the swimming pool could probably do with some attention

was comfy as, we used the mini gym facilities, spa was nice to relax in, the bedside alarm clock was pretty

free wifi

spa bath was huge

parking easy

good food in restraunt. very comfortable rooms, beds and pillows. plenty of parking.

no onsite restaurant for breakfast, only room service

wifi wasnt usable which with the work i needed to get done was an issue

location. comfy bed. parking

parking was conveniently located right outside the door

spacious room, daily room service, friendly staff, quiet,

6 pm so there was more than enough time for it to be done after driving almost 2 hours with three kids in the

car parking space just in front of the room, easy to load packages

the kids wished there was a tv in their room

poor wifi network, some noisey guests. barking dog. aircon/heater noisy

we enjoyed taking our time at the breakfast buffet

used the snapfitness gym twice with the hotel's gym pass and found it perfect for it's size

one swimming pool shared by many apartments wasn t a great sign but kids enjoyed it

in and check out service was great; pool was good; room was excellent; and breakfast was

breakfast and breakfast staff in the kitchen were very friendly and welcoming

on-site parking and location was fantastic for my needs

great location, close to shopping & food outlets, loads of parking, staff are always great.

free parking and laundry facilities

loads of parking, friendly staff, great location.

nice stove in the kitchen, but no plates, knives and forks

i really slept well in the bed and the wifi is better than in mostly hotels

also there is no room service on weekends

room was clean staff were friendly and helpful breakfast was excellent and the location and cost of the room

very convenient to have a bar at the hotel

location to where i needed to be daily room service was a surprise but very much appreciated

surprisingly quiet for being close to main road easy parking and check in was kind and welcoming will come back

great location with great eateries very close by, parking and extremely friendly staff

there were little roach/beetle type bugs hanging around the kitchenette

the free wifi and smart tv with youtube made sure we were never ever bored for even for 1 second

rooms were clean and the location was convenient with free parking

free car parking comfortable bed very clean

and the laundry room is full of insect and dust

perfect with the facilities next door, kids and i had a great time

wifi is good, usb ports in most of the powerpoints is a pretty good bonus and quite helpful

modern, looks new inside, restaurant on premises, plenty of parking, everything you need in the room, comfortable

breakfast was great and good atmosphere in restaurant

for a girls weekend and we loved everything - high tea at the altus restaurant, cocktails by the pool, the soft

pool/spa area could be cleaner

love the view, the kids were excited about seeing all the cars and lights at night

we loved everything. room, pool, breakfast, chadstone.

the pool looks amazing, but have not taken a dip as of yet

wifi was terrible. windows could be insulated from noise noisy area.

there is properly defined parking per room, a laundry facility, and the staff are friendly, helpful and clearly

good, nice location and parking easy

the room was clean, staff was friendly, had a swimming pool & bbq, would stay there again

we received a complimentary drink on arrival and had tea in the bar which had great specials

customer care was excellent. room service was fantastic.

many fights were going on in other rooms which scared my kids

comfy bed, great staff, easy parking, great meals at your doorstep..

ordered room service

it was clean and comfortable. the kitchen area was clean and the coffee was enjoyable.

we loved nearly everything. even have room service. so much space for the kids in our room.

staff, affordable family friendly & free play arcade for kids with a camera we can see them

wifi need to connect to many time in a day.

no kitchen sink

very easy check in, and parking. rooms very clean.

vanity was high and then they put the sink on it, not set in it so kids could not reach it

wifi was rubbish and the noise from the road was very loud, if you are a light sleeper then this is

i could only have them at the venues bar unfortunately

wifi sucks. road noise due to proximity to significant junction.

would have been great to have room service for late evening food and drink options when we got home from our

the coffee from the automatic machine wasn't the best, but the barista coffee we purchased from the bar area

:) enjoyed using the gym with lots of equipment to choose from

room service would be a nice addition but not a dealbreaker

clean hotel, good size rooms nicely finished, food ordered and bar and taken to room as no room serice available

wifi was patchy

to royal melbourne golf course

directly next to the laundry, and noisy staff

clean linen and close to golf courses

quiet rooms with free parking at your door

very friendly manager, clean facilities and comfortable bed. also the spa worked very well.

convenient location for our needs, pool for kid, plenty parking for truck or camper

the shower was good and the parking room was tidy. looks like they trying to slowly update

polite & friendly staff, convenient location, spacious room, large shower, table & chairs, parking at door,

plenty of parking outside room

heaps of room for us and 2 kids

came with fridge, wifi, and tv

free parking in front of hotel

room service breakfast was excellent, one of the best

and the pot of hot coffee in the morning room service was great

clean and comfortable it was the service of the staff and how easy it was to use the laundry when i wanted to

kids with us , there was no any bin outside to put dirty nappy

had trouble accessing the internet via the tv for kids to watch a movie on netflix before bed.

from customer service , cleanliness of the whole place, comfortable beds, spacious rooms, parking just outside

laundry facilities on site super convenient (have $1 coins handy)

the room was very spacious and clean and warm and a very nice spa bath as well

all under same roof accomodation,food,entertainment and easy access with plenty of parking

the restaurant and bar next door were a great addition as well as the pool and spa which the kids loved

bedroom great size lovely pool area, little gym, good choice of food options

we went to the australian open golf at royal melbourne and this was just 10 minutes away.

time id stayed here in one of the spa rooms and was great

laundry facilities old and rusty and did not use

parking was tiny

value for money, easy to get to, plenty of parking, secure building

the pool was dirty so the kids couldn t swim

great pool facilities and spacious apartments

gym was amazing, heating in the room was great as it was extremely cold

couldn't work out the wifi connection. check in strange as door was closed and no call button?.

loved the furniture and space, the kitchen was great, excellent room

due to a very minor misunderstanding (which we had no problem with), they waiver the daily parking fee even

love being able to do my laundry there

is a budget motel so nothing fancy but is clean, tidy, safe, friendly and good coffee with the $9 breakfast

clean 9 dollar breakfast good people to deal with..

apparently there are permanent families living in some of the rooms, the kids kept running and screaming until

beds are very comfortable, breakfast is great, very basic but has all you need for an overnight business trip

no free wifi no refund for leaving a night earlier no proper shower only in bath not happy

is good value units are dated but clean and comfortable parking is free and easy surprisingly quiet with little

i can't see why they can't obtain one and place it in the laundry or something, to

washing machine and the pool were a bonus

convenience , pool

my 6 year old was so excited about the room service breakfast

wifi was poor, connection ok but slow

staff are great good clean rooms great location good for longer stays eg laundry room

beds were sooooo comfortable, and the kids absolutely loved the in-ground pool

surprised with the apartment - very private, undercover parking, wi-fi and a great kitchen

close to box hill, off street parking available, free wifi

free wifi advertised, but access details not offered on checkin

wifi connection was spotty at times and quite slow, perhaps because of the many people in the

the room service was missed one day and not cleaned once in 5 days. broken floor tiles.

wifi signal wasn't great toilet seat was loose had to pay additional for parking on-site

amenities great microwave, kettle, toaster, fridge, tv, and wifi

and the light in the kitchen area didn t even work so was hard to attend to making child s bottles in the

the room was nice and big and clean. the bed was comfortable to sleep on. and there was wifi.

need wider parking spaces, as big suv s everywhere and encroached on other parking spots

free wifi

the 2 bedroom apartment was amazing it had a kitchen lounge room and so much space for a family

nice clean room, the bed was comfy. room service was very good too.

the bin in the kitchen wasn't big enough for the 5 of us and the dish cloth wasn't new from the last people

room was modern and tidy. room service fast and delicious. shower was great. good price.

would have been good to know to avoid parking close to accommodation

however the bus stop is right in front of the parking lot

thank you one of the bar staff made me feel uncomfortable, looking at me in a very rude way, dark man with long

kids in the next room running around at 11

it would be nice to have some information in the room about wifi passwords, netflix etc

photos stated a playground for kids but there isn't one just a small spot for colouring

wifi for me kept dropping in and out so made streaming videos quite hard and ultimately had to use

parking around the back

parking was a little awkward but the was enough parking.

laundry facilities not available during stay as well

kitchenette was a bit old and the hot water in the shower was inconsistent.

spacious room free laundry

of room was good, easy to access free wifi, room was clean and heatherdale train station is only walking distance

great location, undercover parking, nice clean and quiet room.

kids did not like it

couldn't figure out wifi, was a great stay and friendly staff

restaurant and bar on site

great location. excellent breakfast. wonderful staff

the room service meals were excellent.

kitchen fans located outside room 321 started operating at 6.30am. very noisey!

wifi connection was unstable and would drop out constantly

we waited 45 minutes for our kids apples juices, then only given one when it finally came

great location, wifi is awesome and cast to tv is really handy

so, we weren't able to experience the restaurant, bar and other facilities

it would have been good to have a kitchen sink and toaster in our 1 bedroom apt

to see that the space next to one of the disabled parking spaces is used to store laundry carts

all of it - particularly the spa bath.

small but functional gym

was no housekeeping during my 2 day stay which i was hoping for, and the spa bath noise was way too loud to

wifi took a holiday for a period...

the restaurant had opened a little earlier or if we could have had a room service breakfast it would have saved

free coffee at entrance and the gym.

bed wash very comfortable and the unit was very clean, was well furnished excellent kitchen facilities if wanting

one person should not have to sit on a kitchen-style chair, even if the chair is upholstered

good to have laundry, lifts work well

great location, excellent room, lovely shower, good kitchen facilities

was comfy, ceaser salad was excellent i felt safe with the security around beautiful restaurant & bar lovely

we ordered kids spaghetti bolognese and got only cooked pasta with tomato sauce

the chef, kitchen and bar staff were / are incredibly helpful and accommodating for specific dietary requirements

didn t love the food options at the restaurant or the room service menu

professional & helpful staff, the best house keeping in the world, great view, good amenities & room service

wifi issues

wifi signal is terrible if your room is located in the far corners of the building.

parking on site took the stress out of taking the car

liked everything about our stay, great comfort, value and location great size rooms and the spa is a bonus

there's noise from the bar below (although they stop between midnight and 1am)

dust on kitchen fascilities

parking was convenient - but don't park under the building where it is locked overnight and not

freebies in room was a nice surprise, convenient free parking & across the road from the beach

easy to find. free onsite parking. clean room and lovely people.

easy to get to and from from out of town, and plenty of parking

no facewashers provided. used a handtowel as a washer. no bowls for breakfast for the kids.

issues with the wifi in the rooms - kept having to take my laptop in to the front desk to get connection

room, parking, front receptions are friendly

could follow the instruction to join wifi.

15am my kids room was close to the action and they were scared it went for over 45 minutes until police

would be great to have a pool

kids floor made for a fun experience for my 7 year old

breakfast was nice and there was plenty of options

i particularly appreciated the 24 hour gym, though the temperature was set too high

gym is across the road and they shut the residents door early forcing you to walk around reception

the upgrade with spa bath and the most comfortable big bed

the motel advertises a pool - but it doesn't have one!

parking modern vehicles the front is low therefor the front of modern cars either hit or scrape on

loved the big spa bath

no pool

couldn't find gym.stay wasn't long enough.

husband used the gym and was happy with the facilities

could have been some more kitchen appliances/cutlery/plates

kitchen and balcony

balcony and kitchen were perfect

could stay a week full kitchen, laundry etc, nice little back decking, very clean, mostly been renovated all

massive room, 10 minutes from some great tourist locations, secure parking.

stay restaurant and bar on premises which was handy

quite inconvenient especially if u have kids

clean, relaxing, big space, with free parking right in front.

the only wifi that showed up was an open network, i needed more security so didn't use it

booked king-size room with spa, but pictures on booking

great to have ev charging

room service very fast and good food , restaurant for dinner was great - good food and service -

no pool

kitchen supplies were very limited.

apartment is a little tired some crumbs on kitchen floor!

bath towels were dirty the stairs to the garage not told wifi code not told housekeeping was weekly underneath

the laundry is equipped with a washing machine and dryer

full apartment services. kitchen, washing machine.

we had 2 small kids in tow and although we were given a trundle bed and a sofa bed folded out, we still had a

all you can eat breakfast menu needs to be a bit better shown as what you can get in your package with breakfast

there is a small kitchenette with a microwave and mini bar, and complimentary water, coffee, and t2 tea

friendly helpful staff, we got room service breakfast one morning , it was nice but not exceptional for the

the spa bath is fantastic

laundry was a great facility

staff were lovely, so accomodating, food was great ordering room service

room service food was delicious

we did considered room service but with no chair or stool to sit on, we decided this was not an option

menu for room service was not to my liking .

free wifi connection but could not download any emails

slow wifi

comfortable beds, air-conditioning, television, wifi

the hallway smelt off like wet laundry. on 3rd floor

wifi did not work in my room however not a big deal for me . i hardly stayed in my room.

i was also very pleased that there was a spa bath and

they gave us so much good quantity and quality breakfast as room service

smells like mould , very dangerous for kids as there were no fly screens , the aircon was broken , there was no

smelt really bad and room service knocked on the door really early and woke us up for no reason

very clean. friendly. good service with bar cafe available

netflix for the kids

wifi, kitchen included and free

it would be fine for kids

was good, staff were amazing and if i had of bought my pet the room would of been ok to have her there

yard had rubbish, dirty laundry bags, rat traps visible

wifi wasn't working on my first visit and i reported that as i check out the following day but

lovely room and atmosphere, they have free ping pong and foosball in the reception as well as a bar which was

delicious, worth the breakfast for the whole day. spot on location, close by to both functions.

close to the gym and complexes around

buffet breakfast, bistro and very fast wifi was excellent

there was also no elevators so we had to go up to 3rd floor with our luggage and small kids

well after 2pm checkin laundry bags lined the corridors, common space carpets not vacuumed and the property

if you got a car and no kids and just want a crash pad it's perfect

the room had every facility we could want, free wifi, some foxtel, a nespresso machine, a soft feather pillow

good tea and coffee and even though we did not use it has a mini kitchen of microwave and sink

the fact it didn't have a laundry and the view from the windows

wifi for a day

bar and restaurant downstairs

no option for room service.

not open on monday night but room service still available - but a bit of a fried choice

great bar downstairs

toiletries were spa quality

loved that we could order room service while we were busy getting ready too

chocolate the facilities were lovely and the shower and bath were amazing the products from their spa smelt

no room service after 10:30 and the minibar was ok but not really geared up for a hearty snack

sauna, spa gym and pool are great and clean

loved the pool and sauna and the room was comfortable for our family

breakfast was late arriving when we were on a schedule - 30 minutes, had 5 minutes to eat and had

got great time with my kids ud83dude0aud83dudc4d really we love it, location grat, swming pool great, gym good

room service arrived quickly overall 2 thumbs up

decent gym and laundry facilities were

very good location for getting the tram to the city or to beach. good facilities e.g. gym.

it would be nice if laundry could be paid for with tokens rather than coins, since i had to go to the store to

kitchen to make your own breakfast

no pans/pots in the room with a kitchenette

netflix didn t work and wifi

breakfast service (expensive breakfast box) no laundry service (for short stay traveller, no time to do laundry

gym is ok plus a better one is just next door

3 bedroom apartment had everything we needed, fully equipped kitchen and a laundry, we were 2 minute walking

gym was good, the laundry facilities in the room were very useful, staff were helpful and very

room service and that it was very clean

have liked some kind of info in the room about room service/pool/wifi etc

indoor spa/ pool for the kids

kids will always remember the easter lollies station near the lift

sauna, spa, pool, and gym

friendly great value wifi works well

there is a great little bar downstairs, and a tram stop right outside the door

quiet with no noise from outside or the next room. excellent service. fast wifi. clean.

from check-in to bags was delivered to our room and free drinks were provided in the minibar

excellent facilities, new, luxurious and good food/drinks available downstairs/room service.

and provided breakfast was perfect for our needs

friendly welcoming staff, modern decor, immaculately clean, huge rooms with full kitchen facilities, fantastic

the rooms are generous in size and had a great kitchenette

comfortable, clean and excellent kitchen facilities.

kitchen area is good size and overall didn't feel like staying in a box

we also enjoyed exploring the local parklands and albert park golf course for some mini golf