nice, clean room. no noise from street. good wifi. breakfast was ok, good coffe.

the hotel had everything you need, the food & bar was great and nothing was too much trouble

this is particularly difficult for families with kids who have specific diets

gym or pool

in bar a few workmen came in with filthy reflective outerwear on

the little envelope with all the discount cards in and the wifi

easy wifi use

the breakfast was plentiful, hot and there was a lot of choice

and the bed was amazing breakfast is great although the choice of cereal was limited fro kids only cornflakes

location is noisy but the hotel is isolated and very tranquil, i felt at home away from home , kids loved the

the small portion of fish and chips meals we had at the restaurant more like kids portions.

the welcome and customer service from reception/ bar & resteraunt staff

shepherd and neame wifi wanted to send you publicity emails

just a lovely comfortable small hotel with a fantastic bar and dining area

room with such a lovely view, wonderful dinner at restaurant, fantastic friendly staff, awesome breakfast, will

a special mention for theresa who served breakfast

were just lovely, thanks to the lady who welcomed us the food was excellent ( evening meal and breakfast) the

clean & surprisingly quiet for the number of people staying lovely access to a beautiful kitchen

tv stations and wifi was unstable. toilet needs fresheners for fragrance.

it was useful to have a fridge and microwave but despite there being a huge kitchen counter in the middle of

tv reception bad, wifi bad.

oven in your kitchen is for display only it was a shame but the place is still worth the price hopefully

more for drinks at bar than was stated on menu

the wifi wasn't great.

the spa massage was amazing

as being available, the room key card did not allow access despite multiple attempts while the spa area listed

staff were helpful and friendly, well stocked bar and decent outside space to have a drink in the sunshine

free wifi and easy to sign up

wifi is free, not no connection in my room

maybe finish the car parking area. didn t bother me in reality, just an observation.

no room service, milk and tea was never replenished

plenty parking staff very attentive and pleasant

breakfast was well organised and fast

the breakfast was excellent and the staff were friendly and helpful.

sadly the kitchen wasn t running due to technical problems but being fixed

rooms decor food breakfast staff dog friendly

( harry and michelle) we drove from nottingham and knew we would arrive after the kitchen closed in the evening

free parking.

mini kitchen but we didn t use it

a little kitchenette with 2 ring hob, sink, fridge and kettle

was no wifi signal in my room whatsoever and when i asked the staff they just said it happens sometimes

and the kitchenette dirty old as are the appliances and random cutlery, more like a bed sit then a hotel

gym facilities, bar

no room service option for breakfast, frosted glass wall and door for bathroom

gym is too basic and weights too small

wifi worked

mini bar totally empty. not even a bottle of water in the room.

wifi didn't work in my room but it worked in the lobby and common areas.

hotel is kids friendly, and the staff were extremely helpful and willing to support

the friendly and helpful staff from breakfast and bar to reception desk and duty managers

breakfast without fixing the two lines small with big lines due to lack of space and replacing

very easy with kids - always a bonus.

the lounge space to relax in downstairs. kids loved it.

wifi was lightening fast, breakfasf was just ok

amazing tv and wifi setup so you can

family of two adults two kids we stayed for one night and was really impressed with the family room

chilled, games to play, a bar with all the finest cocktails and food

property was absolutely perfect in way for kids including families/couples

simple wifi access

was perfect, but the highlight was definitely the breakfast the cherry on the cake

fabulously comfy room, really clean and spacious and a delicious breakfast

no activities for kids

breakfast was excellent as was room service

other small things - was not given a wifi code for my stay and i thought we would have had that in the room

the hotel had an awesome little gym too, with a treadmill, bike, cross trainer and free weights

the gym not only had machines, but free weights which the boys enjoyed

parking is 10 per night it should be free for guests

the free parking is a bonus

free parking and we could leave the car for the day after checkout just had to rebook the car in on the

close to tube. free parking. comfy beds.

be nice to have a paper info with wifi password in the room,other info like earlier check out etc

wifi was atrocious

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

plenty on offer in the bar as well

bar downstairs was buzzy, great mix of people, young, older, families and kids in the afternoon

perfect location next to station. friendly staff. great bar downstairs.

to covid restrictions the bar and restaurant were not open so breakfast had to be served in the room

we were able to get food served to us and a drink at the bar which was very welcome after the bad day that we

very friendly and helpful staff plenty of parking and a decent breakfast

and hangers in the wardrobe, everything very clean, helpful and friendly staff, really generous parking (which

let alone give the wifi password or when to check out

accepted pets, comfortable room, big telly, and wifi non glitchy, quiet rooms, close to river

found the room had originally been made up for someone staying for their birthday, so there were petals and

no choice for breakfast, could have a bigger room service menue.

delivery charge for room service.

and helpful staff effective and tasty room service super near the dlr (train link to the center) relaxing pool

great location and free parking

were both friendly and helpful, got us into our room 2 hours before check-in at no extra cost room service was

food was great bars lounges comfortable room service quick

room service available if wanted

extremely good value for money, especially considering that parking and breakfast are included

the free wifi was very reliable

signal was bad outside hotel, i had to make sure i was inside using hotel wifi when tracking my uber

we were travelling with kids and had left their toys etc on the second bed so there was some panic when we got

room was nice could be better if kids bed has bit more space as gets too small space to walk in room

staff , hotel was excellent from start we arrived and when we checked out food in hotel from the bar pizza was

it s not the hotel s fault, but there were kids running above us so they woke us up very early

the breakfast, served buffet style, was delicious with lots of options

recommend the spa

were not informed in advance if the separate room service charge

at 2am the yacht bar was closed but, not having drunk alcohol as i was driving, i wld hv appreciated a little

the room was snug but it was absolutely fine for what we wanted, the bar was closed by the time we got back

we also had towels, petals and balloons on the bed which was a really lovely touch thank you for that

there s a bar and free water

modern / luxury hotel, love the bar and breakfast/lounge area.

all the staff of the kitchen and bar was amazing

bed was comfy i had a wonderful sleep there was a tv which was entertainment and there was free wifi

we didn t use breakfast option because we ate out but i used ibis breakfast buffet option once at different

wifi was excellent

did not have breakfast

need enough amenities like in house laundry service and gym

didn't hoover the floor, there were rose petals on the floor on the first night, on the second and third night

great customer service and facilities loved the steam room & excellent room service.

and friendly, bed very comfortable, very clean and tidy, breakfast was great too, also had late room service at

breakfast seemed too expensive

massage foot and spa area

again room was perfectly cleaned, coffee, breakfast, bar are perfect

free wifi was very good and no lag

breakfast was next door and was excellent though it was busy

spent in the room, it was adequate the breakfast was good albeit a little pricey, especially for kids

room is clean, comfortable and has good wifi connection

location with parking and a view of the o2 - walking distance to the emirates air line or tube

busy bar so noisy (ish)

the parking was nice and easy right outside the venue in a private car park

also when we arrived a girl on the bar told me and my sister we

close to the o2, took us about 12 minutes to walk to, parking right outside, very comfortable bed, loved the

breakfast was great

it was nice and clean. car parking available. wifi was good. bathroom big. room good size.

free wifi & able to print for small charge

very clean inside the room, the breakfast was good as well. nice staff

great location , on site parking and a ev charger on site perfect

comfortable rooms, swimming pool, hot tub, steam room

not many restaurant options. crowded pool and gym area. no room service.

room service

nice, great aircon, good gym, good size rooms

customer service by kass at reception lovely location comfortable bed lovely room great swimming pool

i don t think you should have pictures of kids on a hotel wall

breakfast was a bit expensive for what was available there were no tables as a large party off kids where there

overall concept of the hotel having a charity to help kids in guatemala was very nice

no tv but had ipad and phone and good wifi connection meant that a tv was not necessary

cool hotel, staff are lovely rooftop bar is very nice

didn't have any coffee only herbal tea bags, telephone would just ring out for front desk or room service

good location and price! room was clean and so was the shower. strong wifi connection.

wifi didn t work in room, neither did the heating was i little noises from the pub next door

i like the staff at real dreams hotel and the rooms but the wifi could of been better.

bar staff wasn't serving me in the bar i was ingured and leaving have around in the bar for a good

would be nice to have breakfast bar and choose

we arrived there was a general problem in the area with wifi, and the staff offered a free drink to compensate

clean but some concerns about laundry

the hotel is kids friendly as well

parents ran event , (older) kids stayed at finish line after checking out to cheer the

no wifi, small room

oh and the toilet was tall, which is a pet peeve of mine

shame bar isn't open until late (pub closed at 9) but that is a minor issue.

the pub kitchen wasn t open often

wifi not working on top floor and i needed it for work

the service in the bar was slow and they had ran out of a few options.

bar & restaurant staff were efficient, friendly and more food was very good breakfast was very

kids eat for 2

plenty of parking

lovely pub for food and drinms and play area for kids

room service was very prompt

hotel charges for early check in as per policy

wifi was absolutely terrible.

expected the gym to be larger and better equipped.

i really enjoyed using the gym and sauna

wifi started buffering aound 2100hrs

the parking was convenient as was the location and it was value for money

having parking - especially in london

friendly staff, onsite parking, free wifi, clean rooms (with fridge)

staff was polite and helpful, good parking space and easy access to other places

staff were lovely and we was able to get glasses for our drinks for the room from the bar

very clean very friendly, helpful staff great that you can get drinks and snacks at the bar 24hrs a day and heat

kids mattress not comfortable hoovering not done until day 4 too noisy; traffic on main road and

no fridge, no laundry on site

grumpy bar man who tried to serve me a coffee in a paper cup to save washing up!

breakfast is worth every penny

the restaurant had finished serving but they were very helpful in informing us that room service was available

t wait to come back - clean and had everything i needed and the staff were sooo helpful and the gym is awesome

great range of options for breakfast

breakfast amazing, kids loved the selection

also the restriction to the swimming pool during the day when it's half term and kids just want to swim

great facilities at the pool area

bar and kitchen staff are friendly.

was very common but we were lucky we went during half term, the pool is normally taken up by a kids' swimming

it's not what you want when your with your kids not

could'nt get any wifi

we don t know about the spa as we would have brought our swimming costumes

staff + great bars at rooftop and at 1st floor + beautiful and quite new rooms + excellent gymn + fast

golf car to take us inside the o2 no gift shop for necessary medication or gift bags ,,etc

were extremely friendly and helpful, we were given a complimentary upgrade and late check out which was very

no tv, radio or anything else in room no window. limited plug sockets no wifi

free unsecured wifi is not a replacement for non existent mobile network.

room is good with good wifi and comfy bed

wifi wasn t as good as it suggested

although compact, it was clean and comfortable with good wifi and a good shower

delicious breakfasts, but may become a bit monotonous if you stay longer

bed was comfortable, wifi connection was strong and stable, desk was good enough for work

breakfast amazing

the restaurant downstairs is just fab (we had breakfast, brunch and dinner as was no need to leave for food

wifi was poor

cozy room with a big comfy bed, nice staff, good wifi and good value for money

has wifi and loads dockets to charge equipment- bet that was an addition since 1835

love the buzz from the bar downstairs

bar staff, owners very lovely and accommodating, and pizza amazing

wifi didn't seem to work though didn't need it

we requested afternoon tea after the spa treatments but got lunch instead.

we didnt arrive until late that evening so we wish we could of stayed longer and experienced the spa facilities

in staff ,they are very kind ,they allow me for early check in and late check out clean hotel very good

gym downstairs was good too

to offer a wealth of advice about travelling, how to get to the o2 and into the centre, and even room service

very dangerous for the kids

did enjoy breakfast, however the plates were rectangular and a bit small, but there were enough plates there

24hr food and bar when my friend and i came in late after a concert the staff gave extra toasties to make up

the breakfast buffet was amazing

i did not find instructions about breakfast timing, price, laundry or ironing

when i booked for two adults and a child, i expected my daughter to at least have a place to sleep, but that

a room service boy took 10 minutes to address us and 15 minutes to call the receptionist and the

they allowed an early check in which was convenient.

and comfortable, had a balcony with a beautiful view of the canal, and there being a communal kitchen, washing

took the time to show me how to get in on my own and then showed me the room and the bathroom and kitchen

specific to dislike but would have enjoyed a few more options at the 24hr go bar and the breakfast would have

very good atmosphere - great bar and decor. room great and staff really friendly

the rest was not halal food there is no signal what so ever in the rooms and have to use public wifi that has

wifi is terrible and unsecured, and if you need help in resolving it i am an it network engineer

excellent location. great clean new modern decoration. nice relaxing bar and restaurant area

no room service and kitchen staff who where not prepared to offer room service

pub opposite, spacious, easy accessible, if your especially disabled, friendly staff, free car parking, great

hotel lovely staff, the rooms are nice and clean, it as a bar with decent prices and free breakfast happy

are clean and the beds are comfy, what more can you ask for and all that with a full english breakfast in the

helpful, everything feels and looks clean, the shared areas are spacious, plenty of off-street parking, and the

spacious and comfortable room, great breakfast and great facilities including a 24-hour open gym

it was spotless and faultless with a pool and gym area completely free of charge

good staff. minibar. comfortable room. fast wifi. pool. gym

the drinks were ordered at the bar and someone signed for them but surely they should ask for your room key or

rooms a bit small - room service was poor

was a empty alcohol bottle in the room (shows it has not been cleaned properly) also there were kids playing

cozy, clean, courteous reception, free parking available.

very basic room. no wifi. very noisy outside road until around midnight.

for area if you looking not spend too much but want basic s and clean u do ok here off road free parking also

no parking