don t expect fast speed wifi, it s a place to rest and zone out after all

i'd have loved to purchase this property and place a swimming pool right under the terrace

the pool and the whole territory were beautifully maintained

pool was a hit with kids

pool was a hit with kids

the heated pool, in cloudy days, was very appreciated by us all, specially the children

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the kids loved the ping pong table

wifi was a bit slow at times but the owners had the phone company working on it while we were there

parking is available and with enough spots

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

we had use of the garden and kitchen facilities

by doubtful extra charge for kitchen facilities

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

that would have been useful (the kids slept on the sofa in the leaving room

there is a charging station for electric cars right in the parking lot

driving to durango means severe parking issues and no alcoholic drink possible

room, excellent hosts and great breakfast

was no frigde in the room (and the one of the kitchen was full)

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking outside property. this was the only negative point.

parking was downhill from the hotel

no on site car parking

professional welcoming staff, good parking, wifi good, breakfast good, beautiful surroundings.

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

good wifi included

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

the gym (although it was a bit smelly) so close to town, easy to explore from the hotel

location and room. pool great and bar good

swimming poole lacked sun beds. had to pay extra for spa facilities

staff are great, facilities are great. breakfast and bar facilities are great too.

wifi works well

wifi was unusable the first night and then fixed

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

good parking if you are driving

the grounds and building were lovely. great bar and restaurant and the view was amazing

seamless access to driving range & golf course

is a lovely pet-friendly hotel with friendly staff and good food

friendly helpful staff, lovely food & good selection, quiet room very spacious, nice shower, pet friendly,

fabulous hotel and very pet friendly

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

parking in any spanish city is a nightmare and expensive

private parking

helpful reception and bar staff free airport transit

the wifi in the room is very weak

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

there was ample free parking on site

no conditioner (only shampoo). wifi was hit-and-miss. no minibar.

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

free parking is a great perk as well as the free breakfast that is included

my kids would've appreciated internet tv. ;)

the breakfast in the morning was exceptional

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

had room service on the last night - the burger was great and the wine good

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

could have done with air condition we had underground parking for our bikes with a lift directly to our

spacious room, easy parking. nice views.

good parking

missing a fridge and tea/coffee facilities for this price. wifi was not strong enough.

very friendly staff. very spacious rooms. lots of parking on front of the hotel

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

there wasn't room service either

problem was that i could not get the ev charger to work

the snack bar at night has also good selection of wine, beer and pintxos

child seat in restaurant, not so good breakfast for kids

well appointed room with a good shower and fast wifi

the bar is also great

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

excellent location, great breakfast, wifi worked well, love the view from my balcony

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

wifi in the room could have been more consistent

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

location and the breakfast was wonderful

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

gym is essential to me and it's quite good, even provide water and snacks

they also managed to accommodate my request for an early check in

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

the breakfast was wonderful!

great location in the old town. great sized rooms and breakfast was fantastic

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

water hot, wifi fast and self-service continental breakfast generous

wifi was not good

wifi coverange in room was not existing.

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

there was something like a kitchen with microwave, coffee and snack machine

internet wifi was unreliable and slow

nice coffee lounge and bar and very good restaurant, reasonably priced

wifi average.

well situated to walk to guggenheim and old downtown, exceptional staff and room service

pet fee was the highest i've ever experienced: 25 per night

used the laundry service twice and both times we received our garments back already in the afternoon: this

location, very clean, confort, fast room service

wifi not very stable.

we ordered a pizza through room service

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and seems there are kids that time also they're running in the hallway

good wifi, tv with international channels

spa in house

we travelled with kids, a small playing area could have been nice

dry cleaning service despite it being listed on the in-room laundry information

gym & leisure facilities

wifi was

good restaurant, more than adequate gym, friendly staff

gym is in basement and a little too warm for working out.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

restaurant & room service & bar on the rooftop

great rooms and lovely rooftop bar and restaurant

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

asked for laundry service and reception informed me to leave the plastic bag in my room

bright and clean room and bathroom with very fast wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

wifi is blocking certain network services without giving you upfront or during usage a warning

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

gym is included until 10pm

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

my shirt got lost in the laundry

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

great rooftop bar and food

wifi is not so good (6 floor) and the breakfast could have more variety.

the breakfast also served from this area was the best we had in our travels throughout spain and