the kids loved the ping pong table

i'd have loved to purchase this property and place a swimming pool right under the terrace

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

don t expect fast speed wifi, it s a place to rest and zone out after all

wifi was a bit slow at times but the owners had the phone company working on it while we were there

parking is available and with enough spots

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

we had use of the garden and kitchen facilities

by doubtful extra charge for kitchen facilities

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

the heated pool, in cloudy days, was very appreciated by us all, specially the children

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

pool was a hit with kids

the pool and the whole territory were beautifully maintained

were not allowed to play a game of golf unless you have a golfing licence

the gym facilities needed updating

room service menu is a little limited both in content and in opening hours - international visitors

is a lovely pet-friendly hotel with friendly staff and good food

nice pet friendly room with small outside terrace

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

location, tranquil setting, with ample free parking

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

lively bar and restaurant

breakfast quite basic. wifi not very stable

wifi not working in the morning.

wifi not goed

plenty of free parking on site (in front of hotel)

had to continually log back into wifi!

the wifi in the room is very weak

excellent. just loud music from bar opposite.

early morning shuttle to the airport was quick and efficient

early breakfast was delicious and abundant

very uncomfortable with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

very close to the airport and with a free shuttle also pet friendly

parking in any spanish city is a nightmare and expensive

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

terrible wifi. continous disconnecting.

the view into the city from the bar area is incredible esp at night

the bed was really comfy and the room service was tasty.

gym not a part of the hotel but massive with excellent spa area

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi reception in room was poor

clean room. free parking. free wifi.

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

super hotel with very good breakfast, gym, surroundings etc. nice staff

however, room service had a nice selection and the delivery was timely

variable wifi

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

wifi in the room could have been more consistent

hotel staff was very kind and helpful, also our pet felt welcome

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

warm welcome & unexpected early check in. good breakfast

the gym could have more diverse equipment, though it's not a big deal.

facilities were excellent and i loved the gym

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

lovely staff who gave us an early check in and fab restaurant/bar

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the addition of the bar next door for a lovely breakfast was also fabulous

the spa was fabulous

hotel front desk super helpful, and breakfast was wonderful

kids gets free breakfast so that is a great

access to spa facility was additional cost on top of pay for stay - bit

bar staff are exceptional, so friendly

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the bed was very comfortable and the airco (and wifi) worked very well

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

wifi didn't work

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

given that we were with small kids, this was a huge hazard

hotel is supposedly pet-friendly, yet the receptionist was unpleasant when we arrived with our disabled german

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

room service

time of gym ( from 10 am) is not guest friendly

steam room / sauna was out of order, the gym equipment are ancient

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

lovely breakfast, good wifi - all great

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

fabulous rooftop bar to end the day

they even had to fun out and buy ice cream for our kids b/c they were out

pool not open

my shirt got lost in the laundry

wifi could have been better

spa did not open early.

breakfast was perfect, especially the guggenheim museum view

we loved the roof top bar with its fabulous view of the museum

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the room is very nice too, comfortable beds, lots of space, good wifi and tv

dry cleaning service despite it being listed on the in-room laundry information

reception & room service staff were really attentive and helpful

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

room service food and breakfast is poor quality.

is no room service for breakfast and the options offered in the evening are very scarce

asked for laundry service and reception informed me to leave the plastic bag in my room

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

gym could have been better equipped. spa relatively expensive.

room exceptional .breakfast good .location good

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

ada adaptations excellent excellent breakfast location excellent ac working great

perfect location, welcome desk decoration, all day free catering, kids welcome kit

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

the front desk staff very helpful and the room service exceptional (disney was attentive and proactive)

gym needs upgrade (can t call that a gym anymore)

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

room service was excellent, good food and the woman who delivered to our room was very friendly

the lobby is really cool and the bar served very nice dishes

wifi was a bit flaky, sometimes ok, sometimes pretty bad

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

i would not recommend for pet travelers and for remote workers

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

it was centrally located & pet friendly

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

had a bar for cocktails at night , wonderful full french breakfast

wifi connection was strong and reliable

great location, great breakfast and great service

little effort appeared to be made to get the nightdress back from the laundry

not very pet friendly. staff unfriendly in reception and bar area.

pool is rather small - no place to sit while the kids

great location with pool, gym and sauna

room quiet and beds comfortable. spa and pool good. breakfast excellent

the breakfast is delicious and we the staff very gentle

service, cleanliness, breakfast could not be better

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

as others are reporting, the breakfast is a lovely touch

what a great hospitality. very nice breakfast. superb setting

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

very nice gym and great rooftop except for the smokers ud83dude29

we were able to bring her to the bar which was perfect

the swimming pool was not for swimming. it looked like a small pool for kids

the family room accommodates two adults and two kids. good location. parking available.

great location with parking and pet friendly,lovely staff

the swimming pool was not for swimming. it looked like a small pool for kids

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

a problem, but be aware that parking is on the road and a steep climb to the hotel

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

parking outside property. this was the only negative point.

parking was downhill from the hotel

host was very friendly. parking nearby. the area is beautiful.