animal friendly and great location with lots of parking

very responsive and easy going staff, large rooms with built-in kitchen

nothing, it s very ghetto and everything feels dirty and the parking lot is always packed.

breakfast options

appointed modern room with small kitchen

cleanliness friendly staff onsite dining and room service

did not vacuum, take out trash or room service dishes or bathroom cleaned, dirty towels were left

very happy that the hotel is pet friendly as we are in the process of moving out of the country and needed a

the pool was packed

property, bar located next to the hotel, so it sometimes gets a little busy

convenient, comfy bed, plenty of parking, tasty breakfast, no noise, enough electric connects.

the pool is a plus as well

the breakfast was delicious

not a lot of parking

pool was not accessible

free laundry, convenience store, nice size rooms

couldn't wash my laundry due to a woman washing 10 loads having no consideration for others

little store, free laundry, kitchenettes

the free wash/dry laundry is gr8

amenities free laundry

staff were fairly friendly bed was comfortable good equipment in gym

the pool, and location

com had sent us it was late and i had kids that was in sleepy and ready to go to

was very polite and kind everyone greeted me i remember one of my kids even asked me”do they know you

parking is $15

breakfast, liked the automatic pancake baking machine

spotless room, great weekend breakfast, will stay

breakfast were great and close to our final destination

was strange that the pool closed before the gym

location and breakfast

breakfast was very good the room was clean and easy access to shopping center

pool n

breakfast is very good, many options

room, breakfast & free parking

clean room and around nice clean pool.good breakfast and very helpful customer service.

no laundry facility

bathroom was really small. no laundry room

comfortable beds! clean pool area.

the air conditioner was out in the gym

many kids in the pool at all times

location is close to everything you need, there s plenty of parking, and even an outdoor pool

the area, when you come in from the parking lot through the side door, needs to be cleaned up.

the pool had kids spitting and coughing couldn’t get in cause covid-19

asked to take out trash and stuff outside the room which was very inconvenient especially with kids

location, price and excellent breakfast

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

the pool was small and ice cold. my kids were freezing.

it was the one night away from kids that we could sleep in

didn't have free continental breakfast. the pool had flies in it.

the man that was tending the bar in the evening was very unprofessional; he was so

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

i could also see into rooms across the parking area

i smelled the breakfast but didn't see it nor did anyone offer lol

drove 4 hours to reach this hotel, which i had booked days in advance, only to be told that my pets weren t

the pet cost of $25

wish the bar was open more. would have enjoyed a bloody mary with breakfast

great pool for kids

a so fitness center had 4 pieces of equipment out of order

easy to navigate, clean, friendly staff. kids loved the pool.

i could not get wifi to work at all

room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast

laundry room was affordable and convenient

country inn always has great breakfasts - this one was no exception

the staff are to nice and helpful the areas in the hotel are excellent kitchen,lobby, gym good service and

the breakfast was more than i expected and the staff very friendly and accommodating

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

nice view from my room (my opinion) free wifi was very fast

the bar was not open

the bed was king size and it smelled like fresh laundry

was clean didn't look dirty like some hotel pool, i also like they give adults pool time with no kids

place to stay with kids the pool and jacuzzi is nice and clean kids can be in there till 11 pm then adult swim

kitchen help did a good job

didn t know my room had a fireplace very pleased

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

for a larger group and they were able to give me rooms that were next to each other as well as early check in

breakfast was good, cleanest hotel i've been at in a while

i loved that it was quiet and had it s okay parking lot.

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

the swimming pool needs more cleaning.

the make your own pancakes was a great idea especially for kids, and they had a wide variety of other foods,

their pool wasn't in working order and we have three kids looking to swim

had a problem with the wifi and the 2 computers in the lobby didn't work

everything was within walking distance and having a laundry on the premises was super helpful as well

pool. 3 am breakfast bag. coooooomfy bed. quiet.

is good, location is good, enough parking for everyone, lots of restaurant nearby and not far from city center

the saltwater pool was great.

front desk and pool guy were great

we had 2 adults and 3 kids but we made it work

the gym had one working treadmill out of 3

the breakfast bar was delicious

tiny swimming pool and gym my bed sag in the middle. the hotel is old even the color.

great location close to our vacation destination. pool was refreshing and room was clean.

breakfast was ok. typical hotel breakfast fare. parking close to the room.

i especially appreciated the free ev charger in the lot; i left with a full tank for my drive home

the breakfast and the pool

i thought it had an indoor pool. i should ve double checked.

easy to find. very friendly employee. pool was clean and refreshing.

the laundry facilities were clean & the beds were comfortable

pool and gym look simple but functional

- near lots of shopping and restaurants but also plenty to do inside like the nice breakfast and pool we ran

the pool and hot tub were being worked on

pool was open, hot tube was closed

breakfast had a lot of options

room, the friendliness of the staff, especially the manager & the good location of the hotel, the breakfast was

great breakfast bar options! plenty of good, nice variety, coffee / other beverages

clean, quiet and good breakfast.

staff was friendly and accommodated our late check out

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

nice bagged breakfast and snacks

they only need have hot breakfast!

pet friendly and welcoming

sheets smelled strongly of scented laundry soap

no hot tub, the weekend breakfast lady not friendly

the shuttle driver mike was exceptional. he even offered a dinner recommendation.

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

very pet friendly, nearby walking trail for our daily walkies

parking was at a minimum

extra cost for parking ud83dude12

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

the bed was squeaky. the pet deposit was $50 which is very high.

understand no room service due to covid but there weren t any additional supplies in the room to refresh

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

breakfast wasn't free and cost $15 person, even kids.

the location was perfect. friendly service. i felt 50/50 about the pet policy

granola bar oatmeal and cereal in cups

pet policy. carpets could be changed.

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

kitchen is so small ,king bed is avarage

good location and good free breakfast.

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

very friendly and nice staff, quiet and peaceful outdoors space, ample free parking

the pool area needs work too, my kids were swimming and i

the halls smelled like weed, and you could hear kids running up and down the halls.

they also have a guest laundry where i could wash my clothes

breakfast was satisfactory and fresh' the crew was nice and the gym was great, would be happy to stay

lots of variety in breakfast menu

we hoped to have a drink at the bar area but it was closed. not sure why.

the breakfast was a poor suggestion

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

extended pool hours.

the pool to cold

very modern. nice pool and workout room. 2 bedroom suite was very roomy

maybe a little more hot breakfast items but still pretty good

nothing else. it was dirty and no working laundry facilities as promised.

breakfast was excellent, guest laundry, staff support if there was a problem.

also the website said it had laundry facilities, it had one washer and one dryer and the washer was out of

breakfast was excellent, guest laundry, staff support if there was a problem.

wasn t much choice for their breakfast selection and the hallway to the second floor smelled weird

laundry service

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

room spacious room good breakfast laundry area clean and all machines working friendly

the laundry facility and the non working hot tub

gym had a small water leak in the ceiling

the pool area was freezing

the room service plates tended to stay out for an excessive time

great breakfast great customer service

like a musty smell, they put me next to the laundry room where there was noise all the time

it had a small pool and no jacuzzi

it was nice to have a bar and restaurant in the hotel

i like the place i wish the pool is bigger and the gym as well. i'll come back again

rooms were spacious clean and nice i like the pool and like having to make a reservation

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

for business and therefore we were looking forward to a nice evening dinner, only to find out the bar was open

pizza boxes and room service dishes

love the salt water pool!

the kids loved the pool and hot tub

laundry on site was very convenient

beds were awesome coffee available all day free parking updated decor.

swimming pool

a hour later she put us in an upgraded room with a kitchenette

the breakfast was amazing, the location was pretty good.

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

the pool was a bit cold. i was not able to enjoy the pool because of that.

my little family sure enjoyed the free breakfast with choices and the pool

great location, friendly staff, great breakfast .

the pool was way too cold.

also a lack of available parking due to snow

full kitchen

complimentary breakfast, friendly staff, and great facilities

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

plenty of parking and close to the axpona event that was being held at the renaissance hotel

free wifi is always a plus

i also like the fact that we didn't have to pay for parking

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

s clean, great location, friendly staff, room service always on point, elevators are pretty quick, excellent

room size, location, the bar downstairs

small indoor pool

no microwave in the room. no laundry facility .

closeness to golf road - ikea, woodfield mall. the breakfast had a great variety to choose from

so called bar type of setting could use a major upgrade

the wifi was horrible. the children could not use their devices. this caused them to be ornary.

my grand kids loved the pool

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

lack of cleanliness, the pool was closed, they had breakfast, but they didn t have sugar for the coffee

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

for breakfast location is good is near by malls and restaurants, and easy access on pool s and gym

wifi wasn't great - super spotty and kept coming in and out constantly

breakfast better than other hi express stayed at

very nice breakfast!

the parking lot is not in great condition.

the free breakfast and free parking.

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

i thought the decor and rooms were very nice. liked the little food bar thing in the lobby.

hotel has a bar and fire-pits, lap pool and everything is spotless

the lobby / bar area was inviting with a pool table and board games

bar does not open until 5 & check in at 3

the lobby / bar area was inviting with a pool table and board games

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

was a bit sad that room service wasn't available but the food itself was great down at the bar.

the bar staff was great and it was an overall peaceful retreat.

great staff! great pool! comfortable room!

room were quiet without kids running around at night

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

mention of a $100 nonrefundable pet fee

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

they did say that they allow pets

fine for adults, but other than the pool, not very kids friendly

, gym small, printer did not work for airline ticket printing

guest room layout with a separate master bedroom and a nice living area and kitchen.

the room has its own kitchen, and the free breakfast exceeded my expectations

pet fee not per day, $150 for stay

best thing about this hotel is the breakfast buffet

parking lot was poorly plowed tons of snow not fresh snow either

the staff were so accommodating to our needs- early check in then late check out due to flight delay

very comfortable. good breakfast.

could have used some more parking spaces

gym by the pool was nice

the morning coffee was just a little too dark roast for us, but breakfast was excellent

continental breakfast could be better.

the breakfast area was very tight especially when trying to follow covid protocol.

continental breakfast lacked variety

breakfast was exceptional

parking was ample; even for the big rig we rented

grab and go breakfast better than the other hotel we stayed at

plenty of parking

home makers were awesome! breakfast was amazing

breakfast was great staff was excellent as well

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

very good breakfast bar

staff amazing and breakfast was wonderful

staff offered to give me quarters at the front desk for my laundry

the fitness room, although small, is also a plus

room was nice, clean, bed comfortable & the best part of 3rd floor was not loud with kids

great breakfast and amazing staff

where very clean all good things to say took my daughter here for her birthday nice game room for kids about 6

no free breakfast

breakfast was really good

loved the big balcony by the reception area to watch others play golf and the big swimming pool and hot jacuzzi

good breakfast

my kids loved the pool and we took them to the on site bowling alley one night which was fun

this worked out well in the end because kids eat free, so we had enough credit, but wasn t clear when i booked

the esthetics were very nice and it was convenient that there is a bar located in the hotel.

fitness center, pool and spa were top notch

the pool & hot tub were a great addition for the kids

the drinks selection at the bar in the restaurant

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

breakfast was decent, staff politely and hotel fairly clean

they were super friendly with my kids and helped them microwave late night snacks in their kitchen

that the pool gave my kids a rash maybe too much chlorine not sure

location was great with two restaurants connected to the parking lot

continental breakfast and friendly and helpful staff, clean, quiet and comfortable

breakfast could have been better!

free wifi

hallway and at 87 with luggage was quite a walk located on the 2nd floor and made the well for breakfast

breakfast, quiet, especially on back side of motel, exceptional assistance from owner/manager

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

it is an added plus to have breakfast and coffee in the morning

clean and hosts were so nice . pool was clean and warm .

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

close to my destination. nice pool and gym.

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot breakfast and pool access area

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

they, i'm sure accidentally, picked up my headband off the bathroom counter and put it in their laundry

ice machine &snack machine and laundry on our floor

convenient to why we were there. breakfast was good.

pool was clean and warm. loved the free breakfast, a nice buffet.

desk staff were friendly and helpful,pool was nice and clean and breakfast was great

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

during check-in i was asked how many times i wanted room service to clean my room

breakfast was good

staff, afforable price, free breakfast, pool

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

hard to get in to the parking lot.

pool was nice

i didn't have breakfast. however great customer service

that we were only there for 17 hours and we got to leave. i did like that it was pet friendly.

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

they also had a 24/7 gym and heated indoor pool

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.