room service not being available.

and the room service was good also, the room was clean including the bathroom

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

fully functioning kitchen in our suite

location, breakfast, comfortable.

clean and spacious rooms, free use of laundry room

the place was clean. they offered pet treats.

we were able to early check in and late check out

the gym was ok, the rest didn't have anything special

a limited continental breakfast would have been nice. kids should been able to eat free.

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

laundry is near the pool

was a strong smell of cat urine by the laundry room

the cleanliness and laundry site

free parking and wifi is a plus

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

my only recommendations are towels available at the pool, sauna needs to be serviced in women s locker room

we had no room service, no tea packets in the room

elevator was grimy and slow, the bar needs a bit of music

gym had everything one would want for a workout

wedding took up the whole lobby and entire to the pool area

beautiful exterior. nice pool.

room service associate waking me up late at night to ask if i needed a wine bottle cork implement

no laundry

downstairs i have never seen anything like it i will never stay in that hotel again for my kids were terrified

machine he said he wasn't sure if the vending machine was working also i ordered a coke with my room service it

they also had complimentary breakfast, which was great

expired yogurt for breakfast and got my kids sick

the laundry room was a few doors way from us and early in the morning we could hear every word they

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

room too close to laundry and pool. chemicals smell too st

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

i loved everything. this is the best place to stay in the area, bar none.

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

the ours the bar was open (no coffee after 9:30?)

pool was a bit too small to try . good for kids

somewhere between too much fabrize and dirty laundry

the dryer was not clean and the microwave was on the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

that near by there is a supermarket, and the laundry room.

not happy about only having one microwave per floor in the laundry room

laundry facilities

there kids were jumping in

early check in

nice hotel with good facilities. bar in the hotel is good. staff very friendly and helpful.

kids doing cannon balls and throwing footballs

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

laundry room and bed comfortable

- pleasant and easy staff full amenities including fitness center, parking and laundry

staff rooms breakfast laundry

friendly staff, breakfast good, business center, good location

the breakfast selection was not that great but we managed with it.

pool area is not clean, the floor is falling apart

and the water fountain was taped off and said not to drink the water but it was free in the gym we were not

was not clean as it should have been , this a pet friendly hotel which is fine but you shouldn t place guest

the laundry room area unclean

not enough laundry machines, and the machines are outdated

staff is polite & friendly, hotel is clean & there is laundry on the premises

location ,staff laundry room

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

and gym activities open not to much to do

staff was efficient and nice, accomodating for our two young kids

if you don't like the buffet, you can order from the kitchen

our main reason for staying at the hotel was to have a night away from our kids and get some rest, we went to

guest laundry washer

laundry on site and free

room service staff didn t recognize that we are four in the room even we informed them several

free parking

was disappointed the bar and restaurant were closed

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

breakfast decent, bar at front desk nice, kids liked pool

com for a king suite with kitchenette n no kitchenette n the room i did receive while very comfortable n clean

clean comfortable laundry was great

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

tv not working icemaker not working laundry not working

did not know i had to use coins for the laundry. a card would have been more beneficial.

nice staff. convenient location. nice to be able to use gym next door (nysc).

property was in a nice location, kids enjoyed the pool.

the grounds were beautiful and the pool and outdoor sitting areas were great

pool, jacuzzi, balcony, outside area

everthing the pool,bar

the location, indoor outdoor pool and the bed was comfortable .

there was a laundry in the building

there is a brand new laundry room with many machines

my room was spacious, i liked the kitchenette and living was separated.

spacious, clean, good breakfast

great suite, fantastic wifi and sumptuous breakfast!

the pool was great and so was the hot

good location for what we needed, beds very comfortable , good parking

wish that there was a way to inform guests that the pool was out of commission

quiet & spacious business center & pool

our child hugely enjoyed the swimming pool

had to go to the hilton garden inn next door to do laundry

had pool and guest laundry

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

pool is very small

small laundry facilities

unfortunately the gym was down 2 treadmills during our stay

the gym and small shops in the area compliment the hotel's amenities

had some difficulty ordering from room service, especially from the city pizza restaurant

the gym was small and under equiped.

very clean and the laundry room was handy.

the laundry facilities detergent dispenser didn t work and ate my money

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

but for longer stays, the hotel advertises laundry facilities; be advised, however, that there is only 1 washing

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

the fitness room looked really nice, and the onsite laundry was an added bonus

in room wifi was slow, however cannot blame hotel considering that montvale is rural and enterprise isp's

you got there after breakfast service ( which i did) there was nothing to eat until 3:00 p

too many high school kids when we checked in

to relax, i put the do not disturb sign on the door, and room service did not knock

people (about 10) conversing in the lobby very loud and not practicing social distance at all #3: kids running

room had an odor smelled like a gym

didn't like that it seemed that u we're supposed to have an indoor pool and my kids were so disappointed

good location and price . gym

nice sized room, beds comfortable room rate is too high for condition of grounds or lack of room service

this hotel its clean updated & nice the staff is also very accommodating & the pool stays open until 11pm

location restaurant and on-site bar were excellent clean comfortable room staff was

kitchen closes way too early on a saturday night

only drawback was that i was told the shuttle would pick me up even though i told them the time (i came in

the pool was absolutely amazing! the environment was welcoming and the kids had a ball!

not fancy but it has a free gym and laundry facilities are also free

t a fan of waiting an hour or more to use washing machine because ppl left there laundry in them and never

free laundry

the gym and laundry are well kept

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

there was laundry available, gym was nice, room was spacious.

it was nice with a great breakfast

staff, well-designed and manicured decor, pool, big room, comfortable bed and bedding, nice shower, on-point

breakfast bar was so good, had a lot of options

there was laundry available, gym was nice, room was spacious.

free parking, free breakfast, cleanliness.

it was close to shopping and restaurants. ample parking was available.

everything was great. breakfast was awesome. facilities was clean. overall great experience

breakfast could be better.

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

gym was small, but they always are

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

restaurant was severely limited and laundry was not in service.

bathrooms are ok, mold in grout and laundry facility, dryer did not work

ice machine and laundry out of order

the room was great the staff was great pool area clean the gym was great

free parking and wifi

the lounge, bar and gym. location to restaurants and pharmacy.

the breakfast and dinner was great. the bar was beautiful and the bartenders were amazing.

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

fun bar with dance lessons. tasteful renovations and decor.

wifi was sometimes weak.

location is not the best, breakfast sucks and no functioning laundry at time of stay.

self laundry

laundry was expensive--$2

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

great location, love the laundry room and gym top! ?

be honest, the kitchen area by the sink, could need more lighting, under counter lighting would definitely make

ruining us using the pool, limited gym equipment (would've liked maybe some strength training machines like ab

did not have breakfast

breakfast in plastic bag? really? tasted horrible. pool close at 7pm

little kitchen with microwave and fridge

were bags laundry in the halls

nice to have kitchen facilities - and i was upgraded to suite, which was a bit more comfortable.

also a man asked for the key to the gym who was not wearing a mask, nor were several people in the lobby (or

their were bugs in the kitchen and bathroom. they did not offer to discount our stay.

not enough fruit at breakfast

no smoking facility quietness laundry services

there is laundry on the premises, which also takes added stress away

maybe a coin machine for laundry

guest laundry services to save on clothes to pack

guest laundry services

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

the breakfast was good. the service was good

clean and comfortable room. parking lot in front. staff, especially jocelyn was exceptional.

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

she was with adult kids but joseline took the reigns and jumped in to help

and comfort of our room, the staff was really friendly, it's so close to nyc, there was plenty of parking, the

hard to get in to and no signage telling where to park or navigate parking lot

were told by a staff person that we could leave our vehicle in the parking lot while we went on a cruise and

good stay, very helpful staff, easy parking and close to manhattan

i liked the hotel because it s close to everything and it offers free parking.

a small laundry room and the fitness room did serve the purpose

laundry machine was not in working condition and we had to travel outside

laundry was out of service

they had obviously not gone through the laundry

laundry was not ready

restaurant at breakfast

super-comfortable beds, spacious rooms, excellent breakfast and fast wifi.

ifjt smacked their kitchen closes before midnight

friendly and helpful staff'.and the buffet breakfast at the restaurant!

spa hours.

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

good. doing breakfast offer turkey or beef products i don t eat pork

second room we discovered that the 2nd room is on a different floor (it was supposed to be the kids room) so we

the kitchen manager greeted us daily and shared a few laughs

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

the pool door wasnt functional and i couldn''t access it

friendly, super clean, great breakfast

inside such as coffee tea maker, microwave, dishwasher, fridge, etc nice view also and free parking

good gym

my kids loved the indoor pool

parking is a major problem

pool was closed

clean and comfortable rooms. pet friendly.

nice heated pool kids enjoyed swimming

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

only a single laundry location on the facility is inadequate

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

laundry on 3rd fl, unlimited good coffee

laundry and gym room can be better

no microwave in room no room service no laundry

no laundry

perfect location, clean room, tons of free parking and the hotel was decorated beautifully for the holidays

able to leave my car and get a shuttle to the city put this hotel over the top

shuttle to the city. closeness to the highway.

i also was right across from laundry room very loud

is right next to the laundry room, which generates a noise (although not big) during day time

about 20min drive from harriman park and woodbury outlet, with free parking

wifi worked

just fantastic if i could live there i would. breakfast, staff(all), just terrific

the kitchen appliances were on point

the complimentary breakfast had everything you could want

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

the only thing i was not happy about, was the bar was not open

small gym but totally fine, and great breakfast

comfortable rooms, friendly, helpful staff, good breakfast. i stay there several times a year.

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen

the parking fee $15.00 a day not cool

it was listed under pet friendly it was not!!!

clean, comfortable, great breakfast (oatmeal bar is great)

cleanliness, room service and location.

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

it was huge. the manager in the bar was excellent and helpful when we were trying to find sodas.

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

the workers in the bar area and pool.

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

next door banging on the common wall at 10:04 pm due to my kids arguing

the pool and gym was open

gym

amenities such as the comfortable public lobby area, connecting bar and restaurant, upgraded rooms, views east

,listen & respond to request of tub in first floor , it is near hospital , convenient w/ laundry

very nice staff, very convenient, nice breakfast before covid19, laundry machines, comfortable

i went to the laundry the next day and were given more, but i don't think i should have to since common sense

loud laundry nearby and clanky heater

good stopover with laundry facilities

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

off the exit and tons of parking and super close to gw bridge off the

bathroom beds small tv with barely any channels to watch on tv small gym and pool wasn t open

slow wifi..

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

clean rooms room service was great checking in was fast

and wifi systems were not working constantly, freezes or loose channels while working or watching on

my room did not had a microwave and fridge and staying with kids that s a must have

could not get room service

one big problem we had was that the room service didn't clean the room when we left and i haven't seen any

it's like they reheated food or more like frozen plus no room service

they have an ok gym

our bags to the new room was very problematic for us as we were travelling with our young kids and elderly

the guest laundry is very affordable

location was good. laundry and coffee and confortable beds

signage for guest laundry room took us to completely the wrong place

laundry facilities

had a meal at the bar - staff was attentive and friendly

we had our laundry done at local laundry shop and were able to park car in car park at back of house

good wifi