pool and laundry room,

pool area was kinda digny and water was little chilly.

room, service, breakfast , and free shuttle exceeded my expectations

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility,

breakfast was wonderful

after an hour he went to laundry area & they gave us towels

the staff in the breakfast area! very kind and accommodating!!

the gym needed upgrade all the machines where broken.

front desk didn't tell us that there was a fee for parking

it included a kitchen and a sitting area, along with a desk

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

room was nice , breakfast buffet was excellent

also only comfort inn we stayed at that did not have wifi

staff were polite, the rooms were clean, and the pool was open.

the size of the room and kitchen space.

provided a shuttle service to the airport

website says nothing about a 75 pet fee. website just says pet friendly

your wifi is a royal pain to get into with more trash ads than a little bit

u have to walk outside to go to the main lobby for breakfast

the staff was awesome and they have the best breakfast

no wifi, no pool, no breakfast, smelled awful.

the convince of the parking

a real breakfast, eggs, waffles, toast, bagels, cereals etc

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

no laundry bag in closet

room service non existent until i chased around for it regularly,not acceptable

the pool was nice and refreshing

is a great restaurant just across the parking lot that at check in the front desk told us about

my kids had a great time

the lamp was too bright to keep on for kids to sleep

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

easy access and parking

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

shuttle service to the airport is horrible

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

it's nice and clean. free parking. safe location

hard to find a parking spot.

breakfast was good as well

i love the breakfast and i love the location and the room

it was supposed to have a large kitchen corner counter and larger kitchen table

i liked everything about the property. wish on the weekends that the pool stayed open to 11pm

the separate bedroom and very nice kitchen

no room service at all on a two day stay even though sign in room says wayer and snacks refilled daily

kids swam in the pool and got a chlorine rash- something that has never happened before with them

pool is open with restrictions

very clean, polite staff. pool and spa both extremely clean, and warm

the beds afford the best possible nights sleep and the indoor pool was off the chart enjoyable

no laundry

the 2nd level by the laundry room smelled really bad

waffles for breakfast, nice touch! free shuttle to the airport, great!

no breakfast provided.

the staff was really friendly, the breakfast really good! very nice and clean, recommended!

need a few more h/c parking spaces.

pool was clean and warm

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

parking is limited in the front but access from rear parking was easy

pool was a nice size and was open early and late

hotel shuttle

spent hours trying to operate it until finally got room service to do it

the pool and hot tub

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

wifi was good

although they didn't come in the room to clean or make the beds while we were there, there is a bar and restaurant

the cook for our breakfast was good as well

a few sketchy people in parking lot when we arrived.

didn t work, didn t have a microwave, no real room service, mold in the bathroom in

also loved the free laundry

is pet friendly and truly is not a side comment but really show love to those with pets and

really nice, well appointed rooms with comfy beds, and no pet fee

great staff, comfy beds, no pet fee (yay

pet stayed for free

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

confirmed twice with front desk that hot tub was open and that they had guest laundry

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

there was no bag for dirt laundry

laundry & snacks/food at front desk was a great bonus

in the laundry room is filthy it needs to be thrown away and a new one brought in

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

the laundry on floor 6 was out of order

laundry facility needs updated working facility

also the laundry facility was terribly messed up

laundry on site

shower without tub plenty of towels great kitchen comfy bed

too many kids in the pool

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

gym was clean and breakfast was very good

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

pool wasn't open

when i checked-in, a used bar of soap was still in the shower, and there was hair in the sink

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

the wifi did not work with my chromebook laptop

breakfast is pretty good. fitness center and laundry machines available for use

we had asked for early check in

the kitchen was

breakfast could have been better.

the room was comfortable and although we didn't need it, there was a full kitchen

we had to go to the linen/ laundry room to get extra towels

clean. nice staff. good breakfast

wifi did not work most of the stay

some machine made a lot of noise in the pool area in the middle of the knight

lol ot could have been summer so we could use the pool!

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

was very pleasant from the well lit parking lot to the front desk staff would recommend

also, i had requested a room close to the door by the parking lot due to my pulmonary issues

there were plenty of things to occupy kids

i like that we can open the window for fresh air. also like the laundry facilities.

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

swimming pool kids were happy nice comfy beds

smelled fresh , very clean and quiet despite all the kids because of pool

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

the room i received was not well vacuumed and old laundry baskets were

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

breakfast was great just had to get down there early before everyone picked over it!

eyes burning and some kids in out group broke out in rashes

eyes burning and some kids in out group broke out in rashes

pool was down. i had two small kids and that sucked

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

room service wasn't available at the time

wish the treadmills in the gym were updated

parking was good and the location was great for easy access to the scenic railroad boarding station

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

good breakfast

allow my pet, breakfast and happy hour.

ohh and while free parking is listed on the website there is now a 10

wifi connection

you shouldn't need paid wifi to utilize

i love the free drinks and snacks, and the included breakfast was great.

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

great location in the flats. very clean, modern room. loved the bliss spa products in room

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

originally added extra items to my room service tab

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

one had the space bar broken

absolutely a fantastic experience. from the check in to the late check out perfect

desk, room service and lobby bar were excellent

i asked about getting some food off the menu only to be told that the kitchen had closed

beds were comfortable, my kids enjoyed the breakfast, although they didn't catch it everyday

pool too small to swim.

great location, large rooms, breakfast included, friendly staff & pet friendly.

pool was on the small

safe parking

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

pool,location,and gym

staff, rooms and bar were all fantastic

wish they offered room service

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

cool being in the arcade and a room with the fireplace in the winter, is a cozy must

woman working at the continental breakfast was so kind and treated all guests like she knew them

no room service or a parking lot

there was a full kitchen and fireplace

i wasn't informed that there would be no room service so we were left to take our own trash out

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the room service menu could be a little more robust.

room service was ok but could have been better

we liked the burger & bar offer. it was worth it & everything was great

the bar menu for main course meals

there is no guest laundry

proximity to family and friends, great breakfast, friendly staff

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

the breakfast was delicious

i didn[t expect the breakfast that you offered. it was great!

that we didn t like although it would be nice if they had a laundry facility in the premise

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

dim lighting, no signage indicating it was a pool, where was the gym, etc.

didn t enjoy the room service option

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

no gym, empty downtown, not the hotels fault, though it felt soulless

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

then after our second day nobody cleaned our room or took dirty laundry

there were no laundry bags for dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

not working, went down to pool for a short time, water was cold, and there was a family with 3/4 kids, they were

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the rood top bar is an experience and i loved

friendly the staff was when we checked in and the room service was quick for a saturday night

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

vault bar not open on sunday

staff from the front desk, to room service to maid service

towels were worn. no room service done yet when we got back sunday afternoon.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

location, valet parking and pet friendly

the lobby and gym are nice

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

front desk and ask for more towels which should have been handled at the time the staff provided room service

only complaint... no guide on the tv for the kids.

adjusting ac unit musty odor in bathroom/damp smelling difficulty getting on wifi without joining your hotel

housekeeping left dirty laundry throughout the hallway til 8ish

breakfast was wonderful. room was clean and comfortable.

free wifi was in bold, red lettering on my booking details

beautiful hotel, we loved the bar area. nice and comfy seating area..

i like free breakfast and wifi.

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

there was plenty of parking and

big room, pet friendly, convenient location to freeway and restaurants

red roof inn, franchise, charges for pet fee

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

location room service

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

i also wanted to use the guest laundry which was also not

told there was a laundry room on the 3rd floor

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

breakfast was good, the shuttle bus and driver was great.very accomadating

the wifi connection was really good

dont plan on clean laundry

laundry room was out of order my last 2 days

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

bed comfortable, room clean, kids loved the pool

bar being in the lobby and closing at 10pm on saturday night

spacious room with full kitchen and a better bed.

i loved having the kitchen in the living room

i like everything about the hotel/staff/breakfast and parking.

the pool did not look as clean as it should, and the bed linen in my room had blood stain.

breakfast was great. location very convenient. rooms clean. staff friendly and helpful.

very clean. great staff. fresh and hot breakfast

looked like they came out of a box and were microwaved, there was a pool but it was empty and not in

breakfast was just a grab and go which was somewhat disappointing

breakfast was fine - no bacon & eggs but lots of other variety

the self service laundry was great and the shuttles to and from the hospital was great as well.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

i noticed there was on in the laundry

convenient with laundry and gym room

and kitchen were not clean

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

asked about wifi handed a card said just do what it says

towels had an over bearing smell of a maple syrup not a laundry soap smell

my room wasn't ideal, 115, near employee break room, and laundry

no quarters for on site laundry

tv is a 32 bar was too bright.

gym facilities can be updated

room service was exceptional and the bathrooms are huge and nice.

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

both restaurants plus room service were top notch

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the gym was clean and well equipped

in bar was not the best buy ok if you could not venture out

the gym equipment was broken and the overall building felt very dated

good gym. good restaurant dinner service. very efficient valet support for parking.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

it is nice having a real kitchen for making small meals and cleaning up

clean , location , shuttle , breakfast , staff

the rooms are very well kept and i love the bar with stools in the rooms

i loved that there was a bar on site as well

ev chargers, while working when we first got there, stopped soon enough and didn't start again

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

the staff was super nice! room was very clean! breakfast was wonderful! best booking yet!!

complimentary breakfast was convenient

my children and i love the gym was open 24 hours

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

beds were very comfortable and that we had free shuttle service!!

coffee in the room, gym and pool available, free shuttle service breakfast available

- gym needed remodeling (water leak)

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

she was able to accommodate an early check in for us

it had a very good breakfast buffet and the wine bar was excellent

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

smelled a little smokey, crowded breakfast room (your group/family may have to split up), people smoking outside

not many breakfast choices