nothing they were remodeling so the pool and the laundry room was not available but

pool was maintained well

the hotel offers free parking and breakfast which is impossible to find in downtown chicago

breakfast was good. location was very close to where i was visiting. everything was great.

understand covid restrictions, yet the grab n go breakfast wasn't to my liking, nor my 4 year old

room smell weird like old furniture or dirty laundry

gym available, elevator to upper floors

location and breakfast.

the room is clean, smells nice, the staff is nice, the breakfast is descent, fridge in room.

both location and breakfast was great!

great breakfast and location

the breakfast was outstanding as always

it was very clean and the breakfast was good .

chip paint filthy parking lot loose toilet

parking

housekeeping came to pick up laundry but never brought any

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

wifi not good

took non-smoking room, but could smell smoke in the room

though i booked non-smoking room, they reserved smoking room for me, i was already tired and we tried to find

and hit the road home told the kids to put everything we took in the room i m the laundry

only reason i believe it was clean is because i caught i glimpse of the laundry being done

breakfast choices close the door to the laundry facility

laundry, people

behind the reception desk was laundry room having door towards reception desk

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

need updating (painting and modernizing), the pool actually had a film on the surface so the kids could not use

there were kids screaming and running up and down the hallways all day and night

cable tv, parking, continental breakfast, location, pricing

the breakfast options need to be updated

the bathroom was setup more like a gym bathroom

convenient parking i felt safer knowing they have cameras as well

did not like the parking

the pool was closed and it was a cold bagged breakfast. neither of which i was expecting.

the pool was closed and it was a cold bagged breakfast. neither of which i was expecting.

hot tub (which i love that they had) was too far from the pool so i couldn t see my kids in the pool & i felt

comfortable bed and large room with all of the kitchen amenities needed

pool was small and needs a little tlc.

loved the breakfast, gym and the room's kitchen area.

pool was clean

2 room suite with full kitchen

the breakfast was fantastic

nice place and the room was clean. late check in was nice. parking was easy there.

accessibility from parking garage

the pool was closed

would suggest a better breakfast hot food selection

wifi was garbage.. avoid room 304 horrible connection

clean and quiet,room was great was a little concerned, so close to interstate, breakfast was fantastic, best

weight system in the gym was ancient - from the 1970s - and almost tipped over during use

00 pet fee to get there and find out that it was $150

stayed in the car if i didnt feel like i was going to get broke into while park out in the parking lot, sketchy

free parking away from traffic

excellent breakfast meals prepared

hot breakfast every morning

breakfast was meh

the location was great, with the new casino and some good restaurants nearby

breakfast wasn't exceptional ud83dude15 they could've done better than bread butter cereal milk

i do wish the hotel served hot breakfast

breakfast could have been better

breakfast was nice

good breakfast in morning

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

vagrants sleeping on the laundry room floor

my only disappointment was that the washer in laundry area was out of order

dirty, bad area and no parking for trucks. no wifi

i hear breakfast included,i am expecting a real breakfast,like eggs,sausage,coffee,waffles etc

the parking wasn't great had drive around until someone left to get a park.

free breakfast, location to tinley park

when we were trying to sleep people were hanging in the parking lot loud

wifi didn t work

the breakfast is great there

onsite laundry & close to restaurants

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

laundry strewn down the corridor

more choices of snacks. laundry room size.soap for laundry.

i'm certain people smoked there before or they do the laundry together

hated i was across from laundry room

breakfast exceeded our expectations

also getting to the parking lot was just a bit confusing at first

the staff were wonderful and the breakfast was amazing!

very friendly staff, great breakfast, clean. good beds

we only had someone take trash and laundry and replace towels 1 out of 3 days

wifi only functioned with android devices

t have a hallmark channel but i was able to use the hotel wifi to connect with that app and my cable app to

the lady at breakfast could've been more pleasant

however its usually overrun with kids

laundry right outside my door was a little noisy but thats room specific. beyond that was fine

staff was friendly... close to casino

location easy to reach from casino

wifi at all

parking can be hectic if the ramada venue is being used there guest take over

the laundry room is clean

walked up to the desk again and she walked to the laundry room and got them

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

the high chlorine smell from the pool as you enter the building.

customer laundry room

extremely friendly staff and great breakfast

pool was smaller than expected

welcoming staff, room cleanliness and pool area

location and safe parking.

i was traveling with my daughter, we filtered choices specifically to include a swimming pool -- only to find

thankfully the pool had just re-opened so the kids could swim

parking and the balcony was awesome

pool was out of order

the pool is dingy. needs a good scrubbing and a new set of filters.

guess courtyard that offered two bedrooms that were together join but had the living quarters and kitchen is

i was booked for the one in hammond indiana and got all the way there for them to say the pool wasn't working

front desk staff was quite helpful in accommodating our special request regarding packing to-go breakfast food

there was also a pet oder in the room

i really loved the room , fridge , stove that the kitchen utensils were included

all the workers in the laundry room were on their cell phones and playing music

location was convenient to the train station, laundry and freeway

second floor laundry and ice machine out of order

did not use the facilities but liked the options of gym and pool

space in the room breakfast was good refrigerator small but okay good service

have any towels in it when called night front desk states that there is no one right now at the laundry to get

hotel laundry dryer was not working

they was rude an disrespectful wifi was not very strong

parking was well lit

parking lot was well lit up

staff, beds, wifi, laundry facilities

super friendly staff. clean rooms. plenty of well-lit parking. pet friendly.

convenient location, staff was prompt and attentive, good parking lot lighting at night.

parking close to the room

noisy road!!!? but, pet friendly was critical...sign at desk said no pets over 35 pounds...

the floor was not made of carpet, wood or vinyl, but of molded plastic

beds were great! pool was nice! breakfast was very nice. staff was helpful and really nice.

the pool was still not opened and the breakfast was less than stellar

it was terrible getting the cart to the car which was at the other side of the parking lot

pet friendly

perfect for our family and pet to stay

breakfast, clean, kitchen,friendly personal

dirty water ran on me (i was on the 2nd floor) while using the bathroom and water leaked in the kitchen

wasn t anything i didn t like, we found if we waited to go toward the end of the breakfast hours, choices

staff is amazing, the breakfast was delicious, and the room was very comfortable this is my favorite hotel on

laundry was a pain

there wasn t a gym facility.

i like the most it was very quiet, peaceful. the spa was needed.

the bed and the spa bath.

super clean in both the room itself and pool area. very large bathroom and great linens.

no issues other than maybe having change for laundry room

the parking lot felt unsafe, the entrance felt unsafe, the elevator was disgusting, the room was

it was good location, and parking was sufficient.

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

all over the parking lot and front door

i forgot my freezer breakfast

breakfast was a little disappointing

parking lot had broken glass and i did see it at night pulling in parking and i got a flat on me

i could not get ice, ice maker was not working because of the remodeling and could not use laundry because of

beds are amazing '' lol breakfast is not too bad either , staff is great & friendly as always '' love it here

parking was a nightmare when i got in late with so many tree trimmer big equipment trucks taking up

clean, newer hotel in the neighborhood. price was reasonable and a good breakfast was included.

bed very uncomfortable guests loud and drinking and uriniating in parking lot

spacious room & bathroom. nice breakfast.

pool closed

my husband and son really enjoyed the pool

parking fees wasn t stated prior to booking

breakfast was delicious staff was very helpful and kind

nice and respectful staff, great prices on laundry and vending machines

pool, gym, laundry, & business center on site

i like the staff they re so helpful and friendly i like the business centre and the laundry

the gym was close

i wish the pool had been a little cleaner but that's not a big deal.

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

i just wish the pool was open

breakfast was from 6 to 9

the hot continental breakfast was unexpectedly tasty!

pool and workout room were both closed but it posted online then i called and was told they were

friendly help, free parking, price, easy to make reser

location and the free, hot breakfast.

there were people in parking lot smoking marijuana

gym equipment did not work

staff, comfortable bed, breakfast

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

kids loved the pool

room the front and breakfast area super clean

parking spaces in the front of the hotel

indoor swimming pool

the lobby area was very clean, and they had on-site laundry and a fitness room

wifi don t work the person at the counter acted funny when i brought my dog in after i told him

breakfast could last until 10am

wifi also suited my needs

good breakfast

that the pool wasn't open the customer but the reasure me that it will be open soon.

make signage from the tributory road more visible (from the traffic light to the back parking lot entrance)

rude to me and my children and threatened to call the police and put us out over the tv in the fitness room

i like the breakfast. there were enough items to make a full, delicious meal.

the pool is closed. there is no reason posted as to why the pool was closed.

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

the wifi did not work for me.

it s location and having laundry room and everything i needed on the same floor

we have to run out at 2am to ask for water for our kids

specifically came for the indoor pool

holiday inn standard and not even a 2 star hotel more of hostel than hotel, there was no room service to change

the room service restaurant staff was terrible, they left me on hold and forgot about me and they also

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

advised of late check out upon arrival, approved, then rescinded at check out

i did not get up in time for breakfast

location, coffee available outside of the breakfast area.

i wish there was a coffee maker in the room. breakfast was ok.

he was personable and took the time to get pools toys for our boys

pay for room service, just buy your own food, it was way too expensive to be that

i enjoyed the room service. dinner was good. the location was convenient.

wish the bar and food service was open a little longer, but understand.

lot of unsupervised kids all over an strong smell of pot all around the hotel.

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

no ice machine no complimentary breakfast no gym there was absolutely nothing to do there

the wifi

fact that the wifi did not work at all

laundry services were not available for regular clothes but they did gym clothes complimentary

very clean, restaurant and bar in the lobby. near major stores and highways.

bathroom had a rainfall shower, our room had a little gym setup in it, the bed was comfy with fluffy

loved the gym facility and it was very close to our family in the area

the parking was great, no looking for parks late at night

the pool was not open, and the laundry facilities were also broken on the floor

laundry room only had one washer and dryer, waited all night to wash my clothes

upon asking for more i was told to call down the next morning because laundry wasn t done

received a room on the ground floor with parking outside my window and next door to the laundry which was in

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

except for covid and no pool, etc no

pool was warm. kids had a blast

loved the breakfast, the pool, and the friendliness of the staff

very clean rooms. also breakfast was good

pool was super warm, i actually went in and swam around before going into the hot tub

better selection of breakfast items

we did not like that the pool was an open and the food is not great.

location, swimming pool, cleanliness.

breakfast was good

and the pool and continental breakfast add to an overall great place to stay

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

needs more parking, for venues

enjoy the fact it was in a good location and the beds where very comfortable the jacuzzi and the pool was great

here for a weekend away and never got to use the pool or hot tub because it was always full of kids during the

it stormed while there and parking lot drain system was not good at all

location, breakfast, free parking, gym & i slept like a rock!

you check in late evening hours, parking may be limited

breakfast offerings had a good variety for all most plans

bathroom a little dirty. wifi difficult to access.

no onsight laundry like many other places have

yes wasn't told shuttle stops at 10. and had to pay for taxi to get there

the guest was very loud kids running in the hallway could not rest.

room service was great and worth the price

staff were so friendly and welcoming, the facilities such as the gym and pool were very nice to use and very

there was no money for the laundry facility, even though i specifically asked for there to be $5 in quarters

employee hid in laundry room yelling and cussimg on their cell

cleanliness, quiet, friendly staff, and the offering of breakfast

eat breakfast

flat entry. good location & parking for car and trailer. good ada bathroom.

i liked that there s a little work out room and a laundry room

was nothing for me not to like, just disappointed that i did not ask if there was a laundry room

businesses in the area, laundry room, microwave, & refrigerator.

the pool was to deep for my kids. not enough parking spots available.

i will say the kitchen was clean and inviting but feel like they can do way more here

was not a 3 star hotel, not enough handicapp parking, luggage cart was in unknown location, table broken to eat

you have little kids, you should probably avoid this place

the kids above us very noise our window was unlock not safe at all glad we check curtains torn

staff friendly, breakfast delicious

breakfast was weak

pool indoor and outdoor was nice

products were low for the breakfast didn t have enough towels soap exc limited two but only one toilet paper

no remotes for the tv no wifi low level breakfast dirty beds

renovation everything is a mess the elevator doesn t work neither does the pool and outside on the back where

the property was quiet and noise free but the pool was out of commission.

the laundry room was out of order

laundry room has a large top-load washer, which was able to wash 3 days worth of clothes in one

the laundry room was out of order

the free breakfast was nice and options were more than i expected every thing was good

the breakfast had a nice selection

room that was right beside the laundry room for the place

poor wifi connection pool quite small

friendly check-in staff - good breakfast. free parking!

indoor pool and work out room, safe parking lot.

pools

when i went to the front desk and asked for one, they told me they were in the laundry

they had a pool, and it was enough towels in the room for me and the kids

breakfast food could have been better

pool needs be a bit warmer

the breakfast and pool.

we were also able to use laundry facilities which was very convenient and inexpensive, over all a very pleasant

wifi and not clean bathroom and room is too suffocating

peaceful, clean great wifi

close proximity to interstate, refrigerator, free wifi, pleasant staff.

breakfast no pool parking lot dirty room can be cleaner mold in the bathroom the old basement

i couldn t access the laundry room

couldn't use the pool.... laundry was too expensive to both wash and dry.....

inform guest that room service is upon request. ensure that us known.

you can see torn and broken screens from the parking lot

plenty of good parking and hot tub was nice

some of the staff were excellent , laundry room was decent..

the hotel is clean, and continental breakfast is offered, laundry facilties, and whatever you need to make your

price was great. place was clean. laundry room available.

operated laundry is over priced

we love the laundry facility

still offered to let me wash my clothes in the hotel machines after they got done with the house laundry

ease of close parking

breakfast could have been better

not a place to park a semi truck

wifi never connected the toilet was very shaky when used there was a line to check in late at night

i hate i didn't get in the pool it looked very welcoming

breakfast is not refilled as the receptionist is doing that too

the breakfast was just what i needed, fresh milk fresh fruit ud83dude0b hot sausage and eggs, the best

breakfast was a great selection

the breakfast was good ,the beds were comfortable , i liked that my kids were comfortable

i appreciated that they had laundry services

and they have a breakfast buffet which was really great

incredibly friendly staff, breakfast was good, beds were very comfortable and kids loved the pool

clean , comfortable , very friendly, and quiet . breakfast was excellent.

the pool was great

we wanted to do laundry machine was broke

pool or hot breakfast not available, no problem

very friendly staff, favorable rates, pet friendly, clean, and fairly recently updated.

exorbitant fee of $50 for pet stay, considering you advertise as pet friendly.

pool was still closed due to covid-19.

location was great, free laundry services

hotel was under construction no laundry available and did not offer any kind of points or discount

free parking, wifi, and laundry machine usage

pot holes in the parking lot

free parking, wifi, and laundry machine usage