wifi, in our room at least, was poor to non existent

early check in and late checkout, the room and the food

parking, check-in, room, restaurant, breakfast, check-out, all great

friendly staff, free parking and nice sized room at amazing price

delicious bar meals and cheerful, courteous and helpful staff

excellent. friendly people. plenty of parking.

ample parking

pet friendly

very pet friendly. great location. friendly staff.

staff, comfortable accommodation, excellent dinner & breakfast, adequate free parking, ideal location for my

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

would have liked the breakfast room service details to be on the dresser and also what time i could put the

friendly staff, lovely hotel, great pool

of the m53 it is actually surrounded by woods and offers really good facilities, including a bar, gym, pool and

i loved the spa faclijties

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

easy to find after a long journey, plenty of parking and front desk was welcoming.

leisure centre was really good nice pool and gym

the car parking fees are not clear enough

the pool and squash court and comfy beds!

there were different time slots for the kids to be able to use the pool so you can avoid the mayhem

love the pool and spa, staff very welcoming, will definitely be staying again highly

great swimming pool for kids, decent sized room and very clean

pool/gym changing area fantastic and much bigger than expected

accidently opened door to room service while my wife just had t shirt and knickers on lol

my room was near the exhaust of the laundry room. a bit noisy

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

6am laundry collection

lots of open doors to hotel store rooms and laundry trolleys dotted around.

we were woken early the next morning by laundry trucks stopping right outside the window

the excellent cooked breakfast and the helpfulness of the reception staff

in hotel working bar and can eat lunch

the location of the hotel being in the northwest of england the price of the drinks in the bar are of a bar in

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient

nice rooms, helpful and friendly staff, nice breakfast.

to our room being in a far corner of the building the wifi wasn't as strong as we'd have liked, and the hot

breakfast excellent and having dined on two nights of our three night stay both occasions food &

easy to find and good parking

the parking was tricky.

parking more than adequate

coffee & tea sachets with the usual kettle, these days you expect expresso coffee machines in the kitchen

my pet hate and no fridge which i am surprised about

your own parking space outside the lodge

the wifi was broken so i didn't have any wifi in our room, which i really wanted, but a cable had been

our room 'highfield' was noisy all night due to the kitchen chiller's.

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

for the second time had am amazing time friendly staff and always going the extra mile for the kids

the little touches like being able to order milk and cookies and mini white robes for the kids with vip on the

the improvement works to the spa facilities (which we knew about), the pool was great for the kids

of the spa facilities used to be included in the price of the stay however it now isn t and even when

spa/gym/pool on site, excellent breakfast included with room rate

seems unfair to have to pay an extra 15pp to use the spa/gym facilities.

spa was relaxing and the golf course was brilliant

the staff i come in contact where all brilliant and friendly especially lewis from the bar in browns

laundry van loading / unloading directly outside our window early on saturday morning was

parking wasn't always easy

room quality was outstanding. pool and spa pool were also brilliant.

about this hotel was superb,restaurant was fantastic both evening meal and breakfast,pool was incredible

the breakfast was included and was equally as wonderful as our room and the staff

clean, picturesque, friendly staff, comfortable room, excellent breakfast, parking

bar and restaurant - the food was exceptional, locally sourced and tasty

wifi not great

wifi code was ridiculous, and it was a bit slow.

were informed that the coffee machine would be available in the bar from 11:00

no fridge in room. no laundry service. no smart tv

was very clean, good breakfast options, nice gym and spa

breakfast perhaps could have been bigger

beautiful gardens - a lovely spa - charming staff - pleasant bar and restaurant

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the

room service

the reception & bar area are beautiful, the staff friendly & helpful. the beds very comfortable.

once did anybody do room service of any description although a sticker was placed on the door the one day saying

great parking facilities too

the walls are paper thin, party in the next room, had to ring reception 3 times, also kids screaming up the

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

breakfast was very good happy staff great service lots of variety very nice

impressive suite with complimentary mini bar, luxurious spa and fresh tasty breakfasts in a fabulous location

this hotel and the staff were just excellent totally enjoyed my stay beautiful location great parking

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

room great breakfast choices leisure facilities fab, pool was really warm which was great for the kids

more disabled parking spacez

great if you have a pet breakfast was good plenty of free

ordered room service, which was

wifi

breakfast was fantastic

friendly staff nice decor offered room service great heating

and sun room, attention to detail with high quality furnishings and seating areas, relaxed bar area with friendly

opposite the park & parking

to do onsite and we was made up to let my grandchildren experience the boat slide opening up the kids love it

loads to keep the kids entertained

nothing in the kitchen to cook

kids loved it, great room, staff friendly and very helpful

free parking

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

helpful staff, beautiful building and area, comfortable, excellent wifi and an amazing breakfast

parking on site was excellent, room was well appointed and comfortable

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

great night away for work , plenty of parking and friendly staff

fantastic bar area and food

was no black pudding at breakfast the beans and tomatoes were piled up together on top of the bacon etc, but

room staff bar very nice inside and out parking

no phone to call reception for towels or room service

lovely hotel the staff were friendly & helpful the room was lovely & clean breakfast was delicious theres a few

were very friendly, strong wifi signal, very clean and spacious rooms, breakfast was fantastic, location is

free parking

room was big and warm breakfast very good staff very good

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge

friendly staff alot of choice with the breakfast

just after 1900 to be told the kitchen would not be open much longer menu choice was a little

122 is not deluxe and situated right above the kitchen fans it was impossible to have the window open as they

also i feel that the kitchen shut haabit premature for my liking

from room service was gorgeous

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

were given quite a poor room right next to the laundry room which was rather noisy

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

is an ev charge point which is great, but it was always blocked by non ev cars/vans, so we couldn't use

conditioning, friendly staff, free cocktail, dog treats, comfy bed, pool table

very clean friendly staff pool table and other games were a nice touch breakfast lovely

only frustration was waiting for over 5 minutes for a pint at the bar when i was literally the only person

d to collect laundry from

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

only negative comment would be that there is not a lot of different apparatus in the gym

no laundry facilities

handy for the station and lots of car parking. ev charging as well.

the bar manager was genius - crafted my new fave drink - zero alcohol beer with a lime segment

good bed good breakfast

close location and nice breakfast. kids area was nice too

emailed ahead to say that i need to make sure wifi is good as i will be working from the hotel on one of my days

breakfast was the best i ve tasted in a hotel all freshly cooked top

the shower was bliss and complimentary snack and drink bar was a bonus

lovely hotel, the room service was amazing. by far the best i have had.

from the front desk to the bar staff to the fella who brought us room service

laundry going all night

room service brilliant

lovely hotel with a lovely spa & gym the breakfast was really nice

wouldn't say i didn't like it but i think maybe a little more options for kids at breakfast like pancakes or

the pool and spa area were great to wind down in

good breakfast easy laundry service

like a copy of the ritz. parking.

hotel not too far from chester centre, and free on-site private parking, also wifi

to change out of the wet clothes, in a fully serviced warm room and have a relaxing drink in the bar followed

pior wifi

bedroom no 203 was extremely noisy at night due to the laundry running

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

there was no menu for room service.

wifi signal was very weak

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a

not get a booking at the michelin star restaurant nor was there any laundry services

we had an amazing breakfast- all served perfectly, and all the staff were very helpful and very pleasant

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the

hotel feels very special and elegant, enjoyed the stay and the free room service was

poor wifi

plenty of chose re breakfast

kids in room above sounded like they were going to come through the ceiling, ramg reception when

my kids had to sleep in the bigger bed

room service available for breakfast

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

was explained happily and professionally, the room was clear and clean, the communal area has wifi

the flexible late check out, it was quiet and staff were friendly

room was good and a good area for our pet dog.

the gym was nice and air conditioned, the bar area was very nice and the room was great

& comfortable accommodation, pet friendly so meant our 2 small dogs got a little night away aswell

the noise might be a problem if you have kids who go to bed a bit earlier

secret green was amazing, staff was friendly with kids

and they upgraded us for very nice and tidy apartment with 2 double bed rooms, a living room, kitchen and 2

great for us and our two children, we didn t feel like we were disturbing anyone, there was a kitchen and

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

i asked if there was a laundry nearby where we could wash our dirty laundry

the wifi was also spotty at best, but that was because of the position of our room, not the service

if it were not for that i properly would have been in the bar enjoyed

wifi was terrible

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

was unable to take my 13year old into the gym

very small, kids swimming pool with a steam room and sauna off the side

wifi good

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

so much a dislike but the room service was very limited

the bedroom and gym facilities were higher than my expectations

was perfect, the staff, room service, room, location and the cocktails were wonderful

had no complimentary tea or milk in room so had to pay for them with room service meals

bar was open till 2am ( not that we stayed up that late)

the property was clean and tidy. we had a lovely stay. the kids loved it also.

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would

wifi was a bit slow but there was a lot of guests being half term

the female receptionist who greeted us was very friendly and great with kids