service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

pay for the pool

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

breakfast was solid with nice choices, and the rooftop setting was a great touch

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

parking is few minutes from the hotel pet are not allowed in the room alone

used the laundry service twice and both times we received our garments back already in the afternoon: this

no pool, wifi wasn t very good, especially in the evening.

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

size room, bed, room service

wifi not very stable.

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

they seemed to be having a little bit of trouble with the room service

no tea and coffee in rooms. only outside of bar hours was that free.

gym is included until 10pm

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

loved everything. except for the bad wifi signal inside the room.

very good breakfast

dry cleaning service despite it being listed on the in-room laundry information

wifi was

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

fantastic super modern room, pet friendly

the wifi. it didn t work the entire time we were there. it was on and off (more off)

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

1st world complaint but wifi was a bit premier inn i

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

lovely staff who gave us an early check in and fab restaurant/bar

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

the bar was very nice as well as the room service

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

neither wi-fi, not cellular network worked at the gym

good choice at breakfast and freshly cooked omelettes a great

and what i absolutely loved is the surprise kit for the kids

room service was below par the shower had mold on the sides and the drain was semi clogged and

variable wifi

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service at night came within 20 minutes as i had been notified

wifi in the room could have been more consistent

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

excellent local café around the corner for coffee and breakfast

would have been even better if it had a pool

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

nothing else, no bar or food facility

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

facilities were excellent and i loved the gym

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

nice coffee lounge and bar and very good restaurant, reasonably priced

the gym could have more diverse equipment, though it's not a big deal.

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

trendy work location for a digital nomad with great wifi and lounge facilities to work from

my shirt got lost in the laundry

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

excellent room cleaning and room service staff

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

we loved breakfast on the terrace (it was a bit expensive but worth it)

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near

spa was ok but the hammam not hot enough

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

the honesty bar was a great idea

there was something like a kitchen with microwave, coffee and snack machine

wifi coverange in room was not existing.

wifi was not good

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi reception in room was poor

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

had a room service issue sadly

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

on one occasion we had room service, we didn t have to wait too long and it was delicious

the pool area was closed but look nice large space when open and i missed that when booking think it is

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

staff were so helpful sorting out the wifi

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

no kettle in the room , had to ask for a corkscrew. gym off site

and the gym nearby was included and definitely has exceeded my expectations

room service food

the breakfast is exceptional, and the staff is very friendly and welcoming

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

little effort appeared to be made to get the nightdress back from the laundry

wifi was impeccable, room was very clean, staff was welcoming, recommended

room, location, wifi

friendly staff, also towards our kids

evening meal was really good and bar was fun too

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

great gym and work space

no kettle in the room, breakfast too expensive, little kids pay the full price

when we arrived, i checked the room service menu to order dinner the same night after we do a small tour in

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

dog friendly, and with ev charging in the garage.

good tv, good mini bar and excellent service

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

they gym was amazing but the open lobby was comfortable

also, i found the wifi to be very slow and almost unusable at points so i am happy that i wasn't working during

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

friendly staff, early check in, comfortable room. very close to guggenheim museum.

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

wifi

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

very thoughtful stallf, allowed us to do an early check in and a laye checkout

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

helpful reception and bar staff free airport transit

conveniently located off the main road in derio, near bilbao, with plenty of parking available

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

no breakfast buffet restaurant, only a spanish style bar

paid extra because i was traveling with my kids who are 20 years old

the breakfast in the morning was exceptional

the room is big enough to put your luggage comfortably, the little bar downstairs is very

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

there is parking for guests

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

good wifi

lively bar and restaurant

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

bar and restaurant on site

chairs in the bar area could have been more comfortable

the bar staff were helpful and we had an enjoyable evening meal

great rooms and parking.

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

wifi did not work in room unless you sat by the door

the bar was lively

the charge 11 euros a night per pet. complete rip off.

the hotel is very pet friendly- with a dog bed and bowl provided in the room, and the bar (where delicious

in the room which would have been nice - it would have been ok if you could have called for room service for a

room was amazing, car parking easy, food first class and excellent value and we met some nice people to talk

is really a very beautiful historical building; it was better than expected, easy parking in front of hotel,

in room nor any where to make it yourself so had to get from bar each eve as 10 charge on room service

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi working perfectly

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

location , cleanliness , wifi , good breakfast , value for money .

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

nothing apart from could do with an earlier breakfast time for camino pilgrims

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

good secure disabled parking, free wifi throughout and nice dog walking round about

the fact we arrived sunday the restaurant and bar was closed

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

great location for the port, secure free underground parking, very helpful and kind staff, large and well

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

good laundry service, efficient friendly staff

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast),

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

great breakfast , fabulous staff . super clean everywhere

lovely pool area with bar and excellent view with fabulous sunset

poor room service

was 12,5 extra pax and 7) for kids

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

was 12,5€ extra pax and 7) for kids

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

maybe in the height of the season, the bar nside the hotel would be open

no wifi on the first floor

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi didn't work