great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

helpful staff, lovely rooms, spotlessly clean, good food and wifi

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

we were just waiting inside the hotel since the kids were cold

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

convenient for airport. good shuttle bus service

great location, close to the airport with free shuttle service.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

free parking and quiet room

good wifi

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

wifi not working in the morning.

plenty of free parking

wifi signal was weak in my room, one night i could not even connect

wifi did not work and the cafe is closed on weekends

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

wifi reception in room was poor

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

big pot in the kitchen would have been helpful

wifi was not good

wifi coverange in room was not existing.

warm welcome & unexpected early check in. good breakfast

internet wifi was unreliable and slow

ev charger would not work with my means of payment

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

wifi wasnt working real well, also parking wasnt included

staff, facilated an early check in and always available to answer questions

breakfast choice was huge

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

wifi was terrible

location, really helpful staff, great bar and facilities, super safe parking.

gym and spa are excellent

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

swiming pool clean and good and gym is excellent

fast and easy wifi

my shirt got lost in the laundry

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

early check in, super friendly staff, free wifi, great location

the room service food is impeccable and all the staff are exemplary

no mention of wifi code, i had to ask

we travelled with kids, a small playing area could have been nice

the location was great and the spa facility superb!!!

perhaps book spa treatments before arrival?

and seems there are kids that time also they're running in the hallway

maybe wifi could be better, it is important for foreign guests

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

early check in helpful as we arrived on early boat at santander

wifi was good

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the bar is also great

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

excellent location, great breakfast, wifi worked well, love the view from my balcony

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

i would not recommend for pet travelers and for remote workers

of room service/food options close by

again should not say pet friendly as breakfast separately as no outside terrace

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

no spa facilities, sauna steam room etc...

great breakfast. great staff. great location to museum.

well equipped gym

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

limited hours for swimming pool and spa

amazing breakfast, bar and of course staff

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

wifi intermittent.

hotel bar was very nice, good drinks and food

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

lovely breakfast, good wifi - all great

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

i had to work for a while and the wifi was good

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the room is very nice too, comfortable beds, lots of space, good wifi and tv

wifi didn't work

little effort appeared to be made to get the nightdress back from the laundry

pool is rather small - no place to sit while the kids

also, room service was late when needed just for a cup of tea

not very pet friendly. staff unfriendly in reception and bar area.

great location with park and playground on the doorstep for kids

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

hotel in good location with parking garage equipped with ev charging station

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

dry cleaning service despite it being listed on the in-room laundry information

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

24 hour gym was really helpful after eating so much pintxos

gym is in basement and a little too warm for working out.

decent wifi. comfortable bed.

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

location, staff, breakfast,gym

if two people want to have room service, they cannot sit together

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

a swimming pool would be a good addition

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

and pet friendly

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

wifi was fast and reliable

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

gym was clean with good selection

they even let me have late check out (subject to surcharge)

asking 10 eur extra for better quality wifi is exaggerated

wanted to get a spa treatment in the evening at 8 p

dog not allowed in the bar which was empty!! shame

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

gym was well equipped, albeit a bit small for the size of the hotel

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

kids being sick and fighting in the streets outside from 4am until 7am

beds, cleaning services were spot on, access to the gym - covid safety measures in place

clean great breakfast lovely staff

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

it is not posible wifi connection

pet friendly hotel and the dog got his own bed

this was disappointing along with the fact that the room service did not include having the cups and glasses

the kids loved the ping pong table

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

special attention to the pet, with bed, water pots and food and toys

room service, one of our orders was a burger without vegetables and with goat cheese instead of

the wifi wasn t very reliable.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

decent tv and wifi

wifi can definitely work better

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the hotel has a restaurant and a bar with good food and well-priced

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

niggle was lack of 24hr room service

laundry bill was expensive

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

wifi did not work in room unless you sat by the door

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

breakfast could be a bit upgraded.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service food

the breakfast is exceptional, and the staff is very friendly and welcoming

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

laundry service was very expensive

parking included as well

very relaxed atmosphere for what is quite a busy bar area

has a free parking

staff is very very friendly and smily. private parking is very useful, location is cool

i'd have loved to purchase this property and place a swimming pool right under the terrace

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

parking in any spanish city is a nightmare and expensive

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

good laundry service, efficient friendly staff

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was

while we were there the weather was not very warm yet so pool etc

breakfast was one of the best i've ever had

we travelled with two kids and two doggies

the breakfast is very good there.

excellent choice at breakfast

good breakfast , nice room ,great view

kind staff good wifi 7 mb download / 10 mb upload

wifi connection not monitored at frecuent cuts

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

no wifi on the first floor

the wifi did not work during the entire stay

maybe in the height of the season, the bar nside the hotel would be open

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

had room service as we were tired superb food and pleasant

everything! the room, size of the room, bed, window view, staff, breakfast!

being single without kids

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc