shower was useless, the wifi didn't reach my room on the top floor, the bed base looked like it had been retrieved

reach my room on the top floor, the bed base looked like it had been retrieved from a skip, the 'kitchen' area

free parking.

hotel was lovely and warm free parking onsite

kitchen facilities were dirty (pan, pot, plates, cutlery) when we arrived and there was no sponge

extremely good value for money, especially considering that parking and breakfast are included

a dirty laundry basket and worker

the upgrade of the room, the gym, the restruant.

in parakeet poo in the morning - that's not the hotel's problem - just avoid the trees when parking

food was great bars lounges comfortable room service quick

evening food was also enjoyable & breakfast which was included was excellent

staff , great food both meals we had where delicious, comfortable beds off road parking

bar area sofas torn fabric

smart tv and good wifi

room with such a lovely view, wonderful dinner at restaurant, fantastic friendly staff, awesome breakfast, will

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

hotel bar has great atmosphere & lovely vibe

wifi was good

clean comfortable rooms ,great bar and quiet location with lots of shops and restaurants nearby ,a great variety

bar downstairs was buzzy, great mix of people, young, older, families and kids in the afternoon

no wifi in room

whole place is just great, bar had such a lovely atmosphere, staff were very friendly, room was extremely clean

room with great breakfast, nice bar with outside space to relax and good location for main triangle, bus and

the bar was busy as it was an event day at crystal palace, but we were served quickly

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

the gym could have more equipment

good wifi

warm cookies on arrival went down a treat with my kids

i wouldn't take kids here, personally

room is spotless -staff are very helpful and friendly -room service all round -local shops -bar in the hotel

gym facility was a great add on for us

was so helpful when i arrived early

restaurant and food very good. laundry service helpful.

hotel charges for early check in as per policy

priced and no flexibility with management when an early check in was requested

impressions were good, but after being there for 10 mins felt like i was in a 1/2 way house, kids screaming,

3 car parking spaces at the front

problem with wifi, connection was a bit weak

parking makes it so much more important due to the location as well

have to pay and you need to pay $15 per day if driving in central london and not even mentioning parking

kids love it

the bar closes at 11, you can have a drink in reception

i had to hook it and tie it up and forbade the kids to use that light

after a very full day arrived back late to find the bar still open which was very nice

i made a request for rose petals and balloons for my partners 21st birthday but only received balloons

wifi not working on top floor and i needed it for work

kitchen closed a bit early for dinner, but lots of other options around.

cracking wooden floor the wifi is free but sponsored by heineken, so personal data required and need to be re

nothing not to like. we would have had dinner with you if the kitchen hadn't closed early.

late check out a huge bonus

excellent wifi connection in-room

aircon/heating and wifi connection were very good

wasn t that much of an issue at all as there is very reliable and fast wifi, but my room did not get any phone

no tv, radio or anything else in room no window. limited plug sockets no wifi

wifi wasn t as good as it suggested

paid wifi

the wifi was not really strong

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

intermittent wifi and no shelf at the side of the bed

wifi was extra

the gym could be better. the treadmill was broken. no weight lifting. but overall good.

i also made use of the gym

location, breakfast, room and location 7th floor good views good wifi and phone signal

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

good wifi cover and nice breakfast plenty of variety

staff friendly and helpful i got an unexpected complimentary late check out time and 4 bottles of water

early check in abailable also which was

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn’t nice

great location, comfortable room and good value. nice bar on the ground floor.

good wifi

cozy room with a big comfy bed, nice staff, good wifi and good value for money

wifi didn't seem to work though didn't need it

the wifi was non existing

very spacious with free coffee, tea and good wifi

no room service at all, limited options in breakfast, not even tea maker in room

location facilities free wifi and coffee lounge

wifi good

free coffee and wifi

there was no wifi after i checked in

the signal was god awful the wifi was bad

the room was snug but it was absolutely fine for what we wanted, the bar was closed by the time we got back

there s a bar and free water

wifi didn't work for any of my team, on any device, for the first 24h

we liked that the bar was open after our event at the o2

was a lovely guy behind bar called louis, he was a absolute sweetheart who made the stay very pleasant making

fresh clean bedding clean towels bathroom sink and shower was all clean too the hotel has free wifi tv and hair

the wifi doesn't work outside d premises i.e front of the building

one complain no malibu behind the bar ( haha)

and staff were excellent,my kid stayed here a copple of times and like it ,good breakfast and wifi is perfect

probably not the best for families with young kids if they plan to walk

i like that lots of amenities are thrown into the price such as air con, wifi and breakfast

the rooms was comfy and the breakfast was really good

free wifi and comfortable rooms

wifi was a hassle to connect to, gave up in the end

location to station, bar restaurant downstairs and plenty nearby too.

g using the tv, wifi , coffee machine

if you have kids, it s not really suitable

staff, lovely food, comfortable bed, clean rooms, free allocated parking, couldn t hear any pub noise, good

kitchen sink didn't have a plug for washing up so we improvised

room size, ac, beds, parking

free parking

it was in a convenient location, there was free on site parking and the beds were comfortable.

the kitchenette was dissapointing as there were no utensils, plates or cooking equipment

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise

free parking and wifi

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in,

there was no wifi reception in my room. apart from that all good.

free parking and free wifi, although i didnt use on this occasion

i liked the mini kitchen in the room and the fan was much needed and appreciated.

no wifi even though it says its available - password didn't work

it has free wifi

high quality toilet paper, even kitchen rolls supplied

he let us make late check out even though the hotel was very busy and fully booked

i loved the period fireplace

the best hotel i've ever stayed in

good chilled vibe even down to the music choices at breakfast garden looks lovely

the air conditioning made the odd noise through the night that woke the kids up briefly

wifi poor

the hotel was too far from the city centre to be convenient especially as we were travelling with kids

and the only place to get water for the kitchen was in the bathroom sink, which i wasn t too impressed with

from my room was in a kitchen

there is no wifi either

clean room, comfortable bed, all sockets have usb & wifi good, ideal for transport, shops, etc

cobwebs, dust, empty drinks container under drawer unit, unobtainable wifi and the bathroom had an overwhelming

available parking was such an added bonus, rare to find safe parking that's free in a london hotel

also when we arrived a girl on the bar told me and my sister we

the toilets in the bar needed a tidy up.

beautiful funky room! lovely bar downstairs. friendly staff

the bar and restaurant were excellent

phone for room service was broken

room service in hotel of that calibre

room service should be charged per room not per person per room

friendly staff 24hr room service and great breakfast with

a reasonably priced room service and a bar area

the little envelope with all the discount cards in and the wifi

easy wifi use

when i booked for two adults and a child, i expected my daughter to at least have a place to sleep, but that

communal dining room with nice view and kitchen is very nice

they allowed an early check in which was convenient.

the common area and kitchen are very well kept

the view was really nice as it was opposite the canal, it had a kitchen so we could prepare what we wanted,

beautifully clean! lovely decor. easy access. great parking.

surprisingly high quality and great, friendly service at the bar and reception

convenience, very comfortable, parking, great service

the bar & restaurant is a very nice place to meet

good clean room with a nice bar / restaurant.

ladies changing room at the pool wasn t terribly clean, but the pool itself was clean and tidy

spacious and comfortable room, great breakfast and great facilities including a 24-hour open gym

we used the pool and spa facilities both in the evening and morning, and it was never too busy

great health club and pool

breakfast not included in the price, struggled to get food late at night, not even a delivery

one to look out for parents with kids

limited room service options seeing as though not may want to dine in open areas due to the current covid

clean , great parking , comfy bed , easy check in , great staff and bar and wonderful breakfast

food was nice, the room service and reception staff were nice(i didn't try out the bar) even though it was next

we found that there weren't enough staff in the dining room one poor girl had to do room service as well as

wifi could have been a wee bit better but i still would give this hotel a 10 out of 10

staff, free wifi

spacious room, clean and comfortable, large bathroom lovely large towels with toiletories, good wifi, tv/dvd

good facilties and wifi

the internet was down so no free wifi. apparently regional issue, not hotel specific

i don t expect to use a hotel of this standard and have kids screaming around jumping in and splashing about

we used the spa pool before breakfast and went to breakfast around 10am there was no queue and breakfast was

could'nt get any wifi

was intermittent service with the wifi linked to our in room tv which was a tad frustrating

room service

my vacation here as this small hotel does not have a view, does not have a pool or any kind of spa area - however

nice modern building and a reasonably priced bar too

wifi in my room just did not work but that is my only complaint.

no clean towels considering i was there with kids

more for drinks at bar than was stated on menu

weekend and they gave us balloons, cake, champagne and swans on the bed with rose petals

was perfect , clean, facilities , free excellent wifi

wifi coverage was sketchy at best, and rather slow. disappointing for a hotel of this size.

london bar prices

spacious and clean, adjoining rooms with the kids so felt really comfortable

there is also a nice bar with views across the city

roof top bar i have been to

great , the beds were sooooo good had amazing nights of sleep and felt so well rested, the sky bar was beautiful

s rooftop bar is worth a visit with great view from the

you shouldn t have to pay for wifi in this day and age. nice area, spacious reception.

the gym was good as well for a hotel

really good location and it has great facilities, including a gym

really should include wifi, without having to become a member.

expensive room service charge.

no room service option for breakfast, frosted glass wall and door for bathroom

fact my dinner was cold as i was informed the kitchen was a couple of floors down - also it took a long time to

staff were amazing especially rachel, the room was so comfy and lots of choices for breakfast

although we did giggle like school kids

views, friendly staff, awesome pool, great bar and restaurant very comfortable rooms

only gave a generic email to contact hotel, so they never receive my communications requesting early check in

she went out of her way to get us free early check in and even upgraded our room to a lovely view free of charge

excellent staff, clean rooms and good bar and snack bar

i could connect to my phone network. there was free wifi though.

com it doesn t mention the additional charge for pets it just says pets allowed

minor complaint was that the wifi kept dropping for the early part of the evening

- there is a park mudchute park and farm (20min walk) nearby which is great if you have kids as there are live

a microwave would have been a great addition to the kitchen

two gyms

the facility is excellent in the room, such as a full kitchen and washing machines

the stuff were friendly and helpful , the room was clean and the kitchen was fully equipped.

canary wharf has amazing bar called brew dog

wifi kept cutting in and out

to do after you finshed day out and chill in room for abit world be nice have more on it and wifi to put netflix

it s not the hotel s fault, but there were kids running above us so they woke us up very early

stunning views from the outside bar seating area of the cable cars and the city of london

deposit not announced on the website until after booking aircon set at max 20c wifi kept signing out of my device

to dislike as i have an ipad pro which entertained me with the free wifi when i had free time

kids loved their stay and reception spoilt them

no tv in room. wifi intermittent

the rooftop bar was nice.

the sofa bed was a bit uncomfortable for the kids, which was a bit of a shame.

was a noisy fan in the living room where the kids were sleeping which took some figuring out to be able to switch

very best, views brilliant, very spacious room, very luxurious, staff cannot do enough for you, breakfast

lovely breakfast, great view and very helpful and friendly on the desk with a brilliant shuttle service to

bacon served at breakfast was a little a tough - but honestly there was nothing that could have been better

brilliant staff (the lady who helped us checked in was very nice and the gentlemen working in the bar were

massage foot and spa area

lime scale cleaned as the spray was inconsistent with drops of water, spraying sideways, etc wifi

to excel center for event, close to tube for travel, good size room, good wifi, good breakfast, little convenience

gym too small. only a few treadmills, a rower and a few light weights.

wifi too

in the bar was very tasty and the atmosphere was comfortable and relaxed

the bar was also cosy and very

wifi kept dropping out and the bathroom sink smelt like there was something dead in the pipes

just needed some kind of laundry room to get laundry done

late check out was amazing beds comfy pillows comfy

breakfast second to none

enough space and plenty of different teas and coffee and got a tv which was awesome and wifi.

breakfast was brilliant with all food looking fresh

24hr food and bar when my friend and i came in late after a concert the staff gave extra toasties to make up

good location for public transport. breakfast very good. staff very friendly.

the bed was a bit soft and the wifi wasn't great in the room.

the hot tub and the fact that they have separate times in which children are allowed into the pool area so it

good gym

great bar/restaurant and varied room service

mention must go to the breakfast buffet which is always my kids favourite part and really made them happy: it

and at the bar was given a complimentary birthday drink

we have stayed at the hotel when they used to have a swimming pool

our kids couldn't be on the same floor with us.

paying for parking and having to pay extra for breakfast

the parking is great and affordable the breakfast was top notch all staff members we met were top draw

booking was for 1 adult and 2 kids with sofa bed and i advised i would arrive late at 10

drinks at the bar are overpriced

the gym was peaceful to work out in

the only thing i would point out is the check out timings is a little early specially with kids.