rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

the kids loved the ping pong table

i'd have loved to purchase this property and place a swimming pool right under the terrace

don t expect fast speed wifi, it s a place to rest and zone out after all

we had use of the garden and kitchen facilities

shared kitchen is extra charge and is not well equipped

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

the heated pool, in cloudy days, was very appreciated by us all, specially the children

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

pool was a hit with kids

the pool and the whole territory were beautifully maintained

were not allowed to play a game of golf unless you have a golfing licence

the gym facilities needed updating

room service menu is a little limited both in content and in opening hours - international visitors

is a lovely pet-friendly hotel with friendly staff and good food

nice pet friendly room with small outside terrace

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

location, tranquil setting, with ample free parking

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

lively bar and restaurant

breakfast quite basic. wifi not very stable

wifi not working in the morning.

no conditioner (only shampoo). wifi was hit-and-miss. no minibar.

very uncomfortable with little kids

free shuttle to and from airport

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

plenty of free parking on site (in front of hotel)

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

helpful reception and bar staff free airport transit

excellent. just loud music from bar opposite.

wifi didn't work

wifi was not good

wifi coverange in room was not existing.

wifi reception in room was poor

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

the pool area was closed but look nice large space when open and i missed that when booking think it is

gym facility

the kids enjoyed the snooker table

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

pet fee was the highest i've ever experienced: 25 per night

there is gym in the hotel with all essential equipment and a lobby bar that works till

are traveling with our pet

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

gym was very small

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

location and the breakfast was wonderful

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

room service at night came within 20 minutes as i had been notified

the wifi was very slow

good choice at breakfast and freshly cooked omelettes a great

gym was functional but a little sparse on machines

the gym was another great facility and a huge advantage of the hotel

the bar was very nice as well as the room service

my shirt got lost in the laundry

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

room was gorgeous. breakfast was very tasty. cocktails were amazing.

excellent gym with very new equipment

awesome location, friendly staff, smelled really good, great gym, great products

lovely staff who gave us an early check in and fab restaurant/bar

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the addition of the bar next door for a lovely breakfast was also fabulous

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

not far from city center. has a gym.

wifi was good

wifi worked well & good choice of television channels

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

1st world complaint but wifi was a bit premier inn i

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

it does not have a bar but there are plenty near by

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

a special commendation to all staff especially at reception and the bar lounge area

room service and location excellent.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

wifi works well

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

breakfast was solid with nice choices, and the rooftop setting was a great touch

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

had a minor problem accessing the wifi upon arrival in our room on the first day

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

facility is well-maintained and breakfast was excellent

the gym could be bigger. prefer a softer bed.

we had a lovely stay ,dine over in the old town lots of bars and restaurants

no coffee machine - only instant coffee gym tiny

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

wifi was a bit intermittent the wifi at reception was fine more unpredictable at select bilboa 100

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

again should not say pet friendly as breakfast separately as no outside terrace

i would not recommend for pet travelers and for remote workers

of room service/food options close by

asked for laundry service and reception informed me to leave the plastic bag in my room

parking is few minutes from the hotel pet are not allowed in the room alone

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

dry cleaning service despite it being listed on the in-room laundry information

room service available, brakfast very tasty and a restaurant within the same building

nice staff and good wifi, you can easily do video

quite expensive, and would like to have option for glass of wine in the room service not all full

room was a bit small but not a huge issue room service - probably ordered the wrong thing

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

little effort appeared to be made to get the nightdress back from the laundry

evening meal was really good and bar was fun too

the pool. i found it uncomfortable and small. same the spa. sorry.

wifi was not working/available at all in the hotel during our stay.

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

is a scope of having more variety in the breakfast buffet

is difficult to know where to request more as there is no hospitality department in the hotel and room service

the terrace bar was a nice oasis

bar ran out of crisps

), the gym is pretty nice, and the location is just great

enjoyed the lobby bar service

wifi was slow for us and the pillows could have been better

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

details for the dog and kids.

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

the gym needs updating

laundry bill was expensive

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

room was as expected for 3 star rating; good wifi

bar & restaurant in building, so all convenient

excellent cocktail bar with super sized g&t s just around the corner

dog not allowed in the bar which was empty!! shame

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

wifi was very poor and if you wanted better you had to pay

room service does not serve the full menu 24/7