most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

no pool no laundry room no workout room like it said

there is a laundry room and a gym

laundry and exercise equipment in operational for indefinite time

the maid service. the laundry facility and the fact that we had ants and encountered a roach

the laundry facility they provided was not ideal, the room was too small and no where to buy laundry

the pool is never open , the facilities lack ice , laundry ,,often etc.

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

laundry facilities were closed

laundromat is also close by and right across laundry mat is a seafood

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

thank you for free laundry machines

laundry room and gym facility downstairs

free laundry

everything especially the guest laundry.

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

nice and quiet. shuttle was great.

kids were very upset and discouraged

pool

very thin walls i could hear everything..souded like the kids were in my room

parking lot needed more attention for snow removal.

excellent breakfast, very comfortable beds.

the gym

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

breakfast was great, rooms were comfortable, clean and quiet. excellent for traveling with kids.

proximity to airport with shuttle

continental breakfast could have been more plentiful

location right across from the bradley airport with a shuttle

location to the airport, free shuttle to the airport and convenient parking while on our trip

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv

the noise in the hallways kids running back and forth

the breakfast, and the pool was to small.

laundry from the prior guest sat outside for a day u til we said something about it and the body

we stayed in a two-bedroom cottage that came with a fully-equipped kitchen, two spacious bathrooms, and a cozy

we were near the pool on the upper level

loved having the two room suite with two tvs and kitchenette

breakfast was better than average, lots of choices and well maintained by the staff

appeared maybe laundry loads were too full per load

upon room change, i was placed directly across from laundry

no laundry bag - gave me when asked a 30 gal trash

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

perfect stay spot for a bicycle tourist: guest laundry

stylish, nice, pool, fitness center, restaurant, cookie

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

fitness center and pool were nicely maintained

convince and parking option.

room and pool

has a laundry room

the shuttle driver was wonderful

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

beautiful seating at breakfast and generous availability of breakfast selections

/pool combo was spectacular for adults/kids

it has a pool, fitness center and laundry

the staff was courteous and the parking had plenty of spaces

breakfast choices were great and different each day we were there

pool spa gym

parking lot was not salted after a snowstorm and it was all ice

the pool was empty for the kids and east access to several things

friendly, plush bed and pillows, bar and grill, room service

i enjoyed how pleasant room service was and enjoyed the shuttle

the room service menu was weak

noisy banging scared my kids

the pool and laundry facilities are a nice plus

no free breakfast included and the bistro was a little expensive.

they also had yard games for the kids to play

free shuttle to the airport and convenient breakfast place

no water in the fitness center, fridge didn't work

i didn t like that it was so late in the night & some kids were racing up & down the halls.

not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids

& resturant staff, ample space in room and atrium, good parking, close to highway 91 but no noise

had a last minute request (late check out) and they were very kind and willing to accommodate us

parking was free and convenient

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

no towels in room pool out of commission gym out of commission

clean, gym was ok

also we were in rm 720 by the laundry

the room was very comfy and clean. staff were very friendly. free parking.

the spacious room, comfy beds, full kitchen, great pool & jacuzzi and the best breakfast at a hotel since the

we love the breakfast too

lots of space and having a full kitchen is a bonus for a longer stay

having a laundry facility

dirty pool and pool area

clean rooms and great breakfast

and when we checked in the whole team it was for a volleyball tournament myself and a few of the kids their

the staff was so helpful and kind especially the kitchen lady who was always checking in on us

the laundry room was clean and easy to use for my daughter's field hockey gear

guest laundry available

restaurant staff were great. my kids loved the pool

we were able to get extra breakfasts, and they were very creative with the breakfast bags!

swimming pool not open

the laundry facility was useful

breakfast was good. staff was helpful. glad you had laundry facility!

laundry breakfast

location, guest laundry and business kiosk.

cooled nicely while i did laundry and checked email

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

breakfast was great. and we loved the pool and gym!

the pool had a little too much chlorine.

screaming kids, could hear every word adults said

breakfast was great

easy check in, pool was warm and clean, facility was very clean,

the 3 machines in the gym, one treadmill was not working

use the pool or hot tub because there was too many kids in it

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

pool and jacuzzi were warm and made the stay so much better

it would be great if they could extend pool hours - open earlier and stay open late

was good for our purposes and allowed some privacy between parents and kids with the separate room

protocols were followed with covid wearing masks, disinfecting also the rules for the use of the pool signing

only thing i didn t like was that the pool and patio closed at nine it should ve been a little later, but

we stayed with three kids and we were only able to get 1

didnt like how small the gym was and that the stuff in there didn't work

pool

slow check-in noisey from soccer kids sparse amenities

staff was very helpful and accommodating. very family friendly. pool facility was great.

the pool, beds, pillows, breaksfast, staff on the desk.... everything was clean!!

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

when we left my friend ripped his bumper off as it got stuck on the rebar in the parking block

parking parking parking to xl center .

it is very dirty. the room smells like a bar where everyone is smoking cigarettes.

we were tired and thankful for the room. we loved that it offered smoking. the room was clean.

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

value proximity to nice park and river friendly considerate staff lots of parking good tv selection pretty clean

shower good. bed good. wifi good.

drug dealers and addicts wander about and the parking lot is a scrapyard,as cars are broken into with no resistance

smell of cigarette smoke although i requested for a non-smoking room

hallways had a lot of dirty laundry all over floors

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the breakfast wasn't even worth going too

continental breakfast was extremely disappointing

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on

old tv- included continental breakfast was lacking' little to no food available - stated it was 1 mile from

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

didn t really matter to me, but i don t think there s an on site pool or gym

beautiful old inn. i stayed in the carriage house. i liked that there was parking right outside.

but it s obviously more of a bed and breakfast than chain hotel

kids sofa bed had a blow up on top of the mattress so no lumps or springs

we especially loved the 24-hour availability of tea and coffee in the fireplaced living room

it should have a free breakfast (at least continental) for the price you pay for a stay.

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

wish pool had been open later so i could have gone for a swim after the concert i attended

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

said it was pet friendly ($75 fee) but no place nearby to walk the dog

laundry facilities weren t utilizable

laundry room came in handy

i think the bottles were put in wrong, but it wasn t a big deal there was bar soap to use

best air conditioner! secure parking lot with a guard monitor.

we also loved they are pet friendly

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

the wifi was not secure. not good.

older kids playing football without supervision while the little ones were trying to enjoy them selves

pool! water was too cold to swim in. need heated pool!!

brightness comfortable access to things like computer gym laundry breakfast quit no

i know its summer but it wasnt outside and the air on and the pool so cool i was freezing but the kids didnt

was clean breakfast was good and right across from the dispensary a lot of restaurants near by casino 5 minutes

good setup for breakfast.

the gym comfy bed checked me in as soon as i got there earlier

had a laundry room available

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

the laundry room is still out of service

also not being able to do laundry on site same day is a little annoying

the style of the hotel was lovely, and the gym was spacious and clean

small breakfast, no room service

good location downtown. nice design and good bed. good wifi.

no kids running up and down the hallway, no slamming doors, no adults talking excessively loud

pretty lobby, restaurant on site, pool and starbucks

they still did room service

location was good for new years activities. pool was great for the kids. room was comfortable.

we booked to break up the journey for the pool and the pool was incredibly overcrowded by 30 kids plus their

the hotel was clean and the pool was inviting

gym was nice and clean. pool good for kids.

the casino does not even have a breakfast place

breakfast buffet wasn't as good as the individual menu we had last time we stayed 7/18/21

the sports bar we visited was very nice and super clean

room was comfortable and pool was great for the kids.

corner room next to laundry too loud

there was a laundry center, fitness center and pool

on this trip, i needed laundry service, which they do not have.

laundry is available for small price, very convenient

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

no laundry room.

garage, amenities, easy location, room service, and the 2:00 p.m. check-out.

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

kitchen needs to learn how to make rye toast dark without burning it

the wifi connection was terrible.

lovely location. staff very courteous and efficient. breakfast was delicious

our kids loved the pool and we all enjoyed the food at the restaurant

loved the breakfast

indoor pool

restaurant menu could have had a few more simple options, like kids foods

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

the bonus for us was the coin operated guest laundry which made travelling easier

clean, modern, updated, pool, laundry facilities, nice breakfast

laundry facility on site

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

sauna was broken and very small laundry room

thing that could have been better was the snow removal in the parking lot in the parking spaces, i had to enter

laundry facilities, kitchen,

free laundry open 24/7

laundry didn't work and messed up my day.

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

great free laundry facilities.

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

coffee mate at breakfast and happy hour

the fact that it had a kitchen so we could our own food.

too bad there s not an indoor pool/hot tub

building is a brick building with a big parking lot

no room service unless requested and someone before me smoked in non smoking room

the pool was nicely cleaned and heated

it was clean. had a pool. had a small bar in the nice, up to date lobby.

i wish it was a little less expensive. and i was hoping for room service.

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

was such a great time everything looked brand new the bar and the bistro was amazing the room was extra

the heated pool was great for the kids to help burn off energy

the heated pool was great for the kids to help burn off energy

good location. very clean rooms. welcoming lobby. nice pool. very nice staff.

pool closes too early at night.

wide parking lots, green

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

woke up late and housekeeping was very accommodating for the late check

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

the pool the room... breakfast on the go was great!!! i was always in the go

nice pool

let s move on to the pool and hot tub

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

staff and feeling of home and kitchen

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

pool, grounds were in good shape, tennis option,

free breakfast,laundry on premises

chose a non-smoking room but the corridor had an intense smell of cannabis we asked to change rooms, they gave

wifi was slow/service interrupted

was very clean, convenient location, very nice staff for check in and check out, pool and hot tub were very nice

the internet didn t work i had to us my own wifi people smoking in rooms

on-site & clean, do-it-yourself laundry is a plus

glad to have a laundry room

nothing was open , as in pool and gym

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

only staying for a night, the pet fee is the same if you stay a week or a night, didn't seem

this is a relatively new hotel, they still haven't completed the laundry room

pool too chilly

breakfast was quite tasty as well

the room, breakfast was just what we needed

breakfast food selection

pool was closed but i understand why

burglary of multiple cars in parking lot made us feel unsafe in the area

roudiness of the guests next to me and the kids sprinting up and down the hall late into the night

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

was no hot tub it was concreted over the pool was a lot smaller than the pictures showed the food in the bistro

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

the pillows and bed was extremely comfortable. and breakfast was great

the wifi was awful always kicking out

broken gym equipment

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

no vending machines and no quarters for the laundry room.

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

breakfast was excellent and breakfast staff very friendly

i had a pet that i was carrying around the whole time i was trying to get into a room

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

laundry facilities, free coffee, free breakfast!

no problem with parking

disnt like that when i was watchin tv the wifi or networks would start freezing or laggin so watchin tv became

looked the pool. bed was comfortable, bought the pillows they were perfect.

great laundry facilities

i needed a pet friendly hotel because i have a dog

breakfast ended too early. most hotels are 10 not 9 am.

breakfast was good but wish they also offered bacon and extended hours to 10 am.

wished there was a hot tub, heated pool not very warm.

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

the suite was very nice with french doors separating the bedroom from the living room & kitchen

great breakfast and gathering area.

everything was clean the kids loved the pool

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

we enjoyed the gym and pool

pool was closed

pool smaller than expected

hotel s wifi wouldn t connect to any of our devices

wifi was down, no notification of that until you asked and no credit offered

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

pool water was cold

the pool area was very very slippery

thin walls.. could hear downstairs room talking. wifi came off and on.