was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

wifi could be better.

we always pick the ancells suite(spa bath) as it is my husbands favourite

need new chairs in breakfast conservatory very rickity

spotlessly clean, comfy beds and very good breakfast

if anything parking but that s a push to find anything

could have had the fireplaces working as it felt cold

our drink order wasn't taken, we had to find somebody in the kitchen

quiet location easy to find with really good safe parking

receptionist and kitchen staffs were very sweet and helpful

great for families with young kids

breakfast is delicious and has variety of different options to choose from

kids love playing in the swimming pool and game room

kids club could be bigger.

the resort was luxurious and was lovely that they offered a kids tailoring

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

good parking,good wifi,decent food at reasonable cost.

the staff were welcoming. the room was comfortable. the menu in the bar was good.

room with free wifi, close to a railway station

on a busy night in the bar or garden it would be quite noisy

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

plenty of car parking space (free of charge)

good strong wifi signal.

room service was great

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

i was racking my brains, then some garlic bread was missed off my room service order

lots of free parking, with lots of available spaces when we arrived at 5

gym is too small - would be good if they had a proper fitness studio.

nice clean laundry and towels

the wifi was not good at all, very difficult to connect and most of the time not available.

to be able to have breakfast again in such a beautiful dining room with exceptional staff also the selection

lunch availability no dinner availability no room service very little breakfast choice other than fried food

excellent value, staff very helpful, nice rooms, and great breakfast.

laundry was left in piles in the corridor.

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

at check in, no chat no ' thank you for chosing to stay with us' the hotel interior very tired - wifi non existant

the restaurant was very good and the bar area was phenomenal

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

cosy parking round by the grange, but plenty for the main house.

was limited disabled parking at the grange, so when it was taken we had to walk a little further than we were

they made sure we were able to eat in the bar with him and gave him extra sausage for breakfast

have breakfast, but had an evening meal and it was excellent

everything under one roof with easy access to the bar

parking for the guests for free

the only thing that was a negative was that the bar staff evicted us when we were trying to relax and catch up

having a doorway from the rooms straight into the bar is great

in was easy, with free parking

wifi was not working which was slightly inconvenient

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

car park, wifi pretty good, friendly staff, hotel location for me was very good.

location is great, room comfortable with adequate wifi

could only get wifi on 1 device

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

the wifi was not discussed on arrival and there was no indication of it or how to

it s cozy the bar area is well decorated and the ambiance is great

only a flimsy, disposable plastic beaker though for cleaning teeth and drinking- one of my pet hates

had a few issues when i originally arrived (no battery in the tv control, couldn't read the wifi password) but

breakfast was amazing, a wide choice of fresh food and a super full english

breakfast was included in our price and was excellent

would have been nice if the pool/snooker room/ sauna/ gym open til 9pm

some care and attention in the indoor pool. but everything is immaculate.

tennis courts and gym look brand new

there was mountains of dirty laundry outside our room window

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

setting. friendly staff . easy to reach. free parking and wifi . very good price for the night

clean, central location, enough parking lots

wifi was good

ample parking easy to find. perfect for our stay

no room service

great parking, nice surroundings, spacious clean room. very comfortable and friendly staff

free parking and plenty of car parking

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

booked a room for my husband and i and two kids

i think the spa area would benefit from a jacuzzi

breakfast, grounds, swimming pool, helpful staff

we got a room service breakfast which was pretty good, and arrived on time

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

in the room providing interesting history of the hotel building and a sheet of paper giving room service menu

nice bar area for meeting and greeting

room service minute steak was delicious

beds were a little hard and it was difficult to arrange room service

breakfast good, bar menu could have more choice

lack of wifi is always confusing for me

charged a ridiculous amount for pet friendly room 45 but absolutely nothing given for this and that amount

bed was v comfy. gym was well equipped but spa was a but tired.

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

spa, gym and sports facilities

kids pool allowed children to swim all the time during opening hours which was amazing

we had the kids pool all to ourselves early morning and the leisure staff were friendly

and sticky laundry labels on the bed sheets

pool area was a little grubby.

everything had a perfect and great stay for 3 days with my kids.

the only thing and this is been really picky, at breakfast more pastries brought out at a time, cooked breakfast

5 hours earlier and requested an early check in

and parking were superb, the hotel itself was beautifully decorated, clean and spacious, fantastic

i had a pet friendly room, but the sofa and other furniture in the room was stained and torn

wifi kept dropping off

great room at a good price, parking right out the front.

room service could be better. could have changed the bedding atleast once during our stay.

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

room being next to the laundry and having washing machines spinning late at night

was no wifi in room 3 despite being told there was

lots of parking

the pricing of the food on the bar and breakfast menus was slightly over the top but the quality of the food

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

free wifi unable to connect to the internet

room was big and clean with strong wifi and other facilities. excellent self service breakfast

bed was very comfortable and the breakfast selection was wonderful

excellent staff, good parking, excellent wifi and tv, good aircon and quiet.

lovely staff, we had a quiet new year s eve in the bar and they looked after us really well.

location, free car parking, breakfast, professional staff, pet friendly.

although the wifi is

only able to use one laptop /ipad. two people only one could use wifi

friendly, clean, good location and easy parking and free wifi one login per guest

laundry service limited availability on weekends is a problem as well as limited restaurant

the laundry collection van driver was rude.

tend to have room service when i stay

big parking

the breakfast was fabulous and the location was perfect

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

the room needed updating to the standard of the reception and bar area

the staff especially house keeping and room service was exceptionally awesome

very comfortable room in the mansion excellent breakfast good gym ev charging

were expecting better spa facilities, they are very basic but it does the job

would be nice to have extra towels for the pool and some water bottles in the room would also be great

a spa facility would be a lovely addition.

restaurant bar and spa are an outside walk away when you stay in the manor house

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

the spa was excellent and the service in the bar outstanding

there were beer taps with sparkling and still water available for free in many areas of the hotel

excellent gym (with free weights and barbell), outdoor heated pool

up at 7am as laundry was being delivered outside our room

kids running up and down the corridors slamming doors

food and drink easily accessible on site - room service speedy aswell

excellent service and appreciated the late check out as per our request.

stops in front of the hotel,very clean,good breakfast,self service of tea and coffee in the room, friendly staff

the haven provides a car parking space for your use during your stay

comfortable apartment with private parking and all facilities

it was clean, warm wifi worked well

beautiful location, super clean, easy parking, great hosts

convenient parking

when i asked about launderette or laundry service, i was told we would need to find one nearby

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

beautiful swimming pool maybe put a gym so guests can have a work out and value for

plenty car parking space

lots of free parking

no laundry room

but no, we had rose petals on the bed, towels folded in hearts, and they even delivered us dessert to the room

no biscuits in rooms, lol kids!

that we could take a pet with us

great infrastructure, the gym is amazing and the pool was refreshing

for health spa food was very good, wine was available if you wanted it. treatments were good

no tea / coffee making facility in the room. no mixed spa area - men and women kept separate.

very peaceful. beautiful grounds. spa was lovely good therapists.

there is lots to do at the hotel and spa - i wish i'd stayed longer

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room