shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

by doubtful extra charge for kitchen facilities

we were not expecting to have to pay for kitchen facilities.

wifi was a bit slow at times but the owners had the phone company working on it while we were there

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

don t expect fast speed wifi, it s a place to rest and zone out after all

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

the pool and the whole territory were beautifully maintained

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

i'd have loved to purchase this property and place a swimming pool right under the terrace

the kids loved the ping pong table

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

a swimming pool would be a good addition

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

rooms are spacious, wifi great

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

wifi could have been a little bit more stable. lost connection sometimes but no big deal.

nice pet friendly room with small outside terrace

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

small golf course and driving range

was a very comfortable golf hotel with ample parking which was outside and easily accessible

location, tranquil setting, with ample free parking

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

lively bar and restaurant

breakfast quite basic. wifi not very stable

wifi not working in the morning.

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

as others are reporting, the breakfast is a lovely touch

there is a charging station for electric cars right in the parking lot

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

coziness, breakfast and quiet location. staff were very welcoming and nice.

hotel next to the airport. free parking, 10 minutes from bilbao.

there was ample free parking on site

helpful reception and bar staff free airport transit

plenty of free parking on site (in front of hotel)

had to continually log back into wifi!

parking outside property. this was the only negative point.

parking was not on site but just 50m away

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

parking was downhill from the hotel

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

the room is big enough to put your luggage comfortably, the little bar downstairs is very

shuttle service was a huge bonus

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

also, the place runs amok with kids, screaming, yelling, running, inside and out

they reopened the bar late at night so we could get a welcome nightcap on our return

good wifi included

private parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

the bar food and coffee was excellent

the gym (although it was a bit smelly) so close to town, easy to explore from the hotel

wifi in our room (room 119) was the worst we have experienced anywhere in four weeks of travelling

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

had room service on the last night - the burger was great and the wine good

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

nice bar in the building and great restaurant around the corner

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

difficult to find car park on arrival. wifi was rather unreliable

chose this hotel because it was on our route to southern spain and was pet friendly and had secure parking

wifi reception in room was poor

big pot in the kitchen would have been helpful

wifi was not good

there was something like a kitchen with microwave, coffee and snack machine

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

location and the breakfast was wonderful

the complimentary breakfast was generous

free wifi was mostly good but often dropped in the room but remained good in the lobby area

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

however, room service had a nice selection and the delivery was timely

the wifi is a bit slow and unstable.

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

breakfast and room service really good

facilities were excellent and i loved the gym

location and the roof top. staff were friendly and the bar was excellent

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

wifi was spotty inside the room itself

not mention the wifi was amazing

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

wifi can be patchy

good fast wifi

the bar was very nice as well as the room service

and what i absolutely loved is the surprise kit for the kids

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

kids gets free breakfast so that is a great

the location was great and the spa facility superb!!!

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

design, pet friendly, location great, the staff very welcoming and friendly,

gym was closed - that should be made clear on the hotel site on booking.com

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi worked well & good choice of television channels

time of gym ( from 10 am) is not guest friendly

location, very clean, confort, fast room service

wifi connection was very bad!

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

lovely breakfast, good wifi - all great

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

the rooftop and the gym are the cherries on this beautiful cake

the bar on the roof was nice but the staff were not very welcoming.

- very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

do not like the smart hotel concept where everything is controlled by a wifi card

my shirt got lost in the laundry

is no room service during the day or evenings

in addition charge 4 eur for each room service

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

awesome location, friendly staff, smelled really good, great gym, great products

dry cleaning service despite it being listed on the in-room laundry information

gym was sufficient for a light workout

good restaurant, more than adequate gym, friendly staff

great room, free upgrade and free late check out. i really recommend this place.

feels a little expensive for size of room and lack of amenities like gym, etc

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi was a bit sporadic

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

parking is few minutes from the hotel pet are not allowed in the room alone

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

plus welcome pet packs for our two dogs with toys and treats - it was a lovely surprise and they loved it

if the sercotel gran bilbao also had a pool it would be heavenly!

lovely hotel, nice staff, good breakfast, pet friendly and good parking

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

gym is basic

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

room service wasn t great but that s a minor issue

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

the same was the breakfast area and the breakfast itself was various and of high quality

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

well equipped gym

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

the location was excellent and the breakfast had a great variety of offerings

the price of room service was reasonable, and the cake

wifi is a little slow for my tastes although not bad