clean and spacious rooms, free use of laundry room

the fact the pool was closed that was one thing that made me go to this hotel and bring my two kids very

because i reserved a room for 7 nights i was told that i could get room service every 4 days

- $75 pet fee was not disclosed at booking, or at least in a manner in which the person booking would

spacious rooms, good coffee maker, nice little gym and friendly staff

was a strong smell of cat urine by the laundry room

laundry is near the pool

the cleanliness and laundry site

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn

great kitchen for a small apartment

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

in particular, gym, pool, laundry were all great

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

ice machine non-functioning and no laundry bag in closet.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

no laundry

loved the restaurant food though, so good and filling and offers room service

they also had complimentary breakfast, which was great

room was spacious and clean and onsite parking felt safe

the shower was cold one day, the gym was okay - one treadmill didn t work, and the free weights jumped from

also, the laundry facility consists of only 1 washing machine

laundry room and bed comfortable

- pleasant and easy staff full amenities including fitness center, parking and laundry

breakfast was good. coffee always available. laundry facility included.

staff rooms breakfast laundry

room service not being available.

and the room service was good also, the room was clean including the bathroom

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

no room service

great location. decent room. gym and pool.

staff is polite & friendly, hotel is clean & there is laundry on the premises

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

not enough laundry machines, and the machines are outdated

was great i liked the fact that there are laundry facilities there that are 24hrs

location ,staff laundry room

the breakfast was delicious

pool view

the gym good use some more dumbbells and a few machines

didn t serve breakfast due to covid-19 they had some coffee and some snacks on the lobby

the only complaint i had was they advertise a swimming pool and it was closed.

laundry facilities

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

the gym was of a good size with numerous machines and weights

wish the pool had been open later, wasn't ble to take advantage of it of gym

parking is a pain would be nice if they offered valet

the dryer was not clean and the microwave was on the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

somewhere between too much fabrize and dirty laundry

not happy about only having one microwave per floor in the laundry room

that near by there is a supermarket, and the laundry room.

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

it also has laundry, which is very convenient to have

floor by the laundry

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

room too close to laundry and pool. chemicals smell too st

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

check in was pleasant staff very helpful offered late check out

would have enjoyed a kids menu or some kids options, and or microwave in the room

pool was a bit too small to try . good for kids

there is a brand new laundry room with many machines

there was a laundry in the building

the place is very pet friendly

kitchen old and outdated and unclean. no kitchenware.

there is no room service and the wifi is very slow unless you pay $5 per day

small laundry facilities

stains on carpet, wifi didn't work, broken shower head messed up my romantic weekend with my

the bar staff who gave me milk for my coffee in the room, thanks

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and

good gym

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

kids and dogs in the hallway very late and very loud

i didn't eat breakfast we left early

the pool, the room, the friendly staff, the location

one elevator smelled of urine (likely from pet) and in the morning an elevator smelled of smoke

it was only an 8 minute walk to the white plains hospital and they also offer a shuttle service

bed is very comfortable, great location in downtown white plains, and the free shuttle to the airport is a big

centrally located; pet-friendly

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

full kitchen, stove, refrigerator, microwave, dishes, wine glasses, pots and pans, silverware, plenty of

the studio rooms with full stocked kitchen, ie: plates, silverware, pots and pans.

the kitchenette lacked some utensils but it was easy enough to get some from the personnel.

did not know i had to use coins for the laundry. a card would have been more beneficial.

clean comfortable laundry was great

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

tv not working icemaker not working laundry not working

breakfast coffee. it should taste better and have bigger cups

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

laundry was expensive--$2

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

location is not the best, breakfast sucks and no functioning laundry at time of stay.

possibly offer a set time and option for complimentary breakfast

no free breakfast for the price.

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

breakfast was not an option. at least free breakfast was not offered.

the lounge, bar and gym. location to restaurants and pharmacy.

did not have breakfast

great staff and loved the breakfast

late check out, and what i loved the most was that they stored our bags for us even after check out

i love every inch of my room. to my surprise i had a mini kitchen i didn't expect.

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was

guest laundry washer

laundry on site and free

location. overall value. plenty of parking. boutique style. bath and body products.

no room service after 10pm no good for late arrivals ..no lunch available during week

ample parking, the hotel is on the nj bus line that goes to the port authority in ny city

had room service for breakfast

beautiful exterior. nice pool.

room service associate waking me up late at night to ask if i needed a wine bottle cork implement

elevator was grimy and slow, the bar needs a bit of music

tried the pool on our last day and we were hoping for a hot tub soak, but it was being repaired

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

parking

the spa bath

clean and comfortable room. parking lot in front. staff, especially jocelyn was exceptional.

included parking and breakfast. excellent hit shower.

it was huge. the manager in the bar was excellent and helpful when we were trying to find sodas.

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

cleanliness, room service and location.

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

room service actually surly and aggressive

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

my kids really liked the hotel. the staff was friendly and the room was clean . i would go back.

lots of kids running around

excellent room service

gym was missing certain equipment that is usually found with the set

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

gym facilities were not available.

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard

clean and comfortable. very friendly staff. nice bar lounge area.

wish there was free breakfast, cups in gym area, and free parking.

ice machine and laundry out of order

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

found the hotel very clean and the staff to be very friendly. used the gym and was pleased.

pool is warm

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

unfortunately there were some renovation works so didn't hsve access to their gym

the staff were super helpful in the kitchen area

she was helpful, easy to approach and talk to and helped my kids make waffles

the kitchen set up

ordered room service it was prompt and the food was very good

clean pool and spa

pool on the inside

quiet & spacious business center & pool

parking and not far away from restaurants and town

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had to go to the hilton garden inn next door to do laundry

had pool and guest laundry

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

24 hour gym access

property was in a nice location, kids enjoyed the pool.

property was in a nice location, kids enjoyed the pool.

made uncomfortable at the dining area in the open bar by a gathering of guests standing and meeting and practically

the indoor pool was great for kids.

the place was clean and the staff were helpful and nice. the pool was nice and warm

hard to get in to and no signage telling where to park or navigate parking lot

and comfort of our room, the staff was really friendly, it's so close to nyc, there was plenty of parking, the

easy parking

free parking is awesome

the wifi worked is the only thing i liked about it

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

very clean and the laundry room was handy.

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

the laundry facilities detergent dispenser didn t work and ate my money

but for longer stays, the hotel advertises laundry facilities; be advised, however, that there is only 1 washing

had nothing false advertisements no gym no pool no vending machines ice machines didn't work and smelled and

the next day i realized it might have been one of the kids staying at the hotel

staff could clean up after the tables used for breakfast when i couldn't find a seat with trash from the previous

breakfast was great

breakfast was canceled without notice, leaving our kids hungry, which is unacceptable when traveling with

laundry was not ready

a gym, laundry room and easy free parking

laundry room pay method.

laundry was out of service

laundry machine was not in working condition and we had to travel outside

there was laundry available, gym was nice, room was spacious.

there could ve been more parking

eat breakfast, as i was with my service animal, did grab a coffee for my ride home sunday

the breakfast was not good other hotels have better to go bags

gym tv was broken, extremely loud in the room as i could hear all of my neighbors around me.

the breakfast was amazing. the hotel was very clean. personal was very curteous.

parking

breakfast could be better.

needed an easy chair and/or two chairs for desk/table for room service

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

free laundry

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

forgot the in-house laundry & the stoor along with all the great staff

close to shops, major routes, great facilities, laundry and dryer, with a pleasant amd professional staff i

the gym and laundry are well kept

the fitness room looked really nice, and the onsite laundry was an added bonus

& oak need to open for breakfast

breakfast service was slow. no pool.

the breakfast was free but it's not a buffet style, you need to order the breakfast and there was a

nice lobby & good fitness room.

no microwave in room no room service no laundry

no laundry

room service never came by to clean the rooms during our 3 day stay either

my family didn t seem to mind but it bothered me and i asked for room service to clean the room the next day

perfect location, clean room, tons of free parking and the hotel was decorated beautifully for the holidays

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

the pool, parking and breakfast were great

low cost and the expensive service ud83dude09 and comfortably room with a gym and swimming pool all together

all the hallways and elevator were wet from the kids running round-trip

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

breakfast could have at least one halal option

kitchen

love the pool, because my kids were able to swim

wonderful breakfast options

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

the room is spacious and comfortable the gym is well

terrific gym, nice breakfast

service for just cheese pizza that was an hour over the expected wait time for tired and hungry kids

the breakfast accommodations are also excellent, the hotel was very clean, and i felt safe

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

pools , gym not open

bad service customer service, bar service

my kids were disappointed the pool wasn’t open, but understood as things aren’t quite back to

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

club at the facility for months, yet said they did not have enough staff to ensure that all the kids were fed

had been travelling all day and decided on room service

poor free wifi

room across from noisy laundry room

laundry and gym room can be better

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

laundry on 3rd fl, unlimited good coffee

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

the cafe area was nicely stocked with delicious breakfast and the kids had a wonderful time

proximity to the subway station, crunch gym next door & dunkin donuts across the street

the gym was nice with treadmills and weights

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn

it was clean & stay included breakfast which we loved. plus it s pet friendly which is good

our kids were happy and comfortable

kids were comfortable really enjoyed this stay

had a room with 2 full beds and a pull out couch, room was huge with a desk, a small table and a bar area with

getting off the highway into your parking lot is scary.

laundry detergent scent but better than smelling cigarettes i guess

everything was convenient and easy. plenty of parking. friendly service

unfortunately i got a smoking room and i don't smoke

there was a misunderstanding with the non smoking room and we had to pay extra for it

getting into the parking lot