had a laundry room available

the laundry room is still out of service

lost some point because of the laundry room

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

close to rail & buses not far from city centre laundry facilities

also not being able to do laundry on site same day is a little annoying

restaurant or bar really poor continental breakfast (free) not told on check-in the wifi password or that room

we did have the service elevator but needed to travel thru the kitchen area several times a day

the style of the hotel was lovely, and the gym was spacious and clean

i also liked the wine bar restaurant attached to your hotel

s a nice looking hotel restaurant and bar were really nice bathroom is really clean, maintenance was

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

pool wasn't available

we had to say there was something we didn't like it would only be that the pool was full at the 3 times we went

was traveling with my son and we were very disappointed that the pool was closed for repairs during our stay

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

pretty lobby, restaurant on site, pool and starbucks

didn t like that it was kids in the pool with no supervision and no staff said anything about it i couldn

they still did room service

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

pool. and exercise had breakfast.

was awesome the kids enjoy the waffles

the pool wasn’t tiny so the kids loved that

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

sometimes the smell of smoking outside comes in

value proximity to nice park and river friendly considerate staff lots of parking good tv selection pretty clean

drug dealers and addicts wander about and the parking lot is a scrapyard,as cars are broken into with no resistance

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

lamps holes in the blanket holes in the ceiling wifi didn't work heater was erratic outside stairs in bad repair

i did ask for a non smoking room

past 8pm, everything starts to smell like weed from people smoking in the stairwells

we were tired and thankful for the room. we loved that it offered smoking. the room was clean.

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

clean modern rooms, plenty of parking, great breakfast, friendly staff

bed was very comfortable, continental breakfast was no good, staff was exceptional

continental breakfast was extremely disappointing

the breakfast wasn't even worth going too

missed breakfast because it ends at 9am. not even any coffee in lobby.

more breakfast choices. soy milk for non milk drinker,

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

the dryer in the guest laundry room tore 4 of my

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

hallways had a lot of dirty laundry all over floors

bed was comfortable, room service was decent, bar was decent

plenty of parking and places to sit and relax

food and service at breakfast and at the bar were excellent

it was clean. had a pool. had a small bar in the nice, up to date lobby.

there was ample parking and it was conveniently accessible to the hotel's entrances

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

conveniently located, has everything you need. good wifi to work from the room.

would be nice to have been able for guest to sight up to utilize the pool for an hour each guest that would of

staff was great and so was the breakfast

the food bar soso

no breakfast,small swimming pool.

i think the bistro was falsely advertised along with the pool

pool was closed the lights in the parking lot were not working breakfast could have been a bit

burglary of multiple cars in parking lot made us feel unsafe in the area

having a laundry facility

coffee was just ok and the photos didn't make me aware at the time i had a full kitchen i thought it was just

the breakfast staff was also very nice and the food was

the room had a full size kitchen in it. and was clean when i arrived.

hotel was roomy, breakfast was good, staff were nice .

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

breakfast was very limited

were charged for a pet fee when in fact we did not have a pet, we were a family of 3 and out of the 3 families

the staff, tv selections and wifi reception was decent.

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

now the hotel is pet friendly dogs bark

also the only thing that is missing is a swimming pool

great breakfast and gathering area.

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

in addition to shower wood be nice and better air conditioning is needed as well as extended pool hours

breakfast included was great for the kids

i missed breakfast :(

screaming kids, could hear every word adults said

the outdoor pool was amazing

on site restaurant and pet friendly

it has a chess board table that my toddler jst loved playing with and a complimentary breakfast that starts at

not staffed at bar on thursday

nothing except no tea at the coffee bar or in room

also we were in rm 720 by the laundry

everything good rooms great pool.

gym was much smaller than appeared online .

the bar could be open later. a couple of waffel machines would be a nice touch to the breakfast!

nice grounds , nice pool , gym

i loved the laundry facility as

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

this time we asked for a late check out which they happily gave us

i wish there was a bar and place to eat downstairs.

the pool and laundry facilities are a nice plus

i hated the coffee and no free breakfast.

staff, nice lobby with amenities/food and a market, an excellent option to park with free shuttle to the airport

the breakfast wasn’t complimentary. would have been nice to eat for free

i liked that the shuttle service was available to and from the airport

took 45 minutes and a 2nd phone call to get our breakfast from room service

nice place to spend a night. close to the airport and nice pool. overall very satisfied

staff helpful, very nice and clean room. room service was excellent though expensive!

i might have stayed longer to try the gym and the pool, but i was just staying over to catch a flight

i didn’t like that it was so late in the night & some kids were racing up & down the halls.

bed not very comfortable. bike seat in gym would not adjust.

no pool, no in room massages, no room service

very different-this should just be included in the room fee the facility fee was for use of the gym and breakfast

and the wifi was spotty to non-existent within the building

easy parking and good

staff ignored parents in the lobby screaming at their kids running around in bathing suits because the pool is

friendly helpful staff. excellent breakfast and surprise of happy hour

the breakfast options were wonderful and extremely tasty.

the pool and jacuzzi were both clean and well maintained

the pool, beds, pillows, breaksfast, staff on the desk.... everything was clean!!

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

bathroom had mold and mildew issues; the carpet was badly stained (this is a pet friendly hotel and the stains

pool

pet friendly and easy parking

breakfast spread is very good.

it was also set right on the parking lot, not very pretty or relaxing

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

everything was good, the view and missing breakfast were minor.

staff and feeling of home and kitchen

room clean, like guest laundry, staff friendly

i even went the gym and its was spotless, with disposable cleaning items to use on the equipment

heated pool, free breakfast

comfy beds, friendly staff, nice pool,big rooms, adequate gym

the rooms were very clean and neat , nice pool area, nice hallways, free parking, nice staff..

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

need more easy access parking spaces

also, from our 1st floor window you could see all the midnight sex and make out sessions in the parking lot

cleanliness, friendly staff, great breakfast and comfortable suite.

the bar and restaurant area as well as the club lounge

great pool and hot tub

pool was clean and relaxing

restaurant / bar closed

rooms were clean. pool area was nice also. quiet. i loved that checkout was noon.

24 hour gym, 24 hour snack store

pool is open, but you must reserve ur time time slot

the family monopolized the entire lobby/ bar area leaving guests no space for enjoyment

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

pool and gym and hot tub were open

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the breakfast was great the atmosphere was so inviting and peaceful wry comfy

restaurant menu could have had a few more simple options, like kids foods

was very poor quality, room and facilities outdated, broken equipment in a vey basic gym

was good for our purposes and allowed some privacy between parents and kids with the separate room

only thing was the pool hours just wished it closed a little later to give us more time but other than that,

breakfast could be a little better

the front desk staff were great. nice breakfast.

super clean comfy beds, no hallway noise. pool pet friendly. free breakfast options.

breakfast was quick grab but other than that everything was beyond our expectations would

building, easy access and parking, ev charger on-premises, own restaurant, friendly staff

warm staff, home feeling but with all amenities of a hotel, sister hotel close by with the huge pool and most

location was great and breakfast was just right.

breakfast was an added luxury

has a laundry room

pool, gym, atmosphere.

great customer service from isabella, the kitchen staff as well

also, maybe add a shuttle to the hartford amtrak station

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

i wish the hours breakfast was available were until late morning

good price with breakfast included!!

the breakfast had a lot of choices and was tasty

kids enjoyed the pool, and the breakfast

couldn't sleep until 2am since there was a lot of noise because some kids were running around the

good communication from front desk about eta of shuttle

and that the pool is by sign up time one hour only

though we were a family of four (two adults and two kids), there was only enough toiletries and towels for two

clean, comfortable, convenient, with polite staff, and hopefully secure parking continues

laundry from the prior guest sat outside for a day u til we said something about it and the body

there was no oven in the kitchen

we paid for a room with a fireplace, did not receive a room with a fireplace.

we were near the pool on the upper level

we booked a room with a fireplace and that is all my wife talked about on the way there was how romantic it

perfect stay spot for a bicycle tourist: guest laundry

the breakfast options were adequate. on-site laundry was a plus.

was close to the laundry room so it was always very loud

upon room change, i was placed directly across from laundry

no laundry bag - gave me when asked a 30 gal trash

the laundry facility was useful

location, guest laundry and business kiosk.

cooled nicely while i did laundry and checked email

breakfast was good. staff was helpful. glad you had laundry facility!

laundry breakfast

damn kids were loud and wasteful at breakfast

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

friendly staff. spacious rooms. good wifi signal. great breakfast choices.

great stay and park deal that includes up to 7 days parking.

hot wate in room, paid extended stay parking

our room was next to the laundry! very noisy

laundry facilities were closed

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

the pool is never open , the facilities lack ice , laundry ,,often etc.

dated, laundry was laughable, breakfast offering was terrible

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

really liked that all the suits had a kitchen and that laundry was available at no extra charge

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

thank you for free laundry machines

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

the shuttle to the airport was excellent

wifi not working perfectly and cleanining need more improvement

only the bar area open for meals which were not great..disappointed

it would have been great to at least have room

the early morning room service delivery man is excellent.

friendly, plush bed and pillows, bar and grill, room service

the pool was empty for the kids and east access to several things

the noise in the hallways kids running back and forth

offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room

offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room

your mins from places to eat and entertainment, the pool is also fun for the kids

i truly enjoyed and even took pictures for my kids

usually are very friendly and enjoy making friends at the pool

the swimming pool was open during this corona virus felt good getting in a pool for the summer!

everything pool people location over all beautiful place going back very soon

i love the location and many gym facilities

the bar next door

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

proximity to airport with shuttle

the kids woke up too early. lol

hotel was very clean in and out the pool was down the staff was friendly i had 3 kids i felt very welcome the

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

there is no much time fir breakfast

vending machine for beverages not stocked, wifi on floor 3 not so good.

the gym didn't have no heat.

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

00 parking charge - not a surprise, it was clearly noted - for a hotel not in a city but in the

enough handicapped parking, i was forced to walk from the back of the building

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

beautiful hotel, comfy beds and a good breakfast

laundry and exercise equipment in operational for indefinite time

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

no pool no laundry room no workout room like it said

laundry onsite is convenient but you'll need to bring quarters

clean facilities, free breakfast, and the vending machines and laundry facilities are very

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

hotel smells really good, affordable laundry that works great

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

they have a laundry and machines are reasonably priced

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in

i was there with my family including yound kids and i ensured that they weren't loud

parking in the back, made unloading second floor easier

bugs, laundry was dingy, called about a bug being in bed

was clean and bright; lots of sitting areas that were comfortable and conducive to conversation; bar was bright

in the sports bar left much to be desired

we appreciate in particular the facilities: access to pool, gym, and restaurant, all in one location (especially

the bar area had a great vibe and the staff was very friendly and on top of things

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

just off highway, free parking, internet, breakfast, and pool

very cleaned for covid thank you for great service good breakfast

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

reasonably functional gym

$3 parking in an open parking lot is just absurd.

t like, the no one tell me anything about charging for the parking also taking a few deposit not

we also used the laundry room, which was very convenient and efficient

laundry room exceptionally clean

one washing machine out of order in laundry room

our room was extremely roomy and comfortable. breakfast was delicious.

the morning breakfast was good, the amount of places near by were great

the room and pool kids loved it as well

the cleanliness, the friendly staff, the breakfast and the location with all excellent

t like the fact that people from new york i counted 4 women and 1 man were doing drugs in the parking lot in

location, wish there was walkway to cadillac ranch. we went through back in muddy parking lot.

breakfast was delish, evening food was great too

it has a pool, fitness center and laundry

plus it was pet day and our pooch got treats

comfy beds! very quiet, appreciate the gym and pool areas!

breakfast choices were great and different each day we were there

great staff great breakfast!!