tv didn't work. wifi didn't work at all. very inconvenient. no wash clothes. no bath mats.

room was comfortable. staff were cordial. room rate included breakfast.

a lot of parking space, clean room, comfortable bed

more salt and sand on the ice outside, in the parking lot would of been

great breakfast choices

restaurant and coin operated laundry on site.

great gym and pool. convenient laundry room. useful shuttle service

happened to stay room where some kind of laundry machine running like noises all night

the room was very clean, and the laundry facility was great very useful as we had to stay for a few days

the hotel was clean and well maintained and parking was plentiful

no hot pool. laundry was out of service. one of the elevators wasn t working

it was found in a laundry chute wrapped in a towel

they had a laundry room with coin-operated washer and dryer, i felt that was very

to do laundry however, couldn t because the washing machine had mold all around the rubber

free wifi

laundry room out of order ( necessary for us as a family of 4 with an infant )

the daily housekeeping service. on site laundry facility.

it s expensive, the pool is dirty and the laundry room

(if i m correct) sad that you can t do laundry on the

i smelled something in the self laundry room.

kitchen was empty

wifi did not work in room and in business center

s very hard for me to understand how you would have a hotel with the kitchen and not serve meals or even coffee

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

near the train to the city, the arrangement of the rooms daily, very spacious rooms, a small kitchenette in the

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very

breakfast not included despite silver elite ihg membership.

when i got there for breakfast i was told i needed a voucher

i was a bridesmaid and was not provided any early check in, not even 30 min early

plenty of parking

using the laundry facilities was not easy as it had to be done via an app.

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close

laundry room had more than half of the machines needing repair.

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

property has a few issuses like there is a guest laundry but it does not function

the washing machines in the guest laundry could /should have been cleaned

s quiet, there is coffee and water available all day, there is a little snack shop, there is a laundry it

but: pool didn t have towels lobby didn t have a laundry soap for sale

was able to work out, do laundry, eat breakfast, drink water and coffee and have a comfortable room

only negatives is there was no change machine for laundry and the machines took quarters

we are a company of five (2 adults, 3 kids) and we booked a double queens room with sofa bed

our kids were so disappointed

pool and game room

waffles for breakfast were great for the kids

lovely comfy beds, good breakfast, good parking

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

room was dirty, the carpet was coming up in the room and kids kept tripping on it

the parking lot could be bigger

pool area looked unkept, no staff visits, no fresh towels, pool was dirty

laundry facility but the washing machine was messed up and after having maintenance repair it they

laundry facilities

the only flaw we found was the pool tile is dangerously slippery!

better rooms that are similar to suites. could have had room service. bigger pool.

great place to stay rooms are big good for family because they have a kitchen

the restaurant and the bar! also they don t have a laundry room!

there no laundry

the bar staff were amazing !

kitchen sometimes no one to serve you

room is fabulous ! gym was great and super clean :) front desk is very accommodating.

elevators were broken. laundry room was not usable. wish hotel was more updated.

laundry was out

there is a gym, if you like to do the bike or treadmill before your trip or site seeing field trip

staff were friendly if a little stressed. cleaners great. good location. gym was a plus.

believe they were doing some gardening and there was a strong smell of manure by the parking lot/entrance

valet parking was excellent and located in front of the hotel, very helpful to grab a few forgotten items

a place to rest, recharge, and got the gym

red door spa waiting end of day and bar great with 2 different kind of

room service was very good and super quick

king bar and red salt restaurant are truly exceptional

an hour in the pool with kids for towels

a little far away from my grand-kids , but worth the drive t the north shore

we had breakfast included in our stay and it was very good

the wifi was the worst, room

-rooms -staff -wifi not working in the bedroom

no inhouse laundry facility.

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

lift and parking area doors had seen better days no laundry facilities

parking is pretty cramped

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

great location. convenient parking. friendly staff

location and parking

parking.

excellent location the restaurant was amazing!!!!! breakfast and coffee in the am was excellent

the staff were very friendly and the free breakfast was absolutely amazing.

just the location and laundry

lady at the desk was absolutely amazing she saw i was traveling with 3 kids and put us in the perfect room near

oh, and the gym was not what i would have expected from such a large hotel

absolutely amazing she saw i was traveling with 3 kids and put us in the perfect room near the pool

no room service

noisy room i was next to laundry room place needs a total renovation

lady who does the laundry for the facility is also very accommodating

laundry next to our room

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

i was surprised not many guests used their gym and sauna

laundry

i like the laundry room and continental breakfast was great

they provided free early check in

the wifi worked very well, which was indispensable for getting some work done

i also appreciated the bar and tv in lounge area

motel for one night staying. good location, free parking. nice seafood restaurants nearby.

the kitchenette was tiny but serviceable

had a room with kitchen facilities.

clean, quiet, spacious room, bathroom, and kitchenette

it lacked a large garbage can in the kitchen area.

they have a 24hr laundry room

poor wifi in the room.

married to a 16 year combat vetern and he was just realized from orders so myself, our two kids and my 2 other

this hotel was beautiful. the kids were very comfortable in the beds.

poor wifi

laundry is $5 to wash and $5 to dry so $10 total and all in quarters

laundry area, needs addition washer & dryer as well as a small folding area

clean. conveniently located. great breakfast. quiet.

breakfast was pretty great

very convenience and breakfast,

the man at the front desk was very nice, seemed to be doing laundry which is located right behind the front

parking laundry service staff

kitchen laundry

to do laundry so i needed detergent so i went to front desk and had to wait a half hour before someone

quiet area. laundry room. clean room! fridge and microwave. hot water.

breakfast and laundry

months advanced booking and i was assigned a room opposite the staff laundry area and meeting rooms where desks

breakfast could be improved my kids didn’t like pan cake

than that the hotel was extremely clean the staff was amazing they are so accommodating and the room service

wine bar and restaurant beside the lobby

our room close to the laundry room, loud tv sounds all

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked

staff is very pleasant. laundry room is very nice.

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

the staff is not always at the front because they are also doing laundry

there was no breakfast and laundry room was out order

property charged my card before i reached the property, and the room did not have a sink nor laundry services

did not like that there was no on site laundry area

really, really, really weird that someone else's laundry ended up in our room

definitely not a place to stay with kids

hotel has self-service laundry room which is convenient for long stay customers

changer at guest laundry did not work and they did not fix it after my complaint

bigger room and kitchen ( what i didn t use) they have laundry

we did our laundry at the hotel, very reasonable for both the washer and dryer

the change machine in the laundry room did not work

i did laundry - $3 for wash, 3$ for dryer - no soap was provided so it should have been free

the hotel s laundry facilities were out of order when we tried to use them

separately for laundry and the gym isn t well stocked very barebones

laundry on site

few facilities were not functioning properly, such as the atm machine on the lower floor near the laundry area

the carpet was dirty. room service will not change towel if it s not thrown on the floor.

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every

i stayed in had a busted door knob to bathroom, but the room service cleaning staff was excellent, diligent and

free frozen breakfast late check out location

the very first-morning room service came and we advise we don't need anyone

laundry rooms should have quarter machines or machines that accept cards

cleanliness restaurant-access to computer n fax 24/7 access to laundry 24/7.

expensive for midweek especially when there wasn''t many cars in the parking lot, neither this time or previous

in the parking lot could have been cleaned better

also kids eat free was helpful

where nice and clean and very quiet, the room service had very good prices and great food selection, the location

location to citi field/subway. no pet fee.

and the worker there are negative people and they were bothering me and my kids

the shuttle driver was awesome, and most of the staff was very friendly and helpful

the location was amazing! the shuttle bus from/to lga was very helpful too.

to say except to wish for a self service washing machine because we struggle to look for the laundrymat

free wifi spotty and quite slow, sometimes unable to connect to internet even after wifi

early check in

wifi didnt work properky,.no ice,no tub was over pri ed

limited connectivity for wifi. no breakfast

they gave me early check in at no cost and we're very attentive to answer any questions

the restaurant, front desk and the room service

pool and spa very nice

wonderful area full of many restaurants and shuttle to airport

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

nice size gym (plus a pool and a tennis court)

there was no plastic laundry bag

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

close to allot of stuff laundry rite next door best buffet a block away

they have a very clean laundry facility right out the front door

but there is a laundry mat next door so parking can be challenging

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

the wifi was so slow i couldn't do my work and download necessary contract docs and music on pandora

servise she was nasty and then 2 fight and were late night kids sceaming and beer

i love the most about this hotel was that they were also pet friendly

sadly they don't have laundry service

had provided more amenities such as ice machines and bottle filler water fountains and maybe a laundry room

didn't like the breakfast that was included

the only reason we didn t enjoy breakfast was simply due to our schedule, but we ll definitely try it next

requested early check in, and they called us 5 hours before normal check in hours to let us know the room was

a chair in the laundry room would have been appreciated, as well as a rolling basket to transfer clothes to

selection for breakfast was great

the parking lot was quite full, so as the breakfast room

parking lot is too small

located staff were kind room was clean and ready upon check-in very easy checkout process breakfast was

spacious room, pool (until labor day, when it was locked).

i requested a early check in due to a health condition and they knocked it out the park

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was

gym is small but good life fitness equipment

did not have breakfast

there is a coin laundry right behind the train station so it s like 8 mins walk from the hotel

the hotel has laundry facilities, which is very convenient for a long-term stay

didn t like the ice machine out of order no cheese for eggs also the dryer for my laundry took 3 hours to

property, a few workers reprimand for smoking on the propertylaundry area is in basement easily accessible from

need nicer towels or use better smelling laundry detergent

no free breakfast for the price.

you order room service it takes awhile for the food to come

breakfast was okay

bar area did not have enough staff to clear away used plates and glasses

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

only bad thing was that the dryer in the laundry room was not working, and i had to take a load of wet clothes

convenient location, plenty of parking

parking was tight

airport shuttle, clean and comfortable bed

i wish they advertised their free shuttle service

laundry facilities

parking surly desk staff disgusting hallway carpets coffee at breakfast luke warm at best wifi very slow to

laundry machines are out of service

wifi was very slow

it was very uncomfortable since i was travelling with kids

couldn't get on wifi

stay longer for the poor my kids loved it

gym poor

a pool, for kids

breakfast was very nice every day shuttle was very nice to the airport

clean, easy to get around, geat shuttle

onsite parking; has bus that can take you to flushing downtown within 5 minutes; has gym and

unfortunately there were some renovation works so didn't hsve access to their gym

the kitchen appliances were on point

kitchen was sufficiently stocked with utensils and appliances

strange location, poor wifi, no room service

the room above mine had kids stomping or running around 12 am in the morning

great breakfast. excellent beds and clean room

the gym is fair suitable if you mainly use a treadmill

breakfast is simple but standard - coffee, waffles, scrambled eggs and sausage, bagels, yogurts

clean safe. good coffee and breakfast

breakfast is standard as you d get in a best western or holiday inn express

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

did not like the fact that there is only one time room service was offered and that when we declined the front

spa tub jets needs to be cleaned better

loved the spa tub in the room free breakfast was great

the parking is small and tight for group of customers who come from out of ny states.

hotel didn t have micro oven first of all, to use wifi, we have to literally come down to the lobby from

breakfast could be better!

we didn't try the breakfast

tha staff was very pleasant and kind and gave us breakfast and snack packages when we left at 4:30am to catch

breakfast was included, and we also got small snacks daily, like a yogurt, some biscuits and a

didn t use any amenities like the pool or gym

breakfast has not been requested.

had breakfast at restaurant on last day, food was good not great

had to pay extra for breakfast even though tasted good and no food offered for dinner.

the indoor pool

the gym, though not large, was immaculate, filled with natural light, and had all the essentials for a

everyone from the check-in receptionist to the bartender

the staff, the gym and the ac did not work after numerous request for engineers to fix it!!

we also travel with our golden retriever and we are super glad this hotel is pet friendly

a bright friendly bar and restaurant

staff allowed a late check out

no wifi , no frige, no coffee the hotel smell pot all the time

smoking rooms.

the room smelled smoke (we choose a no smoking room).

needs better wifi !!!

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

came in late, after midnight

breakfast bar well stocked and food was good

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

loved the gym and location as i was flying out of laguardia

the indoor pool and gym were also fantastic amenities as was the guest laundry

staff - parking - pool - gym - computer room - kitchen

bed comfortable easily accessible on site parking walking distance to supermarket

staff were extremely nice and helpful. kids enjoyed the pool.

wifi didn't work at first--had to call a technician

laundry services washer and driver was not working either

laundry just only one machine and dryer

spacious and clean room, excellent amenities, laundry facility, quiet.

/pool and workout and sauna/small touches appreciated/ great gift store/laundry available/had forced layover

the pool was down for renovations, the laundry facility did not work

nice bed. good wifi

free wifi and comfortable bed-

no pool or laundry facilities

no room service which i was looking forward to

free shuttle to lga. nice gym and restaurant in hotel.

free shuttle to lga. clean and comfortable room. nice gym.

was no room service available, but that s a pretty nit picky thing to complain about

no laundry machine

laundry next to the hotel on the second floor

a laundry facility in the building so that you don't have to go next door, especially since we are

and laundry facilities were at the hotel next door

it was very clean, breakfast was great, perfect location, and the staff was very helpful.

felt like a jail cell, colour scheme left the room quite dark, location opposite laundry and reception meant

silent room, heated + fast wifi, 24h reception

parking issues all across the board

no parking except along the road

checking location in basement behind building hard to find & parking on driveway .