i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

good if used some more options of tapas at bar without ham.

amazing gym !!

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

the spa pool access costs 20 euro, but the spa is lovely - well worth the

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the hotel has a comfortable lounge bar which is good value

great place! the only thing is the wifi was unstable and really slow

great service and the spa is very good.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

dry cleaning service despite it being listed on the in-room laundry information

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

good restaurant, more than adequate gym, friendly staff

late check out always a bonus the double room was on the small side - okay for solo traveller

gym & leisure facilities

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was unstable and randomly dropped connection. really only complaint.

fantastic location, comfortable beds, great staff and a lovely breakfast.

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

very good wifi, airco and shower pressure

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

hotel bar is lovely, and used by locals too

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

gym doesn t open till 9am - wanted to use it @7

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

no bar or leisure facility

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

excellent breakfast bar very clean and great value

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

decent tv and wifi

nice cozy room, well equipped with well working wifi

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

might have been nice to have had better bar facilities.

the casino was the smallest little hole in wall i've ever been to

unfortunately, the one night we stayed here, they were doing construction on the casino next door to the hotel

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

amazing breakfast, bar and of course staff

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we

the breakfast was one of the best i’ve had, amazing value and great tasting

used the laundry service twice and both times we received our garments back already in the afternoon: this

really nice, good breakfast, good staff, early check in and late check out, good location

location, very clean, confort, fast room service

we could not reach room service or the front desk

not far from city center. has a gym.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

small tv with limited channels, wifi was spotty and often dropped the signal.

the wifi. to get wifi you had to put in your email address and it was then free

the bar area was a nice place to enjoy a nightcap after a day of discovery

the room was very comfortable and room service was good value, a varied menu and delivered promptly

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

variable wifi

location, view, cleanliness, helpful staff and a great breakfast

location and access to a gym

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

the location was great and the spa facility superb!!!

a short walk to the guggenheim museum in one direction and the old town bar district in the other

the gym is outside of the hotel but included in the

breakfast was great with a big choice beautifully presented

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

room was lovely, the parking solved a few problems and the breakfast was very good

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

no swimming pool !

gym is good

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the qr codes in the room for room service and such didn t work

the restaurant & bar staff also is very friendly & the chef is excellent

slow wifi, old furniture

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

gym was very small

hotel staff was very kind and helpful, also our pet felt welcome

my shirt got lost in the laundry

loved that the hotel is across the street from the guggenheim! loved the room service!

we loved breakfast on the terrace (it was a bit expensive but worth it)

the breakfast also served from this area was the best we had in our travels throughout spain and

check in, super friendly staff, free wifi, great location

they charge 20 euros per pet, is a bit high

the pool is not worth it. might as well take a run or go to the gym.

the swimming pool was cold.

the spa was wonderful the guys there helped as to relax and to feel special

staff and room service

strong wifi

great breakfast. great staff. great location to museum.

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

pet care

when we arrived, i checked the room service menu to order dinner the same night after we do a small tour in

had emailed about early check in due to an early flight with a child

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

clean room. free parking. free wifi.

wifi reception in room was poor

wifi and price

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the shower, and slow internet connection (wifi)

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

- excellent breakfast - good wifi - gym was ok - free water in the

no gym or pool etc.

the gym was modern, airy, clean and very accommodating

little effort appeared to be made to get the nightdress back from the laundry

room, location, wifi

the service, location, warm pool, cleaning, restaurant

great location with pool, gym and sauna

food from the room service menu was terrible

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

some facilities and better wifi connection

room service was fast and excellent

great attention for kids

very thoughtful stallf, allowed us to do an early check in and a laye checkout

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

no room service to order some food

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

it was pet friendly, but no water bowl for the

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

lively bar and restaurant

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

the beds were comfortable and wifi strong

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

friendly staff, many parking places, good food.

wifi did not work and the cafe is closed on weekends

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

conveniently located off the main road in derio, near bilbao, with plenty of parking available

we were just waiting inside the hotel since the kids were cold

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

great breakfast and free parking place just in front of the hotel

the breakfast in the morning was exceptional

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

great selection and kids loved the breakfast doughnuts

great pool and outside bar area

from the receptionists to the kitchen to the bar excellent team work

wifi, connection was ok however bandwidth was really limited

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

nice pet friendly room with small outside terrace

tooo many kids and very loud at the bar

wifi poor in the common areas

room, only 5 mins drive from the airport and there was plenty of parking

laundry bill was expensive

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the charge 11 euros a night per pet. complete rip off.

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel has an underground car park (max headroom 1

good off road parking under the hotel

laundry service was very expensive

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

location , cleanliness , wifi , good breakfast , value for money .

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

nothing apart from could do with an earlier breakfast time for camino pilgrims

restaurant food was incredible as was breakfast

delicious breakfast, excellent restaurant

room was excellent and superb wifi connection

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

strong and stable wifi

poor room service menu

not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

great breakfast , fabulous staff . super clean everywhere

lovely pool area with bar and excellent view with fabulous sunset