excellent swimming pool & restaurant.

food at restaurants and bar

wifi not working

enough to do there for people not from melbourne no free wifi in rooms should have a lift for disabled people

it was clean, quiet, plenty of parking, super comfy beds. plenty of coffee, tea and milk

the facilities, especially the common area with pool table where you can sit, relax and have fun

the garden is well maintained with lots of exotic ud83cudf33 trees only concern is the wifi in the room

lots of parking available

plenty of parking on site

parking was out in the open a distance from the rooms

clean room and nice bathroom easy convenient parking

free guest laundry

booked for 4 and only kitchen utensils/bowls/plates etc for 3ppl

were good really clean rooms,ensuite great , and bed really comfortable wifi excellent gardens and grounds really

laundry facilities bit limited because of time restrictions could do with a bbq area or cooking

who caused a bit of a scene, there were police present one day, not a very nice experience with kids

parking wasnt right at the building

roomy enough for a small family, pet friendly which was great.

- what i loved the most was that it was pet-friendly, which made the stay even more enjoyable as i could bring

the shower pressure was low, the kitchen was too old(plugs/switches)

location for our needs, spacious enough for the size of our party, nicely renovated kitchen

to have an apartment and kitchen, it was ideal for what we required

big size room. big spa bath. relatively new airconditioning.

little steep for room service.

room service menu was not updated and also room service didn't pick up the dishes

caretakers, rooms comfort, wine bar and food options

could get a coffe or drink during the day. bar area was closed until 5pm ud83dude0e

room was large, spa was lovely and the bed was very comfortable

the parking was convenient and although dinner wasn t on during our stay the owners recommended

easy parking

bed golf view room is lovely lodge bar is a great place to relax room service food was fast and

breakfast is a bit too basic for such a great hotel like this, i believe it should have a wider

room service meals, fantastic continental breakfast spread and the bed was so

the kids loved seeing the ducks, cockatoos and kangaroos - we even saw a kangaroo with joey in pouch

wifi is extremely slow

we were attending a birthday party and didnt want to have the hassle of parking our car in the plaza carpark

wifi internet that i have experienced in a motel

room we booked was the spa unit (honeymoon suite) it was so fantastic, as was the location and the friendly

parking a little tight for large cars.

the kitchen nook was conveniently set up

couldn't watch netflix without it freezing every couple of minutes and the wifi was very slow

it takes more time to find the bar for checking in.

loved the secure parking

value for money with free laundry facility

thing we didn't like about the family apartment, was the small room under the stairs which the kids opened whilst

it had everything you could need - bar, gym, restaurant, great location near shops etc

wifi was not the best at this location

didn t love the food options at the restaurant or the room service menu

gym could have been better

overnight room service so had to leave the room to feed kids - no big issue as eastland is right there but a

very helpful staff, great room service, very clean, big beds, comfy lounge, tv wifi all great

the laundry facilities are hard to use

room service was also very

the size of our apartment was great with a kitchenette in the sitting room the only thing missing was a kitchen

room service didn t start until 5 and finished quite

room service finish earlier

it s a library/ fireplace/scrabble vibe

parking - gravel and too far away

spa bath malfunctioned, blower kept switching on and off every 10-15 min (even though bath was

free secure parking

there was no lift from the carpark so lugging the bags up the stairs with kids was a bit annoying

the guy at reception was really nice and offered us even free use of the laundry facilities together with

was right next to the bar/restaurant and the music went till about 9pm on friday night - kept kids awake

of room was good, easy to access free wifi, room was clean and heatherdale train station is only walking distance

great parking facility covered

room service and food was excellent staff were friendly and the rooms were great value clean and

free parking

no ground level rooms.. kitchen shut at 8pm..

great service at reception, in the bar and room service

i booked online, so i was not entitled and purchased breakfast cereals elsewhere for kids

loved the furniture and space, the kitchen was great, excellent room

love the clean, quiet rooms and the pool, sauna and gym.

couldn't work out the wifi connection. check in strange as door was closed and no call button?.

we were told the wifi was great but my husband couldn t connect to it.

great pool facilities and spacious apartments

shared laundry facilities and looked like there was a pool (didn't use though)

having breakfast in the accommodation was very handy. there was enough parking too.

the family studio has lots of space and it has a kitchenette which is handy for families

easy off street parking

spa worked well and was very clean

free parking in front of hotel

only had one room service dinner both of our choices were excellent

great parking area on site

breakfast very good, nice selection, good to see bar and restaurant reopen

secure and ample parking

parking at door

pool wasn t clean, but room was excellent

perfectly adequate sized room with free wifi and good sized bathroom

swimming pool area could do with a good sweep and tidy up.

no free wifi no refund for leaving a night earlier no proper shower only in bath not happy

beds were super comfortable and loved that the outdoor area was enclosed for young kids to play

car parking is taken by other rooms, so we have to park our car outside, it is a bit unsafe for us

location. restaurant. parking.

ample parking outside

the meals in the bar are awesome

the buffet breakfast was great

the room was spacious with a good kitchenette. good wifi and great spa experience.

parking was convenient though had to push luggage about 50m on a slope and then carry them up a few

room service and kitchen crew were fantastic!

the new years eve dinner was exceptional, congratulations to the chef, kitchen and wait staff everything was

wifi service was very slow, i ended up hot spotting my computer via my phone for better speed

samples ( soap, shampoo, conditioner on shower wall, so guess it makes sense), no guest laundry facilities in

clean hotel, good size rooms nicely finished, food ordered and bar and taken to room as no room serice available

very well presented property. good parking and staff were very polite and accommodating.

fact that it's complicated to wifi your phone to the tv to watch movies and most of the times it doesn't work

perhaps some improvement could be made in terms of more dining/kitchen facilities

parking directly outside room less then 2 meters from the door

the area around has good bakeries, laundry, and restaurants

very comfy rooms and beds. great having a separate room for kids. excellent bathroom.

parking was a bit tight - but ok

room had a bad smell when we first walked in + bed was a tad hard. vehicle parking was tight

room service, broken lights and door needed maintenance as wouldn t open from bathroom

parking bays made parking / movement difficult up near unit 17 when those parking perpendicular

clean and comfortable spa in room was a bonus aircon worked really well on hot day

tight parking

couldn t get wifi password at night

quiet location safe parking area

in the room service-one cleaner would clean the room and restock facilities really well while a different

clean onsite outdoor swimming pool, the summer essentials.

the wifi signal in room is too poor

bond requirement need to pay for wifi

features a bar and restaurant, and i would definitely recommend this hotel

breakfast and view from room

paid wifi is a bit strange these days when every other hotel offers it for free

breakfast was great with a big

unreliable wifi; i could not connect at all to the wifi.

breakfast room service was fantastic & so delicious

near to shops where my kids love it especially the cinemas

a dead cockroach in cupboard, dirty laundry,

hotel had arranged for the breakfast area to be used for a conference and thus we had to order room service

great gym, great pool, sauna with everything being kept clean and tidy

room not particularly clean, hair in shower, mini bar menu missing, just a tatty cardboard folder for it

restaurant wasn t open for dinner, cocktail bar wasn t open during our 2 night stay.

great breakfast, save the time for the morning while we normally spend 1 hour at the venue, because lots

excellent variety. buffet style breakfast.

awesome room! wifi didn't work when we were there, but otherwise everything was great!

car parking was a pain but we found a spot later on.

parking was a bit hectic

honestly can't think of a negative, apart from maybe the rather untidy, insecure parking area; but hey: it's

also, the complimentary drinks at the bar were as unexpected as they were welcome

wifi, no heat in the bedrooms, the bathroom was shared by everyone on the floor, dirty bathrooms

adele in the bar area was just an amazing hostess, our room was charming linen crisp and fresh.

there was no free wifi or wifi at all

our room opened up onto a large rooftop bar which wasn t

quiet location with off street parking

easy parking, friendly helpful staff, comfy beds, easy access to the yarra valley

the bed was comfy, the kitchenette/bathroom good. good wifi. large outdoor parking area .

kids loved the spa. rooms were spacious. loved the country setting

dirty laundry dumped by walkway at 5pm still there not a good look

are great, spa baths are huge, the staff are lovely & really freindly, can't wait to go back and stay

could follow the instruction to join wifi.

no facewashers provided. used a handtowel as a washer. no bowls for breakfast for the kids.

it's a bar, pokies, cabaret rooms, and we would definitely not say it was suitable for kids

best garlic prawns ud83cudf64 i ve had and the kitchen cooked for me close to 9pm as i was late checking in

on top of that there is complimentary coke & water, tim tams, lollies, drinks at the bar 10% off food

no hd tv. wifi was chargeable. skylight in bathroom needs cleaning.

lots of parking. staff very friendly and helpful.

good food in restraunt. very comfortable rooms, beds and pillows. plenty of parking.

manchesters, oldschool shower head but decent water pressure, aircon worked, tv worked, ample parking

no onsite restaurant for breakfast, only room service

wifi connection was spotty at times and quite slow, perhaps because of the many people in the

free wifi advertised, but access details not offered on checkin

the website said daily room service but it didn t happen until we asked and then it was only partial

close to box hill, off street parking available, free wifi

the room service was missed one day and not cleaned once in 5 days. broken floor tiles.

needs new staff for the public bar downstairs and restaraunt

only dissapointments were the pool/spa were unusable as they were very dirty and our room came with a microwave

:) also they were happy to remove the mini bar contents so i could put my lunch in the fridge during the week

location convenient staff very friendly and accommodating ample parking

free wifi

ample parking space, washers and dryers available (not free but not expensive, very convenient and

great location with great eateries very close by, parking and extremely friendly staff

guests were inconsiderate with noise (kids running up & down at all hrs, slamming doors) & others parking in

surprisingly quiet for being close to main road easy parking and check in was kind and welcoming will come back

cleanliness, parking, staff attitude

room service was also exception

parking area :) close to everything

the room service

beds were comfortble. breakfast packs were great for the kids.

easy to get to with plenty of parking

the laundry wasn t able to be used of an evening had to be used in the day which didn t suit us

ground floor access with parking at the front of the rooms is very convenient

value for money. ample parking.

the spa bath was actually pretty good and big in size easy fit 2 adults no dramas.

the pool was great and the staff were friendly.

check in, secure parking, very comfortable bed, high quality restaurant food room service

first my high end asus notebook cannot connect to its wifi and the hotel it cannot resolve

we felt a bit hesitant to come the bar wether it was operating or no

the kids rated it 1000 out of 10

the staff were very friendly and helpful, especially the breakfast staff.

car parking space just in front of the room, easy to load packages

had a pub on site and a fabulous indoor kids play area

need a little common kitchen area with microwave if someone need to use it.

cleaning - toliet rolls were half used, 1 tissue left in box when replaced just chucked on sink room service

6 pm so there was more than enough time for it to be done after driving almost 2 hours with three kids in the

the kids would be running around inside the hallways, lobby and entrances the entire time

no lifts, hard for babies /kids and disability

laundry is a bit dirty, but didn't use so just for improvements if you wish

of kids running around screaming

had to come to the laundry to use one

facilities for breakfast room service, no daily papers delivery to rooms, no laundry

being around roughly 1 am in the morning and a lot of random cars with people were sitting in the parking lot

there was no hair dryer. there was no kitchen sink.

internet wifi not strong needs to improve also need microwave

parking space wifi and cleanliness

forgot to ask about wifi so i used my personal hotspot, but by accident i found the wifi information scribbled

parking was well off the road

staff didn't speak english so proved difficult to communicate with them, the wifi is below average, very slow

there was no wifi

clean, very nice staff, very spacious room and bathroom, parking available, easy access off princess

location great couldn t fault breakfast

the menus on the dandelion website don't show the breakfast options so we were really happy to see a wide range

we booked the carpark and breakfast included package which was outstanding value

another 10 minutes later some toast turned up from the kitchen, which i sent back

good breakfast

the laundry only having one washer and dryer

wifi in rooms was mostly very strong and very easy to connect to

wifi wasn't working on my first visit and i reported that as i check out the following day but

cosy breakfast situation

a few dirty dishes in restuarnt for breakfast

being advised that there was no hair dryer in the room and about the wifi

to find, free parking at our door, very clean, comfortable beds, pleasant decor, spacious, fridge kept drinks

no undercover parking.

staff in the bar adaptable and friendly

pokies kids game room

and clean and the staff friendly and helpful but only basic facilities eg no restaurant or gym or room service

a few kitchen basics would have been nice - cooking oil, herbs, salt & pepper not in

with large bathrooms and kitchen

pool wasn't freezing cold

the apartment suite was large with a combined bathroom/laundry and a balcony

the bistro meals were great and the bar facilities

be aware, part of the hotel is a function centre, and with kids attending a state championship, the extremely

clean room and parking off the main entrance

very clean and close to bistro and sports bar at the hotel.

wifi sucks. road noise due to proximity to significant junction.

no plates or knives to use for toast. 1 of the towels had holes in it. laundry wasn't inviting.

these hot days and the pool not running maybe put that on the website guys ud83dude0a

wifi signal weak (rm 36) combined with nearly no phone signal (both optus and vodafone) - very

clean , comfy and very relaxing!!! great pool and facilities!!

good location, decent price, beautiful pool, i liked how there was a laundry room

wifi was poor - kept dropping out

the room was cleaning and parking straight out the front

good location, easily accessible. parking was very good.

no wifi 5

was not worth the money i paid for room with spa i had to clean it

however the bus stop is right in front of the parking lot

it would be nice to have some information in the room about wifi passwords, netflix etc

close to shopping mall and great for truck parking !

wifi... do not bother offering it if not any quality. it's just pisses u off. also no foxtel.

photos stated a playground for kids but there isn't one just a small spot for colouring

expected for hot breakfast

the car park lights into the rooms are like daylight. food in sports bar clses to early

we did think we would get a cooked breakfast for the extra price we paid.

no staff on reception after 7pm, only staff in the bar or gaming area

it was clean and in a good location with easy parking

the room was spacious. spa bath great. very clean. will definitely go vack there again.

parking is ample for large vehicles, the room was surprising quiet even though on a main road, also

there is also a laundry and the garden area is perfect for morning coffee, i am very happy with my stay of 5

has licensed bar & restaurant at reasonable prices

it was easy to book and plenty of space. good car parking

no teatowel, detergent or dishcloth in kitchenette, when requested we were given a bathroom towel

very limited parking on site if you drive anything bigger than a sedan

smart tv ud83dude15, the staff are rude and loud we were trying to sleep and the staff and their kids were making

kitchen was unclean and had black mould

bed was comfy, kitchen fit out is relatively new. family room very spacious.

wifi was erratic and at times hard to connect to.

it had everything from a kitchenette to sofa chairs, kitchen table with chairs and a smart tv

basic kitchen supplies like microwave, fridge, kitchenware, kettle

the air conditioning / heating unit worked flawlessly and room service was attentive each day

the staff were great, with off-street parking.

location for plane and doctors meal was excellent and quick in the bar girls on the front desk where very helpful

the gym was closed but looked great

really enjoyed our stay, and the kids loved the

spa bath in the room was amazing for both of us as we both have back injuries and it was heavenly

great parking - exceptional staff - spacious rooms- comfortable beds - spotless

and modern, rooms where spacious and very comfortable, they also had a nice lounge area with pool table with

we have an ev and they have ev charging but one charging bay was occupied by a petrol car due to lack of

liked the restaurant on-site & room service was a bonus as we d just flown in from gold coast & wanted to

no swimming pool or massage service

lovely rooms , bar was open late and could order drinks

/ wifi didn't work

i was told i could grab detergent from the laundry room but it wasn t compatible

our room service meals were amazing

conference was good. hotel well situated. loved the laundry room

bigger mini bar selection?

gym was good, the laundry facilities in the room were very useful, staff were helpful and very polite and

on-site laundry

location staff coffee gym membership for the two days

room was great value for money liked the separate lounge/kitchen area to the bedroom balcony

free laundry

love the huge spa bath in the room.

spa is good car park is close enough to rooms

there were no apologies and we have to insist to get milk before the room service agents were getting to the

the spa room was very comfortable and relaxing. good breakfast. ample parking

parking, wi-fi, breakfast, and tea and coffee in room, very hard to get in hotels these

there is a great little bar downstairs, and a tram stop right outside the door

very good free wifi, and films on the excellent tv

breakfast was a little disappointing and it was difficult to get room service

manager went above the call of duty to procure a bottle of sparkling wine on room service out of hours

friendly great value wifi works well

booked with mercure because of photos in the website that displayed a beautiful restaurant and bar and also a

was easy - check in, parking, location, room service

the restaurant close to the hotel is amazing, with kids space and you can have your wine and just walk back

complaint i made was water leaking on the carpet next to the kitchen area

my only gripe was that i was told i could access room service from the pub next door, but turns out they don

spa and pool not warm enough

the room was gorgeous, the spa was amazing and the indoor pool was so relaxing

we were expecting a smallish motel room but were pleasantly surprised to have kitchen facilities

we especially enjoyed the pool and spa

the kitchen was very functional

and bathroom so small so very hard when you get home to heat up some food as you cannot get room service late

the swimming pool was amazing

with self-service laundry

walking distance to a lovely village with restaurants cafes, laundry, train station and everything you need

there s also an on-site laundry room, as well as a swimming pool and gym

the room service was great!

broken tiles near the pool ladder which my kids almost cut themselves with, very dangerous

sad there s no lift to the pool and sauna gym for disability. no that i could see anyway.

2 bedroom apartment with 2 bathrooms and 2 toilets, 3 tvs in the apartment was great for our kids, staff were

wifi not for free. very expencive. i do not take it..

wifi was great for casting to watch tv

not a huge choice of options on the room service menu.

no gym with a treadmill no gown options would pay for one!

next time we will make use of the complimentary gym passes and guest laundry

we did considered room service but with no chair or stool to sit on, we decided this was not an option