no laundry

the 2nd level by the laundry room smelled really bad

he seemed somewhat unfriendly, & never provided the wifi password

there was not actual gym, a few treadmills and bike machine

the breakfast is good and hot nice place to eat.

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

were a bunch of kids playing hockey and making a lot of noise in the hallway at 930 at nite but when i called

cold atmosphere, not really friendly. gym was a arctic-room..., so cold in there.

approx 7 kids and adults had to exit the area because it was burning

i did not use the fitness center but i did not like how it was inside the pool area either

were a little noisy and the ev charger was out of order (no fault of the hotel, but it was part of why we chose

while on vacation and the shuttle/van to the airport and back

excellent wifi

breakfast was great and a good variety of choices each day

couldn't get access to wifi without signing up for hilton perks

- windows open and not pet unfriendly

airport shuttle

spent hours trying to operate it until finally got room service to do it

nice staff, clean and comfortable. good shuttle

good shuttle service

comfortable parking, kind staff

good wifi, easy to connect and good coverage

there is no free breakfast, but that wasn't a big deal for me

no bar and no restaurant for breakfast and dinner

breakfast was $5 for a bag that wasn t worth it

confirmed twice with front desk that hot tub was open and that they had guest laundry

laundry & snacks/food at front desk was a great bonus

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

also loved the free laundry

i also liked having a pool table & bar available in the lounge area

the staff were all very friendly and accomodating. the airport shuttle was very convienient

gym could be better

room,beautiful shower,beautiful pool and lobby,the room was small but you couldn't really tell because of the

after an hour he went to laundry area & they gave us towels

needed to keep towels on hand in pool area

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

didn't eat any breakfast and the beds was great

the breakfast was tasty, the wifi worked well, good water pressure, nice tv, microwave, and fridge

pool and laundry room,

pool area was kinda digny and water was little chilly.

no pool, wifi

the hostess in the breakfast room was not as professional as i would've expected.

the breakfast was really goood, a lot to choose from.

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

wifi is poor in my room

pretty hotel with great pool & hot

pool and hot tub being closed

the wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt

also, the bar was not open for drinks or snacks

pool was closed sadly

breakfast is pretty good. fitness center and laundry machines available for use

booked online and the pet fee was not promanetly displayed

the room was clean, they took pets and morning staff was very friendly and helpful.

$182 room, charged $282 beware $100 pet charge per night not stated at time of booking

noticed halls need spruce maybe vacuum...kids in outdoor pool screaming till dark.

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

website says nothing about a 75 pet fee. website just says pet friendly

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

the pool was nasty

pool was down for updates but looked nice

parking

the staff in the morning for breakfast was very friendly

it was supposed to have a large kitchen corner counter and larger kitchen table

i love the breakfast and i love the location and the room

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

parking was very adequate

they were pet friendly.

room had an odor of previous guests cooking and dirty laundry

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

we stayed for four days, one thing we didn't like was the laundry system

only issue would be laundry area and you have to pay to clean clothes

no laundry bag in closet

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

the shuttle was super convenient

very nice pool

the convince of the parking

a real breakfast, eggs, waffles, toast, bagels, cereals etc

parking space plenty

breakfast service area, the waffle maker is a nice touch

the staff was awesome and they have the best breakfast

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

pool was closed but not disclosed

13 kids -all under 15- completely out of control in the pool

he loves to swim, so we enjoy the pool

they loved the breakfast and said the staff was very helpful and really took care of them

i am with 3 kids and needed towels and a clean room

kids were running around the lobby shirtless and sitting at the bar so we couldn’t get a drink or

only slightly negative thing that i can possibly comment on is parking

there is no guest laundry

breakfast was great

the lady in the breakfast room was super nice

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great with a good selection to choose from

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

loved the price, quiet, location, and parking.

we liked being on the first floor and parking right outside our door.

plenty of parking

breakfast, room, accommodations!

included hot breakfast includwd no payment for parking

whole hotel smelled like marijuana which was upsetting being i had my kids

breakfast staff were excellent

there was an amazing mexican restaurant one parking lot over

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the smell of laundry detergent on sheets

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

dont plan on clean laundry

it has a full kitchen and plenty of storage space

was shocked that there was a $100 pet fee

having a full kitchen and table and chairs was a bonus also

bar and food choices were wonderful, the rooms are well equipped and everything looked brand new

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also

i loved the breakfast.

no quarters for on site laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

my room wasn't ideal, 115, near employee break room, and laundry

gym facilities can be updated

we love this location with many shops nearby and some restaurants in the same parking lot.

the laundry on floor 6 was out of order

also the laundry facility was terribly messed up

laundry room was too small

the laundry doesn't work on either floor

laundry facility needs updated working facility

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

amazing gym, bar and breakfast!

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

nice corner view breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

they even gave us an early check in which was great

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

i asked about getting some food off the menu only to be told that the kitchen had closed

desk, room service and lobby bar were excellent

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

it has a gym and stunning views of the ocean

that in this day and age you still have to pay for wifi unless you are a member of their rewards

cost for wifi and parking

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

valet was great, bar and restaurant staff was great

the fitness area/gym was great.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

also they have now added a spa - great reason to come back

that we didn t like although it would be nice if they had a laundry facility in the premise

room service was fast!

also the breakfast room service was delicious

only disappointing aspect was that we had to pay $150 for early check in

the wifi was very slow and to pay an extra for having the speed is not appropriate

questions cleanliness of laundry

there were no laundry bags for dirty laundry

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there is a pool, hot tub, guest laundry and workout room on the bottom floor

upgrade fireplace room didn t not work

lack of room service and property needs upgrades

excellent breakfast

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

had called three times requesting early check in, room wasn’t ready after being assured it would be

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

housekeeping left dirty laundry throughout the hallway til 8ish

paid wifi in hotels is always a bad thing.

great room, great gym, the higher floors have a great view.

she even help us with breakfast

beautiful hotel, we loved the bar area. nice and comfy seating area..

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

suite had a lot of room for family with kids

also my kids were disappointed by the lack of a

it was nice and quiet and the kids were very comfortable and everything was walking distance

gym is outdated. breakfast is terrible, restaurant is mediocre.

and the gyms are usually great too

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

while we didn t bring any of our pets, the hotel is a pet friendly establishment

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

the vault bar was the best bar i have ever been to

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service that never came

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

there were no food options near the hotel other than the hotel bar and grille

very clean! staff was extremely kind and attentive! breakfast buffet was great!

nice pool

there was a lot of truck noise from the parking lot

it took several times to get access to the wifi since my last name was spelled incorrectly but the front desk

the rooms were clean and the breakfast had a lot of options.

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

great gym

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

2) wifi was extremely slow couldn t work off of it 3) a/c was not the

the gym was not ideal. the breakfast could have been better.

laundry on site

pet friendly

it was nice and very clean. pool area was good. staff was friendly.

the men hired to do salt we re arguing outside in the parking lot at 3:30 in the morning

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

we had to go to the linen/ laundry room to get extra towels

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

wifi was slow and unreliable for a business traveler

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

staff was friendly, & breakfast was great

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

nice atmosphere during the meal.the fireplace and kitchen were a plus.

no breakfast but it was covid policy. the shower drain lol because it drained really slow

pool closed when restrictions lifted in ohio. bag breakfast terrible.

i like that we can open the window for fresh air. also like the laundry facilities.

they can improve the gym, but more equipment

kids running in halls

u guys didn t have room service

came for the kids to swim always too crowded

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

water in the pool was very cold

chlorine smell was super strong in the pool area

parking was horrible

good breakfast with lots of choices and friendly staff

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

would be nice to have late night room service, but there were others places that do door dash

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

parking was good and the location was great for easy access to the scenic railroad boarding station

my kids slept on the floor

also loved the room

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

pet friendly

very friendly and breakfast was fantastic pool and gym was an added bonus

they also had a pool and small gym

wifi connection

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

pretty petty

comfortable room, 24 hour laundry room, 24 hours free drink

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

except the pool and hallways was nice

the one-bedroom and kitchen are very convenient for families

pool could have been bigger and a hot tub!

laundry room

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

i noticed there was on in the laundry

convenient with laundry and gym room

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

we were able to get an early check in

room service wasn't very good - the quality and temperature of the food was poor

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

kids loved the pool and i love the around the clock coffee

newer built or remodel. great breakfast. convenient shops and restaurants.

great breakfast great stall pleas add flavored creamers to breakfast and coffee

complimentary breakfast /indoor pool

room next to us had noisy kids, but i understand that that happens, sometimes

pool only open at 5pm during the week.

the pool was great - but it could have been a couple degrees warmer

beds, room temperature, large bathroom, good parking (especially for uhauls), walking distance to restaurants,

upper floor rooms should ve been available because the parking lot wasn t very full

decided to go to this motel because they advertised an indoor pool

the bar and restaurant staff were not stellar

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

good i had room service

room service was quick and delicious

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

good location, pet friendly and offered a decent breakfast selection

cleanliness, breakfast, kindness ud83dude0b

floor i was on had a one smoking room, which caused the hallway to smell like cigarettes

breakfast bar was very sparse