wifi is not very good in the bedroom

very expensive for lack of facilities + catering room service only

and parking were superb, the hotel itself was beautifully decorated, clean and spacious, fantastic

great room at a good price, parking right out the front.

very nice location, scenic area with some good walks. would be good for kids or a dog.

very busy staff need a boost,mistakes with room service order.

one a nswered the phone for room service and we had to call front of house

arrival kids were given cookies and lolly ices from the front desk

daughter had the kids buffet for dinner, which was recommended by the staff, however when we visited there wasn

lovely clean hotel in a good location with free parking and friendly staff

and sticky laundry labels on the bed sheets

gives adults some privacy if needed and sves you having to go to bed at the same time as the kids

room was nice and modern, free wifi, parking outside the hotel

staff were very friendly on all areas of hotel, bar staff really family friendly

location, fantastic facilities and services lovely feeling about the place swimming pool and gym ideal and free

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

it was very nice and there were beautiful gardens for the kids to play

sofa beds the kids sleep on the springs were so bad they couldn t sleep on the bed

and spacious rooms, lovely space outside for kids to play after breakfast, great remote working facilities, good

hotel was in a good situation for our visit to the golf at wentworth

lovely little bar too

very nice indeed nicely decorated place with great parking - would definitely stay again

wifi poor. when you are away this is important

free parking and plenty of car parking

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

room size , staff , wifi and food were all excellent as usual !

the kids activity pack was a lovely little touch in our room too

everyone from the front desk, to the bar and the restaurant went the full mile to make you feel wanted and

good location for us, co-op over road with shop and laundry facilities

didn't like the cleaner as she looked miserable and scary as she's dragging her bag of laundry or what ever it

comfortable, food good, staff friendly, location perfect for me,free parking, will stay at the wee waif again

terrible wifi

lack of wifi

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

we were the last one at the bar catching up and no one came told us to go away and let us catch up until late

they made sure we were able to eat in the bar with him and gave him extra sausage for breakfast

plenty of parking, room was clean, spacious and well equipped

nice location, good breakfast, friendly staff

with friends on a golf trip and we had a fantastic stay

very friendly staff and a beautiful room. great breakfast and loads of parking

poodles of parking

the food was fantastic (had dinner, room service)

the bed was fantastic and the breakfast too

tidy, great facilities, lovely staff, excellent location, free parking and wifi, very good value for

food was great both the bar meals and cooked breakfast were made

breakfast was lovely, free gym, free parking, an absolute bargain

the wifi was free and was more than adequate for finishing my work emails and some downtime on youtube

room was very big and has kitchen and bathroom

up at 7am as laundry was being delivered outside our room

friendly, happy to help, free car parking, good breakfast hosts, very knowledgeable

staff always excellent and food always good. great gym aswell.

film on room service items

able to connect my netflix to the tv/wifi in the room

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

were attracted to this stay due to its location, spa and pet friendly policy, we stayed with our two small dogs

ev charger bays had cars parked in them that weren't even ev cars

beds were comfortable and the gym, pool, sauna and steam room were very good

it's a comfortable option for pet owners, while guests without pets can dine in the restaurant, which remains

no laundry room

claims to be pet friendly, yet if you want to dine, then you have to sit in the reception area and eat off a

great hotel, fantastic location for us. access to the pool was great too.

free water in the room . prices of drinks in the bar .

room service is excellent

car parking is available onsite and access to the owners lovely garden is a bonus

tight parking.

nice to have a reserved parking spot

the haven provides a car parking space for your use during your stay

beautiful location, super clean, easy parking, great hosts

cute fireplace with actual fire, oversized

there were also a swathe of synthetic rose petals strewn all over the bed, the sofa, the bath tub

the shared lift with room service was awkward a couple of times.

we had our own kitchen, spacious living room with a balcony and a gorgeous bathroom

the staff were all very friendly and made you feel very welcome, the bar staff were fantastic and made superb

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

easy parking

corridors had food and drink (most, but not all from room service) on the floor for long periods of time

the spa and pool were also excellent with above average facilities

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

breakfast was exceptionally good and the godminster cheddar was so good i had to buy some from

location free wifi staff

bath towels - laundry was too busy, so hand towels had to do

lovely hotel, lovely staff! breakfast was amazing and room was spacious and clean!

were lovely, centre of the town was perfect, and the spa and gym downstairs was up the a great

staff were so helpful and arranged an early check in and late check out for us

the spanish bar man was rc

lack of mini bar in room no laundry services welcome

hotel lost my wife s laundry, she is distraught

no minibar in room , no laundry service and reduce standard all round

proximity to reading train station, allowed a early check in after travelling from canada

room service was excellent

bar and seating areas great, games, books and tv on offer

hotel is very nice breakfast was amazing staff was great

friendly staff. amazing restaurant food. reasonable price for food. family and pet friendly

the hotel has a gym which we used on the friday morning which was a bonus because we didn't realise it had one

wifi connection in the room is not very good

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

great staff, lovely location near the golf course, ample parking, walking distance from the towncentre

room service - the food was amazing here

was a bit cold as the heater wasn't working, but the rest of the spa facilities were excellent

it is a lovely hotel. so clean, staff so helpful. the breakfast was absolute brilliant.

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

spacious, nice clean bathroom, good wifi

late check out and late breakfast

very comfy bed. great parking a great stay.

parking, but this wasn't the hotel's fault

power shower and the car parking

surroundings managed to take a great walk to windsor with the kids

easy access parking, staff were so polite and welcoming

no spa facilities but priced like it does

parking right outside front door

spa would have been a treat

dinner was lovely and so was breakfast

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

themed room and little extras for the kids was amazing

staff friendly, free parking, breakfast was good, room was large and bed was comfy

the breakfast options were fab and the facilties including the play room and pool were

the bar is beautiful and lovely people serving

was a wedding on but the staff still managed to accommodate room service

wonderful location. well furnished. good wifi. great staff and a fabulous breakfast

the breakfast room and bar are big, open and it was quiet when i stayed there so it felt like i had the place

our drink order wasn't taken, we had to find somebody in the kitchen

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

gym is slightly small.

nice spa and swimming pool, well equipped gym

biggest draw-back: wifi worked only intermittently in room which necessitated long treck to reception for

plenty of parking available, the grounds very nice by the river thames

breakfast was great with lots of choice

breakfast and room quality were really exceptional - it was one of the best hotel breakfasts i've

the complimentary flowers and champagne in the room and complimentary champagne at the bar were very much

outside a nice big terrace and a private parking

comfortable, high quality, great staff, nice breakfast of pastries and cereals

wifi was not working which was slightly inconvenient

no room service

the room service and breakfast was great

wifi is excellent

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the laundry was not returned, bad service.

the breakfast room service arrived at the precise time requested, but lacked care and attention in both

by me with proof of email confirmation stating that room rate quoted was including the two kids, they referred

spa and pool amazing and kids

my daughter fell in love with the kids club team so we are definitely coming back

laundry looked clean but not the appliances

the laundry is piled up in the hallway

beautiful and memorable breakfast-wonderful taste and amazing choices of food.

an amazing riverview and excellent breakfast.

flexible with check in and check out, and helped us along the way, including with booking the spa service

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

the breakfast was awesome and my friend, who is gluten intolerant, was given all the info about her

spotlessly clean, comfy beds and very good breakfast

the spa bath was amazing and staff were friendly

breakfast was nice, had room service due to covid but it came bang on 8am

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

room service rectified this when the room was cleaned

they took care of us extremely well since we had two young kids with us

our sofa bed wasn't made up for the kids

laundry left in corridors and didn't appreciate then another fee for use of hotel car park

room was very noisy woke early every morning by laundry or rubbish collection

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

laundry piled up around bedroom in corridors

laundry left on the floor in the hall

excellent breakfast and restaurant quality bar food, and not expensive

that was connected to the wifi so i could use netflixs and prime on my own accounts

have stayed there before, excellent value with good parking facilities and friendly staff

breakfast was superb, good quality and plenty of choice

the bar was welcoming and had many local people using it

the gym and pool was fantastic and the breakfast was very nice

etc (20 min drive to the nearest) so if you miss the restaurant which closes at 10 pm, room service is only

spa attendant and his colleague seemed a little distracted

guests are able to use the gym/pool too

a large room for us in the main building accommodating a large king bed and 2 single beds for our kids

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

there were piles of dirty laundry in the stairwell too

good free wifi

com there was no mention of a fee for pets, nor any mention of the cost of parking at the hotel (that i could

the staff were helpful and they waived the pet fee

excellent breakfast the terrace is a beautiful place to enjoy lunch or a drink

everything perfect location free parking

ie spa and swimming pool shut at 4

loved the location, parking was right in front of the hotel, our room was huge, with a fabulous outlook towards

the location is delightful. the staff, food and parking were excellent.

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

breakfast was great

hotel is set in beautiful grounds with lots of parking

kids in next door room going in and out banging door in eve and waking us up in morning awful

the treatments at the spa are divine