the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

good location. very clean rooms. welcoming lobby. nice pool. very nice staff.

the heated pool was great for the kids to help burn off energy

accommodation was fine, very clean. staff was very friendly. kids enjoyed the pool.

the fact there was a lil bar made it even better

laundry didn't work and messed up my day.

laundry basket if you needed to do laundry

free laundry open 24/7

free laundry and a lending library for games or appliances you might need

needed to do laundry, but dryers were not functioning well.

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

truck and semis takin up parking spaces

beds are always comfortable. breakfast very good.

free breakfast,laundry on premises

the internet didn t work i had to us my own wifi people smoking in rooms

staff, the size and amenities of room, the pool was just 'ok', great tv channels, wifi was 'ok'

desk person always out smoking, entire place smelled overly of air freshener, breakfast was terrible, bathroom

walls are thin so we could hear people in the hallways, cars in the parking lot, noise from the highway

on-site & clean, do-it-yourself laundry is a plus

glad to have a laundry room

free breakfast was excellent - just a great

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

shower curtain, heat in room wouldn t go above 67 degrees, no fireplace in the room as pictured online, potatoes

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

clean, modern, updated, pool, laundry facilities, nice breakfast

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

laundry facility on site

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

no laundry room.

also the pool stayed open until 10pm which was great

very clean, comfortable beds, bar and restaurant open late

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer

important details when traveling with kids

gym was nice and clean. pool good for kids.

bar was legit out of a lot of alcohol options

room was comfortable and pool was great for the kids.

breakfast was great and yummy

was some type of kids hockey convention going on and a dog show of some sort

on this trip, i needed laundry service, which they do not have.

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

that we where next to the laundry shoot and you can here it early in the morning.

i was able to do some laundry with the hotel machine

no vending machines and no quarters for the laundry room.

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

breakfast that's included was not very tasty

breakfast sucked the eggs were nasty the oatmeal was mushy could have been much better

brightness comfortable access to things like computer gym laundry breakfast quit no

staff was very friendly, the pool is perfect for families the communication was wonderful and the breakfast was

the morning, close to everything, but just far enough away to avoid the crazy traffic jams at the casino

wifi was terrible / slow

travelled with kids so having an extra seat would have been nice

laundry facilities weren t utilizable

laundry room came in handy

the gym equipment is ancient they haven't done anything what the gym for probably 15 years and that's

room service, hot tub, comfy beds

the tvs, pool/hot tub interior

the pool was way to small. 3 people at most.

the location is great too as i felt safe and great parking options as well

we enjoyed the gym and pool

breakfast was hot and delicious with plenty of options which is important to me

the free wifi was limited which was a struggle but i became patient with it.

laundry facilities, free coffee, free breakfast!

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

there was no driveway linking y'all's parking lot to buffalo wild wings so you have to drive a quarter mile

the food was good. the pool was nice. the room was big, and the bathroom was big too.

t sure how breakfast worked because of covid, just grabbed coffee and ate after checkout somewhere else not

great laundry facilities

the indoor pool and hot tub were really nice after the workout

the rooms were newly renovated and the pool was nice and

only issue was that in the morning on the weekend was no breakfast meat like bacon and the kids were mad the

the place was very clean and salt water pool was awesome!

this is a relatively new hotel, they still haven't completed the laundry room

breakfast food selection

pictures of pool area

staff, very comfortable bed- clean, spacious room- great breakfast- perfect location right off turnpike

ended up having a dark room :( covid had the pool and fitness closed

the laundry room was clean and easy to use for my daughter's field hockey gear

guest laundry available

breakfast could have been better i tried to get dinner but there was no one at the bar to order my

wifi was good but we didn't use it much

wifi was not to strong but you got most of good channels

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

the parking lot was empty

pool closing at 9

free breakfast. very nice room.

it has a pool, fitness center and laundry

was unaware at the time of booking that the parking lot was being repaved, which began at 6am directly outside

breakfast buffet was superb

pool and breakfast

breakfast choices were great and different each day we were there

parking was convenient and the front desk had quarters for laundry.

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

the dryer in the laundry room didn't work

very clean. pool was nice. having laundry facilities came in handy.

great location, spacious room, pool and laundry, breakfast was great!

great laundry facilities, clean. room was airy and good use of space.

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

possibly from pipes in laundry below room

the parking lot was very dirty. really needs a good cleaning.

it was quite noisy in the parking lot right outside my door. had difficulties sleeping.

i luckily brought my own for the kids

was no hotel bar or restaurant on premises

pool could have been bigger

the check in process took a bit of time. the pool was small.

the older asian woman who manages the breakfast bar has been there since my last visit in 2021 and she is so

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

no biggie but just make sure the pool always has enough towels

convenient to the hartford airport and shuttle service available.

breakfast, clean pool, comfortable bed, and room was pristine

laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

we didn't get a chance to try the room service or the restaurant located in the hotel, but that just gives us

comfortable, and quiet despite being in downtown northampton. room service was fabulous food.

great location in northampton. beautiful rooms, quiet, good parking.

the maid service. the laundry facility and the fact that we had ants and encountered a roach

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry onsite is convenient but you'll need to bring quarters

laundry and exercise equipment in operational for indefinite time

there is a laundry room and a gym

very clean everywhere. beautiful pool but we didn't have time to try it.

the fact that they arranged a late check out 5pm as i had a late flight home to scotland

gym is minimal, but functional

big room. airport shuttle. breakfast!

the breakfast eggs and sausage wasn't good in my opinion. but the waffles were awesome!

i enjoyed how pleasant room service was and enjoyed the shuttle

no restaurants were open. had room service for dinner and it was great.

friendly, plush bed and pillows, bar and grill, room service

room service was quiet and unobtrusive

it would have been great to at least have room

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

corridor still a tad smelly, breakfast was mediocre - no eggs

was disappointed that there was no breakfast being served, and the gym wasn't open

thank you for free laundry machines

i like the rooms and access to the gym and laundry services

laundry room and gym facility downstairs

everything especially the guest laundry.

quiet, nice staff, free laundry, location

the gym

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

the breakfast and the pool were great.

clean. breakfast was very good!

check in was great. breakfast was generous. pool was refreshing. staff was friendly.

pool water was murky, laundry area is not 14 hours and it s limited space

the pool is never open , the facilities lack ice , laundry ,,often etc.

laundry facilities were closed

laundromat is also close by and right across laundry mat is a seafood

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

upon room change, i was placed directly across from laundry

was close to the laundry room so it was always very loud

perfect stay spot for a bicycle tourist: guest laundry

there was an annoying noise from the laundry room that adjoined my room

the breakfast options were adequate. on-site laundry was a plus.

laundry from the prior guest sat outside for a day u til we said something about it and the body

room with kitchen

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

complementary breakfast was great

there was no parking near our room when we arrived late at night

they have room service in the breakfast is dee-licious

chlorine/ph in pool was very high and burned the kids eyes.

loved the bar facility after a long day eating turkey and visiting with family

clean, comfortable, convenient, with polite staff, and hopefully secure parking continues

black mold in the bathroom around the overflow drain, the accessibility bar and in the grout.

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

staff, breakfast, room

the hotel is real nice i love the way it looks real clean and the pool amazing and also the breakfast really

microwave was nice fireplace at reception /breakfast area was great gym and

breakfast was so-so

has a laundry room

they shuttled us to and from the airport and to and from the car rental agency

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

pool and hot tub well-maintained

not utilize/see pool or gym, but the room and rest of facilities were in very good condition

laundry didn't work

the dryer didn t work well so i had to spend hours drying laundry.

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

minimal breakfast. no eggs, yogurt or fruit.

poor wifi

location is a bit odd since it s in the back of a shopping parking lot

the location, the free parking, the amazing gym, the breakfast and the rooms

trader joes and target across the street for provisions for college kids

we also liked the gym to work out

had little kids but we’re given a room that was shower only (no tub)

pool could use updates (rusty rails, etc) hot tub very hot, pool was too cold

tv and internet wifi could use upgrade.

arrived at room, it was not a courtyard view, but on opposite side of building with view of back parking lot

the swimming pool is very small

pool too small to warrant the name pool.

wish pool was bigger as it was filled with kids

room service food is delivered in a paper bag and most times you need to go and get it yourself

loved the convenience and the bar staff was fantastic!

of stay was a brief getaway to enjoy the pool , have a nice dinner and take advantage of the gym then close out

pool could be bigger to handle the people. but the property was nice overall.

the pool and laundry facilities are a nice plus

would have loved free breakfast

we were able to get a shuttle to and from the airport even at very early hours in the morning

we did like the location it was very convenient did not have breakfast

they also had yard games for the kids to play

front desk clerk laundry shuttle

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

the restaurant and bar were only open 6a to 10a and 5pm to 9pm monday through wednesday.

shuttle scheduled for 5:00 am left without me - before 5:00am, they did return to get me

also we were in rm 720 by the laundry

friendly staff, great room, nice continental breakfast

as an example, the wifi code changed overnight but i was not advised until i

comfortable bed, large room with kitchen facilities

love the full kitchen

was so nice loved the fireplace on the roof area

parking is limited, but they found parking for us in a nearby lot.

great bar and restaurant in this historic inn right on the main square/green in amherst

fireplace in our room was great

more parking

having a laundry facility

the deep end in the pool needs to be cleaned, floor was dirty & had an odor, was only able to stay on the 3ft

location was perfect for our trip and wifi was good

the staff was so helpful and kind especially the kitchen lady who was always checking in on us

the gym was out of order and the basketball court that show in the picture is not there

but it s obviously more of a bed and breakfast than chain hotel

the wifi could be much better

didn t really matter to me, but i don t think there s an on site pool or gym

warm staff, home feeling but with all amenities of a hotel, sister hotel close by with the huge pool and most

didn t really matter to me, but i don t think there s an on site pool or gym

love the pool needs some attention

pool area could use some touch up

more gluten free options on continental breakfast please please

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

indoor pool