no pet fee for our miniature dachshund

i made reservations for at room with spa and when we got there the rooms were all sold out.

the spa tub was really nice and the hotel was close to lots of restaurants.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

the spa tub was nice

large 2 room suite with kitchenette was great. very comfortable beds

convenience..cleanliness. complimentary breakfast...complimentary coffee & tea

3 indoor pool, fitness room, all day coffee & water in lobby, as well as shoppette

was very impressed that we were given early check in and the check in process was very easy

the kitchen staff could have been a little more friendly, but everything was nice.

decor, very clean, good breakfast, pool, fitness center, business center, good location

one of the treadmills n the gym made a loud squeeking sound so, we just didn't use that one...

breakfast ok for the price nothing fancy

laundry room was out of order

clean, modern, safe area. gym had weights. loved the omelets for breakfast!

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t have any change

pool was closed

the gym room had pretty great equipment. the room itself was also very clean and neat.

do provide breakfast and late check out without charge

in addition to all of this, we requested room service every day we were there

small gym facility

rooms spacious. breakfast very nice with a lot of choices. van service to airport included

the small breakfast and its limitation

breakfast buffet was cold- lukewarm, couldn’t cut pancake with knife

bar was delicious and our young grandsons were most pleased with their breakfast choices

my children love the fact that the pool was open

also the coffeemajer carafe lid was messed up and the kitchen sink faucet was very loose

pool was cold. air was heated, but water temp was way too low.

you can do laundry for free.

the property had complimentary laundry room, gym and pool

excellent breakfast

it made us very uncomfortable, he looked like he worked in the kitchen

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful breakfast with great coffee on both mornings

convenient location, beautiful garden, spacious room and well/equipped kitchen

continental breakfast is delicious

at 2 am and with kids in tow, that was pretty disappointing

pool was crowded and couldn't use it and that was part of the reason we booked this hotel

the hotel had a nice heated pool for my kids

the pool not clean

pool table

gym is great

of drinks in the bar seemed a little high

pool and hot tub

shuttle service was great!

breakfast offered many choices and was delicious. my grandson really enjoyed the pool.

friendly staff, clean facility, secure parking, located right next to rivers casino.

front desk staff and shuttle driver was excellent for kindness and service.

the gym was lacking in

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

worth the money friendly staff excellent food had local bars close within walking distance and a casino across the street this was an excellent choice for our stay

conveniently located with nice sized rooms and a good fitness center.

staff was very pleasant and helpful when it came to the shuttle bus

no towels, sanitation wipes or water cooler in fitness room

there is a casino right across the street with a few restaurants to choose from

was great , from the staff , room , pool and breakfast

clean and staff was so helpful and sweet and friendly including room service cleaning

will check out the gym on our next visit

john made sure that when we arrived after a long night of driving in a winter storm the shuttle drove us to the airport to drop our son off and back

breakfast was impressive, plenty, and delicious

on sight vending and laundry

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways at 1:30 am, no coffee/tea pot or

i liked the layout of the hotel, had laundry and snack machine in one area.

asked for late check out and was denied

like the gym and heated swimming pool

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

i could hear kids running down the hall, doors slamming, and the airplanes landing

very close to airport and offered very comfortable bed, a bar and restaurant.

the bar and staff were very personable

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

great bar and dining area that encompasses the experience of the location

the bar and restaurant were used daily and were very nice

good fitness center for basic needs

there was no breakfast at this location ... and no restaurant or bar open!

pool area clean and nice and warm

the pool was not working properly. carpet was worn and needed cleaning.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

pool water was cold

nice gym

nice very clean gym and equipment

spacious and spotless rooms, modern design with nice facilities, including an indoor swimming pool, free parking, and a very good breakfast

clean, fairly close to the airport, casino, & shopping, breakfast had more than enough

swimming pool water was clean

nice warm indoor pool, good breakfast and free airport shuttle also included

free shuttle runs every half an hour (during the day)

excellent price, access to airport, and free shuttle

breakfast could have had more options

waitress at the bar was super rude and loud to my husband

the coffee shop was convenient and the gym was pretty nice

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

no free breakfast

there is no room service through the hotel itself which would have been nice

first night didn t get any sleep kids running arnd

to blue line, free shuttle to/from airport

being in the bar area the bartenders were very entertaining and kept us in a good conversation

restaurant and bar have excellent staffing and service

pool was closed and no breakfast. the bar may have been a bit pricey.

clean facility & quick room service

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

cleanliness...breakfast...shuttle service

very clean, staff helpful, shuttle easily accessible!

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

updated room, clean pool and clean room

thing that was upsetting was breakfast was super busy even on a friday morning

breakfast, convenient location, big rooms, lots of places to eat around the hotel and transfers to

there was a shuttle

pool, large room

everything was good, staff at the bar were wonderful!

the 24-hour airport shuttle and the breakfast.

shuttle buses are super helpful run late into the night

very spacious room -- a suite! breakfast! a shuttle bus after 1 am from o'hare. very nice staff!

and we enjoyed the managers happy hour at the bar in the

check in very knowledgeable very clean excellent room for price punctual shuttle

fast room service

our kids always love your freshly-baked signature soft cookies

food room service

wntown chicago)

also, they have a laundry where i did my load and it just costed me $4

nice hotel with a bar and restaurant onsite

breakfast was amazing, room quality was way better then i was expecting and parking was good for

the suite includes a kitchen that you could cook in if you wanted

good breakfast

quick check in and shuttle service to and from airport

came for the price is right game show, we came with our kids, my in-laws and some of my co-workers

we asked for a late check out two days before i checked out, as my flight was later and it was actually agreed at

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

desk clerk was kind enough to allow a late check out closer to my flight

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

didn't care full the pool be closed.

hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition

shuttle to ohare was perfect

the fitness gym was also an amazing experience

we enjoyed the food and the bar as well

great amenities in the room, excellent shuttle service to o'hare.

beautiful and spacious room and gym was fresh with plenty of equipment

the gym had all the necessary equipment and the treadmills interactive function was special

paid wifi access to the pool

24h open gym with some cardio machines, free weights and machines

cept the grab bar on the shower was not easily accessible

don't like that think that rooms is not cheap but any way we have to pay for wifi but overs it's

you have to pay $10 for wifi

laundry facilities on the premises is a great idea.

  no microwave,  no laundry,  people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

like the bed and room, they allowed me early check in

temp in pool area could have been warmer

the pool and whirlpool were great!

well designed room, excellent, private, well maintained fitness/pool facilities.

the pool and hot tub

we were offered early check in as well

clean, fresh bedding, amazing kitchen

adult son stayed in a 2 bedroom suite, which had 2 full bathrooms, a fireplace, a full working kitchen and a grill on our terrace

great kitchen, balcony and location. lovely breakfast place next door

the guest house was quiet and they had a wonderful kids menu which allowed us to get a pack and play, a play mat and baby bath

breakfast was the same every day, but not bad

breakfast was bad.

breakfast is in brown bags that are handed over to guests in the lobby.

the breakfast was pretty stingy.

need a little bit more towels when you’re staying for two days, and more breakfast

com did not mention the pet fee which was huge -$75/night

pet friendly and you will be charged $25 for the pet fee

accept pets and a pet fee is due

room and laundry

in was great, the room was big and clean, we were tired so we even used the kitchen

the bathtub was spotless and i felt comfortable enough to let my kids bathe in it

staff was incredible. beds were comfortable. pool was fantastic.

a special promo code for free access - this may not always be the case as they posted rates for wifi

the swimming pool was a big hit as was the gorgeous breakfast with a great waffle maker

friendly staff and good breakfast

would be nice if you still had the open breakfast in the morning but i know it can't be helped right

breakfast could be better and last longer than 9 am

comfortable room and beds, good facilities staff are very helpful, nice little pool and hot tub to relax before or after a long flight

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

never gotten in the pool for no other reason than just not staying long enough

we enjoyed the free breakfast array, including hot items

how clean it was and the pool

location was good. i did not eat breakfast

i did not like a long haul way. took some time to get to our room with little kids.

pool was well cared for

i also like that there was no pet fee for bringing our

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

onsite laundry facilities at a reasonable price

a variety of outdoor activities: pool, basketball, volleyball

large rooms with kitchenette and all supplies

clean. full kitchen. very professional staff.

nice breakfast. beautiful pool area.

it’s hard for adults on vacation to get alone time when we’re around everyone’s kids

pool is a little small, although there were not many other swimmers

me and my family enjoyed the pool area, the spacious room, and the privacy.

the omlet bar and complementary reception both exceeded my expectations

almost like the chlorine odor when the pool has too much chemicals

shuttle driver (from o'hare) was an angel going way beyond the call of duty

shuttle driver was on a video chat call the whole way from ohare to the hotel

breakfast was awesome

shuttle picked us up from the airport

the kids were disappointed about the pool

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

individual ice bags, complimentary water and beautiful coffee bar was a bonus for me

location, nice bar and restaurant

bar area, across from wrigley and a short walk to a variety of restaurants

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in