wifi, no smart tv, room was not ready at check in

there are small club with bar and poke machine which close at 5am

allocated parking for rooms

parking spaces are very tight for larger vehicles

the water in the shower kept going hot then cold (and when hot was boiling hot) - very unsafe for kids under

close to box hill, off street parking available, free wifi

free wifi advertised, but access details not offered on checkin

wifi connection was spotty at times and quite slow, perhaps because of the many people in the

the room service was missed one day and not cleaned once in 5 days. broken floor tiles.

wifi signal wasn't great toilet seat was loose had to pay additional for parking on-site

pool was not ready for use, very hot at the time 30 plus.

if you book for a week no room service for a week

pool is never open

swimming pool area could do with a good sweep and tidy up.

were there a week : heater vents were filthy at start and through week, no cleaning done at all, kitchen and

located on a busy corner. outdoor spa water (connected to pool) was cold.

room, easy parking, helpful staff

bit annoying to be given a room with a spa bath, but had an out of order sign, otherwise lovely

excellent place. if not for covid excellent place to stay with room service etc

that despite having a coffee machine at the bar it was not available for breakfast.

it has a pool, laundry, designated parking, is quiet and spotlessly clean

we love the little kitchen and having a laundry on site

they also had a swimming pool

wifi was terrible. windows could be insulated from noise noisy area.

the room is spacious, has good wifi, aircon or heating as needed, a separate and useful kitchenette, with a

used the gym which has weights and cardio machines

great wifi

kitchen and balcony

no wifi available in the room

comfy bed and spa bath was amazing

when we booked we said we had two kids, a 4 year old and a 1 year old and they did not contact us to tell us

wifi was pretty slow

underground parking was well lit

there was no lift from the carpark so lugging the bags up the stairs with kids was a bit annoying

great parking facility covered

staff were lovely and kindly let us have an extra car parking space.

these hot days and the pool not running maybe put that on the website guys ud83dude0a

no plates or knives to use for toast. 1 of the towels had holes in it. laundry wasn't inviting.

wifi didn't work in our room, as the signal was too weak.

great location, on site car parking. very spacious rooms. great value.

i like that there is a bar and restaurant attached to the hotel and there is a bus stop outside so easy to get

i liked the restaurant food and free kids area. the restaurant staff were especially nice.

location with pleanty of parking, very clean, well appointed, spacious and comfy rooms

sized cereal bowls, no cutting board, no detergeant, scourer or tea towels/paper towels for kitchen

friendly ladies at the front desk and beyond the bar counter

the laundry is equipped with a washing machine and dryer

apartment is a little tired some crumbs on kitchen floor!

bath towels were dirty the stairs to the garage not told wifi code not told housekeeping was weekly underneath

the kitchen is equipped for 4 people to dine and we noted there is a small woolworths at the end of

kitchen supplies were very limited.

one person should not have to sit on a kitchen-style chair, even if the chair is upholstered

room, good layout, excellent bed, nice show, practical, useful kitchen

very accessible, parking was good and having the laundry on the floor was great.

laundry available for use

bed kitchen bathroom

wish there were more parking facilities

also really appreciated the free parking

the room service kept the tean and coffee stocked up

my wife and i had a lovely time in the glenferrie hotel's genorous rooms and loved the shower and spa bath

bar and eating

tissues in the bedrooms or the bathroom would have been good and there was no tea towels in the kitchen

the bin in the kitchen wasn't big enough for the 5 of us and the dish cloth wasn't new from the last people

the 2 bedroom apartment was amazing it had a kitchen lounge room and so much space for a family

was excellent, bar staff were courteous and friendly, bed was brand new king coil, plenty of parking, weekly

available on sight full kitchen available, travelled with 2 small children the room was massive, and we had a

the location of the room right next to the laundry. i could hear the machines in use.

very helpful staff, great room service, very clean, big beds, comfy lounge, tv wifi all great

room service meal was very nice

great reception, bar and room service staff...ultra helpful

convenient and has been good to stay with little kids.

no two bedroom rooms, so had to book two seperate rooms for the kids.

no room service due to covid

wifi was a bit slow

itemized menu would be better for us, as we have small kids

friendly helpful staff convenient parking gym

the whole room was filthy and i refused to shower myself or the kids

ud83dude0a ud83dude0a 1- very clean 2- friendly staff 3- comfortable beds 4- fully functional kitchen all good

was nice and clean, so many great parking spots

the wifi was a little spotty but it wasn t really an issue.

i got to my room with my partner for a romantic night away from our kids, we got two separate beds

room had a bad smell when we first walked in + bed was a tad hard. vehicle parking was tight

the rooms are super comfy took full advantage of the giant spa bath in the living room

parking little difficult due to the site layout at the top end of the property.

parking bays made parking / movement difficult up near unit 17 when those parking perpendicular

a throwback from the 70 s - the only place i ve seen with a room service food hatch in about 20 years

the swimming pool had been filled in with dirt so there was a pool yes but not with water in it - something i

kitchen facilities

love free wifi which was no drama to connect and the manager/owner is always a pleasure to deal with

bed, towels were nice, parking was good & the staff member was professional & helpful

appears to have permanent residents (noise factor) needs a good tidy up website needs updating as pool is filled

free wifi box was not working ultimately chaeging cables were not compatible

3 meal course and very close to the wedding venue that we were attending restaurant very good breakfast dinner

liked the restaurant on-site & room service was a bonus as we d just flown in from gold coast & wanted to

frustrations to people if they simply forgot to grab a spare one from the room to go down to the gym

there was a loud bang multiple times which would even shudder the windows not sure if it was the gym doors or

full kitchenette (needed to use bathroom sink), bed wheels work too well (sitting up in bed pushes the

watch tv, kept coming up with the free wifi login details even after i logged in

keeping the kitchen open until the advertised time

kitchen draws broken room was filthy and out the back the was spew or poo on the wall right outside

wifi

room service very fast and good food , restaurant for dinner was great - good food and service -

ordered room service (atlantic salmon) and the food was phenomenal

buffet breakfast was lovely and they even had little activity bags for the kids

room was bigger than expected. beds were super comfortable and the spa bath was amazing.

no pool and activities for kids.

location to la trobe uni and free parking

wifi is very

wifi connection was patchy

no room service

taps dripping in the kitchen and toilet constantly

gym room a bit small and with limited equipments

clean, modern, large room, fast wifi, helpful staff, close to a shopping center, quite a few restaurants and a

the 24/7 gym access one block away was amazing, even for classes.

no room service whatsoever

netflix didn t work and wifi

room service was very minimal.

good parking

she immediately swapped my room at no extra charge to s spa suite

the small pool area seemed taken over (not surprisingly on a hot day) with children and babies, so not for

parking, wi-fi, breakfast, and tea and coffee in room, very hard to get in hotels these

room was clean staff were friendly and helpful breakfast was excellent and the location and cost of the room

only negative about this property was the laundry was not working which was disappointing as i had called upon

only one washer and dryer in the laundry

breakfast was good

the staff were very helpful and patient with us and even went above and beyond to sort out a breakfast matter

great location, close to shopping & food outlets, loads of parking, staff are always great.

no room service during weekends and public holidays

shower was over a bath which is good for kids, not so much for people with access issues or elderly

a dead cockroach in cupboard, dirty laundry,

shower over bath which was a big step up to get into, not good for those w young kids & mobility issues

excellent facilities, new, luxurious and good food/drinks available downstairs/room service.

from check-in to bags was delivered to our room and free drinks were provided in the minibar

room service was available daily

manager went above the call of duty to procure a bottle of sparkling wine on room service out of hours

room service could have restocked fully the items that were removed ie bath mat and coffee

manchesters, oldschool shower head but decent water pressure, aircon worked, tv worked, ample parking

pool, spa and sauna unusable. restaurant and bar not open, noisy at night, shower very poor

wifi in the room ; had to sit in reception to make whattsapp calls and download messages - wifi

no hd tv. wifi was chargeable. skylight in bathroom needs cleaning.

everything was really clean plenty of space for parking

beautiful luxurious the rooftop pool and spa was amazing the spa wasn t able to be turned on because of covid

just wish the pool and gym where available to use :-(

clean comfy and kids loved shopping so

really enjoyed our hotel experience, traveling with 2 young kids can be difficult

had cocktails in the altus bar which has a great vibe overlooking the city at night time

was perfect friendly stff pet frienly we were travelling with 2 chihuahuas room was clean n

the cheap accommodation which included a spa in room

the free wifi reception wasn't good.

the in room facilities are good, the surprise was the spa bath in my room

was warm in the room which was important to us having the kids with us

wifi worked on my laptop but not my phoen for some reason.

cleanliness, room appliances, gym, and over all the location was fantastic

great location good room with kitchen lovely helpful staff

wifi didn't work very well. other than that, my stay was perfect

was great including room service, location friendly staff

brand new apartments, feels like a fancy home and the kids were so comfortable there

a free laundry area is available on the first floor as well as a gym

we liked that there was a gym and laundry facilities to use

we liked that there was a gym and laundry facilities to use

location, gym & laundry facilities

as i worry about sharing cups and kitchen space with public (covid and other bugs going around)

relaxing and love the tea room in the hall with filtered water and i enjoy the game arcade in the laundry in

amazing kitchen, laundry, herb garden facilities

wifi is awesome

only thing i wish it had was fridges in the rooms, however they do provide a fridge in the common kitchen area

good location, big rooms, nice gym

wish i had the time to use the pool/gym as well, the view of the tree courtyard from the brasserie is lovely

2 bedroom apartment with 2 bathrooms and 2 toilets, 3 tvs in the apartment was great for our kids, staff were

upon booking i thought that wifi was included in the room rate - but i was mistaken-

allowed us to use gym / shower on arrival before our room was ready and when we checked out

bar below

of single, lockable toilets with a basin, shower rooms have a toilet, cheap washing machine (free laundry powder

space, the bar downstairs, the comfort, great value, obviously it s not a hotel

noisy when the bar downstairs was open/traffic noise were quite loud

i could hear clearly from the room next door (shared bathroom in my case) although not from the bar downstairs

laundry room not available at that time i live here. one time used item is not diverse enough

only problem is with wifi internet. it seriously needs to be fixed.

wifi connection which wouldn't allow me to connect, uncomfortable pillows and having to climb into

whom i have met a few times now has been exceptionally polite, fair and accommodating for my kids and i and

laundry facilities and swimming pool

location was great. staff friendly. pool clean.

missing kitchenette items was charged a bond that wasn't mentioned on booking.com

room was beautiful, the view was so pretty (i loved being able to see it from the shower), and room service

i think in the time that we live in wifi should be complimentary

free wifi is a must for me and being an accor member this was available.

room service food was delicious

free mini bar was great!

next time we will make use of the complimentary gym passes and guest laundry

adjoining bar was quite dead

also the gym is not actually onsite but down the street so we didn't visit, which is a little misleading in

weak wifi unsecured network, no netflix,

i had called up one night asking for the 24hr room service and was told by him that there was no food at all,

late night food room service fast and delicious

a serviette with my room service toastie or some sort of cover over the toastie

the roof top bar was open for snacks which was lovely but it would have been nice to have another option eg

the kitchen was well designed and had everything that is needed for self catering

fantastic place, quiet, great off street parking

apartment includes dining table, living area, kitchen, bedroom with ensuite

own facilities like kitchen and lounge area

clean and kitchen well-equipped

staff were really friendly and the rooms were big enough for 2 adults and 3 kids

a wifi access code

pets allowed

the bed is comfy and the kitchen is well equipped with basic tea/coffee and cooking items

the location within walking distance to south yarra train station was a huge bonus for us as our kids didn

value for money, easy to get to, plenty of parking, secure building

the wifi barely reached our room and when connected said there was no internet connection

described kitchen, not actually suitable for cooking

& families staying opposite, makes me think it is some kind of half way house , tried to use laundry & it was

plenty of off street parking

the staff were incredibly friendly and accomodating and the big indoor heated pool and enormous gym were amazing

gym sauna and steam room and pool

room and bed comfortable queen bed no king beds available gym and pool on site

in late due to travel & no time to use wifi, close to shops to purchase quick food and meals

due to a very minor misunderstanding (which we had no problem with), they waiver the daily parking fee even

right opposite the museum, full set of facilities in door and out doors (swimming pool, car park, laundry, dish

could have done with a handrail to get in and out of the pool

spacious apartment and well equipped with full kitchen and laundry facilities

and ended up a towel down because we took one to the pool for a swim whilst they did the service

there were laundry facilities (which we didn't need to use) and very friendly staff who went out of their way

like christine and jay to housekeeping staff have a high level of training and service and even room service

the spa and pool are so clean and the bathrooms

the robes are a lush touch, and the room service is always prompt

swimming pool which wasn't at all crowded when i tried it, jacuzzi, gym

welcoming and helpful staff, good breakfast setup, excellent and clean indoor pool, nice 24 hour gym

enjoyed the ambience of both our room and all common areas such as the restaurant, cricketer's bar and foyer

only disappointment was the breakfast service

quality of the breakfast and the general service of the staff was excellent

us with a seperate modem for internet because our work laptops couldn t connect to the usual wifi for security

breakfast,was out standing but we did not get offered a cappichino,we noticed other dinners were

and provided breakfast was perfect for our needs

pool closed too early as it would have been nice to come back to a spa or swim after dinner.

pay for wifi

got room service, we ordered dessert, it was so expensive and we couldn't eat it as it was terrible

gym was well equipped and the pool and stream room were stunning, shame i forgot my swimmers

the pool was not bad but. i think they could increase the temperature in the spa.

rooftop outdoor pool was a highlight

would also love option for room service breakfast as opposed to

even the gym was well appointed

pool is too small. and water was not that clean

no spa love a bubbling spa

a mini fridge, tv, kettle, free wifi and a small portable heater, the amenities provided makes the price worthwhile

could use more tea towels in the kitchen and wifi not great.

wifi slow and kitchen could be cleaner.

bathroom and it was a completely fantastic self contained place with its own fully equipped kitchen

on the roof top there is a kitchen available to use

wifi did not work for me, but as i m a local that didn t matter to me.

gym still closed no pool

gym is not so great and no sauna or steam room.

wifi not free

yummy breakfast! great city views!

was very quiet, bed very comfortable, kitchen well equipped, spacious, great location, good convenient car park

rooms are a little noisy and the wifi was appalling.

the bed was very comfortable and the kitchen well stocked

wifi was very slow and frequently dropped out

loved the lay out of the rooms with convenience of sink and all necessary kitchen facilities to make tea and

difficult check in process, wifi unworkable, unable to use in room television

and heat can be compromised in some apartments, but certainly not all, and the free hotel wifi can struggle in

chocolate, drinks, coffee, milk and laundry powder

the room was very spacious and a really fantastic kitchen for cooking our breakfast

we couldn't find anywhere to buy a local sim card and no cafes or bars seem to offer wifi

they also have a free laundry area, i found this to be very convenient especially since i was travelling with

room had mote space than expected , the laundry and kitchen were a great bonus

it was dated abit. the kitchen bench dirty and bath/shower dated.

the room is big and clean and well equipped. very useful and convenient to have a small kitchen.

right in the middle of the city .. bed was so comfy & bathroom & kitchen awesome ..

yoga mats in the little gym were so stretchy and slidey they were unusable/a bit dangerous

laundry expense was way too

the room i was given was fantastic, with a lot of space, great wifi to do some work, a very very comfortable

included wifi, good strength

liked the mini bar selection and friendliness of staff in getting around melbourne and comfy beds and pillows

in the room where all the towels were kept for the floor it had an odd smell, i m not sure what laundry

gym is too small and one of the trademill is not working

wifi was slow

wifi didn t work for us.

have a hand towel at sink or bin liners in kitchen

in room service. snacks. complimentary drinks. carparking

rags in the kitchen, board games, a spare

wifi didn t work

very spacious and modern perfect for going away with kids

and having 3 impatient kids was no help either

paul was genuine and accommodating - and the upgrade to a spa room was thoroughly enjoyed by the two littler

kitchenette would have made all perfect if needed to stay longer

the bar closed a bit too early and my colleagues and i were enjoying a drink and a chat.

clean rooms and daily room service

kids loved the pool

location. good. breakfast. good. we will be back again.

was one lady working in the bar who could have been nicer

don't have room service

the kids loved it

pool area felt a bit more like a public swimming pool rather than the spa type you might

the facilities were exceptional from the room to the gym

and newish hotel - great facilities including a terrific gym and great restaurant

great room service. early check in and choice of floor level.

loved being to do everything from a qr code - order room service, check out etc

the bar staff and bar was great for a night cap

gym is just cardio equipment in a dark room in the basement so not great for keen gym goers

the gym facilities were a bit poor. i was expecting more from this.

not connecting they are just right next to each other, so i would not feel safe having my kids in completely

the room is on the smaller side and lacks a kitchenette, but for the price (and the fact that most tourists

the only thing that was disappointing was the wifi did not reach down in to the gym.

that said you could buy things like drinks and snacks form reception (which was closed) and no room service

kitchen was a little old and worn

spa was magic and the pool was as magnificent as it looks in the photos

staff, plenty of room, onsite parking and spa bath that actually works well

the pool is open late and the gym while small has all the basics and is open 24hrs

harry s bar is perfect and dinner and breakfast were great in the restaurant

we had a lovely time on our honeymoon. room service was great and we enjoyed the pool and spa.

everything was perfect, rooms, amenities, room service, lovely staff

the only thing i could think of, if anything is the spa wasn t that hot. it was just warm.

the pool area was great!

i think the bar prices were a little expensive.

we would also have liked to had access to a laundry room

very clean .staff were great .room service was prompt and lovley

older guy at the bar was rude when we got back from seeing ground hog day

hotel was very clean, friendly staff, easy to find and room service was amazing

better facilities ie. gym, pool, sauna

- wifi is amazingly fast

we ordered breakfast for room service one morning, it was the best eggs benedict and omelette weve ever had

room service food was delicious and came quite quickly

out for hidden charges when travelling with your pet

whole hotel is beautifully designed and all the facilities (restaurant, bar and gym) are exceptional

the gym was substantial and location was amazing

the wifi didn t stay automatically logged and any you had to set it up on your phone/laptop every

got in late the first night and at 9:30 ordered dinner via room service

the reformer at the gym, and the staff were nice. check in was easy.

the room service was amazing

interiors, very friendly and helpful staff, great location, rooms very clean, roof top bar and restaurant awesome

were super friendly, bed was extremely comfortable, gym facilities were decent, location was

could have had a gym

gym could be bigger, a lot more people using mats and weight more so than machines

complimentary wifi, in house movies and generous mini bar items, makes it a very comfortable stay

seriously delicious room service (direct from om nom)

room service coffee was served in take-away cups

wifi was totally terrible

we were not sure where to put our trays after we finished our room service.

bed, spa bath, toiletries, coffee facilities, staff

also is very close to parklands and a walking track that goes around the local golf course

doors are broken in the hallway, 1st room on the left down hall the door is broken, kitchen handles are lose

big size room. big spa bath. relatively new airconditioning.

the 2 bedroom apartment with a double spa bath was excellent

kids love it because it was close to all the shops

close to everything . very clean and great breakfast and value for money

and comfortable room, and smack bang in the cbd :) warm pool, extra warm spa and a super warm sauna

friendly staff, great location, great facilities . great place to stay with kids

disappointed that vic's bar is closed on tuesday night we are always there on a tuesday and love the food in

the pool and spa were a bit cold!

kids wanted hash browns and sausages but they didn t have them.

the room bathroom foyer was beautiful cocktail bar great and breakfast fantastic could not fault this hotel at

the gym and pool were amazing. the room was very spacious and clean.

the mattresses are terrible and you had to pay for wifi

gym is tiny, not a major factor, but it is just a treadmill and a few light weights in a small

room service menu

beautiful property the rooms really comfortable and room service great.

we received a great upgrade to an executive spa room with complimentary drinks

room, well appointed bathroom with separate spa bath and double sink, great location close to restaurants and