full 5g signal on my phone as well which is always a bonus so didn't need to use the free wifi

we arrived late but the manager arranged so that we could eat in the restaurant, despite the kitchen was already

car park is small but plenty of parking on the road outside and my car has always been safe and sound

not much off road parking

i liked that they had a vegetarian options in the breakfast menu

the breakfast was good as well and wifi connectivity was great

wow moment, but after settling down, i noticed i didn t have any reception on my phone and the wifi didn t

to get a drink at the bar was a good polite experience, apart from the barman not listening to our order

location, parking and facilities ..

kitchenette was a great idea but was dirty and unacceptable, equipment dirty and unusable

i had a bar meal and two breakfasts

in parakeet poo in the morning - that's not the hotel's problem - just avoid the trees when parking

wifi could have been faster !

room was very comfortable. no mini fridge in room...no spa or swimming pool

room ticked all boxes - dressing gown, tea tray with mugs and biscuits - good wifi and choice of freeview

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

hotel bar has great atmosphere & lovely vibe

wifi was good

clean comfortable rooms ,great bar and quiet location with lots of shops and restaurants nearby ,a great variety

bar downstairs was buzzy, great mix of people, young, older, families and kids in the afternoon

the little envelope with all the discount cards in and the wifi

easy wifi use

nice, clean room. no noise from street. good wifi. breakfast was ok, good coffe.

also tried room service and can understand to have a limited menu especially with covid-19 happening but most

i booked a room with double bed and 2 sofa beds for the kids

no room service as new years ud83dude22

the gym, though small was private and had basic equipment one could use during their stay

poor connection of wifi

tv reception bad, wifi bad.

oven in your kitchen is for display only it was a shame but the place is still worth the price hopefully

felt safe with 2 kids

good free wifi

poor wifi

parents ran event , (older) kids stayed at finish line after checking out to cheer the

all of the staff were lovely from the receptionist, bar staff, down to the chambermaids and we managed to park

to cafe rouge (breakfast location) and very convenient for the evening also (they have a great kids menu

mixup with breakfast invoice

gym equipment bit tired but useable

did not use dining facilities due to itinerary offered late check out when we asked about transport and timings

the gym could have more equipment

and a perfect super comfy mattress (big bug bear of mine when hotels cut corners) well equipted gym too which

excellent staff - fab bar - wonderful hotel shall return just loved it

fab location, really friendly staff, good quality breakfast

bar is great, you get to seat near the window

the bar should stay open later

wanted to do laundry, but they don t have the facilities

membership joining, early check in

also kitchen closes at 17

wifi problem

oh and the toilet was tall, which is a pet peeve of mine

lovely quirky room in the attic with lovely original fireplace and fridge.

was through a rear emergency exit and as were were shown how to get in a kitchen porter opened a door to the

was a lovely guy behind bar called louis, he was a absolute sweetheart who made the stay very pleasant making

parking on site comfy beds kind staff at dining area with kids good bus access to greenwich.

one complain no malibu behind the bar ( haha)

staff , hotel was excellent from start we arrived and when we checked out food in hotel from the bar pizza was

we stayed with our pet dog loki who had the time of his life

no tv, radio or anything else in room no window. limited plug sockets no wifi

were no windows in the room and no phone network in the hotel, we had to rely on wifi

wifi wasn t as good as it suggested

as this was a business trip, it was also nice having good wifi and the reception area that had couches and

aircon/heating and wifi connection were very good

we had a fridge in the room, free wifi and they even left a bottle opener in there

the drinks in the bar are very reasonably priced and they have happy hour 5-9pm

at the bar were expensive

greeting from reception and bar staff

clean open space as you walk in to a lovely bar area room was brilliant and the bed so

little girl trying to serve in the bar ; i had to show her the brandy bottle, the ginger ale bottle, what glass

more for drinks at bar than was stated on menu

very friendly staff, big tv, free wifi

comfortable room, good wifi, it suited our needs

had to google local laundry services, as the hotel did not provide any or have a partnership with a local

good quality breakfast

the bar and restaurant were excellent

the breakfast was exceptional with a variety of choices available from continental to cooked breakfast

styled room, but some practicalities left wanting - no ironing facilities in room, poor wifi connection, a/c

the toilets in the bar needed a tidy up.

wifi didn't seem to work though didn't need it

the wifi was non existing

place, with free parking outside due to it being weekend, breakfast bar in room, with cereal etc

the bed was firm, the curtains just about kept the light and sea spirits out and the wifi was good

has wifi and loads dockets to charge equipment- bet that was an addition since 1835

the wifi wasn't great

expensive room service charge.

we had issues accessing the wifi and not many restaurants close by.

mini bar totally empty. not even a bottle of water in the room.

lovely beds, 24hrs gym, good food - also from a variety perspective, friendly staff

wifi wasn't working in the room, but the pub below had strong wifi and a place to work

it was first class lovely bar very clean bedroom was lovely

room with great breakfast, nice bar with outside space to relax and good location for main triangle, bus and

good location, lovely room, bar and restaurant were great

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

the hotel had an awesome little gym too, with a treadmill, bike, cross trainer and free weights

the kids loved watching the people walking past the hotel in their costumes to london excel

it was our anniversary and the hotel made towel swans and rose petals on the bed and gave us lovely little

the restaurant was lovely ! the bar was nice and peaceful

wifi wasn t great!

wifi didn't work in my room but it worked in the lobby and common areas.

brand new, good amenities and lovely bar service

very relaxing bar and lounge area

next to dlr. kids loved watching planes, trains & boats. very friendly staff. great breakfast

one of the bar tenders was being left to do it all & she got a little short in her responses but she was

new hotel with a comfy bed and free wifi.

property was absolutely perfect in way for kids including families/couples

loved the late opening bar and

clean rooms and bar area staff very friendly and helpful of near by tube/train

great room, clean and modern. lovely breakfast. friendly and polite staff.

free wifi

the kids asked for an easter egg - and been told - there are none

wifi was lightening fast, breakfasf was just ok

staff were very helpful and the price of the beer in the 24 hr bar was very reasonable

they realised we have small kids and wanted us to enjoy ourselves

building stands alone among the high rise hotels and apartments but is an oasis of normality with bar and

parking is amazing and hotel is great. just easy and friendly. thanks so much.

very clean, comfortable and great service staff. excellent parking facilities.

nice bar and they was happy to help

convenient parking, close to light rail station, good facilities for eating at any hour

pool taken by kids having lessons so could not relax

so stylish, clean.. loved every inch of this hotel! will use the pool next time.

equipped rooms, designed to facilitate soundproofing, small but good gym/sauna/steam room/pool, laundry facilities

room service only from 17:30 and 22:30

love the fact the hotel is pet friendly and such a high standard

to do after you finshed day out and chill in room for abit world be nice have more on it and wifi to put netflix

in bedroom, only thing to order room service from

car park was very difficult for me and kids

enjoyed the breakfast the location on the river, with a river view and balcony was great.

room upstairs had kids jumping up and down told reception nothing changed

a room service boy took 10 minutes to address us and 15 minutes to call the receptionist and the

when i booked for two adults and a child, i expected my daughter to at least have a place to sleep, but that

i'm hotel was the kitchen a big advantage

booking said it was adults only yet there was a child shouting and making noise in the room next to us the

the common area and kitchen are very well kept

wifi didn t work but to be fair they tried to fix it but i had to move room as it couldn t be

appear to be any wifi available when you'd expect it at that kind of hotel

didn't hoover the floor, there were rose petals on the floor on the first night, on the second and third night

reception staff pleasant and helpful bar staff helpful and attentive location

they upgraded our room for free and put rose petals and a towel design in the shape of a love heart

taking the emirates cable car to the 02 having a drink at a local brewery pub bar outside the

we chose the hotel because it is pet friendly too, and we had our dog with us

breakfast

the property went above and beyond and made up the room with rose petals and a bottle of prosecco whilst i was

breakfast was delicious

off liked a tv in the room because i had a child with me and the wifi was very poor connection in my room where

roof top bar 9

wifi good, friendly staff and very accommodating

really good breakfast, strong wifi staff are very friendly

to do with the hotel but group of traveller kids was there the saturday and they wouldn't turn there music down

but we visited this morning hoping for a swim and there were kids screaming, shouting, dive bombing and taking

could'nt get any wifi

the wifi wouldn't connect

had a suite that was great for my wife and i and the kids

i did feel that the kitchen lacked certain details, which is a shame because it had such great facilities

big tv and good wifi facilities

breakfast was a great start for the day

wifi was slow and could be improved.

restrictive times on being in pool with kids.

charged for room service doors delivery

the wifi connection is very slow

swimming pool could have been heated up a bit more

i had to use wifi to call

room service was pot on and very good value

the wifi on first floor was very intermittent.

the room itself was very comfortable and clean and nicely done and the wifi connection was great

no room service at all, limited options in breakfast, not even tea maker in room

staff were friendly and were very helpful when we requested an early check in

location facilities free wifi and coffee lounge

very spacious with free coffee, tea and good wifi

very good atmosphere - great bar and decor. room great and staff really friendly

the wifi was fast

they explained to me how to sign up to a rewards scheme and got us an early check in

excellent staff, clean rooms and good bar and snack bar

specific to dislike but would have enjoyed a few more options at the 24hr go bar and the breakfast would have

beautiful hotel and comfortable bed. pleasant staff and a great selection for breakfast.

when we arrived, they had prepared the sweetest surprise — chocolates, kids’ amenities, and balloons on

it will be nice to have swimming pool due to adults are going to gym and spa but kids can't so there is no

was an issue with the wifi on my visit so i couldn t use the internet that way although it is free to use so

good location near metro ; wifi good but had lost a connection; staff is really helpful and friendly

possibly from the spa

of bar snacks behind the bar

there was paid wifi?? i didn't see that option so i used vpn. wifi was very slow

also maybe advertise the spa more as we didn t know before we arrived so didn t think to bring costumes,

location for work, comfy rooms and i love the breakfast, the free shuttle to canary wharf is also very

helped with going above and beyond with arranging a romantic weekend and arranging flowers and petals

wifi very poor and non existent in my room

lady behind the bar was lovely and friendly

roof top bar i have been to

don t like that its same breakfast everyday and ni kitchen service but i guess that s the style which is in

very dangerous for the kids

bar was open till late and service 24 hours

the late check out

late check out was amazing beds comfy pillows comfy

needs soundproofing, kids above running around at 530 am

early check in great view, of shard, london eye etc

building and pool

room service within 15 mins, the fridge in the room and plug sockets by the bed

they offer the half price for another room, i am not happy that i have to sleep separate from the kids especially

a painful experience even after calling days before as well as the day of arrival to confirm an early check in

breakfast is good but no organisation

kids mattress not comfortable hoovering not done until day 4 too noisy; traffic on main road and

the wifi is not so fast as we expected.

my kids love

travelling with kids - not much by way of tv channels and wifi not up to much

well laid out room all day access to breakfast not too far from the station-15 min walk laundry boxpark and

wifi was super

they even had a shop on site, plus gym and laundry facilities

stocked correctly with all you need and more there s also a littler shop to buy what you need gym and laundry

parking availability was great

the bar & restaurant is a very nice place to meet

room was superb and bar and restaurant were excellent

convenience, very comfortable, parking, great service

beautifully clean! lovely decor. easy access. great parking.

disabled parking

a microwave would have been a great addition to the kitchen

- the accommodation came with a 24x7 gym facility

the stuff were friendly and helpful , the room was clean and the kitchen was fully equipped.

had everything you need for your stay including a washer dryer in the room, perfectly away in a laundry cupboard

room was immaculate and reception staff were excellent - very attentive and sorted everything we needed help

cobwebs, dust, empty drinks container under drawer unit, unobtainable wifi and the bathroom had an overwhelming

the bar offers food all day until late, with good prices

something seems to be very wrong with the laundry in this hotel

excellent breakfast

the room was clean and tidy - no issues with noise and the breakfast had a great choice

delicious breakfasts, but may become a bit monotonous if you stay longer

good location. very friendly staff. got late check out which was ace.

the bed was comfortable and the fireplace added a cosy touch

lovely bonus, also spotless and beautifully set up with showers, lockers, sauna, steam room and a gym, available

i was using the gym almost every day, it might be small for 2-3 people, but perfect for me

due to covid, the bar and restaurant was closed but you could order in food to reception and room service was

wifi. big bed. location. clean. inexpensive.

simple connect wifi (like an apple store) would be cool.

i liked the 24/7 snacks bar at the reception as this came in handy when we got back to the room quite late at

their wasn t a mini bar :(

and uses all advanced technology with special coloured lights in the room, airconditioning, tv, wifi, very

the fact we had to wait while the bar was emptied even though i didn t plan to use it.

i would recommend to reconsider the room service menu, especially the breakfast menu.

staff and very attentive bar snack very tasty and a high quality

bar prices for spirits ridiculously high and unnecessary i feel

the bathroom suppliers were not enough the spa and gym do not belong to the hotel, kids are not allowed to use

said there was free wifi. had to pay for it when arrived

no complimentary wifi, it s 2018 after all

intermittent wifi and no shelf at the side of the bed

if there is free wifi , it could be better. and heating can be better.

paid wifi