kitchen in the apartment was small. you could hear the road from the room.

only complaint i have is that the dishcloths and sponge at the kitchen sink were not fresh and not at all nice

villa was great with wi-fi, modern furniture and kitchen tools (microwave, oven, dish washer) a beautiful terrace and private garden

known it was extra, we would have gone to the grocery store and picked up our own supplies as the kitchen was well-equipped

nice view and swimming pool and very friendly staff

property, great evening meal and breakfast

breakfast was basic but sufficient

breakfast was excellent

another surprise was breakfast, which is simple but very tasty

breakfast was good and staff very helpful.

breakfast was great, dinner was good too and so reasonably priced

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my motorbike

breakfast is included and served in the restaurant

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my motorbike

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

we had breakfast, which was fine

i loved the countryside, the spa is little but nice and i loved the artic treatment.

breakfast excellent with a good choice of fare

offer you only 1 hour at the spa

the breakfast was amazing with a good choice of different sweets and salty foods

underground car parking and nice walks around area

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

the staff were very helpful and the breakfast was good

breakfast good

good breakfast

30 and the restaurant was closed the night we were there but the very friendly bar moreno does great menu del dia or homemade

blanket as it happens frequently in spain) bathroom - large, enough space to put your toiletries wifi ok staff - nice and helpfull, we have got a map and directions to the points of interest

there was no wifi; but, he was on his laptop

could never get the wifi to work for us

good size bedroom and bathroom. very comfortable bed. parking. nice breakfast.

the breakfast was delicious at a reasonable price of 8€

only thing that would improve it is if there was a decent coffee making facility post breakfast

great breakfast. very comfortable hotel, cool and quirky decor.

continental breakfast was good with lots of choice

good breakfast, nice staff, good location near the central bus station

a short walk to the guggenheim museum in one direction and the old town bar district in the other

tea / coffee in room insufficient wifi poor

the gym is not located at the property. this should be advised in the property description.

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

breakfast fabulous location close to underground and tram and walking distance to the old town

there appears to be a room service menu but no way to order as reception does not answer calls

great food served in room service for dinner

restaurant only serves room service

clean, comfortable, good wifi, as would expect from this class of hotel

good, clean facilities with room service

i loved that they had a gym and 24/7 bar

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

24-hour bar and gym availability

the hotel has a nice lobby and a small bar for a quick morning coffee or evening drink

hotel well located, not far from the old town and city centre. small but equipped gym.

there was a strike from the cleaning service during my stay...no room service...no fresh towels

the terrace and bistro and bar area

r brunch) and it was delicious/fantastic

didn't have breakfast, but opted for room service

tasty meals at lounge bar in the hall, reasonable

breakfast was very good and a very good verity of food items both continental and english

seating at bar table uncomfortable for evening meal

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

breakfast was superb with lots of choice available

drink too expensive. people not using bar as prices too dear

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

nothing else, no bar or food facility

noise at night from the bar near by

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

was very noisey a there is a bar across the road which people partied at until 3am

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

above the bar it was a little noisy but not too late

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

90 to park car 16hrs no bar or coffee very basic breakfast

it is not posible wifi connection

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

great selection and kids loved the breakfast doughnuts

sitting by the pool was also lovely, and the staff were fantastic

no children's menu/not much for kids to eat

bar and restaurant on site

perfect for families; my kids enjoyed the playroom

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

cleanliness, staff was very welcoming and friendly, and breakfast was great.

with small kids it would have been reassuring to know in advance

the breakfast was

breakfast was great

arrived early and were delighted and grateful to be allowed an early check in

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

we enjoyed the reasonably priced breakfast with a nice choice of sweet and savory foods, and various drinks

surprisingly there was also a gym (could not find that info)

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

the kids said the staff were really friendly to them, there were free soft drinks available in the

-room service food prices were too high.

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

the rooftop bar has lovely views and the food was excellent

they are better suited for older kids

details for the dog and kids.

good bar with nice selection of wine ans beer

room was massive and room service were great

the wifi wasn t very reliable.

mini bar was nice

asking 10 eur extra for better quality wifi is exaggerated

there is a good gym on the roof

no gym or pool etc.

wifi is either free and extremely slow or paid

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

enjoyed the lobby bar service

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

the swimming pool was cold.

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

the food was super and the spa was great to start the day before breakfast

hotel, great location, lovely room, amazing roof top bar and pool

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

not much you could do but the pool and sky bar was a bit limited in size

t the staff quickly helped and fixed

com didn't say wifi is available throughout the hotel

wifi very

lovely places to relax all over the hotel and the service in the bar was also excellent

is a scope of having more variety in the breakfast buffet

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

room service wasn t great but that s a minor issue

spacious room. great breakfast. great wifi.

they had goodies for the kids which was very nice! the location was excellent.

nice bed. perfekt wifi.

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

also the prices at their bar were very high

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

was brilliant, bar area was lovely, staff were amazing

breakfast wonderful, the whole experience at this hotel was first class, 5 star

wifi was

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

staff, from the front desk, to the restaurant, bar, and room service were exceptional

good restaurant, more than adequate gym, friendly staff

the swimming pool was not available at the time of our stay.

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with towels etc

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive but the local carpark

there was not room service

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

also good wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

great breakfast and really friendly staff

great helpful staff, good breakfast

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

fantastic location, comfortable beds, great staff and a lovely breakfast.

staff very friendly and kind. lovely gifts in the room for our kids.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

gym is quite small but it is really well equipped and it was empty so there was no problem

gym could have been better equipped. spa relatively expensive.

the location and the staff were fantastic! i also appreciated that there was room service.

well equipped gym

cost of use the pool disappointing!

the price of accessing the spa area, which is 20eur for 1 hour.

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

no one answers the ring for room service / house keeping

also highly recommend booking the spa service, the staff was very attentive and professional

was good - easy check in and late check out

the rooftop bar and gym is closed, essentially most of the amenities

roof top bar was not available.

hotel bar was very nice, good drinks and food

got the impression this might be an ongoing thing) so

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

good off road parking under the hotel

nice little bar and restaurant

underground secure and free parking

staff were friendly, free parking very

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

ntral

free wifi, free coffee service

check in late cleaning perfect late check out

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we felt the need to use it, tea-making facility

size room, bed, room service

rarity in spanish hotels because, i

excellent up market tapas bars nearby

steam room / sauna was out of order, the gym equipment are ancient

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

great location. fabulous friendly staff. great bar & restaurant next door.

the old town is right across the street check in time is 12pm no early check in

very kind to ring and say room was ready for early check in

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

spa was not easy to reach, warm red wine at the bar

excellent room cleaning and room service staff

the bar at the top is beautiful with a great view over the guggenheim

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

tite and perfect) and ate at olio, the restaurant

breakfast is so nice

hotel front desk super helpful, and breakfast was wonderful

kids gets free breakfast so that is a great

great facilities - gym was basic but great

we travelled with kids, a small playing area could have been nice

lovely bar terrace where we sat later and had sundowners

nice room, great restaurant and bar with wonderful balcony

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

there was no wine in the bar the first night, but then they

the staff very helpfull, there is a bar open 24h highly recommended

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

there is staff 24/7 and a bar with snacks

however, room service had a nice selection and the delivery was timely

very comfortable bed and excellent room service and changeover

room service was below par the shower had mold on the sides and the drain was semi clogged and

the gym is excellent

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the gym was not available during our stay

nice hotel at the river. pretty close to the old town, nice gym

my family also really enjoyed spending time in the gym

great value and a well equipped gym too

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

gym was very small

well situated to walk to guggenheim and old downtown, exceptional staff and room service

wifi average.

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

has spa for extra fee, bar, restaurant

gym and spa are excellent

had room service on the last night - the burger was great and the wine good

service at bar area was a bit slow due to staff shortages.

all aspects superb. an ev charge point an added bonus

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

also, there was the bonus of an ev charger in the hotel car park

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

it contained kitchen, separate shower

great little solo stay, gym and facilities were great.

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

facilities like laundry room and gym

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

good parking facilities good continental breakfast included in the price

the breakfast contained a very good selection that should suit all tastes

breakfast was very good

good selection of food for the continental breakfast

breakfast selection was very good

secure parking. room had a balcony. good wifi signal. close to ferry port.

the location on the river was very good and the wifi worked very well.

great location, friendly staff, nice meal in the bar and a very comfortable bed

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

sandwiches, crisps etc, on offer at bar and restaurant

hotel location, cleaning wifi

the fact we arrived sunday the restaurant and bar was closed

a late check out was 5 per hour also

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

good secure disabled parking, free wifi throughout and nice dog walking round about

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

room was well laid out, modern, modern tv and great wifi

loved the bar restaurant area which was full of locals

restaurant food was incredible as was breakfast

restaurant was great. the staff was quite friendly and helpful. room service was very good.

nice bar area and pretty good

the man said it's a truck stop but the rooms are clean and comfortable, the bar is very busy but good price for food and drinks and a good price for the room

there is a bar and restaurant in the hotel, and the food was great

the staff in the bar were so kind and helpful

bar and restaurant serving good range of food and

no frills option, very clean and friendly good bar and restaurant attached quiet at

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

the room and bar facilities.

good restaurant & bar food. close to airport

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

breakfast at the terrace with sea-view made us feel great in the morning

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

bell staff and bar staff were hit and miss

great breakfast , fabulous staff . super clean everywhere

occasionally have bar tender stop by pool and ask guest if they need drink

the breakfast is very good there.

good breakfast , nice room ,great view

breakfast is a little expensive

exceptional location helpful staff excellent breakfast

also breakfast does not start until 7

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

allowed early check in

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

beautiful sea and beach views. great bar downstairs, open until excellent staff.

coffee was however available at the bar and on demand

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

early check in; nice bathroom

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

great to spend a night close to the airport. great breakfast from 5am.

clean, comfortable, ample free parking, excellent breakfast.

very uncomfortable with little kids

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

bar with coffee, breakfest and lunch

wifi good

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

the staff was very helpful and was very comfortable and easy parking

reception and bar staff helpful and polite

i also liked the free shuttle service

free shuttle service even as early as 5

bar and breakfast available

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

location for the airport with a great shuttle service

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

parking was easy

good parking if you are driving

the beds were comfortable and wifi strong

breakfast was basic but good

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was good and all fresh

didn't have breakfast. but did have free coffee. excellent.

had breakfast for 5 euros each that was good too

we were 2 families meeting-up with 3 kids under

great to have a pool too

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

it would even have been nicer if there would have been an outdoor pool instead of internal one.

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and