booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

requested an early check in and got one after speaking to the manager of the front desk

room service actually surly and aggressive

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

there was a used bar of soap in the shower when we checked in

clean and comfortable. very friendly staff. nice bar lounge area.

little tired. water bottle machine broken in gym.

the l2 ev charger on the non handicap spot is broken.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

great location for shows at cap theatre. decent bar food.

great location, love the laundry room and gym top! ?

laundry was expensive--$2

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

nice rooms and indoor pool

staff is very professional and friendly, the rooms are very clean and the swimming pool is a nice touch

room service brings food and coffee in to go cups and packages

need to request room service

bed is very comfortable, great location in downtown white plains, and the free shuttle to the airport is a big

small laundry facilities

stains on carpet, wifi didn't work, broken shower head messed up my romantic weekend with my

there is no room service during the day/night or full service menu during midday

had some difficulty ordering from room service, especially from the city pizza restaurant

couldn't have room service

there is a brand new laundry room with many machines

there was a laundry in the building

breakfast was sufficient

breakfast was not great but everything else was really good

also, we had some issues upgrading our free to high-speed wifi, and i thought it was not a big deal

small room no laundry service

it is 2017. the wifi should work.

some better lighting in the parking lot since we arrived after dark.

breakfast was very poor it used to be much better with fruit and yogurt included you should look

spa and workout facilities

also for a long stay which mine was, i would have appreciated a laundry room, which there was not

so, everything i had like; water and juice for the kids were at room temperature

really has everything i'm looking for in a business stay: it's clean, good gym, nice coffee station in morning

over 100.00 dollars worth of room service left in the hallway by the cleaning lady. ..

wifi reception terrible. multiple calls to the front desk to resole the problem with no success.

room laundry / cleaning of room - had to call daily for cleaning and towels and change

the laundry situation a big issue

laundry was out of order

our room also was next to the laundry and vibrated all night long in addition to being able to hear the dryers

laundry room was out of service

they have laundry facilities & location is good.

i realized after booking that there were smoking rooms

could not get a non-smoking room

smoking room stench is too unbearable.

can never gain access to wifi

the room was missing an ice bucket bag, a laundry bag, a bar of soap and had only one skirt hanger

no free parking, no free continental breakfast, no laundry room.

no place to do laundry

keep telling them that they need a couple more weight resistance machines in their small gym instead of the bar

really liked the peter thomas roth toiletries

the laundry facility was clean

also, appreciated the guest laundry facility but not the terms and conditions for accessing 'free' wifi

breakfast internet free and people very nice sweet shop laundry and restaurant very

parking breakfast internet free and people very nice sweet shop laundry and restaurant very

room was spacious and the staff was wonderful including the bar /restaurant area,we had an amazing time

i liked the spacious room and large bed. the gym was nice as well.

wood floors & nice lobby needs a bar so u can hang out !

the gym was well equipped and the lobby was clean and welcoming

problems in room from dirty bathroom ( sold out so had to be allocated a downgrade room at pet floor and no

good wifi, location, relatively modern and well kept hotel

parking at facility, helpful staff, restaurant and bar on premises

kids were knocking and then getting in the elevator

i did try to order room service at 9:40 pm and no one answered

in the mini-bar, they had forgotten to stock it

room service, they recommend delivery by local restraints

add additional waffle maker, and more selections of breakfast choices would be good.

from the front desk, to maintenance, parking, housekeeping and the folks in the kitchen, everyone was friendly

nice bar in the reception and it should be open will midnight

nice and complete gym

very clean, nice room, great complimentary breakfast. convenient valet parking

very clean, lots of room. kids loved the pool. appreciated having the laundry available.

check in, very very pleasant staff, room was sizeable and clean, the fitness center is great, the breakfast was

didn t like when i arrived there was a jewish meeting go ahead and there was kids playing football in hallway

very clean, lots of room. kids loved the pool. appreciated having the laundry available.

wifi was non-functional...very slow when it worked, but most of the time it didn't work.

beds were not made up; no fresh towels were provided; no laundry bag in closet

they even had guest laundry facilities which was very helpful for solo travelers like me who pack light

the drinks at the bar and the breakfast are crazy expensive.

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

parking expensive! bar expensive!

we had occasion to use the laundry - it was complicated and expensive

laundry cards were not during our stay --> we left the third day

the guest laundry facility was helpful

parking garage is below the building

it was an extra large room with a fully equipped kitchen (one suggestion include a basic toaster) but other

when we checked in we found that the advertised free shuttle to the train station was not running due to covid

shuttle service offered but not to venues at night

good wifi

was simple, but great when you wake up with hungry kids

no hot breakfast, no pool, but you can't have everything and the price is great

location ,staff laundry room

the laundry room area unclean

not enough laundry machines, and the machines are outdated

the laundry washing machine was leaking all over the floor

was great i liked the fact that there are laundry facilities there that are 24hrs

the breakfast selection was not that great but we managed with it.

clean, friendly, nearby, nice breakfast set up

$5.00 parking fee

this was a major factor for us-with the long drive, the little kids needed a place to burn off some road trip

gym is having literally 90s instruments with rust and half not working, building is old, and

laundry facilities

understand there's safety precautions but if a parent doesn't mind the kids in a hot tub neither should day or

there were a quick option for the kids for breakfast continental breakfast would be great

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

late check out wasn't problematic-free parking

desk said pool was closed due to emergency

room service was really good

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

clean, good service, good breakfast.

breakfast was good!

the dryer was not clean and the microwave was on the laundry room.

that near by there is a supermarket, and the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

did not know i had to use coins for the laundry. a card would have been more beneficial.

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

tv not working icemaker not working laundry not working

clean comfortable laundry was great

the rooms were very big, clean and had a mini kitchen with sink, microwave and fridge.

is a friendly, family facility, the pool very good clean area.

wifi

it lacked a large garbage can in the kitchen area.

there was an event going next door at the amusement park and they were renting out parking.

clean, quiet, spacious room, bathroom, and kitchenette

breakfast was not what me and my family expected but it was ok

i felt like home, the design layout was design of comfort to make the customer feel like home, kitchen, bathroom

did not have breakfast

friendly staff, like the late check out, roomy suite.

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

chose location because it offered a guest laundry

great location, pet friendly, dog park 1/4 mile away, spacious room. hot shower, space to work.

i asked for a smoking room that i did not get otherwise it was good

person a room up from me was never going to sleep always up and i couldn t sleep and the bath spa was a little

pet friendly

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

the laundry room was a few doors way from us and early in the morning we could hear every word they

room too close to laundry and pool. chemicals smell too st

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

would have enjoyed a kids menu or some kids options, and or microwave in the room

gym was very safely set up

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

clean and spacious rooms, free use of laundry room

no capacity issues with the gym

option (order for pickup downstairs) so that was helpful for managing breakfast in the hotel with kids

the room was super clean and spacious, staff was terrific and helped us with early check-in and late check out

kevin at the bar was phenomenal

the bar wasn't taking cash and the atm was broken

a little far away from my grand-kids , but worth the drive t the north shore

we had breakfast included in our stay and it was very good

breakfast buffet was great, the property is a beautiful old mansion.

lot of teenage kids running around the property with no supervision

laundry room and bed comfortable

the room, access to laundry room, and fulfilling breakfast.

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

no room service

great location. decent room. gym and pool.

no laundry

free tasty breakfast, free parking. spacious, clean, nice

the bar service is excellent too

the food room was very small, for such a large size hotel there was only a small bar eating area

rooms are not the cleanest bar was closed

ice machine non-functioning and no laundry bag in closet.

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry is near the pool

was a strong smell of cat urine by the laundry room

the cleanliness and laundry site

parking an issue and nowhere to walk the dog

pet hair on a chair

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

i saw a coachroach in the hotel laundry room

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

we did not use the pool or the workout area, or the bar and food service

just some kids running making noise beside that it was good

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

everything the breakfast the room was clean it was amazing i never stay in the place like that

too fluffy, knocks on our door or calls asking if we wanted room service add odd hours like late night or early

the breakfast was good. the service was good

room service not being available.

and the room service was good also, the room was clean including the bathroom

availability of microwave and place to wash laundry was nice

having a laundry room was something i really liked

was boiling hot day and pool not

plenty of parking

staff extremely friendly and helpful. late check out was a real bonus. lots of parking.

noisy room i was next to laundry room place needs a total renovation

laundry next to our room

lady who does the laundry for the facility is also very accommodating

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

very clean with comfortable beds. free breakfast was good. free wifi.

the room above mine had kids stomping or running around 12 am in the morning

breakfast was nice and a particular lady in the kitchen was

the staff were super helpful in the kitchen area

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

the water pressure is amazing and the morning breakfast was a free surprise

happened to stay room where some kind of laundry machine running like noises all night

restaurant and coin operated laundry on site.

the room was very clean, and the laundry facility was great very useful as we had to stay for a few days

great gym and pool. convenient laundry room. useful shuttle service

very clean polite staff comfortable beds great wi fi plenty of parking

the room comfort, breakfast.

very convenient, beautiful new hotel, with rooftop bar, large rooms i think most of them with kitchen area

breakfast and guy at front desk

the kitchenet has all you need for staying several days and cook if you want to

no sponge to clean with in kitchen.

didn't really care for the breakfast only because i don't eat red meat and wish that they had alternatives like

breakfast not included due to cov 19

clean, location, room service, restaurant in the building, parking, kind staff

the gym was closed

lower level rooms view to a wall. bar closes way too early.

i loved the view, the room size, the bathroom, pet friendly

good location. wifi was fast. breakfast is good. staff is very friendly.

i chose this hotel because it was pet friendly and had a great rating

i wish the restaurant or roof top bar was open but i understand we are still dealing with covid

good location, comfortable room and great shower - lots of water pressure! very good gym.

location, overall aesthetics, provision of laundry room

lovely staff, lovely bar and lovely meal. wifi was good bed was comfortable

room was a bit smaller than expected given the price point and there is no gym.

showers, and it would have been nice to provide a couple utensils and dishes in the kitchenette that was present

overall location. ease of access. parking. facility accommodations. dining on site.

no laundry bag

laundry room is in a safe location near the front desk

there was a kitchenette in the room and they have a laundry room!

no breakfast or vouchers, wifi not free for adequate speed, no area info or hotel info

friendly staff, plenty of parking, and rooms were a good size.

it is right next to the laundry and maintenance rooms

the pool

kids like to swim so the blue lights in the pool and the hours it was open was perfect

friendly staff, clean, things were up to date. our kids loved the pool.

that you had a bar in the lobby!

free wifi. marco polo restaurant was very good. room, beds were comfortable.

the wifi connection was unreliable.

had no signal, wifi too weak to cast shows from phone, refrigerator did not work, heat was out in hotel - space

found ants in bathroom and there was dirt in kitchen sink

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

a great pool, whirl pool, laundry facility, excellent location right off of rte 95

i was able to do laundry which was great since we stayed here in the middle of a 16 day trip

taped off exit doors by front desk, hot tub out of order, flickering or non working lights in laundry and room

also, no free wifi

haha great outdoor seating - bar was open late - breakfast was delicious- i would definitely recommend this

i like the laundry room and continental breakfast was great

laundry

when i asked to get our room cleaned they said we have no room service available today

great staff, polite and efficient. clean rooms and enjoyable breakfast and lounge area.

in-house snack and drink bar could offer a wider range of food

months advanced booking and i was assigned a room opposite the staff laundry area and meeting rooms where desks

breakfast and laundry

a good bar and kitchen

the kitchen facilities were ok, but not as good as i thought.

the room service was a nice amenity however the phones in my room did not work so i couldn t enjoy

really, really, really weird that someone else's laundry ended up in our room

did not like that there was no on site laundry area

property charged my card before i reached the property, and the room did not have a sink nor laundry services

there was no breakfast and laundry room was out order

definitely not a place to stay with kids