room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

easily accessible from highway. free breakfast and pool was enjoyable

very clean staff exceptional very helpful and friendly breakfast room was superb

wifi could be secure with a password for the room other chains do this

great laundry facilities

i needed a pet friendly hotel because i have a dog

pool it had to much chlorine i loved how cleaned it was but it had to much chlorine and we couldn

the kitchen is extremely handy and the appliances were newer

spacious, pool, bball court

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

laundry facilities, free coffee, free breakfast!

that we had to pay for wifi. and that there wasn t any coffee in the room.

disnt like that when i was watchin tv the wifi or networks would start freezing or laggin so watchin tv became

all facilities (pool, fitness, breakfast, emergency food shop, work places, and ample parking)

laundry is available for small price, very convenient

that we where next to the laundry shoot and you can here it early in the morning.

i was able to do some laundry with the hotel machine

on this trip, i needed laundry service, which they do not have.

corner room next to laundry too loud

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

the bonus for us was the coin operated guest laundry which made travelling easier

clean, modern, updated, pool, laundry facilities, nice breakfast

laundry facility on site

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

no laundry room.

i m not sure if the bar is part of the hotel or the indoor mall, but the service there was very slow

important details when traveling with kids

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

pool area was freezing due to outside door being left propped open by staff

the pool is a great size for my kids to go swimming

gym was nice and clean. pool good for kids.

breakfast was great and yummy

i know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the

brightness comfortable access to things like computer gym laundry breakfast quit no

good setup for breakfast.

wifi slow/terrible/could not use

the casino and basketball hall of fame. the hotel was in a great location!

breakfast was good

free breakfast,laundry on premises

parking lot at night had groups of people smoking weed both nights i was there

i witnessed drug use in the parking lot where cars came and went all

many people outside in the parking lot, obviously not guests

the breakfast was great and the pool and spa was very relaxing.

laundry facilities weren t utilizable

laundry room came in handy

great pool and location. comfortable beds. friendly staff.

the location is good, with easy access, parking on the waterfront although my room was looking at the

their partnership with uno restaurant allowed us to order as room service

room next to laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

wifi

breakfast was a+++

on-site & clean, do-it-yourself laundry is a plus

glad to have a laundry room

i was also expecting more of a kitchen than just a microwave and stove top

didn t receive breakfast great location nice area clean outside

i though the room was outstanding. the breakfast was fantastic!

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

pool a bit smaller than appeared on the photos

accommodation was fine, very clean. staff was very friendly. kids enjoyed the pool.

fix the gym. the heavier dumbells don't come in pairs and some of the treadmills are broken

the heated pool was great for the kids to help burn off energy

great free laundry facilities.

laundry basket if you needed to do laundry

free laundry and a lending library for games or appliances you might need

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

laundry didn't work and messed up my day.

the pool was small.

location, breakfast, gym

very friendly staff. nice breakfast and coffee. near freeway. comfortable beds.

i did not have room service so they were not getting replaced

experience, parking, and breakfast was good

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

no vending machines and no quarters for the laundry room.

breakfast!

breakfast sucked the eggs were nasty the oatmeal was mushy could have been much better

great location, spacious room, pool and laundry, breakfast was great!

laundry machines came in very handy also

the dryer in the laundry room didn't work

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

parking was convenient and the front desk had quarters for laundry.

the laundry room was clean and easy to use for my daughter's field hockey gear

guest laundry available

excellent hotel..clean..nice pool outside..nice room8

no room service

could have been better i tried to get dinner but there was no one at the bar to order my fiance said the pillows

possibly from pipes in laundry below room

great laundry facilities, clean. room was airy and good use of space.

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

free breakfast was

the parking lot was very dirty. really needs a good cleaning.

this is a relatively new hotel, they still haven't completed the laundry room

breakfast was great

my family loved the gym and the pool

my family loved the gym and the pool

excellent breakfast and front desk staff

was no hotel bar or restaurant on premises

modern, immaculate, lovely room, swimming pool, amazing breakfast buffet

ve been nice to have a vegetarian breakfast option

available at the breakfast bar; the best i've ever seen

were very happy with our stay and enjoyed the ev charger, breakfast and pool amenities

laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

the parking lot needs to be improved and more organized.

i called for room service, i was told that the lack of staff didn't allow it

were comfortable, restaurants good, easy parking, location perfect for everything northampton has to offer

it has a pool, fitness center and laundry

the staff was courteous and the parking had plenty of spaces

pool spa gym

very good location. easy parking.

the breakfast had a lot of variety and was excellent

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

staff super accommodating and welcoming, great hot breakfast

we live the location - off busy route 9. the staff is very friendly. great varied breakfast.

very pet friendly

the hotel is real nice i love the way it looks real clean and the pool amazing and also the breakfast really

the dryer didn t work well so i had to spend hours drying laundry.

laundry didn't work

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

ease of parking.

what the kitchen provided

we initially were very impressed by the size of the kitchen and living area during that stay

we also liked the gym to work out

very easy parking n fully equipped with microwave kitchen

pool is not heated and had to ask for towels every time the kids used it

good sized gym

pool could use updates (rusty rails, etc) hot tub very hot, pool was too cold

pool and gym a plus

good gym facilities and good location for visiting amherst and umass campus

pool and gym a plus

the indoor pool was too cold to swim in for me, anyway. i enjoyed the hot tub.

the parking lot a little far from hotel

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

parking, you have to park a little ways away!!

there was plenty of parking space and everything was lean and functional

also the gym is too tiny

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

there is a laundry room and a gym

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry onsite is convenient but you'll need to bring quarters

laundry and exercise equipment in operational for indefinite time

we finally asked laundry staff for some an they were

pool water was murky, laundry area is not 14 hours and it s limited space

dated, laundry was laughable, breakfast offering was terrible

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

the kids woke up too early. lol

chlorine level in the pool was extremely high

proximity to family, cleanliness, size of room, great breakfast choices, pool, comfort of bed

no high chair for infant at breakfast

i didn't like that breakfast was not served until 630am. i had to catch a 620 am shuttle.

breakfast was adequate. staff was exceptional!

offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room

the breakfast, and the pool was to small.

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

courteous,offered help,went above what i expected location- proximity to airport was perfect shuttle-complimentary

within a 5 minute walking distance along with sparetime bowling, lounge, and arcade for the kids

really liked that all the suits had a kitchen and that laundry was available at no extra charge

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

i like the rooms and access to the gym and laundry services

was sunk down on one side they ran out of laundry detergent for sale airplanes go directly

laundry room and gym facility downstairs

room service was quiet and unobtrusive

the kids were very disappointed to learn there wasn t a pool

no restaurants were open. had room service for dinner and it was great.

only the bar area open for meals which were not great..disappointed

very happy restaurant and bar was open

the time for the pool

the whole purpose of staying overnight was so that the kids could use the pool

parking lot needed more attention for snow removal.

the cleanliness of the hotel n the use of the pool

was no parking so i had to park in a lot away from the building

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

there was an annoying noise from the laundry room that adjoined my room

appeared maybe laundry loads were too full per load

upon room change, i was placed directly across from laundry

laundry from the prior guest sat outside for a day u til we said something about it and the body

several of the gym machines did not work at intended

complementary breakfast was great

the higher nightly rate, i expected the logs for the fireplace to be included in the cost

also, having doors to separate the room from the living room and kitchen gives guests extra privacy

shuttle service was great as well

great location. good wifi. nice restaurant with the hotel as well.

it seems silly, but when you have kids this can be a deal breaker

parking in the back does not have an easy entrance for guests.

called for room service and they forgot to come

has a laundry room

the breakfasts.

/pool combo was spectacular for adults/kids

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

wish pool was bigger as it was filled with kids

wish they had a hot tub. also the bar service was terrible they need more staff

pool a little small

not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids

parking was free and convenient

the pool and laundry facilities are a nice plus

i like the shuttle driver ozzie

staff, nice lobby with amenities/food and a market, an excellent option to park with free shuttle to the airport

breakfast ended too early

we were able to get a shuttle to and from the airport even at very early hours in the morning

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

pool, no staff for the bar and restaurant for the fourth, one night the man at the front desk seemed more into

managed to get an early check in

also we were in rm 720 by the laundry

the suite was very comfortable and the kitchen area had everything one would possibly need

have the bar open all day. provide a wider range of food for lunch and dinner.

the room was exceptional, bar was great & breakfast was nice.

love the suite: great kitchen

having a laundry facility

the deep end in the pool needs to be cleaned, floor was dirty & had an odor, was only able to stay on the 3ft

location was perfect for our trip and wifi was good

the staff was so helpful and kind especially the kitchen lady who was always checking in on us

the gym was out of order and the basketball court that show in the picture is not there