wifi was good, breakfast was excellent and it was close to station

good parking

car parking was good with sufficient spaces even though there were non residents at the

team generous size room and very clean freshly cooked breakfast value for money evening meal good parking

fantastic bar service from amy and her team, great food clean and also a wonderful breakfast the following

room service was excellent too

wonderful building and surroundings nice bed excellent food and room service helpful staff

the hotel was fabulous, our room was great, and breakfast was amazing!

they forgot to bring our extra fan and kids activity packs.

wifi poor made doing work in the evening quite tricky

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

really liked the olde worlde pub, nice bar area and plenty of parking

the staff were welcoming. the room was comfortable. the menu in the bar was good.

good parking,good wifi,decent food at reasonable cost.

good parking,good wifi,decent food at reasonable cost.

there was mountains of dirty laundry outside our room window

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

room service extension number wasn't being answered

facilities were brilliant, staff very helpful, easy parking and good value for money.

why do you have only kids cereal cornflakes rice crispies and coco pops

on one of the two nights we stayed the wifi dropped out and didn't get resolved until the morning

nosy - there was a 'christening' which went on very late, lots of fighting, shouting, swearing, kids running

the floors (old carpet and vinyl in the bathroom), the beds needs an update/new mattress and the wifi needs to

can happen but stayed here with 2 kids (1,5y and 4y) in a room with 28+ degrees and staff did not take it very

were not informed it was a pet friendly hotel

sharkies pool is probably one of the best kids pool we ve been to, all very thought through

facilities for kids , happy baby = happy mummy =happy husband)))) only thing i would change is plastic cups at

great for families with young kids

the pool area has a bit of a municipal pool feel about it.

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

wifi worked a treat

room service sandwiches were delicious

room service was only available until 9

the bed was comfortable and the breakfast first class

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

was very comfortable with good room service and helpful staff

swimming pool and changing areas were very cold needs to be heated while getting changed

had a swimming pool, floats in the kids swimming pool.

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

nice location, good breakfast, friendly staff

stayed at the beautiful main house in a lovely estate with plenty of parking and friendly staff

the bar food was good for the children for dinner

arrived late and outside the evening meal slots, no room service readily available

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

wifi was slow - i was using for business and 4 to 5 mbps was not adequate

kids cartoon orange juice instead of having a glass of orange juice, disposable tea cups, bland

was clean, room was very comfortable, the breakfast was excellent

close to the motorway. good parking good wifi

laundry service limited availability on weekends is a problem as well as limited restaurant

the laundry collection van driver was rude.

i think they forgot my room service evening meal as it took an hour to arrive and only after i had to ask

panel, black mould in between tiles, whilst i was having a tender moment with my wife in the bar a chap came up

great fireplace

when i asked about launderette or laundry service, i was told we would need to find one nearby

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

large bar area

no room service or restaurant menus in my room no biscuits in my room

no wifi in my room. feedback from staff was not surprised or very helpful.

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

the warm reception was also matched with the comfort and class of the room, bar and dining facility

spacious, clean and well appointed modern bathroom; nice room and bathroom aesthetics; efficient wifi; the

the staff were excellent, superb breakfast, great bar area, and the rooms are lovely

only a flimsy, disposable plastic beaker though for cleaning teeth and drinking- one of my pet hates

great rooms. nice bar and dining areas.

guests are able to use the gym/pool too

car park nice and big (i had a trailer)

the pool was excellent, albeit a bit busy on the saturday afternoon when we used it

you can play golf, have an amazing meal at the restaurant and just chill at the gardens

laundry was left in piles in the corridor.

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

the staff. especially the bar staff amazing

free wifi location

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

plenty of free parking and customer service was really good.

good control measure, very clean and comfortable room and 'take-away' room service was efficient and surprisingly

breakfast was great and your staff we're very helpful

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

breakfast, lovely staff, ev charger was a bonus, good mattress, great shower, nice toiletries, bar area lovely

room was lovely breakfast was delicious room service sandwiches were amazing

helpful room service

nice clean laundry and towels

was no tea in one room and you have to complete a wholl form to have wifi

choise of continental or full english breakfast was ample with amazing presentation and attentive service staff

lunch availability no dinner availability no room service very little breakfast choice other than fried food

room was clean, everything worked well, bed was comfortable and wifi excellent

easy parking. good location, for myself. presentable, welcoming.

very nice indeed nicely decorated place with great parking - would definitely stay again

wifi was good

he allowed us very early check in and helped us up and down stairs with our bags

beds were comfortable .plenty of parking

the wifi is also very good here

easy parking, friendly staff, clean and tidy rooms, just generally excellent

on the bar and on breakfast was exceptionally friendly thank you

comfy bed room service at 4am a binus

the stay was great, staff were polite, bar was good and breakfast was excellent.

up at 7am as laundry was being delivered outside our room

room, great bar area, and restaurant food was good

staff are super friendly, really cater to kids and look after you

breakfast was good but we ordered room service in evening

staff were amazing so friendly and really made a huge effort with the kids room was clean and comfortable

reception from the staff in all areas of the hotel, so; at reception, in the bar area, the housekeeping, every

wifi is excellent

great location,room was nice and clean, good bar , friendly staff

room service came knocking on my door wanting to clean the room well before checkout time

lakeside views, good wifi, warm and spacious room

no laundry room

couldn t get onto free wifi

ev chargers and the ice machine on the floor. nothing else.

was perfect - a huge range, with healthy favourites and delicious treats and lot of options for kids

food , bar , room

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

lounge was small and full of kids gave vibes of a wmc and there was alot of local people not stating at the

location surrounded by beautiful woodlike landscapes wtje christmas decorations were amazing, the spa facilities

hotel was tired in places, poor wifi signal.

professional competent staff. clean smart hotel. parking.

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

we requested a family room with two kids but the extra bed was not folded out and there were not sheets or

- impressive staff - helpful, cheerful room - exactly what we wanted room service - prompt, food was delicious

was a good breakfast

so happy they were full as i got to stop here at cantley, great room , bathroom , evening mesl , bar drinkand

daughter who lives in wokingham, location excellent, only 15 minute walk to town (parking/traffic in town

wanted a place to stay near nirvana spa - lovely hotel nearby

no instructions in room for coffee machine or wifi

very expensive for lack of facilities + catering room service only

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

room was above the laundry

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

the kids loved the pool and my the gym was also used by us

nothing really. parking was very full, but not their fault!

on the bar was rude and lacked a sense of customer service

great place and rooms. pool and gym good.

room was ready for an early check in and very clean indeed

the gym was available 24/7 which was helpful as we needed to use it late in evening

plenty of parking spaces, good size room.

room had kitchen facilities. mini-gym on site. staff very helpful.

a pleasant surprise to find a kitchen in the room... cosy and warm.

food was great both the bar meals and cooked breakfast were made

and sticky laundry labels on the bed sheets

everything had a perfect and great stay for 3 days with my kids.

location, fantastic facilities and services lovely feeling about the place swimming pool and gym ideal and free

kids loved the fish tanks and the pool

room was lovely. staff were helpful. kids loved being able to go swimming. good breakfast!

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

more bar staff required though thise working did a very good job

great room, good car park, good food (evening and breakfast).

of grounds and kids found a box full of outdoor sports games to play and were delighted

breakfast was included had usual cooked and continental but also had eggs benedict with salmon and

the ensuite needs a grab handle to help stepping in and out of the bath with wet feet, a pet hate hate of mine

no in-house or nearby laundry service.

friendly staff and pet friendly

clean and had a nice bar area. stay made really nice by the very nice and friendly staff there

lady was completely miserable, no wifi or internet worked, therefore could not book taxi's

home got flooded, asked for early check in and was given a lovely room with a fab shower

could not get the wifi to work

wifi signal not good enough for me to log on to our work servers effectively - had to use my

parking, but this wasn't the hotel's fault

light didn't work properly owner took pains to make sure we got the wifi details

power shower and the car parking

friendly staff. amazing restaurant food. reasonable price for food. family and pet friendly

range of free sport activities to use and gym facility

tv wifi was not very good, but that was a non factor because the wifi for my phone and laptop was so

breakfast was amazing

free late check out until 3pm on the sunday, massive bed! and lovely shower

no proper ramps for disabled. have to go through kitchen and side.

room service finished at 22.30

wifi was not working

elevator wasn't working so its difficult to reach gym which was on 9th floor

we would have liked breakfast room service but it did not seem available on the menu

bath towels - laundry was too busy, so hand towels had to do

nothing in the room that explains the wifi, room service, tv/radio etc

the food from room service was amazing

our kids loved the pool

breakfast is reasonable

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

small rooms laundry availability

comfortable bed, great shower and good wifi

tean allowed early check in and late check out to accomodate for my specific requirements which was fantastic

no minibar in room , no laundry service and reduce standard all round

lack of mini bar in room no laundry services welcome

hotel lost my wife s laundry, she is distraught

couldn't get a decent breakfast room service

staff allowed us early check in with our 9mo