wifi didn't work

the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

pet friendly

the room was a good size and the wifi was fast too

good breakfast , nice room ,great view

we travelled with two kids and two doggies

also breakfast does not start until 7

good laundry service, efficient friendly staff

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bell staff and bar staff were hit and miss

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi very good, nice rooms, good quality/price ratio

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the passing parade of people and pets adds colour to an already colourful location

delicious breakfast, excellent restaurant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

restaurant food was incredible as was breakfast

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

spacious gym with bikes

so convenient for the port with a pet

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

good wifi

high-speed wifi very nice personnell complimentary coffee machine in the

is being refurbished so no bar or kitchen facilities

wifi was good and easy to access

laundry bill was expensive

unreliable wifi

bar & restaurant in building, so all convenient

room was as expected for 3 star rating; good wifi

not as pet friendly as most other pet friendly hotels

the hotel has an underground car park (max headroom 1

very handy for bilbao ferry port. strong wifi. clean budget hotel.

secure parking excellent

staff were friendly, free parking very

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

great pool and outside bar area

the bar was great, and breakfast was fab - lots of choice

perfect for families; my kids enjoyed the playroom

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

my kids would've appreciated internet tv. ;)

very uncomfortable with little kids

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

clean, comfortable, ample free parking, excellent breakfast.

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

gym is limited to the usual cardio kit from a decade ago and lacks any real weights (nothing >5gk)

great to have a pool too

we were 2 families meeting-up with 3 kids under

nice swimming pool

swimming pool delightful

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was very well located, near the guggenheim museum. the room service was also good.

i would not recommend for pet travelers and for remote workers

again should not say pet friendly as breakfast separately as no outside terrace

little effort appeared to be made to get the nightdress back from the laundry

chose this hotel for the location and facilities (swimming pool)

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

room service was very convenient, good food, a bit too high price, but it was expected

early check in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi was not good

wifi reception in room was poor

the wifi worked well

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi not goed

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

there was ample free parking on site

plenty of free parking on site (in front of hotel)

conveniently located off the main road in derio, near bilbao, with plenty of parking available

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet fee, not disclosed on booking

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

i got the same excellent service from the restaurant staff and room service

breakfast super! wifi too difficult to use.

the breakfast was varied and delicious

usage of the wellness facilities (infrared sauna and pool) are not complementary

a bigger gym

gym could have been better equipped. spa relatively expensive.

great breakfast. great staff. great location to museum.

my shirt got lost in the laundry

we loved the roof top bar with its fabulous view of the museum

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

we loved breakfast on the terrace (it was a bit expensive but worth it)

however, prices at the bar, for room service and for breakfast were ridiculous

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

the room service food was quite poor considering the quality of the main restaurant

- excellent breakfast - good wifi - gym was ok - free water in the

wanted to get a spa treatment in the evening at 8 p

hotel staff was very kind and helpful, also our pet felt welcome

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

nice coffee lounge and bar and very good restaurant, reasonably priced

very comfortable room, quick friendly service. restaurant & room service very good.

limited fruits at breakfast; cold at reception area; small gym

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

no kettle in the room, breakfast too expensive, little kids pay the full price

we enjoyed the reasonably priced breakfast with a nice choice of sweet and savory foods, and various drinks

pet care

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

wifi was slow for us and the pillows could have been better

property was fantastic - we had no expectations, but the bar downstairs was cool, the courtyard was good to

they charge 20 euros per pet, is a bit high

the gym was another great facility and a huge advantage of the hotel

nice room, great wifi reception

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

very nice hotel. breakfast was fantastic. i highly recommend.

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

room service

wifi connection was strong and reliable

is a scope of having more variety in the breakfast buffet

the room was very comfortable and room service was good value, a varied menu and delivered promptly

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

location, view, cleanliness, helpful staff and a great breakfast

location & breakfast

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

the room was very comfortable and clean, and the room service quite fast

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

early check in helpful as we arrived on early boat at santander

location, very clean, confort, fast room service

i found myself having to go to the hotel bar each morning to purchase a coffee to go

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

the breakfast is exceptional, and the staff is very friendly and welcoming

not a proper bar to relax in. room looked a bit tired.

the wifi coverage was inadequate in the room

breakfast was great with a big choice beautifully presented

a short walk to the guggenheim museum in one direction and the old town bar district in the other

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

wifi connectio very poor

good location nice bar and courtyard staff excellent

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

wifi wasn t working

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

gym is included until 10pm

is good selection but very average quality food, coffee is really not good, room service is only available

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

wifi works well

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

breakfast quite basic. wifi not very stable

good parking if you are driving

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

1st world complaint but wifi was a bit premier inn i

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location. room service was very good

the gym wasn't in action whilst we were there (we got the impression this might be an ongoing thing) so

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

well appointed room with a good shower and fast wifi

very good wifi, airco and shower pressure

hotel bar is lovely, and used by locals too

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

staff very friendly and kind. lovely gifts in the room for our kids.

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

good wifi, kettle and mini fridge in the room

wifi connection

nothing else, no bar or food facility

dry cleaning service despite it being listed on the in-room laundry information

fantastic location. early check in. complimentary drinks.

got an early check in and best room

room service food and breakfast is poor quality.

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

getting in very early they were very accommodating to allow us early check in

the view into the city from the bar area is incredible esp at night

the bar staff in particular maria

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the pool area was closed but look nice large space when open and i missed that when booking think it is

the pool outdoors was clean

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

no pool. bit far from town.

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

room service, one of our orders was a burger without vegetables and with goat cheese instead of

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby