charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

laundry facilities, free coffee, free breakfast!

pool closed when i arrived,

breakfast could have been better but not a big deal

that we had to pay for wifi. and that there wasn t any coffee in the room.

great laundry facilities

only issue was that in the morning on the weekend was no breakfast meat like bacon and the kids were mad the

had dents an the over head light was crack an pulled all the way out just wasn t happy my kids an i cleaned

the small kitchenette in each room was clean and modern

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

very friendly staff. nice breakfast and coffee. near freeway. comfortable beds.

breakfast was good.

wifi was down, no notification of that until you asked and no credit offered

experience, parking, and breakfast was good

friendly and helpful staff at check-in and in the morning for breakfast

free breakfast,laundry on premises

the spa was not clean pool had to many bugs

convent location free parking

it was very clean and smells good. i love the hot water on the pool

wifi worked well

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

no vending machines and no quarters for the laundry room.

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

the room was great with a separation between the bedroom and the living room/kitchen

were very impressed with it's cleanliness and facilities (pool, gym, outside area for sport and relaxing) and

glad to have a laundry room

on-site & clean, do-it-yourself laundry is a plus

floors not clean. corners of bathroom not clean. fireplace grate/surround not clean.

not exactly a place that you want to bring your kids

i like breakfast and room size and the pool.

room next to laundry

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

bed was comfortable. good wifi. breakfast average.

had to pay $5+tax to park in hotel parking lot

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

we were able to get early check in which we were very grateful for

good location. very clean rooms. welcoming lobby. nice pool. very nice staff.

fix the gym. the heavier dumbells don't come in pairs and some of the treadmills are broken

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked

needed to do laundry, but dryers were not functioning well.

laundry basket if you needed to do laundry

laundry that worked properly

laundry facilities, kitchen,

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

the bonus for us was the coin operated guest laundry which made travelling easier

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

laundry facility on site

there was a laundry center, fitness center and pool

corner room next to laundry too loud

laundry is available for small price, very convenient

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

on this trip, i needed laundry service, which they do not have.

no laundry room.

walls so think that kids in next room playing woke me at

no pool due to repairs being done

the bar made excellent drinks

said pool and hot tub

was some type of kids hockey convention going on and a dog show of some sort

we hung out at the bar after 10pm. great staff, great wings and desert. our room was really nice

room service's refusal to accommodate substitution of meat side dish for a (cheaper) vegetarian

hotel is very nice, just not suitable for young kids

kids jamming up the elevators all night playing games with no staff trying to control that issue

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

the gym is a definite plus

everyone was friendly and accommodating. parking was a breeze. breakfast was nice.

i liked the spacious room with the kitchenette. pool was great! breakfast was good!

brightness comfortable access to things like computer gym laundry breakfast quit no

the parking spaces

there is no scale in the gym. every workout center and facility should have a scale.

parking lots can be small sometimes but for the most part it s mostly packed

great variety to choose from we were there for 2 nights, the room was very clean, the pool was so relaxing and

laundry room came in handy

laundry facilities weren t utilizable

the location is perfect, located in the same parking lot as the basketball hall of fame and less than a $10

the location is good, with easy access, parking on the waterfront although my room was looking at the

pool was under maintenance

great location, spacious room, pool and laundry, breakfast was great!

laundry machines came in very handy also

the dryer in the laundry room didn't work

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

parking was convenient and the front desk had quarters for laundry.

this is a relatively new hotel, they still haven't completed the laundry room

the indoor pool and breakfast area were very nice

good amenities: parking right in front, breakfast included with various choices

wifi was horrible

breakfast was great! pool was warm and clean

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

possibly from pipes in laundry below room

great laundry facilities, clean. room was airy and good use of space.

- the pool was shut down, our tv was broken, the elevator was broken, the gym equipment was not working

the gym was closed

gym is tiny & couldn t get the tv to work, b ut the ones attached to the machines seemed to work

there is no cleaning service in room.having kids in room and not cleaned during stay was tough

available at the breakfast bar; the best i've ever seen

that i didn't like it but if i had one thing it would be that the breakfast ended too early in weekdays

wifi connection was good.

guest laundry available

the laundry room was clean and easy to use for my daughter's field hockey gear

hotel was very clean, we liked that there is a bar and pool on the premises

great location, friendly staff, clean, large rooms, good gym facility

complementary breakfast was great

laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

the parking lot needs to be improved and more organized.

i called for room service, i was told that the lack of staff didn't allow it

were comfortable, restaurants good, easy parking, location perfect for everything northampton has to offer

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

signing in to wifi everyday. android sign in was near impossible.

and we were given the perk of late check out when we asked we love this place

comfy bed, good wifi, friendly staff, refrigerator in room

signage on main highway and lighting for the parking lot entrance at night need work.

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

the dryer didn t work well so i had to spend hours drying laundry.

laundry didn't work

breakfast just cereal and muffins- coffee & juice- ok

the breakfast was very good with a variety of options

it has a pool, fitness center and laundry

the breakfast was very good as usual.

the pool was a nice size and water was warm

everything was great. comfortable bed. clean. pool area great

was unaware at the time of booking that the parking lot was being repaved, which began at 6am directly outside

we initially were very impressed by the size of the kitchen and living area during that stay

we also liked the gym to work out

very easy parking n fully equipped with microwave kitchen

pool is not heated and had to ask for towels every time the kids used it

good sized gym

pool could use updates (rusty rails, etc) hot tub very hot, pool was too cold

pool and gym a plus

good gym facilities and good location for visiting amherst and umass campus

pool and gym a plus

the indoor pool was too cold to swim in for me, anyway. i enjoyed the hot tub.

the parking lot a little far from hotel

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

parking, you have to park a little ways away!!

there was plenty of parking space and everything was lean and functional

also the gym is too tiny

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

there is a laundry room and a gym

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry onsite is convenient but you'll need to bring quarters

laundry and exercise equipment in operational for indefinite time

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

wish there was a less deeper end of pool for kids

wish the pool was warmer. wish you had a hot tub/spa.

breakfast was great, rooms were comfortable, clean and quiet. excellent for traveling with kids.

the gym area was clean and serviceable equipment

manager and staff were very professional, the room is very spacious, parking, and access to the gym

the noise in the hallways kids running back and forth

courteous staff cleanliness breakfast availability perfect location shuttle service

no pool

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

shuttle service to bradley was great with very extended hours

the shuttle to the airport was excellent

laundry room and gym facility downstairs

really liked that all the suits had a kitchen and that laundry was available at no extra charge

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

i like the rooms and access to the gym and laundry services

there wasn't room service but i understand due to covid

the kids were very disappointed to learn there wasn t a pool

fitness area and pool

the room service menu was weak

happened to be a youth convention with 150 adolescents, and i was given a room on a floor without kids

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

our room was next to the laundry! very noisy

pool water was murky, laundry area is not 14 hours and it s limited space

the pool is never open , the facilities lack ice , laundry ,,often etc.

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

the time for the pool

the whole purpose of staying overnight was so that the kids could use the pool

parking lot needed more attention for snow removal.

the cleanliness of the hotel n the use of the pool

was no parking so i had to park in a lot away from the building

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

there was an annoying noise from the laundry room that adjoined my room

appeared maybe laundry loads were too full per load

upon room change, i was placed directly across from laundry

laundry from the prior guest sat outside for a day u til we said something about it and the body

several of the gym machines did not work at intended

complementary breakfast was great

the higher nightly rate, i expected the logs for the fireplace to be included in the cost

also, having doors to separate the room from the living room and kitchen gives guests extra privacy

shuttle service was great as well

great location. good wifi. nice restaurant with the hotel as well.

it seems silly, but when you have kids this can be a deal breaker

parking in the back does not have an easy entrance for guests.

called for room service and they forgot to come