i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

good if used some more options of tapas at bar without ham.

amazing gym !!

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

the spa pool access costs 20 euro, but the spa is lovely - well worth the

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the hotel has a comfortable lounge bar which is good value

great place! the only thing is the wifi was unstable and really slow

great service and the spa is very good.

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

very good wifi, airco and shower pressure

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

do not like the smart hotel concept where everything is controlled by a wifi card

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

1st world complaint but wifi was a bit premier inn i

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

water isn t topped up and only a bottle for one, same as toiletries - toothbrush for one, wifi not great,

roof top bar was not available.

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

we were travelling with our pet, the hotel staff was so thoughtful as they asked our pet's name before we get

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

dry cleaning service despite it being listed on the in-room laundry information

is no room service for breakfast and the options offered in the evening are very scarce

quite expensive, and would like to have option for glass of wine in the room service not all full

room service food and breakfast is poor quality.

front of house staff seemed a little inexperienced for such a high quality kitchen

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

- very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

pool not open

room service after 2nd night they did not refill anything nether shower gel nor water

used the laundry service twice and both times we received our garments back already in the afternoon: this

spa not operational

wifi not very stable.

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

the gym had good equipment

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

room service at night came within 20 minutes as i had been notified

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

location & breakfast

excellent breakfast and tipps from receptionist; close to main atrractions and metro

location and two interconnecting rooms we wonderful for the kids

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi connection

decent tv and wifi

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

the spa was fabulous

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

we wish we had the chance to check the gym and spa

perhaps book spa treatments before arrival?

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

unable to connect to wifi

the wifi is a bit slow and unstable.

pets allowed

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

partner hoped there would be a swimming pool

really good gym, considering it is a hotel gym

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

breakfast, cafe bar was lovely & good value

tasty meals at lounge bar in the hall, reasonable

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

wonderful hotel- spotlessly clean, allowed early check in

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi coverange in room was not existing.

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

big pot in the kitchen would have been helpful

wifi reception in room was poor

my shirt got lost in the laundry

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the rooftop bar has a lovely atmosphere and great views

spa did not open early.

the breakfast is exceptional, and the staff is very friendly and welcoming

nice clean hotel with free usage of a really good gym down the road.

very good breakfast, very comfy pillows, helpful staff and good location

breakfast could be a bit upgraded.

tea / coffee in room insufficient wifi poor

well equipped gym

cute spa set up and good looking gym even though i didn't use it

very good room service and a comfortable room

spa is extra charge and rather expensive. fitness room tiny.

the same was the breakfast area and the breakfast itself was various and of high quality

spa and kindness of staff

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

shower in the spa after the sauna/hammam

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

couldn’t fault it, breakfast had a great selection, very fresh

hotel bar has very limited opening times.

900 a night there was no breakfast included, no room service, bar closed early

the shower, and slow internet connection (wifi)

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

- excellent breakfast - good wifi - gym was ok - free water in the

no gym or pool etc.

the gym was modern, airy, clean and very accommodating

little effort appeared to be made to get the nightdress back from the laundry

room, location, wifi

the service, location, warm pool, cleaning, restaurant

great location with pool, gym and sauna

food from the room service menu was terrible

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

of room service/food options close by

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

the bed for the kids was not so good and their room lacked air-conditioning

this was disappointing along with the fact that the room service did not include having the cups and glasses

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

friendly staff, many parking places, good food.

conveniently located off the main road in derio, near bilbao, with plenty of parking available

had to continually log back into wifi!

convivial bar and restaurant

wifi was unusable the first night and then fixed

location, tranquil setting, with ample free parking

breakfast quite basic. wifi not very stable

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

we were just waiting inside the hotel since the kids were cold

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

great breakfast and free parking place just in front of the hotel

the breakfast in the morning was exceptional

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

comfortable, friendly, welcoming, pet friendly hotel

room, only 5 mins drive from the airport and there was plenty of parking

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool is a great addition along with the bar and terrace

perfect for families; my kids enjoyed the playroom

no room service. aircon no working

great pool and outside bar area

laundry bill was expensive

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the charge 11 euros a night per pet. complete rip off.

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi working perfectly

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

location , cleanliness , wifi , good breakfast , value for money .

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

nothing apart from could do with an earlier breakfast time for camino pilgrims

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

good secure disabled parking, free wifi throughout and nice dog walking round about

the fact we arrived sunday the restaurant and bar was closed

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

great location for the port, secure free underground parking, very helpful and kind staff, large and well

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

great breakfast , fabulous staff . super clean everywhere

lovely pool area with bar and excellent view with fabulous sunset

poor room service

was 12,5 extra pax and 7) for kids

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

was 12,5€ extra pax and 7) for kids

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

maybe in the height of the season, the bar nside the hotel would be open

no wifi on the first floor

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc