in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service staff, also the restaurant management (edyta) (+) there is daily room service and a good wifi (-)i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change towel and

wifi was weak and the room could be cleaner

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

room service not great

everything was good! great breakfast, room service, kind staff!

fault anything apart from the price of room service for the food on offer

a wider selection for room service would have been nice,. but a minor point.

room service was prompt and polite

there is no breakfast and no room service.

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

the room service was nice and quick and the whole check in and out was smooth

rudimentary and expensive room service

very limited room service

also, room service in the evening was excellent ( (-)a bit of confusion with room service and additional charges. (+) room service very fast and also friendly staffs that brought the food to my room (-)room service was a little slow, but it was delicious, so we didn't mind. (-)room service pizza was not good. (+) the room was pristine and room service was efficient (-) 5 charge for room service is unnecessary (+) room service was very good, and i will definitely book again (+)was good, clean and comfortable but unfortunately the tv didn't work which was the way to order room service, they gave us a complimentary breakfast to make up for that (+) from presentation of the room service to simplicity of parking our car

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

i used the gym which was great and i also had breakfast here which was good

location it s clean the gym

should give out clear instructions on how to access hotel wifi

dinner was great & room service order although near closing time was accepted and brought up by same person with a

reception service is warming. room service is also good.

the food was good which we had lazy room service,which was

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

breakfast was particularly good as was the food available on the room service menu

they did not refill some options after room service, particularly the included water bottles

i could get room service for dinner which is a winner

room service brilliant

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real milk

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

room service food wasn't value for money, too expensive for what it was

room service available although menu v limited

when i called reception for room service, no one picked up or called back on two occasions.

great friendly staff, room service was excellent

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

breakfast was excellent, my wife had room service and no tray charge!

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

no extra costs for room service, but staff tried to charge us twice for the food delivered

the food at the restaurant was excellent quality and reasonably priced and room service is available

hotel location was perfect for kew gardens and the parking arrangements outstanding

limited selection of room service food

room service was also amazing when needed and the hotel was so gorgeous

room wasn't until 4 30pm , pillows , room service took over 1 hour

we then ordered room service so no need to even leave the room, a much needed

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

they don't do room service and they don't have tea and coffee in the room

room service rarely came to our room

there was no room service, or anywhere to buy drinks or snacks

but morning reception staff and room service staff excellent , they changed our room for a better room due to lift problems ,

there was no kitchen in the building, so no breakfast or room service available

in muy country room service without asking it, it's the usual, and here we had to ask for it

room service was excellent as well

room service ok

i asked for room service on my second night but it wasn t done

a little higher room service quality

there is no room service available which would have been helpful as we arrived late

did not have item on room service menu available

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and allows you to maintain

one friendly suggestion, is to add a room service.

room service would of been good

room size, room service, cleanliness.

great room service

it was welcoming, room service was excellent and it was quite luxurious

room service was excellent, and the food was absolutely delicious

lovely staff, clean and stylish room, big bed, good room service, good room cleaning

a range of facilities and amenities, including room service and a starbucks cafe located

the parking rates, no daily room service.

hotel was very clean, great room service, amazing coffee stand in the room, very comfortable beds and stuffs in the room

reception and room service the room is clean and tidy the bed is comfortable

is clean, very spacious, very happy with it, it will be good if there will be daily room service, i understand the covid situation, but the restrictions had been lifted, i expected

the rooms were clean, and room service was provided every day

everyday room service

allowed early check in with car park to allow us time to get to carnival

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

late check out to deal with work call

not a lot of hotels in the area serve food, let alone offer the full menu as room service

very comfortable bed and a really spacious room. delicious room service food.

the room service food was delicious

beautiful room. delicious room service food.

), great location by the station and the room service food was amazing

the mini bar and room service was all half price to compensate, didnt affect us at all and we enjoyed a good

standard room, comfy bed room service great

was lovely room clean and comfortable half price mini bar and room service due to restaurant closure

i like room service

i was not well one night and they arranged room service for me also

the room service breakfast was virtually cold when it arrived.

room service food not that great

waiting time for room service and meal arrived cold without my drink, and sauce was missing, second meal also

warm reception good room service

room service was prompt and staff was polite.

even the room service ladies were so delightful and helpful

room service top up need improvement put top up out twice and was ignored both times coffee and tea

downstairs, the bar was well stocked and reasonably priced

it didn't even include breakfast

the breakfast is horrible and will cost you $15

room service charges

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

food from the restaurant was mediocre, to had room service which was excellent but the caesar salad i ordered was very poor, chicken dry, iceberg

huge bed, good room service

room service was excellent and not pricey at all

friendly bar staff

continental breakfast included in the price was good quality

the bar area was very tired looking

there is free parking for about 10 cars behind the pub which was very handy

located just behind the hotel which has a nice bar and restaurant and a small beer garden

decent room service offering

no room service

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they had finished was sitting outside to be collected, which i didn't mind

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

only thing was i had to wait for a while for room service and then my pizza was over done but the waiter was great

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was fast and excellent quality

room service menu limited no mini bar night light in bathroom cannot be turned off

room service was excellent and breakfast was really nice

room service-- far to long a wait

i ordered room service and it was also very tasty and great value for money

was no room service

great room service and housekeeping

there is room service available until late

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

the tv had everything on including menus for room service which we had and the food was great

no room service available after 9pm despite documentation stating room service was 24 hours

couldn t order any room service after 9pm

room service experience not good after arriving late settled into my room and wouldn t take my

room service, ham

this was still more than acceptable - cleanliness and room service are impeccable

asked again room service says we don t provide water

we knew it was a continental breakfast, but the room service was a

clean towels and daily room service offered

min

excellent big, clean room. excellent hotel location. breakfast room service.

friendly hotel, great location bring so near to richmond yet having free car parking

wifi kept dropping in and out

the bar staff were welcoming and customer focused. dinner was excellent.

staff, breakfast, price, and free parking

location, competitive price including parking and friendly & helpful staff

neat and clean. good room service. close to public transport

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

the room service was brilliant and the staff was easy to get along with

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

he politely and diligently responded to my requests for room service

room service meal lovely as was the friendly gentleman who brought it up to us

same as room service

the bar and room service close very early

room service was slow but the hotel was very busy due to rugby

nothing. would have loved room service being open after 11pm for food but that is not a problem

the deal that was on if you don t request the room service/clean service you get a drink free is really helping to get greener

room service and cleaning

no gym or room service

location, modern room equipments, green option - possibility to skip daily room service and you get a free drink at a bar

the choice of opting out the daily room service for a drink that we can choose from given sufficient choices

the room service first of all was top standard, the staff were extremely friendly and the room, amazing

was friendly room service and a reasonable price and everyone we met was lovely

room service was only drinks & snacks

they even offered room service for a small fee and even though we didn't use it, i thought all the prices were very

room service isn't the best!

room service

food was below standard room was tired & dated facilities was minimal bathroom was dirty smell in room service did not meet with my

room service including alcohol for a reasonable price fairly close to a local tube station

better room service, noise, smell and better lighting. breakfast option must re-visit.

ordered room service, but the food wasn t brilliant

room service was extraordinary

thoughtful amenities and great room

the phone number for room service didn't work and the app can only be obtained with a uk app store account

love that we could get room service breakfast too

food and drink additions to the room, honesty payment policy and ease of ordering excellent room service via the app all combined to make this a perfect stay