private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

no room service menu in room, no coffee making facilities in room.

loads of comfortable seating in the bar

great place! the only thing is the wifi was unstable and really slow

fast and easy wifi

great service and the spa is very good.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

lovely hotel, nice staff, good breakfast, pet friendly and good parking

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

but i thought he was a bit rude towards us only because i have forgotten to write i had a pet with me, but was

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

very good wifi, airco and shower pressure

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

good fast wifi

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

staff was informative and flexible for a late check out

wifi works well

also, good space for parking which was needed

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

convivial bar and restaurant

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

hotel was in an excellent location close to everything and great for traveling with kids

nice gym for the training and good restaurant for the dinner

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

plenty of electrical outlets, wifi

pet friendliest hotel we have ever stayed

dry cleaning service despite it being listed on the in-room laundry information

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

bar was nice for a nightcap on the way home at night

room was a bit small but not a huge issue room service - probably ordered the wrong thing

wifi was

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

everything was great. there is a very nice bar and restaurant on top.

to separate us into separate floors which was disappointing as we were no longer next to my kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

location & breakfast

wifi was terrible

location and two interconnecting rooms we wonderful for the kids

wifi in the room could have been more consistent

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

wifi was good

the bar area could do with a bit of updating. the staff were great though.

the location was excellent. having the bar and restaurant in the hotel was a plus.

asked for laundry service and reception informed me to leave the plastic bag in my room

parking is few minutes from the hotel pet are not allowed in the room alone

wifi is blocking certain network services without giving you upfront or during usage a warning

bright and clean room and bathroom with very fast wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

there was ample free parking on site

helpful receptionists and bar staff

conveniently located off the main road in derio, near bilbao, with plenty of parking available

wifi was super slow.

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

snack bar in lobby very handy for drinks and meals

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

spa in house

location, nice rooms and the spa was amazing.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

we were above a casino so i wonder if they have some

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

the gym very basic

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi! very central location, perfect for tourists.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

nothing else, no bar or food facility

hotel staff was very kind and helpful, also our pet felt welcome

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

nice coffee lounge and bar and very good restaurant, reasonably priced

very comfortable room, quick friendly service. restaurant & room service very good.

limited fruits at breakfast; cold at reception area; small gym

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

wifi very

wifi is a little slow for my tastes although not bad

the breakfast was expensive

clean room. free parking. free wifi.

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

big pot in the kitchen would have been helpful

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the wifi worked well

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the wifi did not work everywhere

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

shower, and bathtub were too old room service (in other rooms) in the morning was too

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

i drive an ev and the hotel has two ev chargers in the car park that we were able to access (for no cost) so

my shirt got lost in the laundry

the bar at the top is beautiful with a great view over the guggenheim

amazing location, great staff, comfortable and quiet room, great wifi

the rooftop bar has a lovely atmosphere and great views

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

the same was the breakfast area and the breakfast itself was various and of high quality

requested a cot which we got in the room but also received a baby bath and kids pack

gym is quite small but it is really well equipped and it was empty so there was no problem

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

location not great, expensive (but there was a conference on) and poor bar area

breakfast could be a bit upgraded.

no kettle in the room , had to ask for a corkscrew. gym off site

nice clean hotel with free usage of a really good gym down the road.

breakfast was additional 11 euros and was amazing, it had local products

gym is sufficiently equipped and climate

enjoyed the lobby bar service

the gym is small, but offers everything

restaurante , great room with a lovely balcony , big and confortable bed, super clean, we had a pet bed and

location, the comfort of the room (with terrace), the bar with good drinks and food, the convenient parking,

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

location, breakfast and parking

nice room. pet friendly

couldn’t fault it, breakfast had a great selection, very fresh

little effort appeared to be made to get the nightdress back from the laundry

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

location , pet frendly , staff very helpful

a pool is alway nice!

there is a good gym on the roof

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

the staff from reception, dining and bar were all excellent

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

no room service to order some food

of room service/food options close by

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

for foreigners information, the air conditioning and wifi are up to standards and nothing to worry about

hotel a bit tried, unfortuately due to covid no facilities available except room service

great attention for kids

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

we were just waiting inside the hotel since the kids were cold

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

great breakfast and free parking place just in front of the hotel

the breakfast in the morning was exceptional

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

comfortable, friendly, welcoming, pet friendly hotel

room, only 5 mins drive from the airport and there was plenty of parking

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool is a great addition along with the bar and terrace

perfect for families; my kids enjoyed the playroom

no room service. aircon no working

great pool and outside bar area

laundry bill was expensive

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the charge 11 euros a night per pet. complete rip off.

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi working perfectly

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

location , cleanliness , wifi , good breakfast , value for money .

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

nothing apart from could do with an earlier breakfast time for camino pilgrims

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

good secure disabled parking, free wifi throughout and nice dog walking round about

the fact we arrived sunday the restaurant and bar was closed

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

great location for the port, secure free underground parking, very helpful and kind staff, large and well

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

great breakfast , fabulous staff . super clean everywhere

lovely pool area with bar and excellent view with fabulous sunset

poor room service

was 12,5 extra pax and 7) for kids

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

was 12,5€ extra pax and 7) for kids

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12