staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

breakfast was tasty as well

not go for breakfast option as there was better value for money options elsewhere in the town

offer you only 1 hour at the spa

the hotel has an interesting hydro spa on the ground floor - and open to guests

the breakfast was amazing with a good choice of different sweets and salty foods

property, great evening meal and breakfast

breakfast was basic but sufficient

another surprise was breakfast, which is simple but very tasty

breakfast was good and staff very helpful.

breakfast was excellent

the pool was used and appreciated

came in october but we could imagine in the summer it would be stunning it would be fun using the pool

the room had a little kitchenette and there was also a shared kitchen that you could use if you wanted to prepare a more

great to have a kitchen and cooking facilities, there is plenty of equipment for making simple meals

only complaint i have is that the dishcloths and sponge at the kitchen sink were not fresh and not at all nice

great buffet for breakfast

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well maintained

a medium size hotel with own spa circuit

spa facilities, good value for money

spa closes at 18.30. most of the rooms without bath.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

room service only until 11pm, no ice machine for guests

good if used some more options of tapas at bar without ham.

hotel was good value for money if you travel with kids

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

mini bar was nice

i loved that they had a gym and 24/7 bar

hotel well located, not far from the old town and city centre. small but equipped gym.

the hotel offers a small gym as well

the breakfast and lounge area were beautiful and it even had a very well equipped gym

24-hour bar and gym availability

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

noise at night from the bar near by

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

the service was amazing, the breakfast unmissable

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

the breakfast is fantastic

breakfast delicious

somehow, even the breakfast is first rate

above the bar it was a little noisy but not too late

was very noisey a there is a bar across the road which people partied at until 3am

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

90 to park car 16hrs no bar or coffee very basic breakfast

bar across the road was very friendly and breakfast was good there

room service food

and the gym nearby was included and definitely has exceeded my expectations

no kettle in the room , had to ask for a corkscrew. gym off site

the gym is not located at the property. this should be advised in the property description.

t there was a conference on) and poor bar area

lovely friendly staff and nice gym

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

the spa was a a nice addition especially on a colder evening to come back to

the gym, the entrance, the spa

the breakfast not included.

breakfast was very good although lots of tapas bars nearby

the breakfast was delicious at a reasonable price of 8€

great breakfast. very comfortable hotel, cool and quirky decor.

lots of lovely fresh ingredients for a lovely filling breakfast

breakfast was a very good surprise, good variety including gluten free options

would have liked interconnecting room for the kids.

with small kids it would have been reassuring to know in advance

location and excellent breakfast

the breakfast was

there was a strike from the cleaning service during my stay...no room service...no fresh towels

breakfast, cafe bar was lovely & good value

laundry service, while expensive, was one day service at no extra charge

niggle was lack of 24hr room service

the terrace and bistro and bar area

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

bar was nice for a nightcap on the way home at night

room was a bit small but not a huge issue room service - probably ordered the wrong thing

guess because of covid) so couldn t eat in / get room service etc

wifi

restaurant only serves room service

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

the room service staff are great

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

good location in old town of the city

great helpful staff, good breakfast

tra 20 /day, but more than

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool facilities are the best we've ever seen

gym and spa are excellent

all aspects superb. an ev charge point an added bonus

wifi was slow

gym doesn t open till 9am - wanted to use it @7

the bed was a bit hard for me, also it could do with room service.

hotel was in an excellent location close to everything and great for traveling with kids

thanks to amazing bar

limited choice in restaurant although room service was good

lovely staff who gave us an early check in and fab restaurant/bar

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

hotel bar is lovely, and used by locals too

gym is included until 10pm

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

suite perfect for couple with kids or two friends who don't want to share room

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

hotel rooms , breakfast and facilities were superb including the gym

kids had a normal size room, beds were comfortable and room was clean

gym was well equipped, albeit a bit small for the size of the hotel

and we asked for smaller pillows and and for a wifi signal booster, and we had it immediately

the room was very comfortable and clean, and the room service quite fast

many little presents for parents and kids

wifi wasn t working

to 120mbps)

wifi was a bit sporadic

i had to work for a while and the wifi was good

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the old town is right across the street check in time is 12pm no early check in

restaurant & room service & bar on the rooftop

free wifi not enough for work. teams meetings breaking up

g, 3kg)

how. you have to use the spa to use the pool

amazing breakfast, bar and of course staff

en to the bus from/to airport) room is large and all equipments are more than ok gym room on 1st floor excellent

if your children wish to eat dinner before 8pm your stuck with limited room service options

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

united match in the bar as i am an avid football fan

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice, good breakfast, good staff, early check in and late check out, good location (-)breakfast expensive (+)room, very comfortable bed, great location and fantastic breakfast (+) everything was great, location, facilities, and breakfast (+)and well equipped rooms, kind service, large selection of breakfast (+) one feature i really appreciated was a choice between a full breakfast buffet for 11 or a lighter fare of coffee, juice and either croissant or potato (+)very comfortable rooms and the staff wsas very helpful and the breakfast was very elaborate.

time of gym ( from 10 am) is not guest friendly

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

the gym is old and does not provide all you can expect.

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

did not expect all the kitchen facilities but great

good value for money, has all the basics, even has a gym!

it had a great small gym and i felt that overall it was clean and very comfortable

the room has a kitchen enough to nourish yourself if you stay in, a sufficient bathroom and the most important –

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over 300 euro

beds, cleaning services were spot on, access to the gym - covid safety measures in place

no kettle in the room, breakfast too expensive, little kids pay the full price

the location is great and the staff are really friendly. specially the guys from the bar :)

also a very nice gin & tonic bar in the next

bar ran out of crisps

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

spa and kindness of staff

nice rooms, friendly staff

location, the comfort of the room

the bed for the kids was not so good and their room lacked air-conditioning

breakfast super! wifi too difficult to use.

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

kids screaming in the hallway which the hotel can t control but yes a bit noisy

very thoughtful stallf, allowed us to do an early check in and a laye checkout

the shower, and slow internet connection

the gym was modern, airy, clean and very accommodating

good tv, good mini bar and excellent service

room service does not serve the full menu 24/7

wifi is either free and extremely slow or paid

kids gets free breakfast so that is a great

clean hotel with spa and gym, perfect location, delicious breakfast

the location was great and the spa facility superb!!!

gym was functional but a little sparse on machines

perhaps book spa treatments before arrival?

the lack of bar service.

whole experience from early check in, car parking which was essential and sub-basement

very nice staff, comfortable beds, very clean and modern . bar open 24h

there is staff 24/7 and a bar with snacks

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

room service/bar food is a disaster

location ,gym

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

room service at night came within 20 minutes as i had been notified

however, room service had a nice selection and the delivery was timely

ovided detailed directions

room service is available in case you need it

big bed, big tv, optimal wifi

wifi was free, but weak, for emails okay

ntral

spa is extra charge and rather expensive. fitness room tiny.

facility is well-maintained and breakfast was excellent

the location and the staff were fantastic! i also appreciated that there was room service.

no coffee machine - only instant coffee gym tiny

the location and helpful staff. breakfast was good too. ruben at the concierge was excellent

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

excellent breakfast and good wifi

underground car parking and nice walks around area

the staff were very helpful and the breakfast was good

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

food from the room service menu was terrible

cosy bar & restaurant with a complete offer

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

it has a small gym and sauna

good gym

the bar shut at 10.30 pm and we would have liked to stay later

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

super clean, comfortable, fantastic location, full kitchen, great shower

the kitchen was quite well stocked with dishes/plates etc

well equipped kitchen and

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh produce

high standard of maintenance and great ambience, especially in the ground floor bar area

the bar at the top is beautiful with a great view over the guggenheim

loved the spa like bathroom and shower with glass view to room and window

location, gym and roof top bar. room and facilities good. v quiet inner room

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

service, room, breakfast, restaurant and bar and location

garage parking was expensive but included ev charging

nice room, great restaurant and bar with wonderful balcony

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

a gym

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

wifi wasnt working real well, also parking wasnt included

unable to connect to wifi

gym equipment was very old

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

the place was great and comfortable with delicious breakfast

a good breakfast is served in the morning

parking not on site but very close by

the house has probably six rooms and communal access to a good kitchen

easy access from motorway. off street parking. good breakfast.

also, there was the bonus of an ev charger in the hotel car park

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

secure parking onsite

location is in a quiet area, offers free parking and has a big inside garden to hang out

clean, comfy bed, amazing shower, shared use of kitchen.

kitchen facilities good, secure location, comfortable bed

kitchen was a little cram but that was not a major issue

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

sitting by the pool was also lovely, and the staff were fantastic

no children's menu/not much for kids to eat

pool, the rooms

we had a great time when our sons visited with the grandchildren in the bar and the kids room

from the receptionists to the kitchen to the bar excellent team work

breakfast great, dog friendly hotel

rooms, good shower, good breakfast with late check out

fantastic king size bed,comfortable room. great value breakfast. very handy for the ferry port.

not to forget, this ibis is located just across the road from a shopping center with kids center in it

it also has a good bar and food service

early check in; nice bathroom

easy to find. comfortable. great bar area with lovely inexpensive food and drink.

breakfast bar helpful lady found us extra pillows

location for travelling, fantastic bar and cafeteria

loved the bar and the staff.

at back of hotel and there was someone sleeping between cars in the car park in the morning

the staff were excellent, especially the bar man who was extremely helpful and really friendly.

breakfast average.

instead we recommend having dinner at the local bar and traditional restaurant opposite the mercedes factory entrance instead - for good value for

supermarkets nearby if you need them will definitely use again but won't take the breakfast

nice hotel. friend and kind front desk service. if more hot food for breakfast will be perfect.

the breakfast was fantastic

secure parking , great location good breakfast

there were two big groups of schools kids and we had no space to have breakfast

no mini bar or safe

knowing that most places would be closed on new year's day, including the bar restaurant opposite the hotel, we took a picnic to eat in our room for supper

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

kitchen facilities. no bowls for preparing food in or for the microwave

very clean apartment with well appointed kitchen

was good to have a lounge to sit in and full kitchen to cook your own food after a long drive

bit short of kitchen utensils

t

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

good parking if you are driving

wifi not working in the morning.

loved the room. very comfortable and quiet. very nice bathroom. efficient room service.

the little spa and breakfast were excellent.

had meal in bar area which we could ve had two hours earlier had we known about the restaurant being

to be fair, there was another man serving drinks at the bar who seemed to be on top of things

spa was not available and we did not get any compensation for not being able to use these

wifi worked properly

free, on-site, easy parking - super extra amazing

great bar serving very reasonably priced food

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

staff was kind, parking was easy

the bar was outside and a lovely place to while away

poor breakfast cold room lack of bar or similar to relax in

bar next door was pretty good though

the guest should be informed of opening hours bar and restaurant.

the room has a minibar which was actually relatively cheap compared to other hotels

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

the bar was lively

there was good parking & ev charger available for use

allowed us early check in.

we chose also because of the ev charging and secure parking

wifi not great unless you paid for it

because dogs are not allowed in the public areas, our only option for food would have been room service

in the restaurant meant we had to eat in the snack bar which was adequate

room service menu was very limited

hoice from the scan code which did not work properly and was full of advertisements

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

friendly staff, wifi, interior of public zones