wifi coverage was poor in the hotel rooms

sofa and bar area

clean, comfortable, ample free parking, excellent breakfast.

great breakfast and free parking place just in front of the hotel

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

the wifi in the room is very weak

there was ample free parking on site

spotty wifi requiring frequent re entry of username and password.

excellent wifi

also, good space for parking which was needed

the beds were comfortable and wifi strong

plenty of free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

in the room which would have been nice - it would have been ok if you could have called for room service for a

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

clean, cosy and spacious room, excellent breakfast, big parking lot.

great to have a pool too

wifi reception in room was poor

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

big pot in the kitchen would have been helpful

wifi was not good

wifi coverange in room was not existing.

warm welcome & unexpected early check in. good breakfast

internet wifi was unreliable and slow

ev charger would not work with my means of payment

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

wifi wasnt working real well, also parking wasnt included

staff, facilated an early check in and always available to answer questions

breakfast choice was huge

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

wifi was terrible

location, really helpful staff, great bar and facilities, super safe parking.

gym and spa are excellent

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

swiming pool clean and good and gym is excellent

fast and easy wifi

one day room service was poor

neither wi-fi, not cellular network worked at the gym

snack bar in lobby very handy for drinks and meals

great for families and kids, close to tram for connection to metro so getting around was a breeze

the location was great and the spa facility superb!!!

my shirt got lost in the laundry

the bar at the top is beautiful with a great view over the guggenheim

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

the rooftop bar has a lovely atmosphere and great views

great rooftop bar to enjoy the sunset

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi not very stable.

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

early check in helpful as we arrived on early boat at santander

wifi was good

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the bar is also great

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

excellent location, great breakfast, wifi worked well, love the view from my balcony

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

great rooftop bar with a nice

convenient location. spacious room for family with 2 small kids.

they even had to fun out and buy ice cream for our kids b/c they were out

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

water isn t topped up and only a bottle for one, same as toiletries - toothbrush for one, wifi not great,

excellent breakfast. excellent staff members.

breakfast was a little pricey

requested a cot which we got in the room but also received a baby bath and kids pack

cute spa set up and good looking gym even though i didn't use it

no spa facilities, sauna steam room etc...

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

lovely breakfast, good wifi - all great

definitely pet friendly, supplying pet bed, treats and feeding bowls

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

i would not recommend for pet travelers and for remote workers

it was centrally located & pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

i had to work for a while and the wifi was good

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the room is very nice too, comfortable beds, lots of space, good wifi and tv

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

gym & leisure facilities

room was a bit small but not a huge issue room service - probably ordered the wrong thing

bar was nice for a nightcap on the way home at night

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

the bar was not well stocked

room service food was not good by any means unfortunately but we loved the woman who delivered the

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

no room service which i expected for a 5-star hotel.

the breakfast was fantastic.

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

little effort appeared to be made to get the nightdress back from the laundry

room service was very convenient, good food, a bit too high price, but it was expected

friendly staff, also towards our kids

there was not room service

friendly staff, also towards our kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

pet friendly, but sadly only in the room, dogs are not allowed to the restaurants etc

and pet friendly

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

the spa was wonderful the guys there helped as to relax and to feel special

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the kids said the staff were really friendly to them, there were free soft drinks available in the

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

good gym and average breakfeast

room service does not serve the full menu 24/7

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

- excellent breakfast - good wifi - gym was ok - free water in the

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

clean great breakfast lovely staff

no kettle in the room, breakfast too expensive, little kids pay the full price

hotel bar has very limited opening times.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi! very central location, perfect for tourists.

nothing else, no bar or food facility

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

niggle was lack of 24hr room service

bar was well stocked with friendly staff

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

difficult to connect to wifi, horrible bad speed.

wifi could be better

some facilities and better wifi connection

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

small gym. bus connection to the centre. delicious and versatile breakfast buffet.

the walk up the hill is grinding and the bar prices have ramped up somewhat.

the little play area for kids at breakfast was fantastic

very good breakfast, very comfy pillows, helpful staff and good location

electric kettle, ac fully controlable, breakfast nothing special but good

not a proper bar to relax in. room looked a bit tired.

breakfast brunch was worth it for each day

the gym is outside of the hotel but included in the

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

laundry bill was expensive

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

there was zero wifi connectivity, even though this was advertised

no food or bar facilities, closed down

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

the pool is a great addition along with the bar and terrace

wifi pretty bad. dont get a room near the pool, unless you are a big fan of adele!!

no children's menu/not much for kids to eat

laundry service was very expensive

parking included as well

location is good - near the port, in which restaurants and bars are located

free wifi

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

being single without kids

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

had room service as we were tired superb food and pleasant

great food locations nearby and breakfast, room (suite) and dinner were all

sandwiches, crisps etc, on offer at bar and restaurant

good wifi

fabulous location, beautiful room, clean, great bar area and terrace

safe, bar fridge and espresso maker with pods

very limited room service menu , food obtained from outside the hotel

good laundry service, efficient friendly staff

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy

bell staff and bar staff were hit and miss

bar again beautiful but again staff just need a bit more training

while we were there the weather was not very warm yet so pool etc

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

was 12,5€ extra pax and 7) for kids

was 12,5 extra pax and 7) for kids

wifi connection dropped and was not repaired in the weekend, although a backup connection was

great atmosphere in the bar and restaurant

the wifi did not work during the entire stay

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi connection not monitored at frecuent cuts

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

poor room service menu

very comfortable and staff very helpful. pet friendly which was great.

location, secure parking, room size, pet friendly

wifi didn't work

very handy for bilbao ferry port. strong wifi. clean budget hotel.

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

liked the staff, location, food, bar and excellent bedroom

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

nice little bar and restaurant