no wifi in room

we are local to the area, so i booked this for my wife to give her a night off from the kids

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

the bar was busy as it was an event day at crystal palace, but we were served quickly

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

had amazing,perfect scotch eggs bar food

great bar too

wifi was very intermittent and kept dropping off

excellent stay, staff great, food great, room great...all good! bonus to have parking too.

massive room, free parking, lovely pub downstairs, nice area

maybe it was a bit noisy from the bar when it's night. but it didn't affect my sleep.

internet wifi didn't work

the best hotel i've ever stayed in

d i've stayed in 100s) lovely staff and fantastic breakfast

breakfast was great

spacious ensuite room and good communal kitchen

wifi is excellent, as is the little office space if you need to work from your room

wifi, washing machine, fridge in room

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps)

did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did

good location & parking, good value, helpful staff

free parking

kitchen sink didn't have a plug for washing up so we improvised

it was in a convenient location, there was free on site parking and the beds were comfortable.

good location and good parking, great value

wifi was poor. had to go to mcdonalds to get wifi.

wifi kept glitching sometimes

i don't know if the wifi was included. there were no instructions on the leaflet.

10% off food and drink purchased at the pub bar and free parking

the wifi wasn't fantastic.

wifi is not good at all, frequently dropped

easy and good location. late check out.

wifi reception was very poor or not at all (our room was on the top floor)

booked 2 rooms, one for us, one for the kids

the kitchen had everything you could think of, all very new

wifi wasn t as good as hoped

the food was stunning, the room service was very quick, the bedroom was clean and comfortable, lots of little

hotel, bar and restaurant had a lovely vibe

the wifi kept disconnecting

couldn't not find anything on the room service menu resembling breakfast so i ate out

the apartment had everything i needed kitchen facilities, comfortable bed, and a quiet environment

is good ud83dudc4d helps yourself option all day feet of you arrive early check in you can snack before going

in a room by the entrance, and could hear a lot of people coming and going, talking, laughing, kids squealing

offer light breakfast such as bread, fruit and pastries and hot drinks as well as smoothies for kids

facilities in our room were excellent, far beyond our expectations, fully equiped kitchen and the beds were

quality wifi, perfect tv in a cosy room, beds comfy, brew making facilities, great location by the hospital

bus to the metro, it will be more comfortable if you don't have a car, or just travelling with kids

some kids had got stuck in one of the lifts while we were trying to check in and emergency services were

wifi was reliable

no food available in the hotel so you have to walk into to tooting even for breakfast and 2) the wifi was not

manor doing bar and chef i know sometimes it's needed and that day he was and did an amazing job

the gym could be better. the treadmill was broken. no weight lifting. but overall good.

food from the bar was edible

no halal meat at breakfast

however, the kitchen is open until 9:45 and the dining area was spacious so i could bring the baby down in the

bar staff kept us waiting a long time, i know it was busy but a smile or an acknowledgement that

bar and restaurant offered excellent food and beverages

there is free wifi and the bathroom is large and well equipped

a practical desk with sockets and good wifi allowed me to continue with work easily during my stay

the barman on the bar overworked did a fantastic job of serving everybody as quickly as he could

probably not the best for families with young kids if they plan to walk

the rooms was comfy and the breakfast was really good

location ideal, bar and staff great, room clean and bed comfy.

very clean apartment with all the perks eg wifi tv etc

friendly staffs and good breakfast

wifi only 20 mins free

if there is free wifi , it could be better. and heating can be better.

windows that can be opened , and some free wifi

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

said there was free wifi. had to pay for it when arrived

mcdonald's around the corner, helpful if you need to eat something fast, clean rooms, excellent wifi, 24/7

nice staff. wifi excellent. clean rooms

there is only one place to get the qr code for the wifi

very fast wifi and lovely staff

good access, comfortable bed, good wifi. very good value for money.

wifi could have been a wee bit better but i still would give this hotel a 10 out of 10

staff, free wifi

spacious room clean & comfotable large towels and lovely toletories good wifi tea/coffee available in havana

no room service. only basic facilities.

the internet was down so no free wifi. apparently regional issue, not hotel specific

wifi has decent speed, stable connection

bath, little kitchen, everything

wifi didn't work in my

having fully equipped kitchen saves you a lot of money, if you know how to cook)) this apart hotel is close to

staff were very quick to respond when needed, including resolving a wifi issue

wifi is poor, so needs looking at

of youngsters on the outside so we had to walk through the weed smoking mass not so nice with kids

wifi was a little slow but a minor point

free parking, air conditioning, comfy bed, nice shower room.

very good location with on site parking

cobwebs, dust, empty drinks container under drawer unit, unobtainable wifi and the bathroom had an overwhelming

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean,

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in,

close to both the station and also where i was working. good wifi

the staff were helpful, and the room and wifi satisfactory

free parking and free wifi, although i didnt use on this occasion

my room, daily cleaning is just super, you go for a walk and come back to a clean room is super, breakfast is

poor wifi

room service just dropped of new towels no cleaning or empty the bin bag in the room

the place is advertised as non-smoking but the curtains which stink of smoke, are proof that this is not enforced

was good, and the bathrooms as well as the kitchen facilities in the rooms, were great

location facilities free wifi and coffee lounge

very spacious with free coffee, tea and good wifi

free coffee and wifi

very small bathroom. we didn't get room service when we asked for it.

location free coffee wifi

for the price and location nothing. however, wifi was slow.

the wifi connection was also quite good

wifi is decent/bad

spacious room clean and comfortable good facilities good wifi

the room was quite small for 2 adults and 2 kids, but it is ok for sleep over. :-)

our room was in the basement we couldn't get any signal which wasn't too bad as the wifi worked

is there no kitchen and dishwasher

my room was in the basement and there was laundry everywhere from when i arrived until i left

they are advertised as having a bar - there is no such thing, only a breakfast room next to reception and a

wifi was fine for streaming netflix

food was gorgeous too and a lovely cosy bar to have a few drinks the night before our flight

breakfast nice

also the kids loved their stay here

but it is near an elementary school of loudly playing kids and has the happy neighborhood drinkers at night

perfect location, room was well equipped and very clean and the bar had a great atmosphere.

parking very good

we arrived early and were given an early check in and were made to feel very welcome throughout the stay

room service didn t remove my tray from outside of my door, so bought it down myself the next

easy parking

parking was very convenient

the app wasn t very user-friendly and the wifi in our room wasn t great

the staff are lovely, the numerous bars and restaurants are great, the gym and spa are such a bonus, the rooms

rooftop pool and spa late check out friendly staff

roof pool could ve been a little warmer at night & the room service could ve had some more options at night

the rooftop infinity pool and jacuzzi was amazing

poor service problem with lifts problem at breakfast service in terrace bar appalling

signage in the pool. i got lost and arrived in reception!

i called the room service to request but sometimes no one appeared to clean

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

great views. nice pool & gym. perfect service.

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

free wifi requires you to fill out forms and sign over the rights to your information

ordering room service via the app was really convenient

lovely walk in shower and bath. free room service for breakfast

they are flexible and allowed an early check in and late check out, which was very helpful

no wifi

jonathan at the front desk was super kind and the guy at the bar with the sparrow tattoo was very helpful

decorated with character (period fireplace), nice choice of snacks with premium brands, fresh milk in the mini

choice and freshly cooked breakfast, good room service

there's a wooden table, a fireplace, a fresh newspaper, and a large chandelier it's the perfect setting for

i love the lobby area downstairs and the way we can drink coffee and chill there, loved the 24/7 gym which is

very clean nice smelling property the receptionist welcomed the kids with a activity pack!

breakfast is good

we thought we would go swimming instead but learn that there was no swimming pool either

clean comfy. excellent breakfast good service

pool was closed on saturday night because it was dirty

was very accommodating and allowed early check in

suite, clean, top wellness area for a city hotel and good breakfast

stay - although there were a few amenities not available (the spa, room service and no fridge) it really didn

the gym/spa/pool was small but clean and comfortable and had all essentials needed

it was secured, the bar was good, and also good

receptionist gave me the wrong wifi code which was mildly annoying but not really an issue!

we requested for room service and still waiting.

nice room, good food from room service, staff were friendly, good weekend

the interactive functionality on the tv, wifi instructions on tv, remote controlled lights on tv and

bar only carried crisps and nuts when the kitchen closed at 10pm

travelling with my family, we enjoyed your breakfast a whole lot

good clean rooms and great bar area and restaurant great prices available aswell

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

no breakfast

comfortable room. good bathroom. helpful staff. good breakfast. interesting venue.

* very good room service curry for 10

free parking , good location

the wifi worked well and there was plenty of parking

wifi was down during our stay which had an impact on our night

was super spacious, bed comfy, quiet at night, super friendly staff and an absolutely incredible breakfast

the kitchen stuff, the size of the room and the staff

i loved the stylish decor, nice shampoos, and free laundry. amazing value!

it was clean and we especially enjoyed making use of the common area where breakfast was served

safe, outstanding breakfast, laundry, the hardest working hotel staff you will ever find

free parking. free wifi. good customer service.

gym was a bit dated according to my husband and it lacks a swimming pool

bar staff most helpful

ev charge points. good location. great breakfast.

plentiful parking

loved the restaurant and bar and the room was very cosy and well decorated

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

convenient location, lovely room, friendly staff, lovely food and bar area.

they called us to the room at 11 am to tell us that we should check out at 11. slow wifi.

room service was bad.

the wifi was free, fast and stable

breakfast included was also a bonus and they also accommodated an early check in

clean, room service, breakfast (same everyday, but good taste) included

the coffee could have been better. the wifi could be betterm

stuffy airless no refrig had to chase for fresh towels cups poor room service

the sonder app was downloaded, but we could not access it easily with the sonder provided wifi

and so is the wifi, and i'm happy with it since i'm there for work

wifi kept dropping off my computer (phone stayed connected though so could have been my computer) -

only other concern was wifi was not usable from the room

everything. no wifi no shampoo, non soap

not sufficient either poor selection of foods, the beds were extremely hard and uncomfortable our wifi wouldn

room was small, bed was small, bathroom was small. no lift. no wifi on top floor

the only downside was that we couldn t get any wifi connection.

room service was great

our kids loved it

room service , location , cleanlines

good wifi

for breakfast too expensive, no kids menu, food was not fresh , no tooth paste, faulty shower , late check in

the convenience of the customer, like all the other items in the room are there to do, iron, tv, wifi etc, don

cost of the mini bar items

location and breakfast

staff very welcoming with a top floor bar / entertainment / great food

breakfast was very nice, good quality, but the cooked buffet could of been hotter, maybe a plate

great location. clean and room service every day

lots of hot water and good wifi

excellent couldn't fault them so helpful at reception and friendly always willing to help and room service was

phone reception was awful and the wifi was even slower

also, they let me enjoy the free wifi in the waiting area when i arrived well before my check in time

my kids are also asking to return

also it would be good to have a few more typical kids meal options on the menu in the restaurant for the fussier

nice bar area for drinks and snacks (but closes quite early for travellers and people coming back from

the bar area closes early - so nowhere nice to sit after arriving late in the evening or after

an early check in but room not available due to late check outs, very nice receptionist called me when

even though there is a bar in the ground floor, the room was quiet

we didnt eat or drink in the bar but the pizzas looked amazing, we will be back soon

the management should have declared on website that wifi wasn't working - as the men said it had been acting

i stayed on the evening of a big football match and although the bar downstairs was rammed i could barely hear

the delicious pizzas in the bar were heavenly and the icing on the cake

free wifi only if you give a lot of personal info to a third party provider

wifi did not work at all.

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

wifi was unusable

close down the bar before midnight, which surprised me

enjoyed the cosy bar on the ground floor after kids went to bed

fantastic value for money, comfy beds, easy early check in. great location.

reception staff free luggage storage aphasia a early check in free breakfast great location for central london

slow wifi, a little cold in room

early evening the wifi was disappointingly slow - however it got better later on.

upon arrival both of our children received a little kids pack with mini toothbrushes and other extras

wifi signal was a little weak in our room for streaming but i survived!

upon arrival both of our children received a little kids pack with mini toothbrushes and other extras

noisy, i think there may have been a school trip staying which made it very hard to sleep with kids running

and rubbish from previous guests under the bed - had to move the beds slightly to get toys my kids had lost some

the wifi was really simple and easy to get onto and worked the whole time, no issues

poor wifi

no elderly or kids friendly

we were visiting our kids in london so we just need a room to sleep and shower so it did not matter to us so

wifi never worked.

good wifi connection

free wifi and rooms lovely and warm

perfect wifi

no phone to reception, tv not working, no info offered relating to linking into alleged free wifi, shower wc

good wifi. central london, cheap if you arrange in short notice.

fast wifi

super fast wifi (30 mbps i measured)

a lot of dust, no reception (entrance through the laundry), dangerous stairs, construction material (screws,

wifi could have been faster and it could be easier to log onto

wifi a little slow

we checked in late on friday and they were very accommodating with keeping the bar open for us

we must have been above the kitchen as our room constantly smelt of bacon and roasts food

the cool bar area

room service was slow - had to go to the bar to pay after waiting over 20 mins for server to bring

did not use restaurant, bar, gym facilities but did like the small sitting areas around the ground floor

the gym was also well equipped

luxurious comfort and a great breakfast!

the bar staff used their hands to add ice to my drink, absolutely not acceptable

gym facilities well equipped

the gym was super cool - loved this place and will definitely be back