spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi great food and cocktails above all the service was incredible

spa facilities are small and it was very busy but that was my only complaint

water in rooms, mobile signal ok, wifi worked

no public transit access but did have parking!

good breakfast and an extremely comfy bed

half the room services didn't actually work: light in bathroom outside, plus hot water :

really nice and friendly staff, tons of parking and good food at reasonable prices

"-_

good location, great bar & good restaurant

great room and room service

ate in the bar in the evening because there was a wedding in the restaurant, menu a bit limited

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

breakfast was great with a good choice of food that was cooked well parking was also great as there was plenty of space

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered promptly

room service was poor

breakfast was excellent quality and the service was quick and efficient in the clubhouse for both

breakfast was table service, with good quality

wish there could have been an option for room service especially with the garden rooms i had lovely weather and would have liked to be able

clean, comfortable, quiet, really friendly staff, good food and bar

pale ale from the golf club bar was flat and too cold - undrinkable

as our stay was over the new year period the pub, the bar and the dining areas were very busy, but the reservations for our group of 4 adults meant we

the wifi code didn't work

parking would be easy at 5pm as big parking area but the venue was very busy on this friday & got

good overnight pub stay, quiet room, pub meal/ bar available . very convenient

the breakfast was good and the pub itself was large and well frequented with plenty of parking

wifi couldn t connect, didn t show on my mobile

would probably have been great during the summer season when the pool and spa area is open

small with two doubles squeezed in with barely any space between

the pool and the people were very accommodating and helpful in a stressful situation

no wifi. bed should be more comfortable. need a kitchen

great breakfast and location. shuttle was easy to use.

in restaurant (dinner and breakfast) was very good quality and staff were attentive

the restaurant staff were so nice withthe kids

kids eating free was a really nice touch and all the food was lovely

arrived early on a flight from ireland

the bath, and the comfortable bed, the room service, the food and the facilities in general

we didn t use the restaurant but we did sit in the bar & have food from the bar menu

quite a walk with kids from terminal to hotel, so use the shuttle.

a bar snack i ordered a mushroom and pineapple topped piazza, the mushrooms looked like they were

location and the kids loved spending their

gave us early check in with no quibble

nice room, had room service which was very good as well

room service pizza was amazing and the staff so helpful.

got a free upgrade, very impressed. wifi took a while to sort out but once logged in was fine.

space, comfortable beds, great for kids, easy to get to from the airport

perfect location for airport parking

wifi not so good in the restaurant area and need to go outside sometimes to be able to pick up a

the food was amazing and there was a lovely playground at the back for kids

the food was amazing and there was a lovely playground at the back for kids

no a bad thing, when busy not enough parking.

terrible wifi!!

was most responsive to my many request including for an early check in

proximity to lgw north terminal is superb, facilities are good, gym, restaurants etc and the rooms are clean, comfortable and spacious

room) was instant brasserie expensive wifi slow, not 'high speed' hotel services via tv did not always load potentially dangerous step

gym and late check out

the breakfast started at 4 am, although not much of a spread but just nice for an early morning

didn't eat with you as the restaurant was not open - we were very late arriving so missed

no room service

i used the gym, which was great and the evening meal

the continental breakfast of toast and ham kids cereal or strawberry yoghurt... not great.

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a gym - it s a room with cardio

and so had to ask for more comfortable beds easy to park, didnt have to bother wtih tickets for parking

steps to the additional parking behind the lodge.

restaurant didn't open until 7pm so we were restricted to having dinner in the bar

everything but the gym :)

went to the bar for supper and were once again disappointed with the bar staff as we struggled to order our

landlord and staff were amazing food was excellent dog friendly - in bar and rooms would stay again occasion was to celebrate the life of a well loved

large room with proper bath, plenty of parking, lovely view over the cricket pitch and strong wifi

pub had a very inviting bar and garden and our evening meal was very tasty

good parking

went above and beyond so polite always willing to help and go the extra mile, from reception to bar staff , absolutely value for money

calm and cool, very peaceful, very friendly staff, good gym, cleaning is very good, good

breakfast corner small and food was a bit slow , otherwise perfect!

lovely ambience. food and bar lovely. rooms very clean. stylish. pillows were the best !

chic and friendly. worth the money and a great deal with breakfast.

spa area was lovely and very clean

spotlessly clean. very quiet and comfortable. good facilities in the room with ample parking.

pool and spa, lots of parking

booked an overnight stay, we were able to use the spa facilities and the gym at no extra cost

easy parking and good location for visiting friends in east grinstead

in the morning breakfast was nice with enough choice

an alternative hotel/parking for trip from gatwick it was fantastic to arrive, have breakfast and leave in such stunning

issues - radiator partially worked and had heaters but resolved next morning and similarly wifi was down but again resolved in morning

ake sure you register at reception) good vegan options in the

great location, breakfast was ok. plenty of nice grounds for the kids to play

also, very much appreciated the early check in

breakfast

parking lovely staff accommodated our request for a spare bed complementary breakfast free

ever i have travelled to london, had problems with parking but not this time ,thanks to grand sapphire for private secure parking and my overall stay

no room service for breakfast

the gym was a bonus ud83dude00 and the shuttle bus timetable made it much easier than trying to guess

bar and restaurant are nice as well, food was good but in my experience bit pricey

the 24/7 self service laundry facilities were convenient and affordable

the wifi was excellent, great for a business traveler

there was a good choice for breakfast, and the restaurant team seemed to have everything under control, despite the high volume

clean and well apointed rooms, friendly helpful staff and a superb breakfast

and i regret that i came so late :) the staff are amazing, the rooms are well equipped, the breakfast is wonderful and served even at 5:00am

staff were absolutely amazing, they did their upmost to accommodate our early check in

site parking at great rates friendly staff great breakfast bag to go if you have to leave early bar facility great restaurants and pub in charlwood

comfortable beds, very clean, very nice breakfast, super friendly and helpful staff, games for kids available, nice and quiet, 24 hour lobby

excellent breakfast and really friendly staff

bed, tv, wifi, location

fact that there is no wifi and i couldn t open my window for fresh air

easy to locate great parking excellent breakfast even though they were hindered in the kitchen by faulty

my husband and i felt comfortable in our room, and breakfast was excellent ud83dudc4dud83cudffd we'll come again

stayed night before my wedding. allowed late check out

bottles of water but no water available and no explanation on how to get it and also the room service menu

great staff, great breakfast, great rooms you cant go wrong

loved the fact that you were accommodating to me and my 4 kids

there is no swimming pool

kids wasn't happy the indoor pool was

it offered a late check out and a swimming pool.

the gym and the pool area are sufficient to do a very good workout and then to relax and feel good

breakfast wasn t great quality food

now that the bar has been refurbished it is large and bright with a

were looking for a private hotel with parking and this hotel was perfect

the hosts, the off street parking, the place itself and pedro the dog

huge area for parking and easy to find with directions

boutique hotel when we arrived we found ample parking next to the house entrance it is safe and secure we were met by the lovely owner and the

wifi access, grand entrance and breakfast the next morning was delicious

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

the room service available at most times was very convenient

the room was spotless and cosy for what we paid for 2 nights, we had room service which was delicious and came really fast so great job to the kitchen staff

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

breakfast was amazing never ever seen such a large variety

breakfast was in the restaurant next door, with a variety of food and organized well

breakfast was really good, lots of options

the open space on the bar staff was very helpful

spite me being very grumpy and tired), and lovely breakfast.

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27 december

high quality toilet paper, even kitchen rolls supplied

kitchen sink is a bit blocked, after pouring boiled water the blockage gets less

space in the room and the kitchen facilities .

bath, little kitchen, everything

needed more parking places

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a residential street with all his reversing

good location convenience of kitchen use

didn t use the wifi but would next time

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

location, nice comfortable room with good wifi, asian restaurant next door, free parking in front of hotel

was helped by staff when i couldn t access wifi

the wifi is absolutely rubbish . didn t work at all. couldn t do much work on the laptop.

free wifi,

complained about our kids throwing a ball around in there huge backyard so not kids

ight) criticism, if i had to pick one, was that the wifi dropped out a few times which interrupted some work

wifi was ok but a little flakey at times

e bar downstairs owned by the same people) was good fun with the piano man

no real negatives tv and wifi could be better

attached to a lovely terrace and over a bar ,which had a lovely ambience and quirky feel

in the bar if a table could be found in a very busy pub enviroment alternative we were offered room service

toilets in the public bar area where not up to the standard elsewhere and the floor was flooded

charging facilities and have not seen bar snack to buy placed in the rooms

parking was very convenient

also the parking is quite secure

50, absolutely brilliant, and the bar prices were really reasonable too

staff were really helpful, allowed our request of an early check in to be granted

the hotel and bar staff

bar is good and the food was excellent value for money

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

weak wifi

and the size of the shower also wifi worked just fine and parking literally across the road

room

wifi signal

get any wifi or data when you was in the room

clean and late check out

microwave, toiletries, iron & ironing board, wardrobe, coat hangers, desk, usb charging sockets, wifi, comfortable bed - excellent

parking were easy, room was very good and quite and continental breakfast was reasonably priced and staff very helpful

staff was nice, free parking, free wifi and nice facilities like microwave in the room.

breakfast menu

breakfast was readily available and the chef constantly checked and refilled supplies

open wifi, not good. a security liability for the guests

wifi did not work at all

a fire alarm due to some issue in the breakfast room but we can't blame the property

would have liked more information about the on-site restaurant and bar such as the opening times, and what time breakfast started

its a sort of service apartment that gives you a fully functional kitchen which includes a washing machine, dishwasher, microwave, fridge, a hobb along with a queen

no power for one whole day, no backup power provided, no wifi, no emergency lights

was no netflix for kids to be entertained

and combination oven which is good as i always travel with fresh milk and actimels/kefir for breakfast

the staff at reception was bubbly, friendly, explained breakfast, said she would be around for another hour if needed

i would have liked the room to be a little cheaper and the wifi to be stronger

free wifi was very good and free breakfast was yummy

the bar ran out of many items, and a delivery never arrived

location ideal, bar and staff great, room clean and bed comfy.

the residents bar was cosy and did good bar food

paid wifi

windows that can be opened , and some free wifi

wifi only 20 mins free

if there is free wifi , it could be better. and heating can be better.

said there was free wifi. had to pay for it when arrived

pins colada s from the champagne bar

t on menu but made to order ) were one of the best i ve

great massages, hydrotherapy pool.

the grounds , gym and spar were awesome

lots of parking spaces

bar and restaurant offered excellent food and beverages

flexibility even when rooms were available to allow early check in

bar staff kept us waiting a long time, i know it was busy but a smile or an acknowledgement that

rooms were very spacious, the staff were very friendly and generous, the bar was nice and the hotel was very clean overall

up about time bar stopped serving food, was not clear we could get room service delivered to

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also mention manog serving us during breakfast location is good i

location, breakfast, room and location 7th floor good views good wifi and phone signal

manoj was very friendly and kind helping us with our kids

my wifi didn t work and poor signal for my room.

location, staff, accessibility, excellent wifi, clean living area & bathroom, buffet breakfast everyday, great access to all trains & bus

watch football on television and the television was not smart despite very good availability of wifi

price too much gym and laundry not open 24 hr nothing else

is good ud83dudc4d helps yourself option all day feet of you arrive early check in you can snack before going out for local food

it was a nice and quiet location with access to kitchen, gym and laundry

in a room by the entrance, and could hear a lot of people coming and going, talking, laughing, kids squealing and running up and down the

a teeny gripe regarding the wifi

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year awards, and it shows from the professional staff, to the delicious and

wifi wasn't very good.

the pub itself is beautiful with a great restaurant and cosy bar space

great bar and restaurant with genuinely fantastic food

wifi signal was intermittent and the tv freeview signal weak too with standard freeview channels

great large bar area with plenty of seating

the bar area was spacious and well controlled, great service and huge selection of drinks

uldn t get to a login screen) and the in-room info was lacking

t sure if there was room service for example) could have been very easily

the dinner and breakfast were superb, and the wine matches sublime

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available at the hotel

the hotel lacks facilities like pool, spa which would have made this luxurious

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

clean laundry on bed and towels in the room

wifi available on all floors

the wifi had a good signal for the internet

free wifi and a smart tv everything that i needed prior to an early flight

wifi was good meaning that i was working away from the offices but maintained access to all the