we especially loved the 24-hour availability of tea and coffee in the fireplaced living room

loved the attention to detail, the historic feel, the coziness, the breakfast in the morning and the complimentary

wifi was a bit iffy and video had to buffer frequently

my room was almost a villa, across the parking lot from the main inn and the desk staffer walked me to the room

delicious continental breakfast, and the restaurant was fabulous as well

lovely location. staff very courteous and efficient. breakfast was delicious

very comfortable bed; had breakfast in the small cafe and it was very good.

overall property very nice and staff great. early check in was great and smooth.

the restaurant staff was extremely kind and attentive and room service delivery was extremely fast

love the pool needs some attention

i cooked in the room each meal, including breakfast

a good range of breakfast options

the room design was good with a small kitchen and a sofa bed

breakfast was over when i got there; thought i had until 10; ended at 9:30

breakfast was a highlight.

nothing except no tea at the coffee bar or in room

it has a chess board table that my toddler jst loved playing with and a complimentary breakfast that starts at

close to petting zoo, west hartford kids friendly attractions, close to multiple indoor and outdoor

good wifi

breakfast bar was lovely

no restaurants were open. had room service for dinner and it was great.

friendly, plush bed and pillows, bar and grill, room service

the kids were very disappointed to learn there wasn t a pool

room service was quiet and unobtrusive

the early morning room service delivery man is excellent.

of stay was a brief getaway to enjoy the pool , have a nice dinner and take advantage of the gym then close out

had a drink in the bar, but ordered room service later

& resturant staff, ample space in room and atrium, good parking, close to highway 91 but no noise

friendly staff, spacious and comfortable room, and pet friendly

wish pool was bigger as it was filled with kids

has a laundry room

breakfast is a nice concept for early morning travelers was a disappointment especially considering

/pool combo was spectacular for adults/kids

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

there was no breakfast due to covid-19 restrictions, but that was understandable

fitness center and pool were nicely maintained

shuttle service.

black mold in the bathroom around the overflow drain, the accessibility bar and in the grout.

customer service , very informative and helpful hotel has bar , a place to eat , a pool and many other amazing

with tv, phone didn t work, attempted room service- they never showed up, water in shower was brown, shower

the pool and laundry facilities are a nice plus

no free breakfast included and the bistro was a little expensive.

location and comfortable bed and breakfast was great.

am used to staying at marriott courtyard and was very disappointed that there was no free breakfast

the hotel shuttle was very good

also we were in rm 720 by the laundry

the bar could be open later. a couple of waffel machines would be a nice touch to the breakfast!

the room should bigger. they charge me for a pet and didn't bring no animals there.

nice grounds , nice pool , gym

love the suite: great kitchen

front desk clerk laundry shuttle

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

me in and suggested dropping my rental car so they could return me to the hotel for the night and shuttle me to

i wish there was a bar and place to eat downstairs.

my carpet was soaked from a leak in the laundry room

no laundry bag - gave me when asked a 30 gal trash

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

appeared maybe laundry loads were too full per load

laundry from the prior guest sat outside for a day u til we said something about it and the body

basketball court and pool

loved having the two room suite with two tvs and kitchenette

yes, the breakfast

we were near the pool on the upper level

having a laundry facility

the breakfast was different everyday which was so nice

kids running above us all night

dirty pool and pool area

great location, clean room, nice kitchen and kids loved the pool, nice eating and grilling area.

son an i loved the pool it was very clean due to the covid restrictions

very thin walls i could hear everything..souded like the kids were in my room

husband was waiting for me in the parking lot at around 11 pm, and the indian man at the front desk called the

excellent breakfast, very comfortable beds.

parking lot needed more attention for snow removal.

you have to take them to laundry room n waitvto they wash them

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

great parking

close to airport - price- extended parking available

i like the rooms and access to the gym and laundry services

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

was sunk down on one side they ran out of laundry detergent for sale airplanes go directly

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

free laundry

all of the staff was extra friendly, also friendly w the kids

offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room

pool and gym

better staffing for breakfast-things got pretty thin.

is a great hotel, friendly staff, timely airport shuttle, clean rooms, comfortable beds, great space

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

very good breakfast

really, i do wish you would add a few gluten free offerings at the breakfast buffet

continental breakfast could have been more plentiful

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

when we left my friend ripped his bumper off as it got stuck on the rebar in the parking block

non-smoking room reeked of cigarette smoke

also my car was hit by another car in the parking lot

old and abused furnishings. strong smoking odor in non smoking room. towels stained.

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

was in a short walking distance to the concert i was attending, i was able to tailgate in the parking lot and

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

booked a non smoking room but we're given a smoking room and the smell was unbearable, windows didn't open so

gave me a smoking room and it was disgusting ud83eudd22, when i claim in the front desk, the guy told me that

our room was next to the laundry! very noisy

laundromat is also close by and right across laundry mat is a seafood

the laundry facility they provided was not ideal, the room was too small and no where to buy laundry

pool water was murky, laundry area is not 14 hours and it s limited space

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

the laundry room is still out of service

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

lost some point because of the laundry room

had a laundry room available

close to rail & buses not far from city centre laundry facilities

the gym equipment is out of date and does not work probably

thing was we wished the restaurant stayed open longer for breakfast by the time we woke up it was already

free breakfast

pet fee

pool wasn't available

also not being able to do laundry on site same day is a little annoying

fireplace is lovely to have but the blinking candles were just wierd; if they had just stayed on it

cool decor, very nice gym

our hotel room was a generous size with high ceiling, mini kitchen, comfortable sitting area and roomie bathroom

lovely bar with great jazz band on sat night

laundry onsite is convenient but you'll need to bring quarters

no pool no laundry room no workout room like it said

there is a laundry room and a gym

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

laundry and exercise equipment in operational for indefinite time

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

pool was fun with the kids

the breakfast could get a boost or at least a refill on items mid way through

good wifi

food options were too highend if traveling with kids

also our room service order was wrong, but i was too tired to correct it

pool and spa were clean and enjoyable but could use some updating.

friendly bar also

great location, nice to have starbucks in hotel, 20 floors could use two gyms, adult pool....

easy parking and good

decor/ interior design, a very cozy, place, great breakfast room, very friendly and helpful staff, cheese & wine

gym is very small but adequate.

clean, quiet, easy access, plenty of parking, central location...

cleanliness, room , free breakfast

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

the kids enjoyed the pool so much

pool was very warm and great for the kids

very courteous, quiet, convenient parking, water and coffee atc, amenities in the room including body lotion

pool was closed but i understand why

comfy bed and room. great location. free parking.

location, room, late check out possible

parking a bit spread out. no breakfast.

no breakfast,small swimming pool.

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

parking is limited in the back due t no access to the front door beacuse of construction

wifi was spotty and broken up required us to join rewards inorder to get better

pet friendly and easy parking

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the dryer in the guest laundry room tore 4 of my

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

continental breakfast was extremely disappointing

said breakfast online but there was none

missed breakfast because it ends at 9am. not even any coffee in lobby.

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

the breakfast, the cleanest, the parking, the area, the room, and the staff.

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

screaming kids, could hear every word adults said

extremely relaxing bed amazing pool stunning loved it

the pool was overrun with kids not being supervised

like the location the swimming pool and lovely comfortable gigantic room

it has a pool, fitness center and laundry

love the complimentary kueirg coffee right in the mini kitchen right in the room very convenient

comfy beds! very quiet, appreciate the gym and pool areas!

i like that they are pet friendly and it is easy to stay with a dog.

pet friendly

pool

friendly helpful staff. excellent breakfast and surprise of happy hour

didnt like how small the gym was and that the stuff in there didn't work

the folks who facilitate the breakfast really work hard to run a nice operation

kids running and yelling in hallway saturday night until 12am!

bed was comfortable, room service was decent, bar was decent

bathroom flooded and room service took their sweet time to show up

told me i shouldn t have parked near the neighboring hotel(even though i was in this hotels parking lot) they

it was clean. had a pool. had a small bar in the nice, up to date lobby.

elevator didn t work .. kids were out if control in hallways

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

pool and grill

wonderful selection for the grab and go breakfast

was excellent, except the dining room was not cleaned in a timely manner for those coming in for breakfast

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

was no one at the checkout desk and i asked on of your employees who was setting up breakfast for help

was on 2nd floor facing parking lot

due to covid pool gym closed but the room is clean

pool was not heated and not inviting with children splashing and screaming. spa out of order.

very clean and staff was very pleasant. the pool and hot tub was great

very comfortable bed, the best i have had. very helpful friendly bar staff.

easy check in, pool was warm and clean, facility was very clean,

the pool and jacuzzi was also perfect

the 3 machines in the gym, one treadmill was not working

guest laundry available

the laundry room was clean and easy to use for my daughter's field hockey gear

breakfast wasnt great but was ok, staff was the best ive ever had at a hotel in any country, bed

no daily room service. boring breakfast offerings. eggs were watery.

wish there was more chairs around the pool

super clean comfy beds, no hallway noise. pool pet friendly. free breakfast options.

ud83dude0a) and the kitchen was equipped with what we needed to do some cooking for ourselves

we stayed with three kids and we were only able to get 1

courteous, friendly service. good breakfast menu.

like room layout with full kitchen, living room area, separate bed area

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

breakfast was excellent

gym

breakfast was very limited

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

so i just walked to the laundry/room service room and grab towels

bugs, laundry was dingy, called about a bug being in bed

the bar area had a great vibe and the staff was very friendly and on top of things

gym, pool and bar area

the pool and gym areas were adequate

amenities (pool, hot tub, fitness center) and friendly staff

room clean, like guest laundry, staff friendly

complementary breakfast & the times that the pool was open

easy parking/location...clean beds.

excellent location, clean, quiet, hospitable and plenty of parking.

clean, great room, friendly staff, easy to find, good parking.

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

this hotel was also pet friendly

room was spacious and clean, having a kitchenette is always a added bonus

everyone was friendly loved that breakfast was included and loved that the pool closed late

the pool was so warm and relaxing

clean, spacious room. indoor pool.

wish the bar was back open!

was very surprised that the pool and gym have no changing rooms or showers attached

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

i was there with my family including yound kids and i ensured that they weren't loud

parking in the back, made unloading second floor easier

2 rooms next to us had kids that were running the hall for hours banging on the other rooms doors

this is a relatively new hotel, they still haven't completed the laundry room

breakfast was quite tasty as well

breakfast food selection

pool too chilly

breakfast was great

laundry facilities weren t utilizable

laundry room came in handy

i had to pay $25 just in case i used room service after already paying for the room in advance and you had my

pool was under maintenance

parking was easy and hotel was easy to get to

brightness comfortable access to things like computer gym laundry breakfast quit no

brightness comfortable access to things like computer gym laundry breakfast quit no

noisy kids

choose from we were there for 2 nights, the room was very clean, the pool was so relaxing and the kids enjoyed

i know its summer but it wasnt outside and the air on and the pool so cool i was freezing but the kids didnt

wifi is awful

pot were old and chunky (i suggest changing them daily or putting them in the fridge), and the room service was

i know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the

room service closes at weird hours, and getting a room service menu was impossible because we asked

i have to be honest not much only that it was pet friendly!

no laundry room.

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

safety bar in the shower was between the toilet and the faucet of the tub

corner room next to laundry too loud

there was a laundry center, fitness center and pool

that we where next to the laundry shoot and you can here it early in the morning.

on this trip, i needed laundry service, which they do not have.

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

free laundry and a lending library for games or appliances you might need

great free laundry facilities.

laundry facilities, kitchen,

laundry basket if you needed to do laundry

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

easy to find, safe, ample parking

pool is ope

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

would love to have found the bar and restaurant open when we arrived at 10:00pm

had to pay for parking? it has a parking lot ridiculous.

that breakfast was not included

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

the bonus for us was the coin operated guest laundry which made travelling easier

clean, modern, updated, pool, laundry facilities, nice breakfast

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

laundry facility on site

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

pool a bit smaller than appeared on the photos

the heated pool was great for the kids to help burn off energy

the pool is tiny

we had 2 adults and 2 kids

she helped us with the check in and also with a late check out

it down that i called to complain about it so i didn’t get charged extra but i went with my kids so being in

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

they also had kids, little ones in the not working hot tub

had a large burn hole in the coffee table, gas fireplace didnt work

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

was surprisingly plentiful; friendly staff; plentiful parking; good location next to mall and local restaurants

plenty of parking