my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking convenient and spots were available as needed

greatest location, and great bar for drinks off the lobby.

parking is included (an expensive item if you stay closer to downtown chicago) and the location

had a small kitchen

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

we enjoyed going to the bar at night

well, everything was good. but they didn't had laundry services. but all good.

breakfast ended too early for us.

they have a fantastic breakfast

a friendly welcome beautiful room, friendly staff, great breakfast.

pool and breakfast and beds.

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

tv and internet worked well, and parking was plentiful and free

wifi can be slow at night

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

a plus, this hotel is pet friendly

of kitchen supplies and towels for bathroom

free parking, ok showers, no holding fee

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

cold room wifi wasn t good can t order outside food

free parking, free wifi, location and convenience.

the bed was extremely comfortable i didn t want to leave. mt husband enjoyed the breakfast

there s a gym

called earlier to see if we could check in a little earlier since we had been traveling with kids and we were

and other weary travelers with late next day flights have a late check-out w/o problem, and the shuttle driver

like the services offered, including breakfast is super helpful

staff and shuttle drivers were amazing

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

they charge for everything parking food laundry

room by the laundry was not

having the shuttle service available was excellent.

location and cleanliness. nice there was a bar onsite

shuttle to the airport and the location.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

no room service provided/ the room was never cleaned

airport shuttle is a huge plus

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

no laundry

awesome hot breakfast

to covid-19, the fitness center was closed, but it's small enough to say only 2 ppl allowed at a time w/masks

my kids enjoyed the free breakfast

and the wifi

access to a guest laundry room

had a nice bar and dinning area

very friendly staff. great location. easy shuttle to airport.

location was very convenient for the airport and the airport shuttle was only a bonus

want the kids to swim but they want 50 dollars

no laundry facility on site

location and shuttle to airport

close and convenient to airport and shuttle took us right to departures.

room service was fast

property was pretty old/run down (hallway carpet bunched down the aisle, rooms/tv old), no room service at all

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

very convenient location to midway. large rooms. indoor pool.

the shuttle was very small and picked up a lot of ppl at 330am.

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

i liked the location, plus they had a nice area for our pet to

clean and new. shuttle directly to airport from front door

also, it was winter, but i loved that you advertised mini golf

airport shuttle

the staff was very nice the facility was very clean and the kids love the pool

that kids was all over the place and pool with no adult.

there was pet hair in my bed and mold in the bathroom

the breakfast was ok but by the time any meat came out we were leaving

shuttle service to airport didn't operate on a consistent schedule

nice and quiet love the patio and the pool

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

rooms are clean and neat. good breakfast

just a fun & friendly horel! breakfast was the best

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

love that they had a laundry room for guest

the hotel is super clean including lobby, restaurant, and laundry room

designated pet relief area was full of poop, which was disgusting

clean, modern...loved the kitchen

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

free parking, free breakfast, great location, wonderful staff!

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

room service was incredible

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

room service and the hose keeper

room service prompt, friendly and food was delicious and beautifully presented

vending machine, laundry room if you need to wash

good room setup, laundry facilities

oh it had a laundry basket

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

that it didn't include breakfast with the price of the room.

didn't have breakfast.

kids running up and down the hall

so, i was in the middle of chicago with two kids and all the places were more than 300dls per night

shuttle service was an amazing bonus

loved the size of the room, having a full kitchen was great with kids

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

we woke up and had breakfast which was really good

loved the size of the room, having a full kitchen was great with kids

friendly staff and nice pool area

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

pool and hot tub

no wifi in the rooms, i'm sure there's a pay option but wasn't a huge deal since we weren't there long

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

close to restaurants, allowed for late check out

also, free parking for any type of car

that there is no pick up shuttle from o'hare airport

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

bad gym and non operational pool while still advertising it on the websites.

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

advertised room service which i needed as i am in down for an appt related to a back

ordered coffee room service 6am didn't show up till after 7am

great location- close to shopping and restaurants clean facility spa services

but an overpriced spa was offered

we did not eat breakfast but the bar service was great! ample parking was available.

the gym was decent

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the staff and the room, loved it. my kids also loved the pool

pool workout room bar food

too many kids

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

room was nice, staff was friendly, pool was warm... location was perfect for us...

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

pool deck was slippery and unkempt.

the pool room was a little small but nonetheless very relaxing.

he had no idea the caucasian woman & kids were with me

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

gym and laundry facilities were also a great addition and excellent quality

everything was available to me when i got snowed in. laundry, food, and an excellent stay

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

that the pool or hot tub wasn't filled up or open

we stayed three night and they didn t provide room service and the ran out of towels

no bar or kitchen, quite disappointing!

pool

clean, spacious and laundry facility

the breakfast was very good, clean and well presented

the breakfast was also really tasty with both hot and cold options

dirty, there was some chocolate/poop on the wall in the bathroom and boogers on the wall in the kitchenette area

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

unfortunately because of all this coronavirus we're unable to get room service

kids were in the pool area up until it closed

kids were in the pool area up until it closed

the pool place

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

breakfast and the overall atmosphere

pool way to small for number of guests using it. also, no hot tub.

room was very clean and big. great shower area. good breakfast.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

also, most hotels have a coffee bar and don t charge you $4

restaurant and pool were closed due to covid protocol

quiet area. parking lot was well lit.

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

i didn't eat breakfast.

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

the pool was kid friendly, and the workout room was great too

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious

parking lot is a little awkward if you come with a truck so just be careful backing out of the

dated decor, dim lighting in front foyer, not enough lighting in parking lot, no hot water in bathroom sink, no

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

to find, close to shopping destinations, free on-site parking, clean rooms and public areas, free wi-fi, indoor

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

no laundry room that i can see, snacks over priced

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

laundry machine didn t work add the staff was not friendly

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

i used the laundry service was soooo outrageous.

location, meal, bar all great. staff great as well

rooftop bar has a great view

noise from train, lack of amenities - coffee maker, gym, mini bar, iron

roof top bar is great.

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

the breakfast...

to the airport, fee wifi, free shuttle and an ok sports bar

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

i especially was pleased with the well lit parking

very clean, great breakfast, convenient parking.

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

attentive waitstaff at restaurants and bars, hampered by unclear seating protocol and kids at a bar

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

wifi; thin walls (noise from next door); cable tv service updates caused channel interruptions

view from room, great decor, large room, clean, friendly staff, lots of parking in well-lit parking lot

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

the room service was great

breakfast very poor. swimming pool just for kids not adults.

good selection on the included breakfast buffet

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

the kids enjoyed the swimming pool and the location was near enough to public transit that we could

we requested an early check in, which was accommodated

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

no onsight laundry like many other places have

in room that's not good wifi was confusing

they didn't tell me about the wristbands we needed for the pool.

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

i like the that it has a gym and laundry room

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

good gym and laundry

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

room service didn t come to clean up during our entire stay

there was a great assortment of mini bar snacks that i enjoyed as well

good wifi for a fee

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry room

location and the fact it had laundry

pics provided of laundry and trash we took out

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

loved the bar too

didn't use pool but it looked mellow

the pool should be on the roof. the chlorine smell was not awesome.

the steam room and pool were beautiful and

a lot of young kids running the show makes for a disappointing experience

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

the wondering of random people near the parking lot

website stated laundry services-none available

gym and pool

was very comfortable and on site restaurant and bar very welcoming and offered great options

excellent and very close the airport, a great shuttle

only think that i was disappointed in was there was no free wifi for leisure guests

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

staff was friendly, there is a restaurant offering room service even during covid, and front door required key

i loved the rooftop pool

where on their website did it mention their evening bar and food service was going to be out of order do to the

small bar inside

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

the facility's bar and snack shops still closed but this is a great spot for a business traveler

the space the pool the customer service !