that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

the pool and the whole territory were beautifully maintained

pool was a hit with kids

the heated pool, in cloudy days, was very appreciated by us all, specially the children

wifi was a bit slow at times but the owners had the phone company working on it while we were there

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

don t expect fast speed wifi, it s a place to rest and zone out after all

i'd have loved to purchase this property and place a swimming pool right under the terrace

the kids loved the ping pong table

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

we were given laundry facilities (washing m,achine) and lourda didn't accept any payment for this

room had unexpected kitchen facilities

we even used the kitchen

there is a big kitchen you can use to prepare your own meal if you like

i liked the freedom and convenience of the different kitchen availability on the property

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

breakfast was amazing

breakfast was perfect and very tasty, served on the table with sweet and savoury options

service, cleanliness, breakfast could not be better

the breakfast is delicious and we the staff very gentle

host was very friendly. parking nearby. the area is beautiful.

no on site car parking

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

secure parking for our motorbikes and member of staff was excellent

a problem, but be aware that parking is on the road and a steep climb to the hotel

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

difficult to find car park on arrival. wifi was rather unreliable

nice bar in the building and great restaurant around the corner

chose this hotel because it was on our route to southern spain and was pet friendly and had secure parking

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

spa centre with two saunas and swimming pool are working every day untill 21

outsite pool was small for such a big hotel. parking garage 20 euro per day.

the wifi signal is substandard for living in the year 2021

a lot of free parking places in front of the hotel

good parking

could have done with air condition we had underground parking for our bikes with a lift directly to our

wonderful and friendly staff. room was comfortable . wifi great.

spacious room, easy parking. nice views.

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors

the bar and restaurant were pleasant and busy

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

beautiful, nice, clean, amazing swimming pool

all aspects superb. an ev charge point an added bonus

think food bought at bar should be allowed to be eaten at pool

the wifi was also very poor

gym facility

bar staff were kind even when we wanted a drink late into the

pili even did our laundry for us

the room service menu was extremely limited and needs to be extended for

good wifi

excellent breakfast and tipps from receptionist; close to main atrractions and metro

wifi was terrible

location, view, cleanliness, helpful staff and a great breakfast

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

also it would be nice to have fridge or something like that in the kitchen for beverages at least

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

big pot in the kitchen would have been helpful

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

not mention the wifi was amazing

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

excellent breakfast bar very clean and great value

it does not have a bar but there are plenty near by

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

pets allowed

hotel staff was very kind and helpful, also our pet felt welcome

breakfast and room service really good

the wifi is a bit slow and unstable.

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

hotel bar was very nice, good drinks and food

thanks to amazing bar

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

had a minor problem accessing the wifi upon arrival in our room on the first day

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the room is very nice too, comfortable beds, lots of space, good wifi and tv

breakfast was absolutely fantastic, really delicious.

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

kids gets free breakfast so that is a great

room was comfortable, wifi worked, staff very friendly and helpful

breakfast is so nice

used the laundry service twice and both times we received our garments back already in the afternoon: this

location, very clean, confort, fast room service

i found myself having to go to the hotel bar each morning to purchase a coffee to go

really nice, good breakfast, good staff, early check in and late check out, good location

the bar area could do with a bit of updating. the staff were great though.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

place to stay with our pet dog on the way to the port of bilbao

i will definite come back and i hope next time a can bring my pet with me

small gym. bus connection to the centre. delicious and versatile breakfast buffet.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

wifi works well

breakfast

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

late check out always a bonus the double room was on the small side - okay for solo traveller

is no room service for breakfast and the options offered in the evening are very scarce

good restaurant, more than adequate gym, friendly staff

asked for laundry service and reception informed me to leave the plastic bag in my room

bright and clean room and bathroom with very fast wifi

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

my shirt got lost in the laundry

great rooftop bar to enjoy the sunset

the room service food is impeccable and all the staff are exemplary

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

amazing location, great staff, comfortable and quiet room, great wifi

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

room service wasn t great but that s a minor issue

gym is basic

in the hotel is gym 24/7 and wellness and spa

we had a lovely stay ,dine over in the old town lots of bars and restaurants

the gym could be bigger. prefer a softer bed.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

the complimentary mini bar was a nice touch

partner hoped there would be a swimming pool

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food