clean rooms staff friendly close to pool and beach will come back

the kitchenette was tiny but serviceable

parking lot paving

parking lot needs improvement also cleaning.

had a room with kitchen facilities.

breakfast buffet was great, the property is a beautiful old mansion.

didn't like the fact that when i brought my friends and family to breakfast that the woman who greeted us told

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

lot of teenage kids running around the property with no supervision

the breakfast was outstanding

laundry next to our room

noisy room i was next to laundry room place needs a total renovation

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

lady who does the laundry for the facility is also very accommodating

no room service

laundry

i like the laundry room and continental breakfast was great

when i asked to get our room cleaned they said we have no room service available today

burger at the bar wasn't really the bar food i expected, and i suspect it wasn't really food

a star off because although it was very clean, the room kind of smelled like someone had their pet staying with

happened to stay room where some kind of laundry machine running like noises all night

restaurant and coin operated laundry on site.

the room was very clean, and the laundry facility was great very useful as we had to stay for a few days

great gym and pool. convenient laundry room. useful shuttle service

bar in the lobby

service from front desk and room service

the breakfast was superb in its quality and

issue is not knowing handicap entry is in underground parking, there should be a sign at the main entrance

meals in the restaurant downstairs were excellent, as was the room service breakfast

great breakfast choices

breakfast and laundry

months advanced booking and i was assigned a room opposite the staff laundry area and meeting rooms where desks

wifi in public lobby or dining area and we paid for half board which apparently isn t available

we did have ants in the kitchen

nice courtyard and pool area that allowed the kids some room to run, swim, and play

there was no breakfast and laundry room was out order

property charged my card before i reached the property, and the room did not have a sink nor laundry services

really, really, really weird that someone else's laundry ended up in our room

did not like that there was no on site laundry area

they gave one bagel , one butter, no juice or milk for kids

there no laundry

the restaurant and the bar! also they don t have a laundry room!

the pool was broken

very nice area close to stores and food nice pool and jacuzzi

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he s great

gym facilities were not available.

nice gym

the l2 ev charger on the non handicap spot is broken.

large, well appointed gym

would have enjoyed a bar on the premises.

laundry rooms should have quarter machines or machines that accept cards

cleanliness restaurant-access to computer n fax 24/7 access to laundry 24/7.

like the fact the hotel had a restaurant room service and also a pool it was very clean and

the breakfast cost to much

to use the gym but had a foul smell and some person banged on every door and screamed a name on my floor

laundry room out of order ( necessary for us as a family of 4 with an infant )

i smelled something in the self laundry room.

it s expensive, the pool is dirty and the laundry room

the daily housekeeping service. on site laundry facility.

(if i m correct) sad that you can t do laundry on the

it was found in a laundry chute wrapped in a towel

no hot pool. laundry was out of service. one of the elevators wasn t working

they had a laundry room with coin-operated washer and dryer, i felt that was very

to do laundry however, couldn t because the washing machine had mold all around the rubber

the kids were able to go to the mall within minutes

to do laundry so i needed detergent so i went to front desk and had to wait a half hour before someone

the man at the front desk was very nice, seemed to be doing laundry which is located right behind the front

quiet area. laundry room. clean room! fridge and microwave. hot water.

parking laundry service staff

kitchen laundry

laundry facility but the washing machine was messed up and after having maintenance repair it they

laundry facilities

is too small for five people with kids

the individual working the bar used tepid coffee for irish coffee drink and i had to go to my room to make my

pool very nice and loved fire pit

easily accessible, but can provide more parking options for busier weekends.

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant

how clean this hotel is. the king room great 5 star. a lot of parking great.

one elevator was broken, the hallway was hot. kids were playing soccer in the hallway.

parking

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very

easy to find the hotel and there is a large parking lot in the back

access to parking, very comfortable bed, staff very pleasant customer oriented- when i came out at 3am with

ease of booking. kindness of staff. good location and parking.

i believe being done in the room above mine so instead of a relaxing morning finally with no kids we were woken

had to pay extra for breakfast even though tasted good and no food offered for dinner.

breakfast has not been requested.

the fitness center never had more than one person in it but we saw it and the pool in use

had breakfast at restaurant on last day, food was good not great

pool was dirty and the hotel was ran down to top it off i was discriminated against for being a

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what

using the laundry facilities was not easy as it had to be done via an app.

laundry room had more than half of the machines needing repair.

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

everyone from the check-in receptionist to the bartender

room service came fast and were very nice property room service made everything correctly and food

in a breeze - asked for different accommodations to be closer to the pool & immediately done- room w/2 queen

my kids room above us, the shower didn’t drain, and our toilet overflowed/ backed up and flooded the

the gym venter could be better with more equipments . it s poor nowadays.

s quiet, there is coffee and water available all day, there is a little snack shop, there is a laundry it

property has a few issuses like there is a guest laundry but it does not function

the breakfast plentiful and decent. there are laundry facilities on site.

the washing machines in the guest laundry could /should have been cleaned

was able to work out, do laundry, eat breakfast, drink water and coffee and have a comfortable room

the indoor pool and gym were also fantastic amenities as was the guest laundry

room there were clumps of hair in the shower, the dishes had dried up food on them, the tub in my kids room was

it was very family friendly, indoor pool was enjoyed by my kids

one of the kitchen staff members went out of their way to help my husband pack breakfast in some containers,

the gym was will equipped and the breakfast has much variety.

the lounge, bar and gym. location to restaurants and pharmacy.

no food or room service in the entire hotel monday thru friday.

the on-site bar was open late, which is great for late arrivals

possibly offer a set time and option for complimentary breakfast

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

small room no laundry service

room service was awesome and was very prompt

parking situation

will put together i like the artwork i like the layout of the outdoor bar with the vines on the

pool access, restaurant within the hotel. accommodating staff and clean room

wifi very poor, kept on going out

daily -good complimentary very good breakfast bar staff were pleasant as was the bell boy/man kitchen staff also

room service did not restock towels or coffee items after use!

free wifi. marco polo restaurant was very good. room, beds were comfortable.

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

late check out, and what i loved the most was that they stored our bags for us even after check out

ruining us using the pool, limited gym equipment (would've liked maybe some strength training machines like ab

my kids went to ask for sugar for tea as it was not away in room the front office denied and when call

pool is outdoor on 10th floor

king 1 bedroom layout and kitchen amenities were aligned with my needs

room laundry / cleaning of room - had to call daily for cleaning and towels and change

laundry was out of order

laundry room was out of service

our room also was next to the laundry and vibrated all night long in addition to being able to hear the dryers

the laundry situation a big issue

only negatives is there was no change machine for laundry and the machines took quarters

more of a selection for the weekday breakfast

i really enjoyed how the room had its own kitchen abs was able to cook for the time i was there

loved everything about the space , location , pool and the breakfast

no breakfast buffet

laundry was out

elevators were broken. laundry room was not usable. wish hotel was more updated.

you did not have enough staff for room service and the poor lady in the kitchen didn t even appear happy

i understand during the quarantine that s going on we did not receive a hot breakfast

no room service. even when scheduled, nothing was done.

they have laundry facilities & location is good.

more breakfast

right by the i 95 highway comfortable bed and pillows setting and decor of room breakfast options nice fridge

breakfast available in the morning is the best

no wifi that i could connect to

no place to do laundry

the room was missing an ice bucket bag, a laundry bag, a bar of soap and had only one skirt hanger

no free parking, no free continental breakfast, no laundry room.

it was also nice to be able to swim in the pool

think i got charged twice for a meal at the bar which wasn t anything to write you or anyone else

also for a long stay which mine was, i would have appreciated a laundry room, which there was not

lack of restaurant and bar, food (including breakfast) served to the room.

the kids loved the pool

the pool and gym are open to guests

breakfast great!

from the greeting at check-in to room service was awesome

there were kids running all over the place screaming

i liked the room , pool , cleanliness, and staff were very attentive.

enormous reception area with a swimming pool for guests

they gave me a king room as i requested and also allowed for late check out which i greatly

they even had guest laundry facilities which was very helpful for solo travelers like me who pack light

beds were not made up; no fresh towels were provided; no laundry bag in closet

because of covid there wasn't any room service so you had to call for towels but we cleaned up as we went along

website indicated that there was room service and two restaurants serving meals but when i got there there was

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

coffee bar needs a small light, it's a little too dark to see inside the cubby

the arranged the shuttle to take me to the stanford hospital for my surgery

also a map of the shuttle stops would be nice

bar soaps and mini shampoo bottles were replaced by large dispensers attached to the shower walls

the bar was great too

just the location and laundry

lady at the desk was absolutely amazing she saw i was traveling with 3 kids and put us in the perfect room near

parking lot

didn't like that i was asked to pay for parking for the first time ($12)

absolutely amazing she saw i was traveling with 3 kids and put us in the perfect room near the pool

also, appreciated the guest laundry facility but not the terms and conditions for accessing 'free' wifi

the laundry facility was clean

breakfast internet free and people very nice sweet shop laundry and restaurant very

breakfast was great

great place to stay with all the little kids too!

all aspects of the stay were made very convenient by all that the property had to offer - breakfast, fitness

the kitchenette is bare

great room with a living room and kitchen. the view of the city is nice at night!

was great, pool was great, beautiful hotel

options from nearby restaurants, ideal location, starbucks coffee available to order, full kitchen

laundry was expensive--$2

location is not the best, breakfast sucks and no functioning laundry at time of stay.

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

self laundry

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

parking at facility, helpful staff, restaurant and bar on premises

pool temperature just not right gym is tiny no fresh air in the room no breakfast

the pool and jacuzzi area were clean and the water clear

the gym could be a little better. limited space and equipment.

room service was decent

staff is great and friendly, good location and parking .

was simple, but great when you wake up with hungry kids

room had good wifi, a coffee maker and fridge (always a plus)

rooms are clean, parking is free right next to the entrance, breakfast is simple but good

wouldn’t check if i could do early check in after i was told i could, & had us waiting at the lobby for about

took too long for room service

st i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to

every thing. close to the lirr--- good parking, doorman service...quiet room....

there was also plenty of parking for my car

not access outside lounge chairs off the indoor pool/door was locked

there and very friendly and with covid they have it extra clean and i love that i can do my laundry

nice and quiet .. convenient guest laundry

laundry room if need

there wasn t even a coffee pot in the room, no cups, no bags for laundry, the only pail was in the bathroom

screwed up all of our bookings and wifi we had paid for

moved room and floors but housekeeping never picked up dirty laundry left in the hall

quiet large confortable room. good bed, good wifi good tv

for when the kids went to bed a family member watched my daughter and i was able to relax and have a couple

in the gym 3 machines were not functioning

rooms need updating. wifi was horrible.

requested an early check in and got one after speaking to the manager of the front desk

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

room service actually surly and aggressive

the omelet was made to perfection, i mostly used the room service, and it was very good.

the workers in the bar area and pool.

the guest laundry facility was helpful

we had occasion to use the laundry - it was complicated and expensive

laundry cards were not during our stay --> we left the third day

kitchen lacked toaster and at first refrigerator didn't work

not alot of options as far as breakfast. trust me thats it

chose location because it offered a guest laundry

no breakfast to feed family after you spend --- it's expected

wifi was spotty. please work on this!

also they do not bother you about your pet

not good room service

very clean, lots of room. kids loved the pool. appreciated having the laundry available.

the staff were very helpful and friendly and the breakfast was good with hot and cold options.

the pool was heated and the sauna was great

2 hours to check in the line was extremely long and they only had 1 staff member had 2 small kids that were

not ideal when traveling with kids

lift and parking area doors had seen better days no laundry facilities

no inhouse laundry facility.

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

spa bath was nice

this is not a luxury stay -- no gym on site for example, but compared to everything else we were able to find

parking.

friendly staff, rooms were clean, good breakfast

breakfast room , paper paltes and plastic cutlery poor wifi reception in the bedroom hand basin outside the

parking wasn't available at times

excellent location the restaurant was amazing!!!!! breakfast and coffee in the am was excellent

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

breakfast need more doesn't worth it at all coffee maker in the room doesn't work

did not like the fact that there is only one time room service was offered and that when we declined the front

decent wifi and breakfast

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

great shuttle service to and from the white plains airport

she gave us a late check out and was very understanding

next door neighbor's at the hotel had more than 20 30 kids in a room that made noise all night long and all day

i love the gym, have all the thigs i needs to do exercise

also i had heard from other travelers when i was sitting at the bar that their food at restaurant was overpriced

nice, clean, new hotel with anindoor pool and jacuzzi.

excellent choices and the breakfast area was well maintained ans always stocked well

the coffee was great and always available. breakfast was mediocre but that was expected.

clean, good breakfast

breakfast was great

small laundry facilities

was no room service due to covid-19, but that is not the hotels fault

had some difficulty ordering from room service, especially from the city pizza restaurant

wifi suck

clean, nice accomodation, gym and restaurants and food market close to the hotel.

i k ikeda that they had a self laundry and that they dryer sheets and laundry soap were

wasn't warm very cold great for kids but scare for adults the food made u wonder why am i not at a rsturant with

the view from the room was of a hotel just 20' across the parking lot

room was nice and the bar area was a nice little thing to do to get out of the room for a

excellent gym

pet friendly, kitchen and windows open!

i didnt know the rooms had kitchens

access to indoor pool, nice fitness room, good breakfast and great staff

they are also very pet friendly

breakfast was great!

the kitchen staff. hotel employee is so friendly & helpful. pleasant demeanor.

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

she was helpful, easy to approach and talk to and helped my kids make waffles

oh it is pet-friendly

the bar had good hours and food

there was a laundry in the building

there is a brand new laundry room with many machines

beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

great suite, fantastic wifi and sumptuous breakfast!

the place is very pet friendly

staff is very pleasant. laundry room is very nice.

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked

our room close to the laundry room, loud tv sounds all

the staff is not always at the front because they are also doing laundry

they have a 24hr laundry room

early check in , room makeup timely, cleanliness is top notch

like the gym- clean and sufficient equipment to get a good body workout

poor wifi in the room.

bar barely had alcohol and closed very

laundry is $5 to wash and $5 to dry so $10 total and all in quarters

laundry area, needs addition washer & dryer as well as a small folding area

no room service or restaurant on property! especially no room service, i really wanted that.

nice breakfast served by another excellent staff member

the complimentary breakfast was delicious

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

there was no plastic laundry bag

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

no bag for laundry. no breakfast. loud people at1 am in the hallway. no full length mirror.

they have a very clean laundry facility right out the front door

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

i especially loved the bathroom which was a king room with a spa bath

no gym or pool.

much access with the 3rd floor lounge area, paid for gym inclusion-upon arrival & throughout reservation no gym