good wifi

parking was easy

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

plenty of free parking

lively bar and restaurant

plenty of free parking on site (in front of hotel)

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

clean room, comfortable beds, breakfast opens at 5am

rooms are very small/basic, no plug next to one of the beds, wifi wasn't working

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

excellent parking car hire

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

in the room which would have been nice - it would have been ok if you could have called for room service for a

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

clean, cosy and spacious room, excellent breakfast, big parking lot.

great to have a pool too

gym, pool, lobby and room- all was great and service was all perfect

the pool area was closed but look nice large space when open and i missed that when booking think it is

cleaning room service staff were just so nice and professional

wifi only worked in the lobby, not the bedrooms

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

wifi reception in room was poor

big pot in the kitchen would have been helpful

wifi and price

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi in the room could have been more consistent

very comfortable bed and excellent room service and changeover

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

good wifi

very comfortable room, quick friendly service. restaurant & room service very good.

no gym

pet fees 25 per day

the gym could have more diverse equipment, though it's not a big deal.

are traveling with our pet

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the addition of the bar next door for a lovely breakfast was also fabulous

lovely staff who gave us an early check in and fab restaurant/bar

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

hotel bar is lovely, and used by locals too

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

1st world complaint but wifi was a bit premier inn i

excellent breakfast bar very clean and great value

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

hotel front desk super helpful, and breakfast was wonderful

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

great large room and room service and location close to old city and guggenheim museum by walk.

span and gym, location is great

exceptionally good breakfast

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

gym is essential to me and it's quite good, even provide water and snacks

wifi intermittent.

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

not far from city center. has a gym.

wifi was good

wifi worked well & good choice of television channels

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

good location in old town of the city (casco viejo), spacious and comfortable room, delicious breakfast with

we were travelling with our pet, the hotel staff was so thoughtful as they asked our pet's name before we get

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

limited hours for swimming pool and spa

the rooftop bar was a very nice

staff were very helpful snd the rooftop bar was a lovely place to relax

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

getting in very early they were very accommodating to allow us early check in

my shirt got lost in the laundry

is no room service during the day or evenings

room was gorgeous. breakfast was very tasty. cocktails were amazing.

staff very friendly location could not be better breakfast food and room wonderful

location, decor, hotel art/design, rooms,staff spa & gym

dry cleaning service despite it being listed on the in-room laundry information

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

is no room service for breakfast and the options offered in the evening are very scarce

wifi was

asked for laundry service and reception informed me to leave the plastic bag in my room

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

wifi wasn t working

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

we were above a casino so i wonder if they have some

room service wasn t great but that s a minor issue

easy to park with ev charging too

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

a limited room service menu.

great breakfast. great staff. great location to museum.

a bigger gym

breakfast was a little pricey

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

place to stay with our pet dog on the way to the port of bilbao

could do with a swimming pool.

the wifi wasn t very reliable.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

the breakfast was fantastic.

the gym is small but well equipped and it s always super nice to have a steam room

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

it was centrally located & pet friendly

no room service to order some food

little effort appeared to be made to get the nightdress back from the laundry

rooftop pool paired with the spa facilities were great

t like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold

good wifi, clean room and helpful staff, location just off the main street ok

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

great room service and breakfast

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi connection

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

wifi did not work first night

the roof top pool wasn't as big as i'd hoped but still nice to have it :)

on one occasion we had room service, we didn t have to wait too long and it was delicious

the spa and massage treatments were excellent and the welcome drink was a nice touch

we were able to bring her to the bar which was perfect

location, the comfort of the room (with terrace), the bar with good drinks and food, the convenient parking,

our was big and spacious, comfy beds, and internet/wifi worked like a charm

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

good tv, good mini bar and excellent service

room service was excellent and front of house people could not have done anything else for

they even let me have late check out (subject to surcharge)

wanted to get a spa treatment in the evening at 8 p

dog not allowed in the bar which was empty!! shame

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the hotel has a restaurant and a bar with good food and well-priced

the room was too hot and when we opened window got noise from the terrace bar below

good location nice bar and courtyard staff excellent

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

no kettle in the room, breakfast too expensive, little kids pay the full price

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

pet friendly

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

there was no room service menu in the room and no wifi instructions

the bed for the kids was not so good and their room lacked air-conditioning

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

and the gym nearby was included and definitely has exceeded my expectations

not a proper bar to relax in. room looked a bit tired.

very good breakfast, very comfy pillows, helpful staff and good location

room service food

laundry bill was expensive

wifi: free and worked well from our room

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

the pool is a great addition along with the bar and terrace

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

no children's menu/not much for kids to eat

laundry service was very expensive

parking included as well

location is good - near the port, in which restaurants and bars are located

free wifi

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

being single without kids

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

had room service as we were tired superb food and pleasant

great food locations nearby and breakfast, room (suite) and dinner were all

sandwiches, crisps etc, on offer at bar and restaurant

good wifi

fabulous location, beautiful room, clean, great bar area and terrace

safe, bar fridge and espresso maker with pods

very limited room service menu , food obtained from outside the hotel

good laundry service, efficient friendly staff

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy

bell staff and bar staff were hit and miss

bar again beautiful but again staff just need a bit more training

while we were there the weather was not very warm yet so pool etc

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

was 12,5€ extra pax and 7) for kids

was 12,5 extra pax and 7) for kids

wifi connection dropped and was not repaired in the weekend, although a backup connection was

great atmosphere in the bar and restaurant

the wifi did not work during the entire stay

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi connection not monitored at frecuent cuts

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

poor room service menu

very comfortable and staff very helpful. pet friendly which was great.

location, secure parking, room size, pet friendly

wifi didn't work

very handy for bilbao ferry port. strong wifi. clean budget hotel.

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

liked the staff, location, food, bar and excellent bedroom

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

nice little bar and restaurant