the breakfast was

ac in gym was not operational

it has a gym and an access to pool

beds were comfy, location was ideal for the all state arena. the shuttle was a massive benefit

definitely worth the price for free breakfast & airport shuttle

the bar and restaurant was closed. there was a big floating in the hot tub

next to the casino and airport, what could be better

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

staying with myself and two kids and had room for everyone with the king and sofa bed

great location, great staff, lovely breakfast, shuttle service, modern

on site restaurant and coffee bar are very

very close to the car rental return at ord and great for getting to the airport quickly by shuttle

room was large and comfortable, with a well-appointed bathroom, kitchen facilities and a sofa

beautiful property, restaurant on site, bar, gym,good breakfast

airport shuttle drivers and staff were very friendly and helpful; truly an asset to the hotel

the gym, swimming, free wifi and computers for printing out your boarding pass.

clean. shuttle to the airport.

the shuttles and fee parking are exceptional. nice gym and pool.

super close to the airport with shuttle service and close to the rental car return at the airport

swimming pool water was clean

i saw kids took a bagel and put it back

not very infant friendly, older kids would be fine

the room was modern and clean. my kids loved breakfast. would definitely stay again.

avid was clean, beds were comfortable, has a pool, gym and continental breakfast.

there is a casino right across the street with a few restaurants to choose from

the restaurant and bar was closed.

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

the restaurant was not full service, but the delicious food and full bar made up for it.

nice and friendly service. elegent room decoration. close to the airpot with free shuttlebus.

nice warm indoor pool, good breakfast and free airport shuttle also included

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

nice little gym and indoor pool

nice warm indoor pool, good breakfast and free airport shuttle also included

waitress at the bar was super rude and loud to my husband

great spacious room with kitchen

clean and comfortable room. shuttle to the airport.

thing that was upsetting was breakfast was super busy even on a friday morning

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional living space

breakfast options could have been better

shuttle service to and from o

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

breakfast is poor and no room service

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have the option

, and tv table dividing room in two halves, room service comes every other day

i ordered room service and when i got it, it wasn t that warm anymore.

also, i never received room service or towels

i could hear kids running down the hall, doors slamming, and the airplanes landing

the room service food was great! and the bed and shower were comfy

when asked for a spoon at the bar we were told they could only give us plastic

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

to blue line, free shuttle to/from airport

airport shuttle

shuttle bus service is very nice to take guests to outlets for shopping

room service was quick and the food was delicious

& bar area, extremely elegant and classy lobby area with very spacious rest areas and so many

limited choices for room service steak sandwich at red was not good

services were very accommodating

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move rooms with no issue

little expensive especially when all the taxes and fees added on a few more selections for room

and we enjoyed the managers happy hour at the bar in the

the reception and food - breakfast and evening snacks with drinks.

the 24-hour airport shuttle and the breakfast.

we were leaving before the buffet opened in the morning and the hotel provided us with a breakfast bag

staff was very nice at front desk and bar and

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

airport shuttle which brings you to the hotel from the airport

free shuttle service from/to chicago o'hare was excellent

convenient shuttle and uber isn't expensive either

the gym is incredible!

has an inside gym and pool, big inside and outside lounge and a bar

husband was not allowed to bring me up a drink from the bar while i stayed in the room with our kids

loved watching the kids play at the pool

gym and pool still open

went above and beyond to shuttle us where we needed to go due to mobility issues

hotel near the airport with shuttle and nice fitness center

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

one of the best meals i've ever had, and it was even via room service

the shuttle drivers drive crazy! lol

gym and restaurants were open

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

laundry facilities on the premises is a great idea.

  no microwave,  no laundry,  people trying to open your door

it would been nice if the hot tub/jacuzzi was working, the fitness room was bigger, not to mention everything worked, and that the free breakfast offered a

the spa was out of service, but it happens and it didn't take away from our very positive experience

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

is very clean, the staff is really kind and the breakfast is the typical american huge one

never gotten in the pool for no other reason than just not staying long enough

i also like that there was no pet fee for bringing our

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

com did not mention the pet fee which was huge -$75/night

pet friendly and you will be charged $25 for the pet fee

accept pets and a pet fee is due

the gym was great

away from hominess, free business center and laundry facilities and in room laundry basket, limited food cupboard items chargeable to the room,

while in chicago especially love the no contact check in , all from the phenomenal and free parking

free wifi, free breakfast and free parking were huge appeals

clean hotel, free parking, nice pool, nice breakfast, free shuttle. no complaints here.

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good and convenient

friendly staff and good breakfast

could use new gym mats

breakfast ok for the price nothing fancy

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they didn’t have change so i ended up having to go to a laundromat anyway

didn't have breakfast,but it looked good.

breakfast, pool,gym, staff, price,etc

breakfast was awesome

shuttle picked us up from the airport

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

the breakfast

24/7 bus shuttle service

no pet fee for our miniature dachshund

the spa tub was really nice and the hotel was close to lots of restaurants.

i made reservations for at room with spa and when we got there the rooms were all sold out.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

spa hose didn't work

she was there when i checked in and helped to accommodate while i was getting my kids settled

bar in lobby became a starbucks in morning for coffee drinks and ala carte breakfast menu

kids ran around during the night

the kids were able to enjoy themselves instead of being trapped in a room

at 2 am and with kids in tow, that was pretty disappointing

was an odd smell in the room and in the gym room

breakfast

the pool and hot tub were nice, in the evening it was filled with a lot of children and the room echoed

free shuttle tranaportation is always a bonus

pool and hot tub were great!!!

asked for late check out and was denied

i liked the layout of the hotel, had laundry and snack machine in one area.

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways at 1:30 am, no coffee/tea pot or

on sight vending and laundry

relaxing, peaceful, has swimming pool and fitness center

i liked the pool, the gym, the very helpful staff

loved the bar at the hotel, liked the pool,liked room service option

the pool was open in timed slots but because there were so few guests we had it for hours all to

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

there is a pool but we missed the hours it was open

the pool was amazing and a great way to relax

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient

the safety bar in the shower wasn’t secured to the wall

there was no breakfast at this location ... and no restaurant or bar open!

feb) there were 20 guests and only 1 server. service was adequate.

food was actually really good although we had very poor service may have been better off with room service

great room with with roll in shower for my wife. the swimming pool was great for my daughter

on sunday in bar louies

need more available parking

gym, pool, location easy to get around

the hallways are a bit dated, and the wifi was spotty

rooms - excellent room service

com, welcoming and very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean & neat lobby and quiet and serene surroundings and

the pool was closed and it felt a little run down.

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the lady would tell us to come back later (also she had a very cold/rude attitude with

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were very nice and helpful also

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

our favorite feature was the pool

older folks or those with bags and kids may not appreciate that

breakfast and room and size of pool and the underground parking super safe

thought the breakfast could have been a little better

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

only microwave available is at their snack bar area, near the pool

that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

the fitness center was also clean and organized

went with kids; ugh

the pool was very nice and clean

property accommodated our early check in prior to the beer festival we attended

well designed room, excellent, private, well maintained fitness/pool facilities.

great pool area with sauna and hot tub

sports bar was underwhelming

temp in pool area could have been warmer

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

breakfast wasn't so grand with a lot of variety

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

there was no breakfast available. ud83dude22

limited breakfast choices

the pool was great too

spacious，kitchen function， comfortable, free shuttle to the airport

the breakfast was exceptional

was very impressed that we were given early check in and the check in process was very easy

the breakfast was varied and well presented

liked the bar and the staff who served quickly

kids loved the pool and gym area

c), rppm sizes were all of great quality and cleanliness

they are awesome after whole day on the road with kids

also, the pool is

it is nice that the windows can be opened so you get some fresh air and the kitchen and amenities are top-notch

nice, quiet location. clean big room. pool was just ok.

the grill and free laundry

when i asked the woman in the kitchen if they had more, she said no, were closed

quiet, great housekeeping staff, friendly front desk staff, wonderful pool, and delicious complimentary breakfast

the laundry facility was $3

early check in, clean room, pleasant staff, lowest rate in the area

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

the bar and restaurant was closed. i wish they had a refrigerate in the room.

the pool was very cold

breakfast was fine

the breakfast was not included

the pool was cold

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

the room was large and had a kitchenette with a full size fridge

absolutely nothing in kitchen area carpet in halls seemed old.

there were no dishes in the kitchenette

location was excellent, the breakfast, because of covid-19, was not there, and actually not expected

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

modern styling and lounge area and pool made for a pleasant

we didn’t use the pool but it looked very nice

hotel has a bar and fire-pits, lap pool and everything is spotless

privacy with the barn style bathroom doors in the room

everything here was quiet, professional, clean, and all i needed. breakfast was great.

breakfast and location

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very nice breakfast!

staff are very friendly and meet the customer wants. breakfast is excellent