open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

outsite pool was small for such a big hotel. parking garage 20 euro per day.

room service was quick and efficient, as well as being very tasty

wifi was buggy

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking was downhill from the hotel

no on site car parking

there is no parking on site

parking was a challenge the first night as there was an event in town and all the parking lots were

as others are reporting, the breakfast is a lovely touch

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

what a great hospitality. very nice breakfast. superb setting

there is a charging station for electric cars right in the parking lot

coziness, breakfast and quiet location. staff were very welcoming and nice.

acres of parking in front of the hotel which is set back off the road

free parking

spacious room, easy parking. nice views.

could have done with air condition we had underground parking for our bikes with a lift directly to our

location, staff, cleanliness, plenty of parking

and there is no wifi in the appartment, but only in the shared kitchen

communal kitchen needs updating and a good clean

comfortable beds, good shower, plenty of lighting where required, spanish tv, good wifi and a perfect full

great kitchen with the refrigerator and all necessary utensils available, free parking close to the

the room was warm and cosy, and we had a well equipped kitchen available to us

open with the fan and the open window as there s no ac (there was a festival on the street and kids playing

pet friendly and although perfectly clean there was still a faint but persistent smell of dog

5 to10pm can be a bit noisy with kids playing games below the open area

wifi is not that stable, mostly i use my internet

kids play in the square nearby

rooms were quiet and clean, the laundry service was quick and staff greeted you with a smile

good location, tasty breakfast, superbly clean rooms and all communal spaces.

breakfast was included, basic but good selection

staff facilities bedding bathroom breakfast

the personal was really nice and helped us with restaurants and they prepared the breakfast in advance in

wifi is very poor

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

difficult to find car park on arrival. wifi was rather unreliable

chose this hotel because it was on our route to southern spain and was pet friendly and had secure parking

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

good parking

great rooms and parking.

nice pool connected to a grand living room with lots of toys for our daughter and kitchen and views of the

there is also a playground and an indoor pool where children can enjoy playing

quiet and the most amazing view. beautiful decor . kitchen a bonus to pre own food

please also say hello to old lady, the owner of the bar in the village

wifi didnt work outside house in there compound

location, clean bathroom, smart dog and beautiful mountain view, comfortable equipment in the kitchen

our room had wonderful views over the garden, pool and countryside

difficult to find something to change. maybe having a car parking in the shadow would be a plus.

the kids enjoyed the pool and playing with the animals

we stayed in a room with kitchen facilities which helped us to have flexibility with meal choices

no wifi

very quiete location and view to the lake! super comfortable beds, free parking, nice breakfast

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

that would have been useful (the kids slept on the sofa in the leaving room

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the pool and the whole territory were beautifully maintained

pool was a hit with kids

don t expect fast speed wifi, it s a place to rest and zone out after all

plenty of free parking

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

staff are great, facilities are great. breakfast and bar facilities are great too.

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

wifi works well

nice view and staff are kind and friendly.the breakfast is good!

there was a small honour bar with tea and coffee free to help yourself to and a small selections of drinks at

free coffee downstairs all day, free parking, security not an issue

self service bar was a bit limited in choice of drinks.

continental style breakfast but you could order eggs

i'd have loved to purchase this property and place a swimming pool right under the terrace

the kids loved the ping pong table

as the area is very busy in august parking in nearby villages was difficult/impossible

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

old fashioned authentic basque premises with car parking

wifi was a bit slow at times but the owners had the phone company working on it while we were there

parking is available and with enough spots

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

spotty wifi requiring frequent re entry of username and password.

no breakfast buffet restaurant, only a spanish style bar

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

by doubtful extra charge for kitchen facilities

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

we were not expecting to have to pay for kitchen facilities.

kids were not allowed to use indoor pool

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

no room service menu in room, no coffee making facilities in room.

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

very handy to have outdoor pool despite having to share with gym

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

could do with a swimming pool.

gym is something out of this world for a hotel

room service, one of our orders was a burger without vegetables and with goat cheese instead of

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

great to have a pool too

fabulous hotel and very pet friendly

wifi could have been a little bit more stable. lost connection sometimes but no big deal.

room, only 5 mins drive from the airport and there was plenty of parking

not mention the wifi was amazing

the addition of the bar next door for a lovely breakfast was also fabulous

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

great location. fabulous friendly staff. great bar & restaurant next door.

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

excellent breakfast bar very clean and great value

wifi can be patchy

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

given that we were with small kids, this was a huge hazard

thanks to amazing bar

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

wifi had restrictions and we couldn't access streaming and betting pages

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

the main reason was the fact of being pet friendly

dry cleaning service despite it being listed on the in-room laundry information

the wifi worked perfectly too

room was a bit small but not a huge issue room service - probably ordered the wrong thing

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

is no room service for breakfast and the options offered in the evening are very scarce

the room service menu was extremely limited and needs to be extended for

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

wifi very slow

the complimentary breakfast was generous

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

no one answers the ring for room service / house keeping

the price of accessing the spa area, which is 20eur for 1 hour.

fabulous rooftop bar to end the day