the convince of the parking

u have to walk outside to go to the main lobby for breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking,

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

no laundry bag in closet

shuttle to airport was awesome

working, the pool was closed for maintenance, the restaurant was closed for maintenance, the wifi wasn't working

we stayed for four days, one thing we didn't like was the laundry system

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

self laundry facility was in the hotel

wasn t the property s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

it's nice and clean. free parking. safe location

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

need coin laundry inside.

pet friendly

room was clean and newer. parking was decent.

pool area was a little cold.

staff were polite, the rooms were clean, and the pool was open.

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

the size of the room and kitchen space.

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

comfortable beds nice pool

i liked everything about the property. wish on the weekends that the pool stayed open to 11pm

the separate bedroom and very nice kitchen

it was clean beautiful and plenty for the kids to do in the area.

never got around to breakfast.

after an hour he went to laundry area & they gave us towels

the breakfast and the pool was excellent.

the staff were very friendly. the rooms were clean. the breakfast bar was excellent.

clean..close to airport..shuttle ride..nice shower ..

small parking lot

pool and laundry room,

i liked the breakfast in the am. the pool was clean.

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

no pool, wifi

convenience, clean, pool little store was nice

laundry facility needs updated working facility

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

laundry room was too small

also the laundry facility was terribly messed up

the laundry doesn't work on either floor

walikg distance to a nice local bar for

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.

there was lots of yelling kids at pool

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

they have a restaurant and a bar on site with great food

the 2nd level by the laundry room smelled really bad

no laundry

we didn't know the shuttle ran only once an hour, so the staff was kind enough to give us an off schedule ride

waffles for breakfast, nice touch! free shuttle to the airport, great!

waffles for breakfast, nice touch! free shuttle to the airport, great!

was really clean, including the pool area

breakfast was wonderful

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

is a great restaurant just across the parking lot that at check in the front desk told us about

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

very quiet and great wifi

parking good

good gym to satisfy your exercise needs

umm it's just a parking lot so it's not covered

know it s out of their control but the breakfast was subpar at best

clean and spacious room with all amenities, large and tidy bathroom, friendly staff, parking in front of the

also loved the free laundry

received great front desk service and appreciated the early check in approval

pet stayed for free

have a indoor pool(very small) for the kids and a full liquor bar downstairs for the grown-ups

been staying at for about a year on our date night it just sucked that once we wanted to take our kids to the

the pool and hot tub

good shuttle service

thing was the pool area could use a slight make over

nice staff, clean and comfortable. good shuttle

spent hours trying to operate it until finally got room service to do it

good wifi, easy to connect and good coverage

location, room size, free wifi.

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

to airport, shuttle service and parking for airport

although they didn't come in the room to clean or make the beds while we were there, there is a bar and restaurant

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

laundry & snacks/food at front desk was a great bonus

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

there was no bag for dirt laundry

confirmed twice with front desk that hot tub was open and that they had guest laundry

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

pool wasn't open

the wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

breakfast is pretty good. fitness center and laundry machines available for use

we did call in advance to find out that no breakfast would be served and the pool was not open, understandable

the fitness center was not at all like the photo for those location

the breakfast was simple, but nice

noticed halls need spruce maybe vacuum...kids in outdoor pool screaming till dark.

laundry on site

the kitchen had all the basics to make a simple meal or prep some lunch

i like having a kitchen so i could make a simple dinner

free parking; lots of it

breakfast was a little disappointing.could of have more variety as far as hot food options

we had to go to the linen/ laundry room to get extra towels

clean. nice staff. good breakfast

wifi did not work most of the stay

some machine made a lot of noise in the pool area in the middle of the knight

lol ot could have been summer so we could use the pool!

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

was very pleasant from the well lit parking lot to the front desk staff would recommend

also, i had requested a room close to the door by the parking lot due to my pulmonary issues

there were plenty of things to occupy kids

i like that we can open the window for fresh air. also like the laundry facilities.

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

swimming pool kids were happy nice comfy beds

smelled fresh , very clean and quiet despite all the kids because of pool

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

the room i received was not well vacuumed and old laundry baskets were

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

breakfast - my kids enjoyed the waffles and fruit available

the breakfast in the morning was

i never had a chance to have the breakfast

they better expand the gym instead of having this, so called, pool

breakfast was really good and our room was really comfortable and nice

pool was small, no hot tub, breakfast was good but very simple, i would ve liked to see a more

the hotel the lounge the breakfast an the rooms

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

it was down the street from top golf and other activities

also loved the room

parking lot

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

was shut down for maintenance one of the reasons why i booked it for the kids

kids loved the trundle bed

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

the staff were incredibly helpful and friendly. the pool was great for the kids.

food, room service

breakfast was good and kitchen staff were nice for the most part, and the location is convenient

no room service or breakfast was provided

there swimming pool was closed

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at

breakfast was good and everything we needed we were able to walk to

the manager at the desk was friendly and courteous. the place was clean. the breakfast was good.

was generally quiet with ample parking

breakfast and wifi

it was big enough to park my truck and trailer.

there is no guest laundry

breakfast was great

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great with a good selection to choose from

proximity to family and friends, great breakfast, friendly staff

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

pet friendly , clean, and friendly staff

very hot water. pet friendly (main reason we stayed there).

pet friendly and free comfortable beds

i also wanted to use the guest laundry which was also not

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

the smell of laundry detergent on sheets

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

room was great, full kitchen and very spacious and clean

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

no room service!

nice corner view breakfast was excellent

the bed was great nice tv room service was great

originally added extra items to my room service tab

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

pool looked dirty. also there seemed to be sewer gas odor in bathroom. not good!

the lobby where breakfast was served it was extremely hot.

coffee and breakfast were very good

also breakfast was excellent

bar being in the lobby and closing at 10pm on saturday night

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

but the pace of seating overpowered the kitchen staff

absolutely a fantastic experience. from the check in to the late check out perfect

desk, room service and lobby bar were excellent

but instead kids in swim suits headed to the pool only to have the elevators open

the included breakfast was very good, also

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

good breakfast- but less varieties

great location. large room with kitchen. hot breakfast provided

the kitchen is nice

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

nice room, everything as expected. kids had so much fun in the pool!

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

view was amazing from our room snd the pool was perfect

the food was not good. more of a selection needed at the restaurant and room service

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

also they have now added a spa - great reason to come back

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

i made the reservation the women told me that the spa was same day reservations

room service was ok but could have been better

that we didn t like although it would be nice if they had a laundry facility in the premise

breakfast was great. well prepared and presented

room service food wasn't that good after 11pm

they also have convenient eating options located inside of the hotel available for dine in or room service

in the building was fantastic for breakfast or lunch and 2 min from our room

no gym, empty downtown, not the hotels fault, though it felt soulless

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

we like pet friendly hotels, but again the room's were not sound proof

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

fireplace didn't work. some tables needed dusted off.

room service was incredibly over priced.

the hotel is not serving room service i assume to covid

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

while we didn t bring any of our pets, the hotel is a pet friendly establishment

we love the pet friendly rooms and feel very comfortable when we stay there

gym was spacious and clean

we ate breakfast and two dinnes/drinks while there

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

wifi was bad. breakfast was mediocre.

no fridge was provided found out u have to ask for one after i checked out and wifi didn't

no bacon in the breakfast bar

housekeeping left dirty laundry throughout the hallway til 8ish

cost of wifi

the restaurant and bar was closed aswell as the pool and no breakfast was served

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we

wifi is charged but is free to spg members

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

this was a king and a set of bunk beds and kids play area

my room wasn't ideal, 115, near employee break room, and laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

the hot tub was broken which was a bummer but we were still able to relax in the heated pool

nice area. pretty and clean lobby area.comfortable beds and pillows. spacious. free parking

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

breakfast was super: well stocked, big variety, tasty

not a place for families with kids

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

very clean, well appointed rooms, fridge, good breakfast, friendly staff.

the pool, hot tub, and sauna were a perfect mid winter break for my 11 and 14 year olds!

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

wifi, even when i paid for upgrade, was not good

first room we had was supposed to be handicapped accessible but had no grab bar by the very small and low to

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

the pool and play area is large and very good for guests with children.

to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

pool, playground and arcade were a win after a long drive with little kids

- no laundry bags, no in room directory (e

nice to have laundry facilities and exercise gym

the self service laundry was great and the shuttles to and from the hospital was great as well.

close to the hospital and laundry facility on site

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

convenient with laundry and gym room

our room service dinner was excellent

thankfully we were able to get a shuttle to the food court at cleveland clinic

and kitchen were not clean

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

the gym was clean and well equipped

the cafe breakfast was great and so was the bar and speakeasy

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

the cafe breakfast was great and so was the bar and speakeasy

room service was quick and delicious

front desk staff very friendly and efficient. clean hotel and rooms. great breakfast.

nice pool

nothing working in hotel pool broke ice machine broke elevator not working

pool not working, cable not working, wifi not working and breakfast not too good.

friendly and great house cleaning and wonderful breakfast