room service was also amazing when needed and the hotel was so gorgeous

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

we then ordered room service so no need to even leave the room, a much needed

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

wait for room service

room service charges

excellent every day room service, with replenishment of toiletries and bottles of water

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

food from the restaurant was mediocre, to had room service which was excellent but the caesar salad i ordered was very poor, chicken dry, iceberg

room service, car parking, terrace, soundproofing.

reception service is warming. room service is also good.

dinner was great & room service order although near closing time was accepted and brought up by same person with a

great food and wonderful room service

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service staff, also the restaurant management (edyta) (+) there is daily room service and a good wifi (-)i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change towel and

great location. very friendly staff. good wifi. clean bathroom.

laundry facilities were expensive

wifi was weak and the room could be cleaner

he even agreed for a late check out upon my request

great room service and housekeeping

) and to order room service you have to go to reception to pay

was no room service

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

and room service is perfect

neat and clean. good room service. close to public transport

he politely and diligently responded to my requests for room service

the room service was brilliant and the staff was easy to get along with

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

fault anything apart from the price of room service for the food on offer

- room service took too long at night though - 30 minutes for a sandwich at midnight

everything was good! great breakfast, room service, kind staff!

would have liked to have the restaurant menu in the room so we could have ordered room service from it

room service was prompt and polite

same as room service

nothing. would have loved room service being open after 11pm for food but that is not a problem

room service meal lovely as was the friendly gentleman who brought it up to us

matress too hard room service didn't clean the room properly

room service was slow but the hotel was very busy due to rugby

beautiful room. delicious room service food.

very comfortable bed and a really spacious room. delicious room service food.

decent room service menu with quick delivery

not a lot of hotels in the area serve food, let alone offer the full menu as room service

room service food was first class

room service brilliant

the guest discount in the pub was a perk too and we ordered room service one day which was spectacular

no menu in the hotel room to order room service had to find the menu online.

i could get room service for dinner which is a winner

they did not refill some options after room service, particularly the included water bottles

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

the food at the restaurant was excellent quality and reasonably priced and room service is available

no extra costs for room service, but staff tried to charge us twice for the food delivered

breakfast was excellent, my wife had room service and no tray charge!

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

rudimentary and expensive room service

there is no breakfast and no room service.

we had not left any sign on the handle), and the reception that day indicated that there was no room service on sundays - but another staff member subsequently indicated otherwise

didn't use room service but choices seemed limited

and room service really good food

room service available although menu v limited

room service food wasn't value for money, too expensive for what it was

great friendly staff, room service was excellent

wifi was a bit slow, also the room service says collection which was slightly confusing at first

spacious rooms, clean and room service provided

also, room service in the evening was excellent ( (-)a bit of confusion with room service and additional charges. (+) room service very fast and also friendly staffs that brought the food to my room (-)room service was a little slow, but it was delicious, so we didn't mind. (-)room service pizza was not good. (+) the room was pristine and room service was efficient (-) 5 charge for room service is unnecessary (+) room service was very good, and i will definitely book again (+)was good, clean and comfortable but unfortunately the tv didn't work which was the way to order room service, they gave us a complimentary breakfast to make up for that (+) from presentation of the room service to simplicity of parking our car

was great the staff were pleasant and very helpful the place was clean i enjoyed the gym

lots of staff on hand at breakfast to assist & clear up after guests

it was clean and breakfast was

the gym could have more equipment, but for a hotel gym it was ok

wifi worked good

in an excellent position with easy 20 minute walk into richmond very quiet but lovely cosy bar area with a warm welcome from staff and fantastic roaring fire

i stayed with mu kids during our christmas holidays and we all feel very much at home

the price included parking

excellent, with ample free parking

night very long wait for room service

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

thout cheese) was greasy as if the bread had been fried, so my wife only ate

room service experience not good after arriving late settled into my room and wouldn t take my

no answer from room service or reception on sunday morning

denise at reception, tyler in the restaurant & louis on room service are always a joy

i ordered room service and it was also very tasty and great value for money

junior suite with room service supper was perfect for relaxing given the limitations on going outside

room serviced daily to a high standard

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was fast and excellent quality

to order room service you first have to download an app onto your phone

menu for room service, which was a shame

room was very comfortable and clear instruction of what to do with mini bar and room service

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

tried to order room service but no one answered phone

was a good size and comfortable, shower had excellent water pressure, bar and restaurant looked nice although we didn't eat here

very convenient off road parking

car parking is limited and if you can t park behind the property you need to find somewhere on road

parking on site

the staff were ever so friendly and the room was excellent. plenty of parking as well

they don't do room service and they don't have tea and coffee in the room

there was no kitchen in the building, so no breakfast or room service available

room service serviced our rooms beautiful

no room service or breakfast facilities

room service rarely came to our room

in muy country room service without asking it, it's the usual, and here we had to ask for it

room service ok

there was no door hanger to indicate for do not disturb or need room service

i asked for room service on my second night but it wasn t done

room service were non existent in terms of cleaning

decent room service offering

only thing was i had to wait for a while for room service and then my pizza was over done but the waiter was great

when i was told room service was not available, and the night staff can't speak correct english.

no room service

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

the gym was good for an airport hotel!!!

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc

it had a lovely adult and healthy kids menu

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

the customer service and room service were really friendly and professional

ordered room service for dinner

room service stops too early

everything especially the pizza in room service

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

a range of facilities and amenities, including room service and a starbucks cafe located

of room service food after hours

room service staff didn't speak very good english and had to repeat order 5 times

room service is excellent and professional

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and allows you to maintain

the room service was great as was the veg lasagne

one friendly suggestion, is to add a room service.

there was no room service.

bit peckish after long day and as there was a room service menu in room phoned to order was told they would contact me when ready to collect from

very modern and stylish room service was amazing and toiletries!

it was welcoming, room service was excellent and it was quite luxurious

room service was excellent, and the food was absolutely delicious

lovely staff, clean and stylish room, big bed, good room service, good room cleaning

room service kept knocking then disappearing when we came to open the door happened countless times

the rooms were clean, and room service was provided every day

everyday room service

it wasn't convenient with two small kids

laundry would have been good but mainly because i was on a rowing course and kept falling in the

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

the mini bar and room service was all half price to compensate, didnt affect us at all and we enjoyed a good

i was not well one night and they arranged room service for me also

was disappointed to find the pub attached closed for refurbishment which meant we had to rely on room service or mcdonalds

novation in

standard room, comfy bed room service great

room service every day

no room service

there was no room service

room service is good. receptionist always smile on face.

room service isn t available and there is no phone in the room

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

easy check in very friendly staff bus right to the door of hotel great wifi well priced

wifi, comfy bed, good sized room, excellent transport links, excellent value for money, will

the wifi the room the area and the bed and shower it's just above basic but nice

the check-in is at 10am but you can request a late check out

oom service) and room cleaners all are very helpful

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

the hotel staffs from reception , foods and bar

iron, ironing board, kettle and coffees, water etc, 24 hour room service

room service is delicious, and you re even given a complimentary bottle of water

room service curry was excellent, and service was very prompt indeed

room service wasnt available after phoning in advance and told thst it was available all night

lots of things to do, excellent room service and amazing building!

no room service

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

was great getting room service too and the food was

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh towels

to have to load an app to order from room service

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all the

5 charge for room service

good room service

room service was excellent

great staff and room service was prompt with delicious food

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

great staff clean room great room service

warm reception good room service

the room service breakfast was virtually cold when it arrived.

bed, lighting, decorative features and room service

room service was prompt and staff was polite.

chicken masala top shelf, even at 10pm via room service

room service & food from in house restaurant

room service pizzas 10/10

room service was quick and food was very good

lack of choice on room service after 10pm

that evening i ate a very tasty burger via room service

room service was good and the

this was particularly inconvenient when ordering room service

love the room and room service food. and the breakfast was fantastic.

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.