ample parking easy to find. perfect for our stay

calm and quiet area with lots of parking

great on site parking too

owner/manager was super helpful and a really nice friendly guy, there's a little bar which made a nice change,

no room service

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

more food options for kids.

the bar menu food and breakfast were excellent

plenty of parking available also

it was nice parking was included

we had room service in the evening which worked very very well and the breakfast the following morning was

breakfast good, bar menu could have more choice

i ordered room service and the gentleman was extremely polite and the food was

lack of wifi is always confusing for me

and sticky laundry labels on the bed sheets

spots so if out for the day it became a bit awkward as my friend had to drop me off and go find a parking place

easy check in clean and modern rooms comfy beds plenty of parking

5 hours earlier and requested an early check in

i would just like to say all the staff are amazing but the lady with blonde hair in the pool and gym area (5/

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

meat feast pizza room service very very poor not worth the money only 6 pieces of pepperoni and a sprinkle of

we were the last one at the bar catching up and no one came told us to go away and let us catch up until late

no bar open when i arrived

i got a burger from the bar was alright just on the steep side at almost

only down point was the bar in the hotel was closed

fabulous old building, nice big room, great view and the spa bath was amazing

wedding on. so bit noisy. kids running up and down corridors playing hide and seek

sign to the bar could be better

easy check in and out with none of the corporate hotel queue, hang ups or extra parking fees

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

nice swimming pool

original building is beautiful with plenty of parking

the pool was very busy and lots of kids were in at one point as the pool isn’t very big they took up practically

ample free parking set in lovely grounds

dee made sure our room was ready with the beds for kids prepared which was a treat

we managed to get a disabled parking spot in the car park despite there only being two

you had a lift , single mum with 2 kids and caring everything up 3 lots of stairs wsd hard

bar food was tasty and afternoon tea was delightful

was really bad so we didn't go out much, and we didn't go to tthe restaurant or bar, but the room service was

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

wifi is excellent

reception from the staff in all areas of the hotel, so; at reception, in the bar area, the housekeeping, every

bed was comphy staff (lads) working on the bar where friendly breakfast was nice to.

no room service

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

good choice of bar food and fantastic breakfast. excellent staff

room service sandwiches were delicious

large car park, free wifi

need new chairs in breakfast conservatory very rickity

nice clean laundry and towels

breakfast was brilliant the room service was also easy free parking and free wifi will be staying there

warm friendy staff. bar prices resonable and a huge english breakfast

hotel bar wasn't fantastic but a decent pub 400 yards away

breakfast was exceptional, as usual all staff were very professional, hospitable and

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

no fridge or bar in room

room was lovely breakfast was delicious room service sandwiches were amazing

helpful room service

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

plenty of parking, ideal location with friendly staff and excellent restaurant

really nice garden, lots of space for kids to play and generally quite safe for the kids

the bar staff were extremely friendly and even made up a plate of chips for my children even though the

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

staff friendly and helpful, nice quiet room, good gym as well

the spa area is amazing with a full program of treatments, an outdoor thermal pool, sauna, steam room, salt

the spa facilities are amazing

convenient parking

the haven provides a car parking space for your use during your stay

car parking is available onsite and access to the owners lovely garden is a bonus

beautiful location, super clean, easy parking, great hosts

parking space and garden to sit out in

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

a wedding on which was very noisy and kids playing outside our bedroom window after 10

we found the breakfast was very expensive for what you get

was half the size of last years room it wasn t ready on arrival even though i had requested an early check i

some nice cask ales on the bar and lovely beer garden outside

proper inn style where you arrive into the bar and the rooms are at the back

is a clean inn with a good bar and lovely garden

the staff were welcoming. the room was comfortable. the menu in the bar was good.

parking was ample and right next to the pub

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

up at 7am as laundry was being delivered outside our room

booked for work hotel and staff were great considering used my own wifi as no password in

wifi was not secure so some programmes would not allow access.

couldn't be more helpful, kids got little gift off santa

front of house staff in particular where excellent and are clearly used to having kids in the hotel as my 5 year

spa would have been a treat

beautiful time to stay there, friendly staff and massive car parking spot at the front

only negative is lack of spa and bar was london priced

great position for golf and

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

good location for us, co-op over road with shop and laundry facilities

didn't like the cleaner as she looked miserable and scary as she's dragging her bag of laundry or what ever it

free car parking

we couldn't find any wifi and the reception on my phone was really bad

plenty of parking available

no laundry room

ordered room service, which was prompt and tasty

ordered room for 2 adults and 2 kids - 1 big bed and 2 small in the room was only 1 small bed

swimming pool area was clean and made the stay good value for money

no biscuits in rooms, lol kids!

breakfast was lovely, free gym, free parking, an absolute bargain

the room provides all the tools you could find in your kitchen

quite homely, staff were friendly helped me find my room okay, parking is ample, perfect for business trips or

gym could have been larger. no pool

bed was good , wifi excellent too

at the restaurant and bar are not reasonable

and when they knew that i am pregnant they offered me a pregnancy pillow and they offered us a late check out

silly mini bar prices - i thought serious hotels had given up this ridiculous practice

it is such a key feature of the kids activities that i felt we should have been told before so that we could

restaurant and breakfast isn’t cheap, so make sure you get your moneys worth and eat up at the buffet breakfast

team generous size room and very clean freshly cooked breakfast value for money evening meal good parking

car parking was good with sufficient spaces even though there were non residents at the

ground floor single rooms, had to register to sky to access wifi, tv remote not working stain on chair bed very

having a doorway from the rooms straight into the bar is great

a little run down. beds very old and light. need replacement. wifi rather unreliable.

the laundry was not returned, bad service.

great spa facilities and pool too

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club

gym area could have been a little bigger but that was all

spa and pool amazing and kids

if you want a relaxing spa experience, you have to be okay with kids shouting and splashing in the pool

heated pool and generous breakfast made our stay

the staff rallied round to ensure a ground floor bedroom, parking and wheelchair making our stay truly wonderful

on arrival to afternoon tea, evening meal and breakfast the staff were friendly and welcoming

location, grounds, accommodation, parking

the staff were all very friendly and made you feel very welcome, the bar staff were fantastic and made superb

was spotless, and upon request the staff kindly decorated the room with petals etc as it was my girlfriends

the fireplace was absolutely stunning, very romantic and perfect for the cold morning

no proper ramps for disabled. have to go through kitchen and side.

response time for room service was excellent

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

small rooms laundry availability

wifi was a little inconsistent but this didn t bother me too much

breakfast was exceptionally good and the godminster cheddar was so good i had to buy some from

bath towels - laundry was too busy, so hand towels had to do

our kids loved the pool

few issues trying to get the room service menu, a bit strange getting through whatsapp but no major

the spa and pool lovely

swimming pool, breakfast, great family room for kids

hotel lost my wife s laundry, she is distraught

no minibar in room , no laundry service and reduce standard all round

lack of mini bar in room no laundry services welcome

have taken the kids room service meals out before we returned the hot water in the breakfast flasks tasted off

great location, fantastic sized bed and we even got an early check in!

room service and food was fantastic

bar remained open for festival goers and they even cooked us a pizza at midnight

could not fault the bar staff, especially the lady who was working friday aftetnoon/evening and i am assuming

more bar staff trained in cocktail making

great value for money, massive rooms, late check out! 24 hour bar, friendly staff, use of gym

the family room had a sofa bed which the kids slept in

fantastic staff good value great parking will stay again

it is november and was really chilly for us with 2 kids

offered room service and she even made extra effort to help us connect my grandson's xbox to the wifi

breakfast was also very good

very friendley staff, reception girls nice communication with kids, my son get a little present bag from staff

spa closed difficult to find somewhere to walk, away from the golf course.

addition spa facilities such as sauna would be great.. and bidet for the loos would be amazing.

lovely stay. staff, food and facilities were great. bar staff very helpful as were reception.

husband and kids stayed the nig ht and they loved the breakfast and the pool

to stand around getting cold as so many others got out at the same time but the kids loved the pool

a big shout-out to calym from briks breakfast restaurant for the delicious breakfasts

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

the playroom, the lego, the treasure hunt in the room, the lego in the room, the kids tv, the pool

dinner was lovely and so was breakfast

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

we had parking but if you arrived later you might have had to park on the road.

on site parking helped massively

light didn't work properly owner took pains to make sure we got the wifi details

wifi barely worked and because of lack of signal we couldn t use our hotspot very well either to

very clean throughout and private parking

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

no laundry facilities

there was mountains of dirty laundry outside our room window

pet friendly accommodation

children in the spa pool , put me off using the spa

sadly it was not clean either although the bedding laundry was perfect

as pet parents, we were blown away by the attention to our furry companion think organic treats at

the outside horse box bar was a great addition and took pressure off the indoor bar

location was ideal and free parking was included

of breakfast clean and tidy room attendant and friendly staff great location free parking

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

riverside bar was worth the visit alone

gym is slightly small.

nice spa and swimming pool, well equipped gym

loads of room on the grass for kids to run around , bikes available - all good

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

room was above the laundry